Ramada Plaza by Wyndham Veracruz Boca Del Rio
123 reviews
#12 of 32 Hotels in Boca del Rio
Save
Share
Av. Las Americas 241 Fracc. Las Américas, Boca del Rio 94299 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$43
eDreams
Travelocity
Snaptravel
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (118)118
Room & Suite (41)
Dining (7)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
Read more
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ramada Plaza by Wyndham Veracruz Boca Del Rio
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 32 hotels in Boca del Rio
Location
Cleanliness
Service
Value
Castelo Hotel is the perfect option for their business, holiday or Conference and Meetings in the port of Veracruz and Boca del Rio. 141 comfortable rooms and two special rooms that can be adapted to the needs of each client with excellent facilities. We have cafeteria, restaurant, gym, library, free Wi-Fi pool and palapa. Each room provides a welcoming, relaxed and stylish atmosphere. Enjoy our service and feel at home!
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Babysitting
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Banquet room
Meeting rooms
Spa
Hammam
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Soundproof rooms
Air conditioning
Desk
Room service
Safe
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Spanish
Location
Full view
59Somewhat walkable
Grade: 59 out of 100
46Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
Av. Las Americas 241 Fracc. Las Américas, Boca del Rio 94299 Mexico
Name/address in local language
Getting there
See all nearby hotels
123Reviews1Q+A4Room tips
Reviews
Traveler rating
- 45
- 43
- 20
- 5
- 10
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
This hotel has carpark. We parked the car, checked in and went for the walk along the broadway of Veracruz-Boca del Río. Everything is fine in this hotel. Just that extra edge is missing for us to give all five stars.
Read more
Date of stay: January 2021
Helpful
Response from Jorge Vázquez, Atención al huésped/Recepción at Ramada Plaza by Wyndham Veracruz Boca Del Rio
Responded 3 days ago
Dear 07A-Lee07 We are glad to know that you enjoyed your stay with us at Ramada Plaza Veracruz. We hope to see you soon. We will give our best to give that extra something.
Read more
I stayed at Ramada Veracruz for and I really enjoyed it. I have stayed several times in Veracruz over the last few years and Ramada is by far the best place I have stayed. The buffet restaurant if really good, above average The rooms are fine and very spacious, hotel service is great, staff is very friendly. The hotel is located in Boca del Rio, in a very secure area close to a shopping mall, restaurants and the Convention Center. If you have time to do sightseeing don´t forget to visit the Aquarium, is fantastic
Read more
Date of stay: September 2019Trip type: Traveled on business
Location
Service
Sleep Quality
Helpful
Response from GerenciaCastelo, Gerente at Ramada Plaza by Wyndham Veracruz Boca Del Rio
Responded Jan 9, 2020
Dear Milton O, First of all, thank you for sending us your feedback about your stay with us. We are happy to hear that you enjoyed our service, location and food and we hope to see you soon.
Read more
So I book this hotel on trip advisor and book 2 rooms without a problem. As you can see the confirmation is attached to the photos. I arrive after a 6 Hour drive from Mexico City at 9 o’clock at night and I’m extremely tired and find out that their hotel is oversold and there are no rooms. I tell them I have a reservation but they said they’re sorry they are full. Being as VeraCruz is a Beach town on the weekend you can imagine that all the hotel rooms are booked. I asked the receptionist abd then the night manager what do I do since I need two rooms and she states there are no rooms. However three people come in and check in after I am there and get rooms. When I ask her why they got rooms, she says because they already paid for them. I showed her my trip advisor confirmation with my credit card and she said that since they didn’t take a deposit it wasn’t paid for. I again get the blank stare of helplessness I ask her what her plan is since I don’t have a reservation anywhere in the city and she says she sorry that she can’t help me. She said she’ll try to make some calls for me which she called one or two hotels and said I’m sorry there are no rooms in the city. Im basically screwed. I asked to call her manager and she states that he’s not on duty nor is the general manager. She refuses to let me talk to anyone but her. So it looks like a nice hotel but the customer service is absolutely the worst. Do you self a favor and ignore this place if for nothing else because of their lack of professional behavior. Look at my reviews. I review A lot of places and have a lot of readers. I also don’t leave a lot of negative comments. I had to drive an hour and a half and 100 km on a dangerous poorly lit road exhausted to Xalapan to get a room. Because they reserved more rooms then they had available. I even show them the TriP Advisor page that states they had five rooms left but they still will not budge. They said it was incorrect If you are the manager this place think very carefully before you contact me. Have a solution not an excuse and not an apology. I do not give out bad reviews unless they are truly wanted and in this case I can’t think of a better place to get it. If you think you have a reservation think twice. They will only give you a room if you have paid for your room in advance although that is not printed anywhere.....maybe. Trip advisor, they state that you are not a reliable service why let them list with you? So I’ve got a headline for them. If you don’t think Trip Advisor is reliable or is wrong, don’t use them. Don’t post on them. You are dishonest, unprofessional, and heartless. I hope At least 100 people read this post and decide not to book with you because of your lack of professionalism. …
Read more
Date of stay: July 2018Trip type: Traveled on business
Helpful
They put us in “the last available room”, terrible noise isolation, we were next to a group of friends which did not stop making noise, we called the front desk at 11:30pm to let them know, they send security and did not manage to make them low the tv volume and screaming in the corridor, at 12:30am we called again and security went up again, we felt asleep,at 1:00am we were awoken by tv noise, called again front desk and told them we wanted another room and suddenly they were able to get us one far from the noisy group... found unacceptable been unable to sleep because of the noise and management unable to control noise level at their facilities, they could have put us in a room far from the group in the first place or provide us with that solution from the first call they received from us. Just avoid staying here if you’re on business and need to have a restful night sleep. …
Read more
Date of stay: December 2017Trip type: Traveled with family
Helpful
Had I known I would have been met by unfriendly, rude front desk staff due to my 3am arrival I would have just slept at the airport. During a high demand season I didn't want to risk getting turned away from the best hotels on the strip so I reserved at Castelo. Arriving with a family member who was waiting in the car, I had the security walk me back inside like a criminal due to the fact he was not on the reservation. After charging me about the price of the room for 1 extra person and watching me get out of the car, you would think he would have left me alone buy no. He began to rush me to my room as we walked up the stairs..what a joke. Any other hotel you will not have this problem. The rooms are outdated, dirty and this place is supposed to be new? Never coming here again.
Read more
Date of stay: December 2016Trip type: Traveled on business
Helpful
PRICE RANGE
$38 - $80 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Castelo Hotel
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzBoca del Rio
NUMBER OF ROOMS
141
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about Ramada Plaza by Wyndham Veracruz Boca Del Rio
Which popular attractions are close to Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Nearby attractions include Andamar Lifestyle Center (0.3 miles), Isla Enmedio (0.4 miles), and Cinépolis IMAX Las Américas Veracruz (0.2 miles).
What are some of the property amenities at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Conveniently located restaurants include Vips, Villa Rica Mocambo, and La Terraza.
Are there opportunities to exercise at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Yes, dry cleaning and laundry service are offered to guests.
Does Ramada Plaza by Wyndham Veracruz Boca Del Rio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Many travelers enjoy visiting San Juan de Ulua (5.0 miles) and Casa de Hernan Cortes (6.0 miles).