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Hotel Indigo Veracruz Boca del Rio, an IHG Hotel

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Blvd. Adolfo Ruiz Cortines 3533 Fracc. Las Americas, Boca del Rio 94290 Mexico
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Traveler (79)
360
Panoramas (47)
Room & Suite (184)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 33 in Boca del Rio
Location
4.4
Cleanliness
4.8
Service
4.3
Value
4.3
Images of the old Veracruz lighthouse signal your welcome to the Hotel Indigo® Veracruz Boca Del Rio hotel-the most comfortable and unique hotel in our city. Located in the business district, just a few steps from Plaza Banderas where you can take in local culture, music and art. Or, you can head to the Malecon where a scenic waterside stroll awaits. Our architecture and decor highlight our neighborhood's culture, noted, for instance, in the white drapes that bring to mind the twirling dresses of Jarocha dancers. Our cuisine also makes reference to our seaside port's heritage: be sure to enjoy the locals' favorite breakfast, Enfrijoladas Veracruz, with a coffee.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Concierge
Parking garage
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
44Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
216Reviews5Q+A7Room tips
Traveler rating
  • 99
  • 79
  • 18
  • 11
  • 9
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Miguel V wrote a review Mar 2022
1 contribution
I paid for a room today for 2 adults and two kids for 7 nights, including two breakfasts on Priceline. When I called the hotel to confirm my paid reservation, they told me the reservation did not include the two breakfasts and the kids had to pay extra. I called Priceline who contacted the Hotel Indigo and said they had changed their policy after I paid for the reservation and they will not respect the price they had on Priceline today. So Priceline apologized and they were processing the refund. Very unprofessional and misrepresent (false advertising) the online prices.
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Date of stay: March 2022
Service
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Response from IHG Service, Owner at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Responded Mar 22, 2022
Hi miguelvW758NS, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the change in policies after you've made your reservations. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
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John F P wrote a review Jun 2021
Porter, Texas2 contributions1 helpful vote
Wheelchair ramps into and out of hotel are substandard and very steep. Designed by someone that never used a wheelchair. Same with showers. Grab bars only on far wall of the shower stall. None where needed on the side walls. Shower poorly designed for anyone's use much less a handicapped individual. No breakfast menu seemingly available. Buffet available for breakfast at fixed price. Difficult to see items available on buffet unless standing. Telephone in my room (111) was between the beds and not convenient to use from a wheelchair. Hotel did move it to the desk where it was much more accessible.
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Date of stay: June 2021
Rooms
Location
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Response from IHG Service, Owner at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Responded Jul 20, 2021
Dear johnfp215, Thank you for choosing Hotel Indigo Veracruz Boca Del Rio and for sharing your experience with us. I would like to apologize that our wheelchair ramp was very steep and that the telephone in the room was not accessible. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times. I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future. Best Regards, Ben W. Case Manager IHGService
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paupau2212 wrote a review Jun 2019
Boca del Rio, Mexico1 contribution
My family and I stayed here last weekend and we really loved it! They gave us a communicated room and we where very comfortable, the pool is nice, and the breakfast was delicious. Thank you Hotel Indigo.
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Date of stay: June 2019
Rooms
Service
Sleep Quality
Trip type: Traveled
Room Tip: The city view rooms are wonderful
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Response from HotelIndigoVeracruz, Director de Recepción at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Responded Jun 18, 2019
Dear paupau2212, Thank you for taking the time to tell us about your experience at Hotel Indigo VERACRUZ BOCA DEL RIO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at 2299235800 or recepcion@idgveracruz.com. Sincerely, KAREN CASTELLON Front desk Manager
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Erick Adrián C wrote a review Aug 2017
13 contributions1 helpful vote
Thank you. An excellent experience is the third time I stay at this hotel and I will continue staying here, with its great location close to malls and the beach boulevard. Its rooms give a touch of subtle elegance and the pool is delicious.
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Date of stay: December 2016Trip type: Traveled
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Response from EDUARDO L, Gerente at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Responded Aug 27, 2017
Good day I really liked that your experience has caused you great sensations and that you could enjoy our facilities and services. We are waiting for you very porno in your house Hotel Indigo Veracruz Boca del Río. Cordially Eduardo López General Manager
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waytowayne wrote a review Apr 2017
Vancouver, Canada137 contributions78 helpful votes
room was 1st class ,check in was great as was the prompt service, pick a room near front if you want a view of the ocean. hotel across from the water but great location and lots of parking. very well managed and run
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Date of stay: April 2017
Value
Service
Sleep Quality
Trip type: Traveled
Room Tip: this is great value and comfort
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Response from EDUARDO L, Gerente at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Responded Aug 15, 2017
Very good day It gives me great pleasure that you could enjoy our Service and Facilities and even more that you are very comfortable our location and sea view. We thank you for your comments and we look forward to welcoming you at this Hotel INDIGO Veracruz, Boca del Río. Regards...
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Andrew B wrote a review Mar 2017
Cancun, Mexico141 contributions57 helpful votes
First time to ever stay in this IHG property. A decent night stay for a hotel that offers no extras. The pool is nice. The gym is decent. The restaurant is only an ok. The staff is friendly, but not well trained. The property is clean. The rooms are a good size. I had a Jr. Suite and it was worth the upgrade.
