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Gamma de Fiesta Americana Xalapa Nubara

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Gamma Xalapa Nubara is the only 5 star luxury hotel in the City ideal for business and pleasure. We are a modern style hotel offering full services in the city. Privilege location at the entrance from Mexico City highway, two blocks from Secretaria de Finanzas, only 10 minutes from Down Town, 15 minutes from Plaza Animas and The newest Plaza Americas 20 minutes from Coatepec, 40 from Jalcomulco where you can enjoy Raffting, Rapel in Pescados river Level II and III. Walking distance from Anthropology Museum and Centro de Especialidades Medicas
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Business Center with Internet Access
Fitness Center with Gym / Workout Room
Wheelchair access
Bar/Lounge
Public Wifi
Free High Speed Internet (WiFi)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Children Activities (Kid / Family Friendly)
Airport Transportation
Self-Serve Laundry
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Room features
Suites
Air Conditioning
Accessible rooms
Microwave
Non-Smoking Rooms
Family Rooms
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Package Deal
Hotel deals
Location
Full view
Getting there
Las Bajadas Airport56 mi
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Nearby attractions
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Reviews & more
178Reviews
52Photos
4Q+A
5Room tips
Traveler rating
  • 83
  • 53
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  • 13
  • 6
Time of year
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Language
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  • English
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Bathrooms are extremely slippery and the hotel management do not provide anything to counteract this problem. I had to change clothing after the check out time and they did not offer me any facility to do that. They also show little flexibility for changing some data in the bill
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Response from Javier D, Revenue Manager at Gamma de Fiesta Americana Xalapa Nubara
Responded Sep 26, 2017
Estimado Sr. Flores Antes que todo le ofrezco una sincera disculpa por los inconvenientes que tuvo durante su estancia con nosotros, le comento que en cada una de nuestras habitaciones contamos con tapetes antiderrapantes tanto de hule como de tela, precisamente para salvaguardar la integridad física de nuestros huéspedes y evitar cualquier tipo de accidente, aún así le daré seguimiento de manera personal para ver si realmente estaban dichos tapetes en la habitación en la que usted estuvo hospedado; por otra parte también le comento que por disposición del SAT no nos es posible refacturar después de 72 hrs. de haber emitido una factura, pero de igual manera daremos la instrucción precisa para que sean revisados de una manera minuciosa y confirmados por nuestros huéspedes los datos de facturación a su salida para evitar este tipo de situaciones en un futuro. Tomaremos en cuenta y le daremos seguimiento a todo lo que nos menciona para poder seguir mejorando y poder darle el servicio con la más alta calidad que usted y todos nuestros huéspedes se merecen. Javier Delgado Revenue Manager
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The hotel is quite nice. The food selection is just and the staff is incredibly helpful and friendly. The walls are a bit thin and you can hear the neighbor´s tv and the heating had a bit of a problem.
Rooms are very clean and the beds quite comfortable. The staff is so helpful
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Response from Eliezer G, G at Gamma de Fiesta Americana Xalapa Nubara
Responded Mar 25, 2017
First of all, I want to thank you for the time you took to send us your comments and thank you for the preference you have for us. Believe me, your opinion is very important for making decisions, implementing changes and continuing to provide the care and service you deserve. And that today characterizes us as the best option for your business trips and / or pleasure in your home Hotel Gamma Fiesta Americana Xalapa. Javier Delgado Revenue Manager
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Good area and restaurant, nice surroundings, easy access from and to Mexico City road. Rooms not that nice as Holiday Inn Express Xalapa, but still ok.
Very convenient if you move around this area, but not if you have to go around downtown Xalapa.
