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Occidental Nuevo Vallarta

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Occidental Nuevo Vallarta
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2,667 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Nuevo Vallarta
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Showing 2,174: English reviews
Spring
Reviewed December 15, 2015

Beautiful hotel, amenities and grounds. Smiling staff and good food. All personnel went out of their way to make sure you were happy with every detail of your stay. Beautiful Beach and pools to enjoy!

Review collected in partnership with this hotel
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Helpful?
Thank patriciagl2015
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear patriciag, Thank you for your wonderful review. The team at Occidental Grand will be very happy to hear of your compliments. I hope that in the future we will have the great opportunity to host you again. Thank you again for your excellent review. Sincerely, Sr. Rodolfo Pacheco General Manager

Irvine, California
Reviewed December 15, 2015

Excelent location very close to the beach. We had a great time enjoing the beach in the morning and in the afternoon. The pool is very nice as well. The food is excellent! A lot of choices for breakfast, lunch, dinner and places to eat in between. The rooms are average. Need more nightly entertainment though

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1Thank jlantano
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear jlantano, Thank you for your excellent review. I am very pleased to see you had a very enjoyable stay with us. I would also like to thank you for your feedback, it is information like you have provided us with that will allow us to improve even more our services. Thank you again, we will be waiting for your...

West Des Moines, Iowa
Reviewed December 15, 2015

We stayed at this property last year and loved it. We bought into the vacation club and our first year to use it was this year. We loved the Neuvo Vallarta property and wanted to go back. This trip was nothing like the last one. Our room, which was a first club room, was horrible. The airconditioning did not work...

Review collected in partnership with this hotel
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Helpful?
Thank RyanAndrea2015
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear RyanAndrea, I would like to apologize personally that your holiday was not what you were expecting. I have held a meeting with the managers of each of the departments you mentioned to ensure these mistakes are not repeated. Our maintenance manager has put immediate attention to the points you have made of the room. I hope that you can...

Smithers, Canada
Reviewed December 15, 2015

staff was great. two people that really made the trip enjoyable were two waiters in the resturant. they were Jose [Guadalupe] and Ricardo they were first class. you should be proud to have them working for your hotel

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Helpful?
Thank donaldo472
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear donaldo472, Thank you for your excellent review. I have shared your wonderful compliments with Jose and Ricardo and they were thrilled to hear, they send many thanks to you. It is always so great to hear that our team was a main reason that another guests had an unforgettable holiday. Thank you again for your excellent review. Sincerely, Sr....

La Crosse, Wisconsin
Reviewed December 14, 2015

Our ability to start our week in paradise was a lucky one indeed as we flew from Minneapolis the morning after the "worst" hurricane in history. While recognizing the damage it did do to parts of the coast, we felt fortunate that we were still able to travel to Mexico, I know that tourism is vital to the economy. Our...

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2Thank Kara B
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Kara B, Thank you for your wonderful review. I am very proud to see that or team at Occidental Grand made sure that your stay with us was exceptional and left you with lasting memories. It is always in our best interests to ensure the satisfaction of everyone who chooses our resort. We truly hope you return soon so...

Twin Falls
Reviewed December 14, 2015 via mobile

Beautiful experience! Loved all the staff Julieta, Yessica, Benjamin, Abraham, Vicky, Ester, Erick, Virginia(Vicky) just to mention a few. Unbelievable service, great food, the resort is beautiful. Even the black and white cat!!! Planning to go again.

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Helpful?
Thank Beatrice R
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Beatrice R, Thank you for your excellent review. I am very pleased to see that our team treated you so well during your holiday! They will be thrilled to see your comments today. You can truly see the efforts in our team that our priority is our guests complete satisfaction during their entire holiday. It would be our pleasure...

Whistler, Canada
Reviewed December 13, 2015

We've just returned from a 1 week stay at the Occidental Grand. At check in we were assigned a room only to find the air conditioning did not work. That was quickly remedied by Mario at the front desk who gave us a different room. We found the food to be some of the best we had experienced at a...

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Helpful?
1Thank Caithcart
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Caithcart, Thank you for your exceptional review. I am very pleased to see that our team worked extra hard to ensure that your expectations were fully met. It is the hard work of the employees that we can ensure the satisfaction of each of our guests. I will be sure to share these compliments with the team today! Thank...

Spring Valley, Wisconsin
Reviewed December 13, 2015

We were in Royal Club and they did very good. Courteous. Very helpful to make our stay wonderful. Room service was excellent. Rooms immaculate. First club very accommodating. Same with buffet and special restaurants. Mexican was very good. I also loved the Italian. Jennifer and Guadalupe in Royal, and Juan in First Club, and Jessica in Lobby bar and Carlos...

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Helpful?
Thank MaryBernloehrVadnais
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear MaryBernloehrVadnais, Thank you for your excellent review. I am very please to see that you truly received the Royal Club treatment. I will be sure to share your compliments with Juan, Guadalupe, Jennifer, Jessica and Carlos, they will be very pleased to hear as well. It is always very satisfying to see that our guests have unforgettable vacations as...

Baton Rouge, Louisiana
Reviewed December 13, 2015

This Resort is a solid 4 star....Staff was excellent...Right on the beach with 2 large pools...One for adults only...Food at the buffet was great...Taco shed at the beach was perfectly located with an easy walk to eat when laying on the beach all day...Second day there I left my safe open with passport and money, everything still there. There was...

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Helpful?
Thank mapleskerry
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear mapleskerry, Thank you for your great review. I am very pleased to see that you had a wonderful and very memorable stay with us. As you can saw, our top priority is always the security of our guests. I will be sure to share this wonderful review with our team today! Thank you again for your review. We are...

Reviewed December 12, 2015

Our trip to Nuevo Vallarta was scheduled for 3 nights at the Occidental Grand. We booked our stay on Hotwire for a great rate. When we arrived, we were not on the reservations list. After alittle computer digging, our reservation was found and we were given a room. The fridge was warm, so I called down to have a new...

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Helpful?
4Thank Brandon S
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Branfon Statfield, Thank you for taking the time to share your feedback. I would like to personally apologize for the inconveniences you had during your stay While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 

Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $153 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Reservation Options:
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Occidental Nuevo Vallarta staff and other travelers.
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Questions? Get answers from Occidental Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Facing the courtyard will ensure a quieter room.”
 of 5 bubbles DennisF438, yesterday | Read review
“Bottom floor rooms with the little patio are great!! We got one facing the garden area instead of the pool area. Nice and quiet.”
 of 5 bubbles ironpro, 3 days ago | Read review
“Rooms toward the center of the hotel have a full-on view of the sunset. Of course, you can see it from the beach, too.”
 of 5 bubbles uppettywoman, 4 days ago | Read review
“Rooms at the end of the left side of the U shape even numbers 310, 410, 510 and up! You'll get a better view of the ocean & closer to all!”
 of 5 bubbles Lisemarquise, 6 days ago | Read review
“Ocean view away from lobby bar area - extremely noisy !!!!”
 of 5 bubbles Lgbullock, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question