Aracely in the lobby bar was just fantastic! We loved her. She made our evenings so fun! The buffet staff could use some help getting drinks in a timely manner but all friendly. Definitely would reccomend to upgrade to Royal as it was totally worth it. Rooms were nice and…
This was our second visit to this GREAT resort. It was two years ago we last stayed here and were very surprised that the staff that were still here remembered us! All the new staff were so welcoming and friendly! From check in with Rubi (she is a doll) to the day we left we…
First time in Puerto Vallarta side of Mexico, and it was really awesome! This resort is smaller, but was really good. Food was good and staff is great. Would definitely return. Loved only being a 15 minute drive from Airport!
Inadequate service and poor food. Charge for internet in lobby and business centre (charge $3.00 US for 15 minutes) was not working. Only restaurant with great food Tokyo, you had to reserve and were only allowed one visit.
We have gone to this hotel for 21 years. Barcelo bought it last year and things were great. Not so much this year. Of the 3 bikes we took out, 2 had flat tires and one gear system failed while we were 2 miles from hotel. They had one paddle board but the only paddle was broken…
"Upgrade to royal level. So worth it "
"200 floor ocean view was not the best view, would have preferred a higher floor to maximize the view. "
"Upgrade to Royal Level All-Inclusive for beautiful ocean view suites, access to Royal Lounge, unlimited premium alcohol & dining!"
"Very clean and maid service was always everyday! Very friendly housekeeping, smiling and happy!"
"Higher floors have the better ocean views"