OCCIDENTAL NUEVO VALLARTA $129 ($̶2̶5̶3̶) - Updated 2021 Prices & Resort (All-Inclusive) Reviews - Mexico

Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for guests in public areas
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Stay-at-home policy for staff with symptoms

Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

4.5

Excellent

6,842 reviews

#15 of 34 hotels in Nuevo Vallarta

The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city.

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Special Offer:Additional 5% off

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Location

Full view

82Good for walkers

Grade: 82 out of 100

0Restaurantswithin 0 miles

0Attractionswithin 0 miles

Contact

Paseo de los Cocoteros No. 18 Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735 Mexico

Name/address in local language

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6842Reviews705Q+A100Room tips

Reviews

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Maryg wrote a review Sep 14

17 contributions13 helpful votes

A wonderful relaxing trip

My friend and I just wanted to relax and unwind. That we did. We weren't sure to expect with all inclusive. The buffet has many choices at every meal There is something for everyone. Also the opportunity to try new foods. You are required to sanitize your hands every time you enter the food area. The guacamole is soo good. You must reserve to dine at the restaurants. I suggest 1st thing in the morning. Again food is good there also I'd now like to shout out the staff. All waiters were attentive. The chefs great. Massage therapist delightful, I am still relaxed a week later. Janet the concierge soo helpful and kind. Aixiry at the desk was great. We had a hiccup with the room she fixed it without batting an eye. Martin the valet is charming. He can break a $20 for you.Last but not least Ricardo and Vicente the activities guys. Ricardo has a 9am stretching on the beach class. Also, a water aerobics class both are great especially if our eating buffet I recommend. He is funny , entertaining and engaging. The guys also have bocci, volleyball and other things to keep you busy. The pool is big, beach clean. It isn't the Ritz, but it's clean, safe ,the entire staff is friendly and helpful.I'd go again.…

Date of stay: September 2021Trip type: Traveled with friends

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Response from Dirección General, Propietario at Occidental Nuevo Vallarta

Responded 2 days ago

Dear Dotes813 We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you. Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. Cordially, Luis Avelar | General Manager

Narela B wrote a review Jul 2021

Dallas, Texas180 contributions19 helpful votes

Hotel's Favorite

People that work at this hotel made our vacation fun and enjoyable.

People (from front desk to the beach area) made it pleasure to stay. Food was fresh and delicious. Drinks at the bar were refreshing. Bottled water i was not readily available at the bars but I remember someone at the pool bar got out of his way to get me a bottled water. Special thank you to Stephen from the front desk, and to name a few from the restaurants and bars are David, Puc, Antonio, Gabriela, Daniel, the house keepers and the guy that kept us supplied with bottled water every day, and of course Ricardo and the lady in charge of activities worked so hard to fill our days and not get bored. I admire the humility of those whose names I can't remember but nontheless made our stay so enjoyable. I would have loved more entertainment at night though.

Date of stay: July 2021Trip type: Traveled with family

Room Tip: Bring small bills like 50s, 100s, or 200s MX pesos to tip. It's not required but unexpected...

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Response from Dirección General, Propietario at Occidental Nuevo Vallarta

Responded Aug 2, 2021

Dear Narela B, We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you. Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. Cordially, Nelly Sánchez | General Manager

Veteran L wrote a review Sep 10

13 contributions1 helpful vote

World class service and food

Oh My, The Al La Cart Dinner at the Royal is World Class amazing! The plating skill and just right amount of seasoning, and the loaded cheesy bread will have your eyes open. With Expedia and Orbitz platinum membership— you get upgrades (free) to private pool area, an amazing service by a different concierge- Miss Edna, provided a stress free experience. She was thoughtful and suggest dinner reservations before i even have to ask. Usually most resort wants you to eat at buffet! I’ve been to PVR a dozen time, this has to be my fav! The service here is 5* quality. The rooms are nice and updated. The fridge has peanuts and juice. Raul A, the hostess provided me wonderful companies, so I won’t feel eating alone. He is kind and thoughtful. It was so good that I extended my stay. Please enjoy the food here!!!…

Date of stay: September 2021Trip type: Traveled solo

Room Tip: If you are a platinum Orbitz— this is the place!!! You will feel the difference!

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Response from Dirección General, Propietario at Occidental Nuevo Vallarta

Responded 6 days ago

Dear Veteran L, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community of TripAdvisor . Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially, Luis Avelar | General Manager

C&C wrote a review Sep 9

1 contribution1 helpful vote

Nice place but some staff make it too obvious their preference for English speaking, white guests

The room was always clean and the cleaning lady was very nice, I ran into her several times. The lobby personnel was also courteous, however, in many instances they didn't seem to know what is going on. For example, to exchange USD to MX pesos I was told to go back at a certain time which I did, other staff did not know why I had been told to do such and they still didn't have the ability to exchange currencies. They also can make it quite confusing about making reservations for certain restaurants. For instance, we were told a restaurant was not taking reservations because it was closed for the day, but it however was open all day. **This brings me to enforcement of dress codes in some of their restaurants. They pick and choose who to enforce dress codes upon. My uncle was turned away at one of the restaurants for wearing (formal) shorts. Another guy came in wearing informal shorts and sandals which my wife was quick to notice and got quite mad about. ***But the worse, in your face, negative experience I had was at the bar. I should point out it was one particular, older bartender, all the other bartenders I met were very nice. I am a US citizen but I grew up in Mexico and speak Spanish with a native, northern Jalisco accent. I approached the bar without a mask and the man refused me service and told me that in fact, I could not be near the bar area. It was starting to rain a little so I walked across towards the towel checkout kiosk. While there, a Caucasian woman without a mask approached the same bartender who this time sounded more than happy to get her order. I yelled at the guy in Spanish "hey, I'm from the US too, can I get a drink?" and he looked at me and smirked. I wonder if I should had spoken English to him in order to get a drink or if he would have refused service to me because I still looked Mexican. You need to address these issues, word of mouth can change people's minds about booking a reservation with you.…

Date of stay: August 2021

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Sleep Quality

Room Tip: Make sure your room is not by an elevator as there's nothing to suppress the noise. Some...

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Response from Dirección General, Propietario at Occidental Nuevo Vallarta

Responded today

Dear RG, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Nuevo Vallarta hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Nuevo Vallarta holiday experience an unforgettable one for all the right reasons. If you have any additional comments, we invite you to write to us at nuevovallarta.socialmedia@occidentalhotels.com Cordially, Luis Avelar | General Manager.

Christian Linares wrote a review Sep 8

1 contribution

Vacation

Erik Cerna, Sandra Sepulueda and Luis Robles we’re very nice and attentive during our visit. They took good care of us during our stay and we enjoyed their company. The drinks and service were exceptional.

Date of stay: September 2021Trip type: Traveled with family

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Response from Dirección General, Propietario at Occidental Nuevo Vallarta

Responded 1 week ago

Dear ChristianL45947285, We thank you for your kind review of our hotel Occidental Nuevo Vallarta, we are pleased to know that you enjoyed your stay with us. Once again, we thank you for choosing our hotel for your vacation and hope to have the opportunity to serve you again in the future. Cordially yours, Luis Avelar | General Manager.

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