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El Dorado Seaside Suites

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Carretera Playa-Tulum Kantenah, km 95, Puerto Aventuras 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4923)
Room & Suite (961)
Pool & Beach (729)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Seaside Suites
Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 19 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
wo distinct experiences in beachside luxury, all within one award-winning resort - this is the AAA Four Diamond El Dorado Seaside Suites. This stunning, adults-only paradise located on Kantenah Bay is divided into two distinct sections, Palms and Infinity, each offering a unique experience in Mexican hospitality. Escape to pure tranquility at the Palms, El Dorado Seaside Suites' original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation, and serene coconut plantations. Or choose to spend your stay in the excitement of Infinity, the resort's latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor. The resort offers endless opportunities for both relaxation and adventure.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Snorkeling
Airport transportation
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Modern
Languages Spoken
Spanish
4,076Reviews1,008Q+A100Room tips
Traveler rating
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Popular mentions
Janice P wrote a review Mar 5
California22 contributions7 helpful votes
One of my best vacations ever! They take care of everything. This all inclusive really is al inclusive. Beautiful beach, fun swim up pool and the food is delicious. We used Loomis for most excursions and to and from the airport. They were always on time and helpful. They even walked us into the airport and got us checked in. We went during COVID (3/21) . They staff was always cleaning and masked. I brought all my cleaning wipes and never really had to use them. I felt very safe and the property is not available to the locals so there wasn’t any harassment to buy stuff. The night time entertainment was great to. Go,go,go , you won’t be disappointed
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Date of stay: February 2021
Value
Service
Sleep Quality
Room Tip: The palms area is quieter but the suites have beautiful views.
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Luciano C wrote a review Mar 5
Tega Cay, South Carolina275 contributions57 helpful votes
+1
This place was amazing!! So many Bars and restaurants. Food was great for all inclusive. 2 different beach areas and the pools on every floor were incredible. We will definitely be going back. Staff was very friendly and the resort was very clean. Live music every night in the courtyard.
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Date of stay: February 2021
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Lasabar wrote a review Mar 4
24 contributions23 helpful votes
+1
This is my eighth stay at an all-inclusive and this resort ranks in the tops for sure! Keeping in mind that there is a worldwide pandemic that is keeping people from traveling so I will do my best to factor that in to my review and offer what those at the resort has said is DIFFERENT now vs. the past (And hopefully all the things will come back soon!) Upon arrival the check-in was quick and easy. The only extra charge for the 5 night stay was a daily cleaning fee (More about this later) that I believe equated to around $35 upon checkout. The check-in area is mask required and their are shields between you and the agent and the whole process is done on a sanitized tablet. Once checked in a golf cart will take you to your room with your luggage and that's where the amazingness begins! The hotel is split (by a nude beach resort in the middle) into two sides. The PALMS side, which is villas and more apartment style buildings. The palms side has pools, a swim up bar and waterfront restaurants along with the SWING BAR. The swing bar is the night life. Open until 1-2am and has a live DJ each night that you can request whatever you'd like! The bar has a good selection of booze. Nothing amazing but at least Johnny walker Black is there. The other side is the INFINITY side which are the two high rise buildings all facing the ocean. We booked an Oceanfront Swim-out POOL room on the infinity side. If you get just a swim out suite you will be on floors 2-6 (6 might be reserved for bigger suites) if you book a swim out POOL room like we did, your sliding door goes into the MAIN pool with the swim up bar which has a normal selection of booze and tap beer. They have a big speaker that plays random pop hits. Behind the swim up bar is a restaurant (and a bar that is not open due to Covid) that has really good food. I did the salmon and mahi mahi (Catch of the day) and it was amazing. Breakfast has a buffet but with the pandemic they did it very well. Still has all the amenities (cheeses, donuts, breads, bacon, cereal, omelette bar, hasbrowns etc.) it's just you cannot grab them yourself. They are behind a sneeze guard and one of many employees will grab you what you like to your fill. The omelette bar is delicious! Lunch can be one of many restaurants, seaside grills or room service. We honestly just did room service for lunch because our room was right