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Boulevar Benito Juarez 2151 Insurgentes Este, Mexicali 21280 Mexico
2 people are viewing this hotel
Booking.com
$101
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Free cancellation until 08/20/22
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Expedia.com
$104
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Free cancellation until 08/20/22
Official Hotel
$81
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Free cancellation until 08/20/22
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Hotels.com$104
Travelocity$104
Priceline$101
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (140)
Dining (29)
Room & Suite (22)

About

#5 of 31 hotels in Mexicali
Location
4.2
Cleanliness
4.3
Service
4.3
Value
4.0
"Providing high quality hotel services and warmth for all our guests . Keep our promises and exceed the expectations of our customers through continuous innovation, highly committed staff and first class facilities . "
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Banquet room
Meeting rooms
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish

Location

Full view
42Car recommended
Grade: 42 out of 100
43Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
269Reviews6Q+A38Room tips
Traveler rating
  • 116
  • 86
  • 34
  • 18
  • 15
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
srojo2022 wrote a review Aug 7
Hotel its nice but room was not clean and the air condition will never turn off and its really humid even inside the room. Food its really good, the Italian restaurant was the best and breakfast was ok. Staff really nice
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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fortinoybarra wrote a review Jul 2022
Missing ice bucket and shower clogging I guess this is very común on all room???? But this won’t boder me I will still getting room, I like the area, I nice and clean some times missing items like shampoo or soap.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gerente General, Director General at Hotel Lucerna Mexicali
Responded 2 weeks ago
It is a pleasure to see you every time, we greatly appreciate your preference and the time you took to give us your opinion, the opinion of a frequent guest like you help us to improve, you have already toured a large part of the property during your visits, we will work on improving to offer you a better service. We appreciate your preference, and we hope to have you home soon. Kind regards, General Manager
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Gabriel Gonzalez-Saavedra wrote a review Jul 2022
San Diego, California6 contributions1 helpful vote
We were expecting a different atmosphere as it is one of the best hotels in Mexicali, and it turned out to be a bit disappointing seeing irresponsible adults throwing up, drunk, in front of families and small children. Pools where almost green like colored as they where packed with lack of adequate maintenance or supervision from the hotel staff as to direct people to the restrooms. When ordering at Mezozole restaurant, we where served a horribly cooked octopus (twice). Absolutely nothing like the Lucerna at Ensenada or Tijuana.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nabil Espinosa, Atención al huésped/Recepción at Hotel Lucerna Mexicali
Responded 2 weeks ago
First of all we would like to thank you for sharing your experience with us, thanks for letting us know this issues, and count that we will follow up immediately and try to find a solution on this areas, we are really sorry for this experience that you had. Thanks for your visit and we hope you can give us the opportunity to serve you back soon. Kind regards, Guest Service Manager
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Ryan H wrote a review Jul 2022
Lucerna is the hotel I stay at when visiting Mexicalli or Tijuana. My latest trip was the least satisfying in regards to my room. The curtain had a visible, large whole in it.My room was one of the few without a balcony and it had an odor of stagnant water. This will not change my future lodging decisions, which will be with Lucerna. It just happens the last visit was not the best.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nabil Espinosa, Atención al huésped/Recepción at Hotel Lucerna Mexicali
Responded 2 weeks ago
We appreciate your preference and we are very happy to be your home away from home. Thank you for letting us know about the problems in your room, we will work on it to improve the quality of our product, it is very important for us to know your opinion and to know where we can improve. We hope to see you soon. Kind regards, Guest Service Manager
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hectorghernandez wrote a review Jul 2022
A guest for more than 20 year, continues to appreciate all your excellent services. The reception was excellent. As many other times I stayed at a Cabin, love them. We had a total of 20 rooms and all my family were treated like family.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nabil Espinosa, Atención al huésped/Recepción at Hotel Lucerna Mexicali
Responded 3 weeks ago
We appreciate the trust, we are very sorry for your loss, we really hope that you and your family can recover from this loss soon. This will always be your home, we are a family serving families. Kind regards, Guest Service Manager Lucerna Mexicali
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RomoMJ wrote a review Jul 2022
Mexicali, Mexico
