Hampton by Hilton Veracruz Boca Del Rio
Blvd. Adolfo Ruíz Cortines 3533 Las Americas, Heriberto Kehoe Vicen, Boca del Rio 94298 Mexico
Enter dates to see prices
Full view
View all photos (414)414
360
Panoramas (47) 
Videos (1)
View prices for your travel dates
Hotel direct offer!Reserve por adelantado y Ahorre hasta un 17%
About
#6 of 32 hotels in Boca del Rio
Location
4.4
Cleanliness
4.8
Service
4.3
Value
4.3
We're located less than a kilometer from the Codere Casino Boca del Rio. The Plaza Sol Shopping Center, Andamar Lifestyle Center, and Las Americas Mall are within three minutes. Penacho del Indio Beach is about two kilometers from us. The fun and attractions of El Dorado Park are only an 11-minute drive away. Enjoy our free breakfast and Wifi.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Concierge
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Mid-range
Languages Spoken
English, Spanish
Location
65Somewhat walkable
Grade: 65 out of 100
45Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Blvd. Adolfo Ruíz Cortines 3533 Las Americas, Heriberto Kehoe Vicen, Boca del Rio 94298 Mexico
Name/address in local language
Getting there
Rental CarsSee all Boca del Rio rental cars
220Reviews6Q+A9Room tips
Reviews
Traveler rating
- 102
- 79
- 18
- 12
- 10
Time of year
Traveler type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
+1
There was no water when we checked in. Everything was dirty, the bedcovers , the sheets , the towels were all ripped, they didn’t have enough towels for everyone, the room and bathroom were very dirty. We even asked them to clean and change the bed covers, but when they had supposedly done what we had asked everything was still the same .The hallway carpets were always dirty and filled with dog hair ! This was definitely the worst experience ever !
Read more
Date of stay: December 2022Trip type: Traveled with family
Room Tip: If you want a clean hotel, don’t stay here !
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Well, I actually did like the hotel at the beginning and I would have given them four stars but at the very last day they had no water for the whole day and the handling of the situation worse worse than in a fifth world country. The management absolutely inept and incompetent and you can’t imagine how many people were complaining in front of me. I was actually promised some Compensation being hh diamond and guess what? I got 1000 points, a 3 dollar value. Back to the hotel, it is not situated in Veracruz but around 8 miles north in a better area. It is directly on the highway going north but the soundproofing is very good. I had a beautiful ocean view and the reception girls were nice and friendly. As I said before, the management is the worst you might have a friend in Mexico. I don’t know why breakfast rooms in Mexico have to be always equipped with blaring television sets in order to make sure that you cannot enjoy even a conversation in the morning.The hotel is rotten you, and the cleaning staff is doing a very good job. It is opposite the andamar mall which at least gets you some restaurant choices. I stayed for work so not much to say about tourist stuff. Nice hotel in general.…
Read more
Date of stay: October 2022Trip type: Traveled on business
Room Tip: Take the Fiesta Americana or the Holiday Inn. Seriously!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
I paid for a room today for 2 adults and two kids for 7 nights, including two breakfasts on Priceline. When I called the hotel to confirm my paid reservation, they told me the reservation did not include the two breakfasts and the kids had to pay extra. I called Priceline who contacted the Hotel Indigo and said they had changed their policy after I paid for the reservation and they will not respect the price they had on Priceline today. So Priceline apologized and they were processing the refund. Very unprofessional and misrepresent (false advertising) the online prices.
Read more
Date of stay: March 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Hampton by Hilton Veracruz Boca Del Rio
Responded Mar 22, 2022
Hi miguelvW758NS, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the change in policies after you've made your reservations. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wheelchair ramps into and out of hotel are substandard and very steep. Designed by someone that never used a wheelchair. Same with showers. Grab bars only on far wall of the shower stall. None where needed on the side walls. Shower poorly designed for anyone's use much less a handicapped individual. No breakfast menu seemingly available. Buffet available for breakfast at fixed price. Difficult to see items available on buffet unless standing. Telephone in my room (111) was between the beds and not convenient to use from a wheelchair. Hotel did move it to the desk where it was much more accessible.
Read more
Date of stay: June 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Hampton by Hilton Veracruz Boca Del Rio
Responded Jul 20, 2021
Dear johnfp215, Thank you for choosing Hotel Indigo Veracruz Boca Del Rio and for sharing your experience with us. I would like to apologize that our wheelchair ramp was very steep and that the telephone in the room was not accessible. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times. I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future. Best Regards, Ben W. Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed here last weekend and we really loved it! They gave us a communicated room and we where very comfortable, the pool is nice, and the breakfast was delicious. Thank you Hotel Indigo.
Read more
Date of stay: June 2019Trip type: Traveled with family
Rooms
Service
Sleep Quality
Room Tip: The city view rooms are wonderful
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelIndigoVeracruz, Director de Recepción at Hampton by Hilton Veracruz Boca Del Rio
Responded Jun 18, 2019
Dear paupau2212, Thank you for taking the time to tell us about your experience at Hotel Indigo VERACRUZ BOCA DEL RIO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at 2299235800 or recepcion@idgveracruz.com. Sincerely, KAREN CASTELLON Front desk Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you. An excellent experience is the third time I stay at this hotel and I will continue staying here, with its great location close to malls and the beach boulevard. Its rooms give a touch of subtle elegance and the pool is delicious.