in the pool. Poolside burger or the "Chicken Fried Burrito" (A chicken burrito that is then breaded and fried) was the perfect thing for a long day of cocktails. If you DO go to lunch by the pool make sure you bring a shirt, shoes and a towel. They will not just let you hop out the pool and eat at the tables. Dinner is where this resort shines (Besides the staff which I'll talk about soon). They have the typical resort fair. Italian, Mexican, Asian, a pub-n-grill etc. The Asian restaurant was so good we went twice! Get the pad Thai, sushi, spring rolls and crispy Thai shrimp. SO GOOD! The Brisket sliders at the PUB are also amazing along with the chicken parm at Italian! Each day you will have to make reservations for dinner. You can either stop at the concierge which will be very close to your room OR if you make friends with them they will take reservations over the phone. Some things to keep in mind about this resort: 1. It is WINDY all the time. Now some don't like wind, but even in February when it's in the low to mid 80s that sun is HOT so a breeze is nice. But it can actually get pretty high winds in the swim up bar on the infinity side. I loved it, my wife wished it was more calm. 2. They... clean.... CONSTANTLY. The "Cleaning Fee" when you check in is well spent. The oceanside bathrooms are cleaned AT LEAST every 30 min if not more. The walkways are constantly swept. Tables are cleaned over and over. They take Covid very seriously. 3. Speaking of Covid you need to have a mask in all common areas, hallways and on the golf carts. All staff are in masks and face shields 24/7 and ask you have a mask when not eating, drinking, on the beach or in the pool. If you go to the night life concerts or swing bar you don't need a mask either. 4. It is a HUGE resort that is split into two sides by another resort. You will either want your walking shoes or wait every 10min for a new shuttle. They say the shuttles run every 10min from morning until 11pm. They run more than that as we never waited more than 5min and after 11pm at the swing bar they will just radio you a designated cart driver. A cart can be radioed for you by anyone with a walkie-talkie 24/7. Now onto what I think is DIFFERENT with Covid and how it will most likely be worse/better when things ease up. 1. Activities are not what they could be. Many resorts have lotteria at the swim up bar and an activities host. They don't have this due to covid. 2. Some smaller breakfast/lunch restaurants are closed for now. (We heard tale of the best burger in the world, but that restaurant was closed for our stay) 3. Some bars are also either limited hours or closed too. Not to worry, each night the swing bar had people in it but it was never crowded and always had enough seats. 4. The party atmosphere the infinity side is known for is muted. When we were here at the end of February they said they were at 30-40% capacity. We still met some amazing people, drunk people and quiet people, just not as many as typical. Now onto the staff. Everyone is friendly, smiling (I think, under their mask) and helpful. My wife and I DO tip each drink and for housekeeping/room service and it does seem very appreciated. I would like to call out a few that stood out! 1. Claudia - Our Concierge. She was very sweet and friendly and even let me play her favorite music in the pool every time she walked by. Very helpful with reservations and communication was spot on! 2. Tiburicio (spelling?) - Swim-up bartender. Tiburicio always had a great shot to make us, always made our drinks perfect and consistent and even made us a shot that tasted like a chocolate covered strawberry which was AMAZING! Very attentive and professional. And offered up some great songs for us to play on our vacation. 3. Alicia! - Our swim out waitress (You can go to the swim up bar or stay by your room and still get service!) Alicia was our BUDDY on this trip. Always with a smile, some dance moves and great service. She was always checking in on us before our drinks were empty. Very great person and excellent service. 4. Damian - Swim up bartender - When Tiburicio was doing something else Damian always gave us great songs to play and made the drinks just as well! 5. Maria - Swim out waitress. When Alicia was on lunch or on the beach she was always there when we needed her! Lastly, just some tips and tricks from our experience: 1. Bring a Yeti type drink glass. The ice stays cold, less trips to the bar and your experience will be better for it! 2. If you leave a couple dollars in your fridge and write down what you want they will do their best to accommodate you! (We LOVED the little chocolate bars they put in there so had them fill that up and with BEER!) 3. Get extra TOWELS! Coming in from the swim out is SLIPPERY in your room. Very easily you will bust your stuff. Lay a towel right at the entrance so your first step is dry an steady (But that first step also reminds your future "Tipsy" self to be careful). 4. The restaurants are all mainly set up as 4-6 course meals. So if you normally just order a salad and a main course you will not be full. Each portion is smaller so you can sample more. But don't be afraid to just order multiple of what you like. Our 2nd night of the Asian restaurant was just pad thai and multiple sushi! 