Paseo de Los Cocoteros 18 Villa 8 Fracc. Nautico Turistico Fracc. Nautico Turistico, Nuevo Vallarta 63732 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 03/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Nuevo Vallarta
Updated 03/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 37 hotels in Nuevo Vallarta
Location
4.5
Cleanliness
4.5
Service
4.5
Value
4.2
Set on Bahía de Banderas, this upscale all-inclusive beach resort is 6 km from Aquaventuras Park and 9 km from Flamingos Golf. Sleek rooms feature modern decor, and include minibars, flat-screen TVs and free Wi-Fi. Upgraded rooms add ocean views; suites offer separate living areas. Club rooms and suites come with free Wi-Fi, as well as access to a private restaurant and lounge. Room service is available. There are 4 restaurants, including an Italian eatery and a sushi bar, plus 4 bars, 3 pools and tennis courts. Other amenities include an adults-only hot tub, along with a gym and a kids' club.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Minibar
Flatscreen TV
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Spanish
Location
Full view
83Good for walkers
Grade: 83 out of 100
21Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
Contact
Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico Fracc. Nautico Turistico, Nuevo Vallarta 63732 Mexico
Name/address in local language
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7593Reviews763Q+A100Room tips
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Most Recent
When we checked in it was never explained what was to be expected. What our color bands meant, things to do on the resort. Hell we weren't even offered a drink. This is our third time coming to Puerto vallarta and this has been the worse resort. It's very unfortunate but the staff was not friendly at all, very unusual from the many times we've visited
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Food is not good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We very much enjoyed our stay at Occidental for our 14th anniversary. The people working were so friendly and wonderful. The service was top notch. Luis Robles and Erick took great care of us each day by the pool, and at the buffet on occasion. Puc was very helpful at the buffet as well, always with a friendly smile and conversation. Ricardo and Jessica made the stay very enjoyable with activities around the clock. Melanie was a very friendly and nice housekeeper. Maintenance staff was great when our door lock battery died. Jesus and Rene at the pool bar made awesome drinks for us. We don’t drink alcohol and they were willing to create whatever virgin concoction we could dream up. Edna was very helpful each day with whatever we needed at the concierge desk. The staff there all works so hard to ensure each guest is happy and having a nice time. The bellman up front was awesome too. He helped us on a few occasions with finding our room, catching taxis, giving us info about the town, etc. These employees work in the insane heat in full uniform, and are happy and upbeat every day. Thank you!!! In addition, our room was comfortable and clean. The hotel is definitely a little dated and fairly small but had pretty much everything we needed or wanted. We did venture into Puerto Vallarta to the malecón and zona romántica. We took a taxi out and rode the bus back. It was pretty easy if you speak enough Spanish to ask around and know what buses to ride. The green ATM buses go to and from Walmart and Sam’s Club and then there are other buses from there to the other parts of town. The food at the resort was good for the most part. Drinks were always good. The five stars given here was definitely for the service over all!…
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Dirección General, Propietario at Occidental Nuevo Vallarta
Responded Jul 20, 2021
Dear EmandRy. We appreciate the time for rating us and past your recently holidays in our hotel Occidental Puerto Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you. Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. Cordially, Nelly Sanchez | General Manager
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Resort is small, but has great location. Staff is nice as long as you don't have to deal with reception. The wait to check in is painful if you arrive during rush hour. I felt like i was in the movie zootopia having to wait my turn. They don't have any premium drinks unless you have royal level. I normally stay at the Mayan Palace in Cancun or Bavaro Palace in DR, but this falls way bellow those. Drinks are good, but nothing premium.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Propietario at Occidental Nuevo Vallarta
Responded 2 days ago
Dear guest, In Occidental Nuevo Vallarta we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards! Laura Ramos | General Manager
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Uno viene con toda la energía y aunque la atención de algunos es buena, otros responden de una manera muy grosera lo que hace que la visita valla cada vez decayendo, cambiamos a la parte royal es bueno si quieres una alberca privada(para todos los huéspedes royal) y un restaurante más si no , no lo vale, la atención es a quienes quieren , en la habitación llegamos y el frigobar no servia(lo rellenan cundo quieren, no diario),el teléfono nunca sirvió, si estás acostumbrado a buena comida no lo sugiero, lo único que si es bueno es la playa, no es parecido a la gama de los Barceló, y ellos enfatizaron que son parte, deja mucho que desear. English One comes with all the energy and although the attention of someone’s is good, others respond in a very rude way which makes the visit go down each time, we change to the royal part it is good if you want a private pool (for all guests royal) and one more restaurant if not, it is not worth it, the attention is to those who want, in the room we arrived and the fridge bar did not work (they fill it up when they want, not daily), the telephone never worked, if you are used to good I don't suggest food, the only thing that is good is the beach, it’s different to the Barceló grup, it leaves a lot to be desired.…