carpet was so dirty, does not seem how the pictures states it is. They take your ID just to receive pool towels and will not get it until you turn in all towels. Pool area has 4-5 lounge tables with chairs which isn’t enough sitting area for hotel guest, had to sit on floor while my kids played in pool.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gerente General, Director General at Hotel Lucerna Mexicali
Responded 5 weeks ago
First of all I would like to thank you for sharing your experience with us, thanks for letting us know this issues, and count that I will follow up immediately and try to find a solution on this areas, I am really sorry for this experience that you had. Thanks for your visit and we hope you can give us the opportunity to serve you back soon. Kind regards, General Manager
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estradakari1140 wrote a review Jun 2022
San Jacinto, California
Communication was poor I went in at 5pm to check in and only 1 of my rooms was ready but was told if I waited an hour I would get connecting rooms. When I went back I got separate rooms. Didn’t get a “oh sorry it was a mistake” they collected my money with no problem
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gerente General, Director General at Hotel Lucerna Mexicali
Responded Jun 27, 2022
Please accept our sincere apology for this issue, count that I would follow up, and will assure that this won`t happen again, we are sorry and we hope you can give us the opportunity to serve you in a near future. Thank you for your valuable comments and we send you kind regards. Sincerely, General Manager Lucerna Mexicali
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josegabangel07 wrote a review Jun 2022
Heber, California1 helpful vote
everytime i go im able to drink with cans in my table next to the pool and nobody will bug me but this time the manager send some security to be on top of me it was super bad experience and embarrasing
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Gerente General, Director General at Hotel Lucerna Mexicali
Responded Jun 15, 2022
I am really sorry for the attitude that was given to you, please accept our sincere apology. Thanks a lot for your comments and your preference. We hope you can give us the opportunity in serving you back soon. Kind regards, General Manager
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rebecca6272 wrote a review Jun 2022
Los Angeles, California
Room smelled like feet. Had 3 flies (1 of which was huge). The duvet wasn’t IN the duvet cover. The shower was cold. We had only 2 towels for 2 people, no hand towels or anything. The lighting in the bathroom was fluorescent and atrocious.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gerente General, Director General at Hotel Lucerna Mexicali
Responded Jun 15, 2022
I am really sorry for the bad experience you had, I am following up immediately on each issue you are telling us, and believe us, this is not the standard that we try to give to our guests, I will follow up to assure that this incident is only an isolate case, thank you for your comments and thanks for your preference, we are sorry. We hope you can give us the opportunity in serving you back soon. Kind regards, General Manager
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Ogmexican77 wrote a review Jun 2022
Bell, California1 helpful vote
The staff is always very helpful. When I visit Mexicali I always stay at Lucerna I like spacious rooms and the breakfast you could include with your room is great the hotel overall is always very clean thanks
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Review collected in partnership with this hotel
Date of stay: February 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Gerente General, Director General at Hotel Lucerna Mexicali
Responded Jun 11, 2022
Thank you for sharing your experience with millions of travelers around the world, it is always encouraging to all of us hearing from our guests and knowing that we exceed your expectations, count that your comments will be shared with all the staff members. Thanks again and we hope to see you back soon. Kind regards, General Manager Lucerna Mexicali
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PRICE RANGE
$93 - $124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lucerna mexicali hotel mexicali, lucerna hotel mexicali, hotel lucerna mexicali
LOCATION
MexicoBaja CaliforniaBaja California NorteMexicali
NUMBER OF ROOMS
173
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Frequently Asked Questions about Hotel Lucerna Mexicali
Which popular attractions are close to Hotel Lucerna Mexicali?
Nearby attractions include Casino Prestige (0.1 miles).
What are some of the property amenities at Hotel Lucerna Mexicali?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Lucerna Mexicali?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Lucerna Mexicali?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Lucerna Mexicali?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Lucerna Mexicali?
Conveniently located restaurants include UMAI Progressive Asian Food, La Corriente Cevicheria Nais Mexicali, and Albaricoque Restaurant.
Are there opportunities to exercise at Hotel Lucerna Mexicali?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Lucerna Mexicali?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Lucerna Mexicali offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Lucerna Mexicali?
The staff speaks multiple languages, including English and Spanish.
Is Hotel Lucerna Mexicali accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.