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Paseo de los Cocoteros No. 18 Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Nuevo Vallarta
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 34 hotels in Nuevo Vallarta
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city.
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Special Offer:Additional 5% off

Location

Full view
82Good for walkers
Grade: 82 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Paseo de los Cocoteros No. 18 Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735 Mexico
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6842Reviews705Q+A100Room tips
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Popular mentions
Maryg wrote a review Sep 14
17 contributions13 helpful votes
My friend and I just wanted to relax and unwind. That we did. We weren't sure to expect with all inclusive. The buffet has many choices at every meal There is something for everyone. Also the opportunity to try new foods. You are required to sanitize your hands every time you enter the food area. The guacamole is soo good. You must reserve to dine at the restaurants. I suggest 1st thing in the morning. Again food is good there also I'd now like to shout out the staff. All waiters were attentive. The chefs great. Massage therapist delightful, I am still relaxed a week later. Janet the concierge soo helpful and kind. Aixiry at the desk was great. We had a hiccup with the room she fixed it without batting an eye. Martin the valet is charming. He can break a $20 for you.Last but not least Ricardo and Vicente the activities guys. Ricardo has a 9am stretching on the beach class. Also, a water aerobics class both are great especially if our eating buffet I recommend. He is funny , entertaining and engaging. The guys also have bocci, volleyball and other things to keep you busy. The pool is big, beach clean. It isn't the Ritz, but it's clean, safe ,the entire staff is friendly and helpful.I'd go again.
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Date of stay: September 2021Trip type: Traveled with friends
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Response from Dirección General, Propietario at Occidental Nuevo Vallarta
Responded 2 days ago
Dear Dotes813 We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you. Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. Cordially, Luis Avelar | General Manager
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Narela B wrote a review Jul 2021
Dallas, Texas180 contributions19 helpful votes
Hotel's Favorite
People (from front desk to the beach area) made it pleasure to stay. Food was fresh and delicious. Drinks at the bar were refreshing. Bottled water i was not readily available at the bars but I remember someone at the pool bar got out of his way to get me a bottled water. Special thank you to Stephen from the front desk, and to name a few from the restaurants and bars are David, Puc, Antonio, Gabriela, Daniel, the house keepers and the guy that kept us supplied with bottled water every day, and of course Ricardo and the lady in charge of activities worked so hard to fill our days and not get bored. I admire the humility of those whose names I can't remember but nontheless made our stay so enjoyable. I would have loved more entertainment at night though.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Bring small bills like 50s, 100s, or 200s MX pesos to tip. It's not required but unexpected...
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Response from Dirección General, Propietario at Occidental Nuevo Vallarta
Responded Aug 2, 2021
Dear Narela B, We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you. Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. Cordially, Nelly Sánchez | General Manager
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Veteran L wrote a review Sep 10
13 contributions1 helpful vote
Oh My, The Al La Cart Dinner at the Royal is World Class amazing! The plating skill and just right amount of seasoning, and the loaded cheesy bread will have your eyes open. With Expedia and Orbitz platinum membership— you get upgrades (free) to private pool area, an amazing service by a different concierge- Miss Edna, provided a stress free experience. She was thoughtful and suggest dinner reservations before i even have to ask. Usually most resort wants you to eat at buffet! I’ve been to PVR a dozen time, this has to be my fav! The service here is 5* quality. The rooms are nice and updated. The fridge has peanuts and juice. Raul A, the hostess provided me wonderful companies, so I won’t feel eating alone. He is kind and thoughtful. It was so good that I extended my stay. Please enjoy the food here!!!
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Date of stay: September 2021Trip type: Traveled solo
Room Tip: If you are a platinum Orbitz— this is the place!!! You will feel the difference!
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Response from Dirección General, Propietario at Occidental Nuevo Vallarta
Responded 6 days ago
Dear Veteran L, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community of TripAdvisor . Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially, Luis Avelar | General Manager
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C&C wrote a review Sep 9
1 contribution1 helpful vote
The room was always clean and the cleaning lady was very nice, I ran into her several times. The lobby personnel was also courteous, however, in many instances they didn't seem to know what is going on. For example, to exchange USD to MX pesos I was told to go back at a certain time which I did, other staff did not know why I had been told to do such and they still didn't have the ability to exchange currencies. They also can make it quite confusing about making reservations for certain restaurants. For instance, we were told a restaurant was not taking reservations because it was closed for the day, but it however was open all day. **This brings me to enforcement of dress codes in some of their restaurants. They pick and choose who to enforce dress codes upon. My uncle was turned away at one of the restaurants for wearing (formal) shorts. Another guy came in wearing informal shorts and sandals which my wife was quick to notice and got quite mad about. ***But the worse, in your face, negative experience I had was at the bar. I should point out it was one particular, older bartender, all the other bartenders I met were very nice. I am a US citizen but I grew up in Mexico and speak Spanish with a native, northern Jalisco accent. I approached the bar without a mask and the man refused me service and told me that in fact, I could not be near the bar area. It was starting to rain a little so I walked across towards the towel checkout kiosk. While there, a Caucasian woman without a mask approached the same bartender who this time sounded more than happy to get her order. I yelled at the guy in Spanish "hey, I'm from the US too, can I get a drink?" and he looked at me and smirked. I wonder if I should had spoken English to him in order to get a drink or if he would have refused service to me because I still looked Mexican. You need to address these issues, word of mouth can change people's minds about booking a reservation with you.
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Date of stay: August 2021
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Room Tip: Make sure your room is not by an elevator as there's nothing to suppress the noise. Some...
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Response from Dirección General, Propietario at Occidental Nuevo Vallarta
Responded today
Dear RG, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Nuevo Vallarta hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Nuevo Vallarta holiday experience an unforgettable one for all the right reasons. If you have any additional comments, we invite you to write to us at nuevovallarta.socialmedia@occidentalhotels.com Cordially, Luis Avelar | General Manager.
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Christian Linares wrote a review Sep 8
1 contribution
Erik Cerna, Sandra Sepulueda and Luis Robles we’re very nice and attentive during our visit. They took good care of us during our stay and we enjoyed their company. The drinks and service were exceptional.
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Date of stay: September 2021Trip type: Traveled with family
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Response from Dirección General, Propietario at Occidental Nuevo Vallarta
Responded 1 week ago
Dear ChristianL45947285, We thank you for your kind review of our hotel Occidental Nuevo Vallarta, we are pleased to know that you enjoyed your stay with us. Once again, we thank you for choosing our hotel for your vacation and hope to have the opportunity to serve you again in the future. Cordially yours, Luis Avelar | General Manager.
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FORMERLY KNOWN AS
Barcelo Occidental Nuevo Vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
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Frequently Asked Questions about Occidental Nuevo Vallarta
Which popular attractions are close to Occidental Nuevo Vallarta?
Nearby attractions include Nuevo Vallarta Beach (0.2 miles), Riviera Farmers Market (0.2 miles), and Paradise Plaza Shopping Center (0.1 miles).
What are some of the property amenities at Occidental Nuevo Vallarta?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Occidental Nuevo Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Nuevo Vallarta?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Occidental Nuevo Vallarta?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Occidental Nuevo Vallarta?
Conveniently located restaurants include Omaggio, Il Pescatore, and Santo Taco Taquería.
Are there opportunities to exercise at Occidental Nuevo Vallarta?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Is Occidental Nuevo Vallarta located near the city center?
Yes, it is 0.3 miles away from the center of Nuevo Vallarta.
Are any cleaning services offered at Occidental Nuevo Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental Nuevo Vallarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Occidental Nuevo Vallarta?
The staff speaks multiple languages, including English and Spanish.