5. This is an hour or more from the air port so know that. If you're hungry, grab something at the airport, if you have to pee, do it at the airport! 6. Finally if you have a Bluetooth speaker and like new music do what we do. Open up your music streaming service of choice and then ask the staff you interact with mostly what songs THEY love and then play them. 99% of the time it's excellent music, they appreciate it and remember you AND then save that song to a "Vacation Playlist" so you always have those songs to remember your trip. We've done this for the last 6 trips and now have a whole playlist of about 80 songs and each song reminds us of our trips to Mexico and the Dominican Republic. (Also, the WIFI is very good and fast. Some dead spots, but in our rooms and main areas it's excellent) 7. The Infinity side is amazing but you chase the sun. In the main pool the LEFT side (If you're looking at the hotel from the ocean) has all the sun while the rest is shady and throughout the day the sun shifts to the right side. So if you love sun and want to just stay in a chair or in the water you will have to move throughout the day. The swim up bar is ALWAYS in the shade as it's covered. You can just step back 10 ft from the bar and be in the sun, but if you wanna be belly up you will not get tan. You will not be disappointed in El Dorado Seaside Suites and it will get even better as the world opens back up! ENJOY!
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Date of stay: February 2021
Location
Service
Sleep Quality
Room Tip: We had room 6118 and were the last on the end. Privacy but a short walk to the party swim-up...
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1 Helpful vote
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MilwaukeeMike wrote a review Mar 3
Milwaukee,WI9 contributions16 helpful votes
Best food we had in Mexico all inclusive. Great chicken/pineapple wrap from beach bbq for lunch. Many shrimp dishes. Best desserts in Mexico too! Creme brûlée at Asian restaurant and tiramisu at Italian were our favorites. Like real heavy cream, try the chocolate mezcal after dinner drink at Mezcalitos bar in lobby. I was also a fan of the pear mezcal drink, order mas fuerte (extra strong). Very clean property, far less crowded than a normal winter season. Easy on site covid test at no cost. WIFI worked great all over property including in room and on beach. Made using their app easier. Used app to preview restaurants menu. And with menu on app you never need a menu which is touched by all diners. They still have paper menu if you don’t have a smart phone or didn’t bring it with you. Thanks to Lizabeth for on beach drink service. We were in the Bali bed at the far south end away from all others. She still made the long trek past many other empty Bali beds to see if we needed drinks. And thanks to Tomas, beach concierge, who had our Bali bed set up for us daily prior to our arrival. He never stopped moving, making sure beach was in great shape. We were not overly concerned about covid when deciding to travel, but it did weigh on our minds. Glad it didn’t stop us from going. Great experience, lower prices and far less people. If you’re on the fence about going, my advise is Just Do It! The entire staff is great and take great pride in keep everything clean and sanitized. We would’ve stayed another week and returned again next month if we didn’t need to go back to work!
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Review collected in partnership with this hotel
Date of stay: February 2021
2 Helpful votes
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ambermep wrote a review Mar 3
1 contribution1 helpful vote
We had a great time! The staff was very friendly. We loved the beach and the Bali beds! We were on the 2nd floor Infinity side with a swim out room. The food was really good! Klay Talay was our favorite. We definitely will be back!
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Review collected in partnership with this hotel
Date of stay: February 2021
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PRICE RANGE
$306 - $500 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
568
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Frequently Asked Questions about El Dorado Seaside Suites
Which popular attractions are close to El Dorado Seaside Suites?
Nearby attractions include Akumal Beach (4.9 miles), Cenote Santa Cruz (5.0 miles), and Chikin Ha (3.2 miles).
What are some of the property amenities at El Dorado Seaside Suites?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Seaside Suites?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Seaside Suites?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Seaside Suites?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Seaside Suites?
Conveniently located restaurants include Jessie Gelato, Chic Cabaret & Restaurant, and Turtle Bay Cafe & Bakery.
Are there opportunities to exercise at El Dorado Seaside Suites?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Seaside Suites have an airport shuttle?
Yes, El Dorado Seaside Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Seaside Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Seaside Suites offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does El Dorado Seaside Suites have any great views?
Yes, guests often enjoy the ocean view available here.