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Response from Eliezer G, R at Gamma de Fiesta Americana Xalapa Nubara
Responded Mar 25, 2017
First of all, I want to thank you for the time you took to send us your comments and thank you for the preference you have for us. Believe me, your opinion is very important for making decisions, implementing changes and continuing to provide the care and service you deserve. And that today characterizes us as the best option for your business trips and / or pleasure in your home Hotel Gamma Fiesta Americana Xalapa. Javier Delgado Revenue Manager
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The Fista Americana Gamma is a nice hotel in the wrong side of town , its being remodeled lately as it became a Fista Americana , its has nice areas like pool and garden , restaurant y lobby bar that only opens in the evenings for a while
the hotel lacks of ambian
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Response from Eliezer G, Gerente at Gamma de Fiesta Americana Xalapa Nubara
Responded Aug 10, 2017
Estimado huésped Agradecemos mucho sus comentarios y en nombre de nuestro personal le hago llegar nuestro agradecimiento por su preferencia y por permitirnos atenderle en su estadía, como siempre todas las opiniones nos alientan para seguir mejorando día a día y poder seguir brindando el servicio y atención que todos nuestros huéspedes se merecen, un servicio con las más alta calidad y la atención que hace a cada uno de nuestros huéspedes sentirse como en casa. Esperamos tenerlo muy pronto de regreso y poderle atender con ese sello que nos caracteriza como la mejor opción para sus viajes de negocio y/o placer Hotel Gamma de Fiesta Americana Xalapa. Javier Delgado Revenue Manager
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The only 5 stars Xalapa hotel was disappointing.
We asked for a quiet room. Received the pleasant room 420 but soon a band rehearsed on the terrace below. Change to the opposite room 421 with a less pleasant view and in both rooms the heating didn't work.
Same in the restaurant w
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Response from IHGCare, Guest Relations Manager at Gamma de Fiesta Americana Xalapa Nubara
Responded Jan 27, 2015
Dear zapomex, Thank you for taking the time to write a review about our hotel. It is regrettable that some aspects of our hotel fell below your expectations. Allow me to apologize for any inconvenience you may have experienced with our restaurant services. I have forwarded your comments to our hotel management. I am confident that they will continue to do their best in order to make your future stays more desirable. Sincerely, Faith R Case Manager IHGCare
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Just curious how much English is spoken by staff? I can "get by" in Spanish but for complicated stuff I'd rather English :D
Alguien me puede informar de la alberca de que tamaño es y si es recomendable para niños Gracias
Cuenta con alberca totalmente climatizada con una profundidad máxima de 1.60 mts. y área de baja profundidad para niños (chapoteadero).
1 vote
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Que respuesta más tonta y subjetiva de José Luis C es increíble que un disque "profesional" no se haga responsable de una pérdida de un saco por no haberla entregado su dueño a la "administración". Sinceramente dan pena estas respuestas de parte del "Hotel" y todavía el "Gerente" del Hotel quiere negociar a través de un tercero esta situación en lugar de que el personal y directamente salga a poner su cara para solucionar este pequeño detalle. Todas las respuestas por escrito las debe hacer el Gerente General del Hotel y no terceras personas que no tienen la jerarquía de un "señor"
Sinceramente este estilo de respuesta ya choca.Deberían ser más creativos. Son las mismas respuestas que dan otros Hoteles. Bueno empezando por su Gerente o Director General que ni idea tiene de lo que es un Hotel aparte no habla ingles el Sr. Eliezar. Yo no sé porque IHG permite tener un Gerente General desempeñe este puesto tan importante.
Tienes toda la razón, el Gerente General o "Director" de este Hotel Crowne Plaza no habla inglés pero eso no importa, el señor cuando lo solicitas se esfuma y otras personas les solucionan los problemas que el debería resolver, la mayoría de los empleados trabajan por necesidad y realmente no quieren a esta persona tan déspota con ellos y con los huéspedes también, dicen que incluso tiene muchas faltas de ortografía... ¿será?
0 votes
"higher floors have nicer montain views"
"mountain side have better views"
"5th floor has free but slow wifi"
"One of the best on-site gyms ever! Lots of cardio and other work-out equipment, a steam room, a sauna, bathrooms and showers. Kudos!"
"Crowne floor. 5th floor, facing the pool. receives less noise."
PRICE RANGE
$57 - $72 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crowne Plaza Xalapa
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzXalapa
NUMBER OF ROOMS
121
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