Read more
Date of stay: December 2016Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EDUARDO L, Gerente at Hampton by Hilton Veracruz Boca Del Rio
Responded Aug 27, 2017
Good day I really liked that your experience has caused you great sensations and that you could enjoy our facilities and services. We are waiting for you very porno in your house Hotel Indigo Veracruz Boca del Río. Cordially Eduardo López General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
room was 1st class ,check in was great as was the prompt service, pick a room near front if you want a view of the ocean. hotel across from the water but great location and lots of parking. very well managed and run
Read more
Date of stay: April 2017Trip type: Traveled as a couple
Value
Service
Sleep Quality
Room Tip: this is great value and comfort
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EDUARDO L, Gerente at Hampton by Hilton Veracruz Boca Del Rio
Responded Aug 15, 2017
Very good day It gives me great pleasure that you could enjoy our Service and Facilities and even more that you are very comfortable our location and sea view. We thank you for your comments and we look forward to welcoming you at this Hotel INDIGO Veracruz, Boca del Río. Regards...
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time to ever stay in this IHG property. A decent night stay for a hotel that offers no extras. The pool is nice. The gym is decent. The restaurant is only an ok. The staff is friendly, but not well trained. The property is clean. The rooms are a good size. I had a Jr. Suite and it was worth the upgrade.
Read more
Date of stay: February 2017Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EDUARDO L, Gerente at Hampton by Hilton Veracruz Boca Del Rio
Responded Aug 15, 2017
Very good day It gives me great pleasure that you could enjoy our services and facilities and even more that you enjoyed the cleanliness of our Hotel INDIGO Veracruz Boca del Rio. We appreciate your feedback that helps us continue Our Continuous Improvement Program. Regards... Eduardo López General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff nice and attentive. Hotel is well located major shopping malls 200 yards to the right of it and another across the street. Very clean and QUIET. they must have special windows to stop the outside noise. Large king size bed. Great bathroom with two types of shower heads. Minor complaints are rooms could use a little more lighting and the breakfast while it has many items could use a refresher of different foods.
Read more
Date of stay: January 2017Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip: Ask for a room that is not near the highway.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EDUARDO L, Gerente at Hampton by Hilton Veracruz Boca Del Rio
Responded Aug 15, 2017
Good day Good to know the taste of our location and you can rest pleasantly in our comfortable room beds and you can enjoy our facilities. Thank you for your comments and we hope to see you soon on this page Hotel INDIGO Veracruz Boca del Río. Eduardo López General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Out of the area hotels, Indigo is the most well rounded. Holiday Inn Express falls a little short, staff could be little bit more polite and breakfast could start on time...Indigo however does it very well. Very polite staff, nice swimming pool and gym, and more than decent (and timely) breakfast!
Read more
Date of stay: July 2016Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Karen C, Director de Recepción at Hampton by Hilton Veracruz Boca Del Rio
Responded Jun 7, 2018
Dear Mr. Carlos, Thank you for taking the time to tell us about your experience at Hotel Indigo VERACRUZ BOCA DEL RIO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at 2299235800 or recepcion@idgveracruz.com. Sincerely, KAREN CASTELLON Frontdesk Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Boca del Rio area.
PRICE RANGE
$77 - $109 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Indigo Veracruz Boca del Rio
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzBoca del Rio
NUMBER OF ROOMS
106
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingHAMPTON BY HILTON VERACRUZ BOCA DEL RIO $60 ($̶7̶7̶) - Updated 2023 Prices & Hotel Reviews - Mexico
Frequently Asked Questions about Hampton by Hilton Veracruz Boca Del Rio
Which popular attractions are close to Hampton by Hilton Veracruz Boca Del Rio?
Nearby attractions include Andamar Lifestyle Center (0.3 miles), Isla de Enmedio (0.2 miles), and Cinépolis IMAX Las Américas Veracruz (0.3 miles).
What are some of the property amenities at Hampton by Hilton Veracruz Boca Del Rio?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hampton by Hilton Veracruz Boca Del Rio?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hampton by Hilton Veracruz Boca Del Rio?
Yes, free parking is available to guests.
What are some restaurants close to Hampton by Hilton Veracruz Boca Del Rio?
Conveniently located restaurants include Vips, La Terraza, and La Parroquia de Veracruz.
Are there opportunities to exercise at Hampton by Hilton Veracruz Boca Del Rio?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hampton by Hilton Veracruz Boca Del Rio?
Yes, dry cleaning and laundry service are offered to guests.
Does Hampton by Hilton Veracruz Boca Del Rio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hampton by Hilton Veracruz Boca Del Rio?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hampton by Hilton Veracruz Boca Del Rio?
Many travelers enjoy visiting San Juan de Ulua (5.0 miles).
Is Hampton by Hilton Veracruz Boca Del Rio accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.