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Hotel Real de Minas Poliforum

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Hotel Real de Minas Poliforum
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244 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Mexico City, Mexico
Reviewed yesterday NEW

It is an ok hotel, the room was clean, all the areas around the hotel are well taken care of. The room is a bit small but works well for a short stay. Water was hot, we always had towels, the cleaning ladies do a good job. The good: - Clean - Good service from all the personnel - Good...

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Helpful?
Thank Mateo R
Mexico, Mexico
Reviewed 1 week ago NEW

This is an average hotel. The building is nice but the rooms are old and the bathrooms are uncomfortable. There is no shampoo and conditioner available in the room and the soaps are not the best. There is free Wi-Fi available in the lobby but you have to pay if you want Wi-Fi in the room. I had to ask...

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Helpful?
Thank Luz Maria D
Management response:

Thank you for your assessments and comenta, it was a privilege to serve yo, we are working on remodeling, thanks

León
Reviewed July 1, 2016

Real de Minas Pliforum Hotel has an excellent location in the city of Leon. It distinguished by good service and installations perfect for family and business trip. This hotel has valet parcking and pool.

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Helpful?
Thank danielant0ni0e
Management response:

Dear Guest Thanks for your comments

Reviewed April 24, 2016

Everything in this hotel is simply luxurious. Upon arrival, I was greeted by a team of friendly receptionists and porters in the motor lobby. Although the receptionist struggled with English and I with Spanish, she did everything she could to provide me with all the information I needed. The lobbies, reception, pool, restaurants and other common areas are superb !...

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Helpful?
Thank Judith B
Management response:

Dear guest, Thank you for your assessments and commnets. It was a privilege to serve you. We hope to see you soon in our country, city and of course in our hotel.

Manchester, Connecticut, United States
Reviewed April 10, 2016

Arrived at the hotel that was booked via a trade show management company. Initially, the hotel looked nice but when I got to my room it had a musty smell. On top of that the air conditioner was not working. The final straw came when I tried to sign on to the internet. I kept getting errors saying the access...

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Helpful?
Thank Steve B
Management response:

Dear Steve, Thank you for your comments, we chaged the wifi, now we have an excellent service quality. Hope to see you soon, will be a privilege to host you.

Los Angeles, California
Reviewed August 21, 2015 via mobile

At this location there was a bit of constriction that was taking place during the stay .. Nice clean pool. Big rooms ... My room was not as deluxe as my associates which was next to the pool but still fine I was situated in the rear of the hotel ... Id stay again

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Helpful?
Thank John S
Los Angeles, California
Reviewed July 18, 2015

Excellent customer service and food on the retaurant. Rooms?.we asked to cahnge rooms and the hotel offer for a chage a nice room on the other side recently renovated Then ask to see the rooms..I guess the hotel is in the process to renovate the whole site.

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Helpful?
Thank MonicaNepomnaschy
Monterrey, Mexico
Reviewed June 29, 2015

Stayed there for 4 nights with the family. I selected an standard double room. Beds were quite uncomfortable and furniture (a little table) and a closet look rather old. AC in my room was very noisy, probably due the fact that it's old too. Nevertheless the room was clean and well kept; pool area and gardens are very nice and...

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Thank Riktl
Reviewed April 20, 2015 via mobile

I came with my family for the weekend, and the experience in the hotel was excellent. The service from the entire staff was superb, specially the people at the restaurant. Which gets me to the next strong point of the hotel, which is breakfast...simply excellent!!!! I can't give it full marks because of two issues: 1.-Rooms are noisy. The one...

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Helpful?
Thank Luis G
Grupo_Real_de_Minas, Revenue Manager at Hotel Real de Minas Poliforum, responded to this review

We appreciate your interest and preference in our Hotel. Knowing your experience shared us, fills us with motivation to continue to improve and the path of service excellence, creating experiences of comfort and relaxation. Tradition and experience are a fortress in Hotel Real de Minas Poliforum, making each stay shine and enrich our guests with a different concept of hospitality....

Reviewed February 28, 2015 via mobile

Even though it is a good location, it is better to look for a different option. Pay a tad more, believe me, you will not regret it. Extremely noisy rooms, employees are careless about customer service and satisfaction. We decided to pay an upgrade due to the condition of our first room, what a surprise, garden door did not lock,...

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Helpful?
Thank Jtorvil
Grupo_Real_de_Minas, Revenue Manager at Hotel Real de Minas Poliforum, responded to this review

We appreciate your comment. We take seriously every feedback from our customers on the points that you tell us that we can improve. Fortunately, here prevails service and excellence in our facilities and is reflected by the experiences that our customers share with us like you. Both, the location, as the selected product, and high quality, the peace and quiet...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to Hotel Real de Minas Poliforum Located in front of the Poliforum Convention Center, steps away from the Explora Park, the Stadium Leon and the Zona Piel, Real de Minas Poliforum is a 5-Star hotel designed for the business guest, family and leisure traveler seeking for an upscale lodging option in Leon, Guanajuato, Mexico. A classic contemporary-style building with avant garde elements, the hotel features 174 renovated rooms fully equipped to receive and indulge modern business executives. Real de Minas is a pioneer in the Leon's hospitality industry, boasting over 30 years of experience offering the highest quality services and facilities, including restaurant, swimming pool, spa, money exchange, car rental and event facilities with capacity to receive up to 1200 people. At Real de Minas Poliforum we emphasize the importance of making you feel at home, putting at your disposal not only warm spaces but also the 100% personalized attention of a professional concierge that will guide you through your entire stay in our Leon, Guanajuato hotel. Book online Real de Minas Poliforum Leon to get the lowest rate available and find the special rates and packages that you're looking for. ... more   less 

Additional Information about Hotel Real de Minas Poliforum

Address: Boulevard Adolfo Lopez Mateos Ote. 2211 | Col. Bugambilias, Leon 37270, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > Leon
Price Range: $45 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Real de Minas Poliforum 3*
Number of rooms: 173
Reservation Options:
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Also Known As:
Hotel Real De Minas Poliforum Leon, Mexico - Guanajuato
Hotel Style:
#3 Spa Hotel in Leon
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Real de Minas Poliforum staff and other travelers.
2 questions
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Questions? Get answers from Hotel Real de Minas Poliforum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room on the farther end of the the hotel or you will get a lot of noise.”
 of 5 bubbles MateoR889, yesterday | Read review
“Ask for a veiw to the pool”
 of 5 bubbles 5luzmariad, 1 week ago | Read review
“Ask for a side pool room”
 of 5 bubbles danielant0ni0e, Jul 1, 2016 | Read review
“Attention, slow internet !”
 of 5 bubbles 466judithb, Apr 24, 2016 | Read review
“just don't go to this hotel if you are a business traveler.”
 of 5 bubbles SteveB716, Apr 10, 2016 | Read review
5 of 5
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