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Date of stay: February 2017
Location
Cleanliness
Service
Trip type: Traveled
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Response from EDUARDO L, Gerente at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Responded Aug 15, 2017
Very good day It gives me great pleasure that you could enjoy our services and facilities and even more that you enjoyed the cleanliness of our Hotel INDIGO Veracruz Boca del Rio. We appreciate your feedback that helps us continue Our Continuous Improvement Program. Regards... Eduardo López General Manager
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CaptainKuddles wrote a review Jan 2017
Miami Lakes, Florida456 contributions190 helpful votes
Staff nice and attentive. Hotel is well located major shopping malls 200 yards to the right of it and another across the street. Very clean and QUIET. they must have special windows to stop the outside noise. Large king size bed. Great bathroom with two types of shower heads. Minor complaints are rooms could use a little more lighting and the breakfast while it has many items could use a refresher of different foods.
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Date of stay: January 2017
Location
Service
Sleep Quality
Trip type: Traveled
Room Tip: Ask for a room that is not near the highway.
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Response from EDUARDO L, Gerente at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Responded Aug 15, 2017
Good day Good to know the taste of our location and you can rest pleasantly in our comfortable room beds and you can enjoy our facilities. Thank you for your comments and we hope to see you soon on this page Hotel INDIGO Veracruz Boca del Río. Eduardo López General Manager
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Carlos R wrote a review Jul 2016
San Pedro Garza Garcia, Mexico129 contributions72 helpful votes
Out of the area hotels, Indigo is the most well rounded. Holiday Inn Express falls a little short, staff could be little bit more polite and breakfast could start on time...Indigo however does it very well. Very polite staff, nice swimming pool and gym, and more than decent (and timely) breakfast!
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Date of stay: July 2016Trip type: Traveled
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Response from Karen C, Director de Recepción at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Responded Jun 7, 2018
Dear Mr. Carlos, Thank you for taking the time to tell us about your experience at Hotel Indigo VERACRUZ BOCA DEL RIO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at 2299235800 or recepcion@idgveracruz.com. Sincerely, KAREN CASTELLON Frontdesk Manager
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rfoz11 wrote a review Feb 2016
Blacksburg, Virginia145 contributions62 helpful votes
The property was very clean and the rooms large, modern and with nice amenities. Most of the staff could only speak Spanish but those in the front desk and some of the bell hop have a good command of English. The breakfast buffet is varied and satisfying but if you're staying for a few days, it could be repetitive. If you're planning on taking tours, you should go with a regular agency; we hired a taxi to take us for a day trip as recommended by the hotel staff but it turned out to be just as expensive as a regular tour with a certified tour guide. The hotel was a few miles from downtown Veracruz but a taxi is pretty inexpensive - 60 pesos or about $3 USD in the current rate. If you're a bit more adventurous, you can take the bus for 9 pesos or about $.50cents.
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Date of stay: February 2016
Value
Location
Service
Trip type: Traveled
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jennifer l wrote a review Dec 2015
Las Vegas, Nevada9 contributions6 helpful votes
We came to Mexico to have a certain procedure done on Dec. 14th, in which required clinical stay. I had booked a hotel for after beginning Dec. 22nd through Dec. 31st. This was hard enough to find given the holidays. Hotel Indigo had good reviews, yes it is decorated nice & looks clean. We go to room after ck-in & right away find 2 small insects on the bed. We killed them, looked harmless, then another on window curtain. At that point i took a picture! Then again on the other bed & on the floor! This room was full of them so we went to front desk to tell them about insect problem. They acted as if it was from humidity but couldn't say what type of bug, no one knew. They offered new room, i asked to see if first. Bellman went with me, he killed 2 more in that room. At that point i was grossed out! How do you sleep on beds crawling with small bugs, they can get in your hair, crawl in ears they are very small you can't even feel them. Front desk & bellman were polite & tried to give us a 3rd room. We did a full inspection & sure enough they were there hiding in the cracks. Bell man finally took a picture, he was embarrassed & zoomed in really good, it looked like a spider / cockroach! We went down & looked it up. The 2 bugs we found were bed bugs & termites! I ask for money back, there were no more hotels avail for the entire length of our stay, we had to go back to clinic & fly out next morning! By the way i ended up getting bit by one! Please everyone check the beds & corners before staying in that room! Regular fumigation does NOT get rid of them! You risk taking them home with you. They are very tiny, one is yellow almost clear & other brownish.
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Date of stay: December 2015Trip type: Traveled
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Response from IHGCare, Guest Relations Manager at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Responded Jan 7, 2016
Dear jennifer l, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with room cleanliness. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Boca del Rio. Sincerely, Orlando A. Case Manager IHGCare
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PRICE RANGE
$57 - $75 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzBoca del Rio
NUMBER OF ROOMS
106
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Frequently Asked Questions about Hotel Indigo Veracruz Boca del Rio, an IHG Hotel
Which popular attractions are close to Hotel Indigo Veracruz Boca del Rio, an IHG Hotel?
Nearby attractions include Andamar Lifestyle Center (0.3 miles), Isla de Enmedio (0.2 miles), and Cinépolis IMAX Las Américas Veracruz (0.3 miles).
What are some of the property amenities at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hotel Indigo Veracruz Boca del Rio, an IHG Hotel?
Conveniently located restaurants include Vips, La Terraza, and La Parroquia de Veracruz.
Are there opportunities to exercise at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Indigo Veracruz Boca del Rio, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Indigo Veracruz Boca del Rio, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Indigo Veracruz Boca del Rio, an IHG Hotel?
Many travelers enjoy visiting San Juan de Ulua (5.0 miles).
Is Hotel Indigo Veracruz Boca del Rio, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.