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The Grand Mayan

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The Grand Mayan
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688 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I have been going to the Mayan Palace for the past 10 straight years and it's been going downhill every single year. On July 24 we arrived to find the AC not working, the heating plates in the kitchen not functioning, the furniture in pretty bad shape and the sliding doors closing with a half an inch gap between them.... More 

Helpful?
1 Thank nouria667
Socialmediamanager1, Manager at The Grand Mayan, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at Mayan Palace. Please accept our sincere apology for the inconveniences experienced. Rest assured that your comments will be taken into consideration and will be shared with all areas concerned in order to provide you everything that you need to make the most of your vacation. We are grateful... More 

Scottsdale, Arizona
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were back for the second and LAST TIME. Check in was smooth and my husband was brought straight to the room, I went to purchase our dinning coupons. I asked for the cart to the suite and was dropped off at the wrong building and had to walk threw the construction zone to get to my room. The suite... More 

Helpful?
1 Thank pattys958
Socialmediamanager1, Manager at The Grand Mayan, responded to this review

Thank you for taking the time to provide us your feedback about your recent stay with us. We regret that your stay at Mayan Palace was not as you were expecting. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. All our staff has a strict regimen of training and supervision in order to... More 

Downey, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Way overpriced for what you get at the bar, store (alot of the touristy items were exactly the same on the malecon for much cheaper. But the location is soooo isolated you a paying for the convenience. The staff was super friendly and patient. The spa was OUTSTANDING!! Clean, relaxing, pampering, steam room, sauna, shower, separate dressing rooms, thick towels,... More 

Helpful?
1 Thank Chica-cali
Socialmediamanager1, Manager at The Grand Mayan, responded to this review

Dear Guest: Thank you so much for choosing Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed the spa. Your comments are always welcomed. We always like to... More 

El Paso, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 12, 2016

I have been thinking about our last family vacation period which was at The Grand Mayan in Puerto Peñasco, Sonora and all I can say is that it left me with mixed feelings / emotions. There are a lot of good and nice things but, I can not explain, I came back with a little bit of a bittersweet aftertaste.... More 

Helpful?
5 Thank sabade4
Socialmediamanager1, Manager at The Grand Mayan, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your recent stay with us. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need is very... More 

Ontario, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 1, 2016 via mobile

This resort is very clean. Food is good you have 3 places to choose from that are on the grounds. The staff super friendly and helpful. If you have any questions they are more than willing to helpyou.

Helpful?
1 Thank Maricela M
Socialmediamanager1, Manager at The Grand Mayan, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience... More 

El Paso, Texas
Level Contributor
165 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed July 20, 2016

We were here two years ago while they were building the new tower and the lazy river. but now they are open. The new tower is located next to their sales building at the far end of the property so we took the cart rather than walk. I don;t know why but the internet was sporadic, plus it cut off... More 

Helpful?
1 Thank SandBetweenMyToes007
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 18, 2016

On July 15(day after my birthday)my wife and I decided to go an visit the Mayan Palace. Upon arriving, we went to the front desk, to have visitor bracelets issued, I was wearing jeans, t shirt and, baseball cap. My wife had on a blouse and jeans, as well. By the way I'm Mexican, my wife, Guatemalan. to start off,... More 

Helpful?
3 Thank Ventura T
Socialmediamanager1, Manager at The Grand Mayan, responded to this review

Dear Guest : We are very grateful for your taking the time to write a comment about your experience visiting our resort. Please accept our sincere apology for behavior exhibited by the front desk staff mentioned in your comment. Rest assured these are not the best business practices that we spend considerable time, energy and resources training on, and they... More 

Chandler, Arizona
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 14, 2016 via mobile

We had a bit of a rough beginning and the valet couldn't find our keys when we were checked out, but overall, we had a fantastic time. This resort is not inexpensive and it is 20 miles from the town of Puerto Penasco, so bring groceries if you plan to eat in your condo. Our room, which we settled into... More 

Helpful?
4 Thank KellyM0602
Santa Barbara, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 13, 2016

This hotel is beautiful! My overall experience here was great. The food is amazing at every restaurant. Defiantly recommend buying the food vouchers. Family friendly, do not expect party scene. They have daily activities like karaoke or movie night. However, some of the staff here made the trip upsetting. When we tried ordering drinks from the bar in the pool... More 

Helpful?
3 Thank Sandra C
Socialmediamanager1, Manager at The Grand Mayan, responded to this review

Dear Guest : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to learn that some of our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every... More 

Arizona
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed July 7, 2016

BEWARE of your bill – they charge you for water and coffee – even if you didn’t use them! Have them take it off. I complained that they are ripping people off and they didn't seem to care. AGUA and CARGO AMENITIES will show up on your second day of stay – have them take it off if you didn’t... More 

Helpful?
9 Thank masterofdaisy
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Conference Facilities

Additional Information about The Grand Mayan

Address: | Km. 24 Carretera Penasco-Caborca, Puerto Penasco 83500, Mexico
Location: Mexico > Northern Mexico > Sonora > Puerto Penasco
Price Range: $100 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Grand Mayan 4.5*
Number of rooms: 263
Also Known As:
Mayan Palace Puerto Penasco Hotel Puerto Penasco
Wyndham Puerto Peñasco
Mayan Palace Penasco
Puerto Peñasco Wyndham
Mayan Resort Puerto Penasco Mexico
The Grand Mayan Puerto Penasco, Sonora, Mexico
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