Ramada Plaza by Wyndham Veracruz Boca Del Rio
130 reviews
#11 of 33 Hotels in Boca del Rio
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Av. Las Americas 241 Fracc. Las Américas, Boca del Rio 94299 Mexico
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ramada Plaza by Wyndham Veracruz Boca Del Rio
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 33 hotels in Boca del Rio
Castelo Hotel is the perfect option for their business, holiday or Conference and Meetings in the port of Veracruz and Boca del Rio. 141 comfortable rooms and two special rooms that can be adapted to the needs of each client with excellent facilities. We have cafeteria, restaurant, gym, library, free Wi-Fi pool and palapa. Each room provides a welcoming, relaxed and stylish atmosphere. Enjoy our service and feel at home!
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Location
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59Somewhat walkable
Grade: 59 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Av. Las Americas 241 Fracc. Las Américas, Boca del Rio 94299 Mexico
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130Reviews1Q+A4Room tips
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This hotel has carpark. We parked the car, checked in and went for the walk along the broadway of Veracruz-Boca del Río. Everything is fine in this hotel. Just that extra edge is missing for us to give all five stars.
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Date of stay: January 2021
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Response from Jorge Vázquez, Atención al huésped/Recepción at Ramada Plaza by Wyndham Veracruz Boca Del Rio
Responded Mar 6, 2021
Dear 07A-Lee07 We are glad to know that you enjoyed your stay with us at Ramada Plaza Veracruz. We hope to see you soon. We will give our best to give that extra something.
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I stayed at Ramada Veracruz for and I really enjoyed it. I have stayed several times in Veracruz over the last few years and Ramada is by far the best place I have stayed. The buffet restaurant if really good, above average The rooms are fine and very spacious, hotel service is great, staff is very friendly. The hotel is located in Boca del Rio, in a very secure area close to a shopping mall, restaurants and the Convention Center. If you have time to do sightseeing don´t forget to visit the Aquarium, is fantastic
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Date of stay: September 2019Trip type: Traveled on business
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Response from GerenciaCastelo, Gerente at Ramada Plaza by Wyndham Veracruz Boca Del Rio
Responded Jan 9, 2020
Dear Milton O, First of all, thank you for sending us your feedback about your stay with us. We are happy to hear that you enjoyed our service, location and food and we hope to see you soon.
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So I book this hotel on trip advisor and book 2 rooms without a problem. As you can see the confirmation is attached to the photos. I arrive after a 6 Hour drive from Mexico City at 9 o’clock at night and I’m extremely tired and find out that their hotel is oversold and there are no rooms. I tell them I have a reservation but they said they’re sorry they are full. Being as VeraCruz is a Beach town on the weekend you can imagine that all the hotel rooms are booked. I asked the receptionist abd then the night manager what do I do since I need two rooms and she states there are no rooms. However three people come in and check in after I am there and get rooms. When I ask her why they got rooms, she says because they already paid for them. I showed her my trip advisor confirmation with my credit card and she said that since they didn’t take a deposit it wasn’t paid for. I again get the blank stare of helplessness I ask her what her plan is since I don’t have a reservation anywhere in the city and she says she sorry that she can’t help me. She said she’ll try to make some calls for me which she called one or two hotels and said I’m sorry there are no rooms in the city. Im basically screwed. I asked to call her manager and she states that he’s not on duty nor is the general manager. She refuses to let me talk to anyone but her. So it looks like a nice hotel but the customer service is absolutely the worst. Do you self a favor and ignore this place if for nothing else because of their lack of professional behavior. Look at my reviews. I review A lot of places and have a lot of readers. I also don’t leave a lot of negative comments. I had to drive an hour and a half and 100 km on a dangerous poorly lit road exhausted to Xalapan to get a room. Because they reserved more rooms then they had available. I even show them the TriP Advisor page that states they had five rooms left but they still will not budge. They said it was incorrect If you are the manager this place think very carefully before you contact me. Have a solution not an excuse and not an apology. I do not give out bad reviews unless they are truly wanted and in this case I can’t think of a better place to get it. If you think you have a reservation think twice. They will only give you a room if you have paid for your room in advance although that is not printed anywhere.....maybe. Trip advisor, they state that you are not a reliable service why let them list with you? So I’ve got a headline for them. If you don’t think Trip Advisor is reliable or is wrong, don’t use them. Don’t post on them. You are dishonest, unprofessional, and heartless. I hope At least 100 people read this post and decide not to book with you because of your lack of professionalism. …
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Date of stay: July 2018Trip type: Traveled on business
Helpful
They put us in “the last available room”, terrible noise isolation, we were next to a group of friends which did not stop making noise, we called the front desk at 11:30pm to let them know, they send security and did not manage to make them low the tv volume and screaming in the corridor, at 12:30am we called again and security went up again, we felt asleep,at 1:00am we were awoken by tv noise, called again front desk and told them we wanted another room and suddenly they were able to get us one far from the noisy group... found unacceptable been unable to sleep because of the noise and management unable to control noise level at their facilities, they could have put us in a room far from the group in the first place or provide us with that solution from the first call they received from us. Just avoid staying here if you’re on business and need to have a restful night sleep. …
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Date of stay: December 2017Trip type: Traveled with family
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Had I known I would have been met by unfriendly, rude front desk staff due to my 3am arrival I would have just slept at the airport. During a high demand season I didn't want to risk getting turned away from the best hotels on the strip so I reserved at Castelo. Arriving with a family member who was waiting in the car, I had the security walk me back inside like a criminal due to the fact he was not on the reservation. After charging me about the price of the room for 1 extra person and watching me get out of the car, you would think he would have left me alone buy no. He began to rush me to my room as we walked up the stairs..what a joke. Any other hotel you will not have this problem. The rooms are outdated, dirty and this place is supposed to be new? Never coming here again.
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Date of stay: December 2016Trip type: Traveled on business
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FORMERLY KNOWN AS
Castelo Hotel
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzBoca del Rio
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Claim Your Listing Frequently Asked Questions about Ramada Plaza by Wyndham Veracruz Boca Del Rio
Which popular attractions are close to Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Nearby attractions include Andamar Lifestyle Center (0.3 miles), Isla Enmedio (0.4 miles), and Cinépolis IMAX Las Américas Veracruz (0.2 miles).
What are some of the property amenities at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Conveniently located restaurants include Vips, Villa Rica Mocambo, and La Terraza.
Are there opportunities to exercise at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Yes, dry cleaning and laundry service are offered to guests.
Does Ramada Plaza by Wyndham Veracruz Boca Del Rio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ramada Plaza by Wyndham Veracruz Boca Del Rio?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ramada Plaza by Wyndham Veracruz Boca Del Rio?
Many travelers enjoy visiting San Juan de Ulua (5.0 miles) and Casa de Hernan Cortes (6.0 miles).