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Hilton Garden Inn Boca del Rio Veracruz

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Hilton Garden Inn Boca del Rio Veracruz
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256 Reviews from our TripAdvisor Community

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Showing 41: English reviews
Conroe, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Did not get the room I had reserved (high floor ocean view) but room was clean. Bathroom sink was slow draining and air conditioner was wall type (below window) and was very noisy. Also bed was hard as a rock. Otherwise, room was comfortable and staff was very friendly and helpful. Restaurant waitstaff were quick and food was good. Wifi... More 

Helpful?
Thank bglewis
queretaro
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 5, 2016

Spent one night, yet enjoyed it to the full. Nice beach view, great service and staff very kind. View is great, the rooms are very clean, wifi free .... a little slow but functional. The location is superb.

Helpful?
Thank ranaqueretana
hotelesoptima, Marketing Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear ranaqueretana Thank you for your time and feedback this help us a lot, hope you had a great time here in Veracruz Boca del Rio. All our staff thank you for all you comment. hope we can see you soon here in Hilton Garden Inn. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Nottinghamshire, United Kingdom
1 review
1 of 5 stars Reviewed May 29, 2016

An absolute disgrace!!! Really dangerous and unsafe hotel!! AVOID AT ALL COST!! There was a fire at the hotel on Saturday night, the alarms didnt go off and the management failed to raise the alarm about the incident for over 40min. They didnt offered to first aid to the guest and expected for them to go back to their rooms... More 

Helpful?
Thank melmuk-2016
F_Castillo_L, General Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations, even when our safety standars they were activate Your comments will help us as we continually work to improve our guest experience. We review our... More 

Geronimo, Texas
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 23, 2016

From the moment I arrived at the hotel, I was welcomed like a long lost relative. The customer care is outstanding. Everyone is more than willing to ask if you want or need anything else to make your dinner, breakfast or drink more enjoyable. My hat is off to the senior management of this hotel in training the staff how... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael S
F_Castillo_L, General Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Costumer: Thank you for taking a moment to share your experience. I am happy to hear you found the costumer care is outstanding to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Fidel Castillo L. General Manager More 

Vancouver, Canada
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 16, 2016

The Port of Veracruz is terrific. There is a lot to do, people are very nice and food is awesome. I stayed 3 nights.I was so pleased with the facility. The bedrooms were big and clean, comfortable big beds, ample washroom, nice toiletries. Bar staff were great and helpful. It was great that every night there was nice water and... More 

Helpful?
Thank cb-heir
hotelesoptima, Marketing Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear cb-heir Thank you for all your feedback we appreciate it, we are happy that all your stay was a great esperience, and hope we can see you soon here in Veracruz Boca del Rio. have a great day. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

San Diego, California
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 15, 2016

Spent 3 nights at the hotel while visiting family who live nearby. Excellent location and very attentive service. Great breakfast menu and a very friendly bartender at night. Pool was a little dirty but it was a long weekend in Mexico and it was quite busy when we arrived. Would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nalalita
F_Castillo_L, General Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Guest: Thank you for taking a moment to share your experience. I am happy to hear you found the attentive service to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Best Regards More 

Auburn, United States
Level Contributor
3 reviews
4 of 5 stars Reviewed May 12, 2016

Karla Carbajal, Martha, Arnulfo, Armulfo, Miguel and others are the best!!! They make the difference from staying at a hotel to feeling like a welcome family member! Recently, the hotel has made several upgrades and added more English speaking staff. The HGI is truly interested in improving to provide their guests the best possible experience!

Helpful?
Thank Jim C
hotelesoptima, Marketing Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Jim C Thank you for all your feedbacl and time we appreciate ir a lot, all our staff is happy that you had a great stay with us, and a positive experience. Hope we can see you soon in our hotel her ein Veracruz boca del Rio. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Martelle, United States
1 review
5 of 5 stars Reviewed May 9, 2016

The front desk ladies are the best there is. Great personalities a great smile and are so easy to deal with they make the stay enjoyable. They also know the surrounding city and area to give information about

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Hardy Evans F
hotelesoptima, Marketing Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Evans F Thank you for all your feedback and time, we hope you had a great time in your stay. All tripadvior community will appreciate. Hope we can see you soon in our hotel. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

London, United Kingdom
Level Contributor
122 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed April 21, 2016

took me a while whether to get my head around whether to stay in Veracruz or Boca del Rio ... in fact there run into each so anywhere along the 'strip' of hotels is good. Along the stretch of coastline Veracruz historic zone lies at one end and Boca del Rio the other end, i caught the bus (9pesos every... More 

Helpful?
Thank Bev082
hotelesoptima, Marketing Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Bev082 We are happy that you had a good experience in our hotel here in Veracruz Boca del rio, All our staff are happy too, hope you had a peaceful experience and ang a great returned. Thank tyou for your feedback and have a great day. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

1 review
4 of 5 stars Reviewed April 7, 2016

Facility is ok, location is perfect and beach is ok, pool area is nice. The staff is great, they take care of you all the time, manager comes very often to get feedback about service which is alway great value

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Moisés A
hotelesoptima, Marketing Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Moisés A Thank you for all your feedback we thank you and appreciate it a lot, hope you had a great rip back home. see you soon here in Veracruz Boca del Rio. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn hotel in the heart of Boca del Rio has 108 rooms; enjoy first-class facilities, guaranteed fun and excellent service. Be suviaje business or pleasure Hilton Garden Inn find the ideal place to rest the sea or close business space. • Wireless Internet • Suites and Junior Suites with the best sea view • Restaurant 7 am to 11 pm • Lobby bar 12 pm to 11 pm • Coffee and tea in the room • free public heated area • covered parking • direct access to the beach • pool with sea view • Dry Cleaning ... more   less 

Additional Information about Hilton Garden Inn Boca del Rio Veracruz

Address: Boulevard Manuel Avila Camacho s/n, Boca del Rio 94299, Mexico (Formerly NH Veracruz)
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Price Range: $77 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Boca del Rio Veracruz 3.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Nh Hotels Veracruz
Hilton Garden Inn Boca Del Rio Veracruz Mexico
Hotel Style:
#1 On the Beach Hotel in Boca del Rio
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