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ClubHotel RIU Jalisco

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ClubHotel RIU Jalisco
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3,967 Reviews from our TripAdvisor Community

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Showing 3,473: English reviews
Lafayette, Colorado
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Overall we had an enjoyable visit as a family. The grounds are well kept, the staff is friendly, and the entertainment and food are pretty good. We really enjoyed watching our kids on stage during the children's pre-show performances. The downside was our first room we checked into had a broken shower and smelled of mildew. The second room was... More 

Helpful?
Thank ktmford
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay at the Clubhotel Riu Jalisco. We welcome all constructive criticism, as it helps us to improve in the future. We would like to inform you that our Clubhotels are especially made for families with children. On our website you can find the information... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I have been trying to find the time to write this, we check in aug first, at the start everything was fine i liked the room, the mini bar, eazy check in. I will give the hotel 4 stars for cleaness , staff one star, i found the staff not very friendly and raciest. Spiecally the supervisor that runs the... More 

Helpful?
2 Thank tezed123
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. It is important to us that our guests feel welcome and comfortable at our hotel. The ethos of our staff training requires a helpful, friendly and very obliging service at any time, no matter where our guests come from. We will raise... More 

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Bonney Lake, Washington, United States
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So went with my family to this resort this summer and had an okay time. The food looked amazing but tasted meh. First night went to the Asian restaurant and have to say I am glad I did not expect much because it was horrible. The Steak House was okay but they were poorly understaffed. With only half the place... More 

Helpful?
Thank John H
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you very much for choosing our resort for your family vacations. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and keep our guests content. In order to fulfil every guests´ expectations regarding food, our main buffet and specialty restaurants offer a... More 

Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here with 2 adults and 2 kids (12&13) and had a nice week. The family room we had was basic- king bed was 2 doubles pushed together and bunk bed for the kids. No shampoo or conditioner in room which I found odd, apparently you can ask for some at the desk- wish I knew that ahead of... More 

Helpful?
1 Thank Arlene F
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Food is buffet style rubbery sitting under hot lamps. Staff do not speak any English yet this advertised as a hotel with English speaking staff housecleaning is very visible constantly mopping floors leaving a bleach odor everywhere they go. Music is blasting as soon as you head out of the lobby area Zumba classes, aqua aerobics, no quiet space to... More 

Helpful?
4 Thank Jillian R
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We can assure you that we treat guest comments... More 

Cape Town Central, South Africa
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am from Cornwall, UK and by now husband is from Vancouver, Canada so we decided to do a destination wedding and have our families and friends meet there to spend 5 days getting to know each other and then get married on the last day. We had such a fantastic time. The food was good but not amazing (you... More 

Helpful?
1 Thank EstherRuth2014
Winnipeg, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I have been meaning to post a review for some time now. We stayed at this Rui for the second time since 2013. Both visits were very good. There is one thing in particular that I want to share with others about going to the region in December. That is the immense number of Yellow Jacket wasps everywhere! I have... More 

Helpful?
Thank ManitobaBailey
Vancouver, Canada
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a wonderful holiday here. We found all the staff very friendly, and they were always maintaining/painting/cleaning/mopping areas in the hotel and the grounds. I requested a room with an ocean view, and we didn't get this upon our check-in, which I read happens regularly, so I requested a room change which we received the next day (you may... More 

Helpful?
1 Thank Julie C
Tavistock, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 12, 2016

Third time Ive stayed at this hotel in the last 10 years. The design of the hotel is now starting to show its age a little compared to other Rui hotels in the area though. This said though, still doesn't detract from the excellent all-inclusive package and facilities available in this resort hotel. The grounds are large and bigger than... More 

Helpful?
1 Thank redhotvindaloo
edmonton
1 review
1 of 5 stars Reviewed August 10, 2016

Terrible place to go on holidays.This hotel should have may be one star. I do not know who gave them 5 star.Service was far below poor.Food was Below average.customer service manager did not care.My wife a plastic room Key.She was charged $20.00.No body should consider this hotel.

Helpful?
Thank k-uncle
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
* In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 Miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 6-story building * 2 km / 1.25 Miles from various shops * 13 km / 8 miles from the airport * 300 m / 990 ft. From Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more   less 

Additional Information about ClubHotel RIU Jalisco

Address: Avenida de Los Cocoteros, Sn-Lote K, Nuevo Vallarta 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $132 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ClubHotel RIU Jalisco 3.5*
Number of rooms: 700
Reservation Options:
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Also Known As:
Clubhotel Riu Jalisco Hotel
Clubhotel Riu Jalisco Riviera Nayarit
Hotel Style:
#14 Spa Hotel in Nuevo Vallarta
#15 Top resorts Hotel in Nuevo Vallarta
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