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The Grand Mayan

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The Grand Mayan
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681 Reviews from our TripAdvisor Community

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Showing 606: English reviews
El Paso, Texas
Level Contributor
152 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here two years ago while they were building the new tower and the lazy river. but now they are open. The new tower is located next to their sales building at the far end of the property so we took the cart rather than walk. I don;t know why but the internet was sporadic, plus it cut off... More 

Helpful?
Thank SandBetweenMyToes007
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

On July 15(day after my birthday)my wife and I decided to go an visit the Mayan Palace. Upon arriving, we went to the front desk, to have visitor bracelets issued, I was wearing jeans, t shirt and, baseball cap. My wife had on a blouse and jeans, as well. By the way I'm Mexican, my wife, Guatemalan. to start off,... More 

Helpful?
1 Thank Ventura T
Socialmediamanager1, Manager at The Grand Mayan, responded to this review

Dear Guest : We are very grateful for your taking the time to write a comment about your experience visiting our resort. Please accept our sincere apology for behavior exhibited by the front desk staff mentioned in your comment. Rest assured these are not the best business practices that we spend considerable time, energy and resources training on, and they... More 

Chandler, Arizona
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a bit of a rough beginning and the valet couldn't find our keys when we were checked out, but overall, we had a fantastic time. This resort is not inexpensive and it is 20 miles from the town of Puerto Penasco, so bring groceries if you plan to eat in your condo. Our room, which we settled into... More 

Helpful?
Thank KellyM0602
Santa Barbara, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This hotel is beautiful! My overall experience here was great. The food is amazing at every restaurant. Defiantly recommend buying the food vouchers. Family friendly, do not expect party scene. They have daily activities like karaoke or movie night. However, some of the staff here made the trip upsetting. When we tried ordering drinks from the bar in the pool... More 

Helpful?
Thank Sandra C
Socialmediamanager1, Manager at The Grand Mayan, responded to this review

Dear Guest : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to learn that some of our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every... More 

Arizona
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

BEWARE of your bill – they charge you for water and coffee – even if you didn’t use them! Have them take it off. I complained that they are ripping people off and they didn't seem to care. AGUA and CARGO AMENITIES will show up on your second day of stay – have them take it off if you didn’t... More 

Helpful?
5 Thank masterofdaisy
WINNETKA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed a week from June 17th 2016. Best good news ever: the old road full of dangerous potholes has been repaved from the main highway to the resort, and from the resort to Puerto Penasco proper. Check-in is now very quick and we didn't have to fight for hours in order to get a room on the seaside. Another... More 

Helpful?
3 Thank zippy_gg
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 20, 2016

Very nice resort located outside of Puerto Penasco. Rooms were large, spotlessly clean, and well located to the beach, restaurants, and lobby. Staff was incredible from check-in to check-out. It is a minimal 30 minute drive to town, Biosphere, La Cholla, or any other local attractions. For those wishing a quiet secluded resort that is a short drive from the... More 

Helpful?
Thank Jamie F
Eden, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2016

We stayed there for 1 week over the memorial day holiday 2016. It was great. when you stay at the GrandMayan resort the Mayan residence are not allowed to use the GrandMayan facilities so That leaves a lot of space for you. There is a separate kids area for swimming all kinds of family activities and 6 jetted pools and... More 

Helpful?
1 Thank karenr0y
Scottsdale, Arizona
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 16, 2016

We stayed at the Mayan Palace in Puerto Penasco for a week starting on May 21st. Let me start by saying that TripAdvisor is lumping the reviews for the Mayan Palace and the Grand Mayan all together. It's confusing. These are two resorts on the same Vidanta property.... The service all throughout the property was exceptional. From the front desk... More 

Helpful?
1 Thank EthanR12-57
St. George, Utah
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 15, 2016

My wife, my cousin and I stayed at the Mayan Palace in a 1 bedroom condominium. We drove there from our home in Saint George, UT, about a 10 hour drive assuming no stops. Driving across the boarder was uneventful, thank God. There was a young man on the Mexican side of the boarder, who didn't speak any English, checking... More 

Helpful?
4 Thank sloboatrider
Socialmediamanager1, Manager at The Grand Mayan, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted that you enjoyed our grounds. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Nevertheless, this will be shared with the appropriate areas so they can look into... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about The Grand Mayan

Address: | Km. 24 Carretera Penasco-Caborca, Puerto Penasco 83500, Mexico
Location: Mexico > Northern Mexico > Sonora > Puerto Penasco
Price Range: $64 - $1,061 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Grand Mayan 4.5*
Number of rooms: 263
Also Known As:
Mayan Palace Puerto Penasco Hotel Puerto Penasco
Wyndham Puerto Peñasco
Mayan Palace Penasco
Puerto Peñasco Wyndham
Mayan Resort Puerto Penasco Mexico
The Grand Mayan Puerto Penasco, Sonora, Mexico
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