Hotel Lucerna Mexicali
249 reviews
#5 of 32 Hotels in Mexicali
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Boulevar Benito Juarez 2151 Insurgentes Este, Mexicali 21280 Mexico
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About
#5 of 32 hotels in Mexicali
Location
Cleanliness
Service
Value
"Providing high quality hotel services and warmth for all our guests . Keep our promises and exceed the expectations of our customers through continuous innovation, highly committed staff and first class facilities . "
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Banquet room
Meeting rooms
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
Location
Full view
42Car recommended
Grade: 42 out of 100
43Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Boulevar Benito Juárez 2151 Insurgentes Este, Mexicali 21280 Mexico
Name/address in local language
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Rental CarsSee all Mexicali rental cars
249Reviews6Q+A38Room tips
Reviews
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Popular mentions
Well how can I start the hotel was a beautiful some of the people were nice and helpful. I did have a terrible experience when checking in I was told they had no double beds by front desk lady named LINDA. She gave me a 15 minute wait to get a room. The 15 minute wait she gave me turned to 3 hours, according to her the double bed rooms were not clean. I mentioned to her I couldn’t be waiting that much since I had a 3 year old and 5 year old with me and they wanted to rest. After 3 hours I asked her again what was going on with the room that I couldn’t be waiting that long. I then mentioned to her to give me two single bedrooms since I also had my sister with me, she then gave me a really bad attitude saying that she could change everything for me but I had to pay the price for another bedroom. This happened May 30 2021 around 330 pm, she kept giving everyone rooms and had me waiting. At that point I had already asked her to provide me with the customer service number to get in contact with someone else to find out what I could do to not be waiting that long, all she told me that unfortunately she couldn’t provide me with the number. Other then that the hotel was beautiful, rooms well maintained just feel that this LINDA lady from front desk should really get more training in communicating with people. Instead of telling everyone that had reservations with a double bed that the wait was 15 minutes she could of been honest and said the truth. LINDA has no attitude and should not belong in a front desk position!!!…
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Date of stay: May 2021Trip type: Traveled with family
2 Helpful votes
Helpful
Nice and comfortable room - though it lacked a window except onto the access walkway, which wasn’t very private. Most things worked ok. However, the internal phone did not - it was a rechargeable that was not charged. So in asking for someone I could order room service from in English, I had to make an international call from my own phone. Three times I asked the reception guy, and three times he just transferred me to an extension that wasn’t answered, meaning I had to go to reception in person to make my order. He was very brusque and unhelpful, and he’s the reason why I can’t recommend the hotel.
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Date of stay: April 2021
1 Helpful vote
Helpful
Not hard to stand out in Calexico. Beautiful hotel. I would have reviewed the hotel as at least a 4 stars but the restaurant serves diner food at best and charges premium prices. I never tried the Italian restaurant. The problem occurred a couple days later when I noticed an extra $86 charge to my credit card. Every one at the hotel speaks so-so English until you need someone to talk to about extra charges. Phone calls don’t work. Emails never get replies. Reviews just get the standard reply to reach out and we will solve this. Those are just to make you think they will. I just can’t do business with people that lack character and try not to solve issues. It was only an $86 loss on my part but I will do my part to make it impact them more and you less.
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Date of stay: February 2021Trip type: Traveled with family
Helpful
We were impressed with the service upon arrival. The facilities are quite lovely. The only thing we did not appreciate was the location of our room up stairs and at far end of long hall closest to the busy highway. The open air bar was so pleasant and live music was great.
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Date of stay: February 2020Trip type: Traveled with family
Helpful
We stayed here for 4 nights and overall it was pretty good. The staff were very friendly and the cafeteria restaurant was the highlight. Great breakfast, just make sure its included in your rate. The deluxe executive rooms were probably a little over rated, some maintenance issues and could do with a bit of a tidy up. Some rooms near the road were noisy. Two good pools.
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Date of stay: December 2019Trip type: Traveled with family
2 Helpful votes
Helpful
PRICE RANGE
$76 - $114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lucerna mexicali hotel mexicali, lucerna hotel mexicali, hotel lucerna mexicali
LOCATION
MexicoBaja CaliforniaBaja California NorteMexicali
NUMBER OF ROOMS
173
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Claim Your Listing Frequently Asked Questions about Hotel Lucerna Mexicali
What are some of the property amenities at Hotel Lucerna Mexicali?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Lucerna Mexicali?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Lucerna Mexicali?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Lucerna Mexicali?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Lucerna Mexicali?
Conveniently located restaurants include La Corriente Cevicheria Nais Mexicali, UMAI Progressive Asian Food, and Mezzosole Hotel Lucerna.
Are there opportunities to exercise at Hotel Lucerna Mexicali?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Lucerna Mexicali?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Lucerna Mexicali offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Lucerna Mexicali?
The staff speaks multiple languages, including English and Spanish.
Is Hotel Lucerna Mexicali accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.