Hotel its nice but room was not clean and the air condition will never turn off and its really humid even inside the room. Food its really good, the Italian restaurant was the best and breakfast was ok. Staff really nice
Missing ice bucket and shower clogging I guess this is very común on all room???? But this won’t boder me I will still getting room, I like the area, I nice and clean some times missing items like shampoo or soap.
We were expecting a different atmosphere as it is one of the best hotels in Mexicali, and it turned out to be a bit disappointing seeing irresponsible adults throwing up, drunk, in front of families and small children. Pools where almost green like colored as they where packed with lack of adequate maintenance or supervision from the hotel staff as to direct people to the restrooms. When ordering at Mezozole restaurant, we where served a horribly cooked octopus (twice). Absolutely nothing like the Lucerna at Ensenada or Tijuana.
Lucerna is the hotel I stay at when visiting Mexicalli or Tijuana. My latest trip was the least satisfying in regards to my room. The curtain had a visible, large whole in it.My room was one of the few without a balcony and it had an odor of stagnant water. This will not change my future lodging decisions, which will be with Lucerna. It just happens the last visit was not the best.
A guest for more than 20 year, continues to appreciate all your excellent services. The reception was excellent. As many other times I stayed at a Cabin, love them. We had a total of 20 rooms and all my family were treated like family.
carpet was so dirty, does not seem how the pictures states it is. They take your ID just to receive pool towels and will not get it until you turn in all towels. Pool area has 4-5 lounge tables with chairs which isn’t enough sitting area for hotel guest, had to sit on floor while my kids played in pool.
Communication was poor I went in at 5pm to check in and only 1 of my rooms was ready but was told if I waited an hour I would get connecting rooms. When I went back I got separate rooms. Didn’t get a “oh sorry it was a mistake” they collected my money with no problem
everytime i go im able to drink with cans in my table next to the pool and nobody will bug me but this time the manager send some security to be on top of me it was super bad experience and embarrasing
Room smelled like feet. Had 3 flies (1 of which was huge). The duvet wasn’t IN the duvet cover. The shower was cold. We had only 2 towels for 2 people, no hand towels or anything. The lighting in the bathroom was fluorescent and atrocious.
The staff is always very helpful. When I visit Mexicali I always stay at Lucerna I like spacious rooms and the breakfast you could include with your room is great the hotel overall is always very clean thanks
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