Estaban (Steven & Holly); Traveled down from Yuma, Arizona the week before Christmas and had a fantastic time. Special shout out to Julio Posada, manager of Restaurant. Wonderful staff, very attentive and catered to all of our needs. Food was great, try the Octopus. Although food is a little more expensive, the quality is exceptional.
This hotel is a disaster. Everything is broken, with the exception of the elevator. No hot water, pool is only heated on the weekends, pool filter doesn’t work. Tried to check out and was told only the manager could handle that. Six days before a manager “allowed” me to switch hotels. More like Penasco Penitentiary.
I enjoyed the restaurant mostly inside the hotel besides other amenities , lunch/dinner has a great choose of food, cleanliness, hospitality and warmth. Enjoyed special care by Julio Ceaser. Thank you
Great bar service from Julio Posada, Lizabeth Martinez and Efrain Eswuivel. Very attentive on all needs at the bar and dinner. Julio should be the boss he was very Interested in making sure we were taken care of Would not hesitate to come again. LOVED THEM XOXO
Maria Garcia was very kind and keep our room very cleaned and stocked.A pleasure to have such a nice you young ladie on your staff. Great job.. keepbup the great customer service..Wonderful hotel and service very ckean loce it...Loretta Baca
Great location, love the pool area and the easy access to the beach. Rooms are clean and the are feels safe. Close to everything. The only thing the lounge bar lacked was Rye whiskey. So many good restaurants in the area I never actually ate at the hotel. I did get hot beverages in the lobby coffee bar open most of the time. I don’t care for the plastic armbands they require or card exchange for pool/beach towels but that’s a small inconvenience. Always book online as it’s up to $150 cheaper.
Stayed for three days and felt like we were treated like criminals the whole time. Couldn't walk around the resort without being stopped for a bracelet check. A friend was staying in another hotel and they were not even allowed to our room without paying an additional $50 for him to get past the lobby. Hot tub wasn't heated unless we requested it to be heated and it was still lukewarm. Hot water in room never got above luke warm. Restaurant requires that to use the free breakfast (we had two free breakfast a day) we had to both dine together . Lots of red tape for a nearly empty resort.
Thanks to our bell boys Memo Valenzuela and or en excelente servicio. Mary Garcia our maid was very helpful and friendly The hotel is very nice place and location is excellent. Restaurant service was ok
Penasco del Sol is our favorite place to stay. It's extremely clean, the staff so friendly and helpful, and they remember and acknowledge you from each visit. We will be visiting again and again. Maria Garcia surprised us with a cheery smile, fresh towels, coffee and bottled water...just one example of the outstanding service you will receive with your stay.
Easily the best hotel option on the beach. The staff is incredibly courteous and helpful, and the restaurant staff especially went out of their way to make sure our stay was as memorable as possible. Special thanks to Julio Posada and his team Laura, Valeria, Jonathan, Vanessa, and Andrea. The Fire Pit is easily one of the best restaurants in town, with menu selections you'd only expect at the nicest restaurants back in the US. But everyone from check-in (thank you Alberto) to concierge (thank you Gabriel) was a phenomenal addition to our trip. We're definitely planning to come back for our next trip!
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