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Castelo Hotel

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Castelo Hotel
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60 Reviews from our TripAdvisor Community

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Showing 7: English reviews
Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 20, 2015

I enjoyed my stay in this hotel, the rooms were tidy and the staff helpful. While I went out to see some work related stuff my wife was able to go to the mall that is crossing the street. The only thing I would have liked is that it had a beach. I recommend the Brunch on sunday.

Helpful?
Thank John L
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear John L, Thank you for your comments and feedback on your last stay with us. We are glad to know that you and your wife enjoyed our facilities as well as our brunch and we hope to see you soon again with us in Castelo Hotel. More 

Boca del Rio, Mexico
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 22, 2015 via mobile

I am a regular traveller to Boca del Rio, usually booking at IHG Hotels, however due to the high season I was forced to experiment. The hotel in general has a nice appearance, the rooms are clean and cozy. My bad experience started with the unexperienced or untrained personnel. I checked in at 8:00pm, after a 8hr driving trip, just... More 

Helpful?
Thank mexcbeto

Travelers are raving about these Boca del Rio hotels

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 10, 2014

I enjoyed the hotel and the restaurant. It is located in a very good place to go walking around. The beach is close by and there are many places to go shopping. I would recommend this hotel to anyone.

Helpful?
1 Thank Far_Beyond_Me
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear Mr Far Beyon, Thank you for taking the time to let us know about you stay with us, comments like these motivate us to continue in our efforts to provide the best service. We are glad that you enjoy our service and facilities and we hope to see you back soon here at your home out of home. More 

Washington DC, District of Columbia
Level Contributor
127 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed May 24, 2014

This is a newer hotel in the area between Veracruz and Boca Del Rio. Clean and very centrally located to those two destinations. The mall is right across the street. The rooms are very well lit with a small balcony. The elevators are a bit slow, but you will want a room on the upper floors if you are on... More 

Helpful?
1 Thank John R
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear John R, Thank you for letting us know about your stay with us. We are glad that you enjoyed your visit and that you liked our rooms. We will use your feedback to continue to improve our services. We hope to see you soon in your next stay in Veracruz. More 

Atlanta, Georgia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 19, 2013

This is a very nice hotel, central to the heart of little Boca del Rio, reliable staff, good food, clean rooms, not far from the beach, across from a major shopping mall, etc., but as a business traveler I highly value a fast, reliable WiFi connection in my room. I had a terrible time with WiFi during this visit -... More 

Helpful?
1 Thank TilEulenspiegel
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear Mr. TilEulenspiegel. Thank you for staying with us in your visit to Veracruz and for taking the time to let us know about your experience with us. We are glad to hear that you enjoyed our restaurants as well as our service. We want to take this opportunity to let you know that we have a specialized team for... More 

Mexico City, Mexico
Level Contributor
129 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed June 15, 2012

The rooms are clean, the bed is average, the shower lacks preassure and the restaurant is just ok, but in general staff is not well trained. A simple change to have all meals included just never happenned and it meant to bring a member of the senior staff 3 times in a 1 night stay. The excercise room is terrible,... More 

Helpful?
3 Thank MPM_WORLDWIDE
Toluca, Mexico
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed March 22, 2011

Good Hotel price if you booked via travel agency, the walk in price is too high for what this hotel offers. The hotel has a very poor quality in customer service, we were 4 people in the room and we received only 2 towels, when we asked for more towels the lady who delivered them complained about it in a... More 

Helpful?
2 Thank Gabriel_Gecko
Questions? Get answers from hotel staff and past guests. Ask a question

27 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A new concept of hotel, it was inaugurated the last August 8th, across the street of Plaza Las Americas mall and World Trade Center, with 141 comfortable rooms with free Wi Fi, it´s ideal for business travel o leisure. ... more   less 

Additional Information about Castelo Hotel

Address: Av. Las Americas 241 | Fracc. Las Américas, Boca del Rio 94299, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Price Range: $59 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castelo Hotel 3.5*
Number of rooms: 141
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Also Known As:
Castelo Hotel Veracruz/Boca Del Rio, Mexico
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