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Vean bien todo y revisen las características , lo mejor de aquí es la playa
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Propietario at Occidental Nuevo Vallarta
Responded 2 days ago
Estimada Renata, Agradecemos sinceramente el tiempo que invirtió en compartir su opinión después de su visita a nuestro hotel Occidental Nuevo Vallarta. Las opiniones de nuestros clientes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento. Por favor, acepte nuestras más sinceras disculpas por cualquier incidencia que pueda haber podido experimentar durante su estancia. Reciban nuestras más sinceras disculpas por no cumplir con sus expectativas con respecto a nuestro servicio de todo incluido, y de igual forma nuestros servicios y amenidades como parte de Royal Level. El departamento correspondiente ha sido informado acerca de sus comentarios y la posterior revisión. Apreciamos el tiempo que tomó para compartir sus preocupaciones, esperamos que nos de la oportunidad de ofrecerle un mejor servicio en un futuro. Cordialmente, Laura Ramos | Gerente General
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If there was a swim up bar and food service at the pools I would return. When we first checked in (Royal Level) we were not given the room we had reserved and paid for. After about 1 hour trying to check in, we were given a room for one night until the room we paid for was available the next day. Once we got our room it was amazing view!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Propietario at Occidental Nuevo Vallarta
Responded 2 days ago
Dear guest, We first would like to thank you for choosing our Occidental for your holidays in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. On the another hand, we are really happy than you finally could enjoy your room and the view from it. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards, Laura Ramos | General Manager
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Horrible overall stay. Some unfriendly staff and horrible management. He didn’t even care about my issue. I moved to another room but it was smaller. Also the rooms smelled like mildew and the manager said just turn the AC.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Propietario at Occidental Nuevo Vallarta
Responded 2 days ago
Dear guest, Thank you for sharing a review of Occidental Nuevo Vallarta. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best regards, Laura Ramos | General Manager
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My husband and I had a great experience here. The buffet had good options for all three meals. I was not a big fan of the food from Los Olivos, but the staff and drinks were great! The beach was clean. We stayed during the weekday and found that the facility was more calm than during the weekend. The staff serve you drinks during meals. Our room was cleaned daily, which I think they do for every room so if you don't like that make sure to let reception know. The staff spoke English. Good to know that you are required to wear masks in the dining areas. If you forget to bring a mask, the hotel will charge you for a mask. The nightly entertainment was great! There were vendors at the beach, so if you want to buy items or pay to ride the jetski, bring pesos, it will make your life so much easier instead of paying cash with US bills. Lastly, if you come across my review be aware that it was my first time at an all-inclusive resort, I did not take any children with me, I am bilingual, love food and I dont let small inconveniences bother me. I understand that the staff are very hardworking and do their best to help everyone at a timely manner! Guests, please be patient with them. Thank you to everyone at Occidental!! Muchas gracias a todos!…
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Propietario at Occidental Nuevo Vallarta
Responded 3 days ago
Dear guest, Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. In addition, we are very grateful for your sincere comment and with much respect to our readers. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. ¡Fue un placer! Cordially, Laura Ramos | General Manager
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Disclaimer: I broke my ankle 2 weeks before this trip..... The good the bad and the ugly - just kidding no ugly! We just finished a 7 day stay - 2 rooms royal level no balcony. We had a wonderful stay - the number one thing is the staff who is amazing and so kind. Tips: Room selection - ours was right off the elevator - great call since I broke my ankle, horrible call for noise level at night. The lounge noise radiates up and is loud until anywhere between 12-2 am. I used a white noise video to drown it out on my phone and that worked pretty well. Ask for a room away from the lobby. Royal level restaurant - very nice. Breakfast and lunch did not need reservations. It gets crowded after 9am. Food was ok. Service good. Specialty restaurants: all were good but Japanese was our favorite. Italian is absolutely not handicap