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Holiday Inn Veracruz Boca Del Rio

Traveler (109)
Room & Suite (73)
Pool & Beach (34)
Certificate of Excellence

About

#8 of 30 hotels in Boca del Rio
Location
Cleanliness
Service
Value
Certificate of Excellence
The Holiday Inn Veracruz-Boca Del Rio is located near the Americas Mall and just a block from the World Trade Center. It has wonderful outdoor pools, one indoor pool, beautiful gardens, fountains and meeting rooms. Enjoy the delicious dishes in the 'Las Ventanas Restaurant' services have ocean view.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Parking
Free internet
Wifi
Public wifi
Internet
Outdoor pool
Restaurant
Breakfast buffet
Business Center with Internet Access
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Ocean View
Languages Spoken
Spanish
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
236Reviews
1Q+A
8Room tips
Traveler rating
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  • 14
Time of year
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Popular mentions
In my opinion, based in my last visit to this hotel , I spent three nights and four day in this hotel with my family having mostly a good time grounded by a full amazing service from the workers and a convenient location. Likewise the room in which I slept was clean and comfortable. The food was really good, the buffet from the restaurant was diverse and delicious. Last but not least and despite that the swimming pool was not that big,it was a really fun experience. Finally I totally recommend this hotel if you are looking for a great place to pass with your family. You have everything here. Withoot any doubt I would stay here again.
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In our years of traveling I always have high expectations which do surpass those of IHG Rewards Club. When we entered, the receptionist already had my reservation on hand for me to review and for us to initial and sign and we had no problems in talking to the receptionist since there was no party when we were here. Their gym and swimming are good and clean. The bed was nice and soft. The hotel provided us with soft pillows since the hard ones are like a rock. The breakfast has a lot of assortment. The quality of it really surpasses the highest expectations of IHG Rewards.
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I have been here for 4 nights while on an assignment in Veracruz, the hotel is in a very nice position, it's on the beach and at the beginning of the walking seaside path, which is excellent if u are a runner. the hotel has a nice pool which seems clean, staff are quite helpful. the room was the weak point in my staying, quite old and decadent, bathroom definitely to be renewed and repaired.a/c was one-off no temperature setting. overall a decent stay at honest price, but yes Holiday inn has usually a higher standard.
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Response from IHGService, Guest Relations Manager at Holiday Inn Veracruz Boca Del Rio
Responded Jul 30, 2018
Hi ricky v, Thank you for your review and for choosing to stay with us. It is our pleasure to offer the comforts of home whenever you visit us. I am happy to learn you enjoyed the hotel pool and had a wonderful interaction with our accommodating staff. We always make sure all of our guest have an amazing stay at our hotel. However, I am sorry for the issues you had with the room, bathroom and air conditioning unit. Your satisfaction is our priority and your comments encourages us to offer the best accommodation possible. Please be assured that I have forwarded this to the upper management for review and discussions. Again, thank you for sharing your experience as this motivates us to work on areas that will help us pursue in making each stay a memorable one. I hope we'll see you back. Best, Zel N. Case Manager IHGService
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Maybe I was unlucky, but I did not had a great time in this hotel. First, when I arrived there was a party happening that was so loud I had to shout so the front desk staff could hear my name and the noise also disturbed me in the room for some time. The room was comfortable, but not very clean, certainly not to the standards you would expect on a Holiday Inn hotel. I had to work until late so I ordered room service, and it was also not good. Breakfast has lots of options, but also not the quality standard you would expect from this sort of hotel.
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Response from IHGService, Guest Relations Manager at Holiday Inn Veracruz Boca Del Rio
Responded Feb 7, 2018
Fernando G, Hello from Holiday Inn Veracruz Boca del Rio, thanks for choosing us for your lodging needs. I'm pleased to know that you found our room comfortable and the staff's services left a positive impression. On the downside, I'm sorry for the inconvenience caused by the noise coming from the ongoing event during your stay. It's also sad to learn that the room's cleanliness and the quality of food served did not meet your expectations. Your valuable feedback has been raised with the team for these areas to be improved and so that similar situations may be handled in the best possible way. Thanks for your candor in sharing your thoughts. I hope we get to make your next overnight more stellar than the last. Kindest regards, Jillian I Case Manager IHGService
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Well the hotel has a good location and some verz good restaurants and malls are just next door. The pool is nice and the service friendly. For all international travelers: don't expect too much spoken English from the team. The restaurant is good if you go for breakfast. Don't have lunch or dinner there ... vaste of time and money in my eyes. Better take a walk to one of the good locations next door. The rooms are like you have seen them all before but the bed are compfortables. There is a parking in front of the hotel. Would I go there again? May be but first I would go to Malecón ...
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Response from IHGService, Guest Relations Manager at Holiday Inn Veracruz Boca Del Rio
Responded Sep 16, 2017
Hi Guido_China, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the convenience of our location, the pool, and the service among the others. However, I was concerned to see that you were not impressed with our lunch and dinner offerings. We always aim to provide an exceptional stay for all of our guests that is why I regret to see that you did not have a completely great experience. Rest assured, your comments will be shared with our management team to properly address your concerns. Again, thank you for the review and for staying with us. I hope that we would have another chance to accommodate you again in the future. Regards, Mike F. Case Manager IHGService
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PRICE RANGE
$58 - $126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn veracruz-boca del rio hotel veracruz, veracruz holiday inn
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzBoca del Rio
NUMBER OF ROOMS
158
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