accessible or if it was the staff did not know how to show me. All others were. The line for the non Royal folks was very long each day. We made all our reservations at the Royal check in at 1 time - super easy. Spa: so good and cheap 🙂. Handicap note: you have to go through the first club lounge and out the side to access but there is still one step. Staff: went out of their way several times. Canario at the Royal pool brought me ice multiple times for my ankle. Royal restaurants got my husband chocolate ice cream even though not on the menu. guill…. At Royal concierge made a reservations at a delicious restaurant riviera grill for us! Buffet: I never ate there. For lunch we did the Mexican buffet and I thought it was good. They bring chips and guacamole to the table for you. Pools - 100% people save chairs so get there early if you want a good spot. Water is warm but so is the weather 🙂 Main pool had lots of activities. Lots of evening entertainment. Excursions - we used a private taxi to go to Sayulita for the day. Great day except it is not handicap accessible - I sweated like a crazy person and the sidewalks are awful. Cute little town though. We did a private catamaran with float boat adventure and it was fabulous! All in all I would definitely stay here again! Great week! Ps - handicap ramps are all over but some are pretty steep…
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Away from lobby
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gerente General, Propietario at Occidental Nuevo Vallarta
Responded 3 days ago
Dear Heather, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It's always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Nuevo Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards! Laura Ramos | General Manager
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We are pretty seasoned travelers. And while we enjoyed the service here despite the outdated rooms, they gave us an unforgivable on our 7th night here. The main buffet was slated for seafood which our 3 children were not a fan of. So we spent all day trying to get reservations at one of the other restaurants. Despite the two dozen+ calls to different reservation lines, we couldn’t get ahold of anyone. So at dinner time we approached one of the reservation restaurants asking if they could accommodate us. Since 47 of their 50 tables were unoccupied, I was hopeful. They wouldn’t budge. So my 3 children didn’t have dinner the final night. We will never return to a location who’s common sense is so ignorant they failed to think of the basic’s of aspects of feeding guests at an all inclusive.…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Propietario at Occidental Nuevo Vallarta
Responded 1 week ago
Dear John W, We first would like to thank you for choosing our Occidental for your holidays in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We have read your comments regarding reservations very carefully, we would like to tell you that reservations are not made by phone and that our process is different, that is why we sincerely apologize, since it was not explained to you how to make the reservation for that you will take advantage of the specialty restaurants. Also, we apologize for the inconvenience caused after that, and that your children were not able to eat dinner. We offer a sincere apology on our part. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Nuevo Vallarta will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards! Cordially, Laura Ramos | General Manager
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Had so much fun. This was our first time here and will definitely consider coming back. The bar tenders did an amazing job. Specifically Rene at the lounge bar and Jesus at the pool bar. Overall great service.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Propietario at Occidental Nuevo Vallarta
Responded 1 week ago
Dear Yohana, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards! Laura Ramos | General Manager
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PRICE RANGE
$175 - $312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand nuevo vallarta hotel nuevo vallarta, occidental allegro hotel nuevo vallarta, nuevo vallarta occidental allegro hotel
FORMERLY KNOWN AS
Barcelo Occidental Nuevo Vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
366
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Claim Your Listing Frequently Asked Questions about Occidental Nuevo Vallarta
Which popular attractions are close to Occidental Nuevo Vallarta?
Nearby attractions include Nuevo Vallarta Beach (0.2 miles), Riviera Farmers Market (0.2 miles), and Paradise Plaza Shopping Center (0.1 miles).
What are some of the property amenities at Occidental Nuevo Vallarta?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Occidental Nuevo Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Nuevo Vallarta?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Occidental Nuevo Vallarta?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Occidental Nuevo Vallarta?
Conveniently located restaurants include Omaggio, MoonStar Cafe, and El Sazón De Amá.
Are there opportunities to exercise at Occidental Nuevo Vallarta?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Is Occidental Nuevo Vallarta located near the city center?
Yes, it is 0.3 miles away from the center of Nuevo Vallarta.
Does Occidental Nuevo Vallarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Occidental Nuevo Vallarta?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental Nuevo Vallarta?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (5.9 miles).