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El Dorado Seaside Suites

Carretera Playa-Tulum Kantenah, km 95, Puerto Aventuras 77710 Mexico
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
wo distinct experiences in beachside luxury, all within one award-winning resort - this is the AAA Four Diamond El Dorado Seaside Suites. This stunning, adults-only paradise located on Kantenah Bay is divided into two distinct sections, Palms and Infinity, each offering a unique experience in Mexican hospitality. Escape to pure tranquility at the Palms, El Dorado Seaside Suites' original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation, and serene coconut plantations. Or choose to spend your stay in the excitement of Infinity, the resort's latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor. The resort offers endless opportunities for both relaxation and adventure.
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Property amenities
Pool
Shuttle Bus Service
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Spa
Airport Transportation
Public Wifi
Paid Wifi
Breakfast included
Dry Cleaning
Meeting Rooms
Hot Tub
Tennis Court
Fitness Center with Gym / Workout Room
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Adult pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Ocean View
Trendy
HOTEL CLASS
Location
Full view
Getting there
Cozumel Airport22 mi
Cancun Airport48 mi
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Reviews & more
2,523Reviews
3,341Photos
634Q+A
100Room tips
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+1
Our stay Nov 29- Dec 6 2018
We are members since 2008 and this is our first visit to the new Seaside. Check in as a member is always a breeze and we stayed in a main pool swim out room in building 7 at the north end. This turned out to be very nice as we were away from the daily
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Fun times folding with Nicola and Adrian! We will now be folding towels for our beds everyday ;) fire show was real cool, those people are really talented. Definitely would come back again to experience this. juan and eddy are also great entertainment staff. Thank you everyone!!!
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Stayed here with my boyfriend for my birthday and was excited to receive a 5-star experience at Seaside Suites but totally not the case.

Pros: plenty of on-site restaurants to choose from for breakfast, lunch, and dinner; staff is friendly and somewhat helpful; beautiful & peac
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Response from KarismaHotels, Manager at El Dorado Seaside Suites
Responded today
Dear Paradise744174 on behalf of the management team and our staff at El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma I appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive to the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overal experience with us . Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you , please do not hesitate to contact us customercare@karismamexico.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind Regards, Your Hotel Management
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Love the resort for chill mode--if you are looking for fun and excitement this is not the place, but my husband and sister-in-laws loved it because it was super relaxing. Here are the pros/cons
*the lighting in the room was too dark--but I charge that to the fact that it's a rom
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My fiancé and I came together for 5 days, we now want to plan our wedding at an el dorado. Emmanuel was an amazing personal concierge, Alan and Juan in entertainment were so much fun. And Paulinho and Angelica who did our massages were unbelievable. We will definitely be back ❤️
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event RoomsFamily and Play Areas
EDSS Building 7, Floor 3
Concierge, Noe, surprised us with towel art! :)
Previous
Does anyone have a schedule for the week of Christmas activities?
My fiancé is super self conscious about his hair loss. Are ball caps truly not allowed at any of the restaurants?
There are 2 restaurants that are a little fancy that may request you not to wear a hat. Most won't care. You are on vacation and pay to do as you please as long as it doesn't bother anyone else.
1 vote
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We are looking at this resort for our honeymoon in October 2019. I was wondering which room you booked and what perks you took advantage of. Our travel agent mentioned a couples massage, 24 hour room service, candlelit dinner, and breakfast in bed. Also is there a part of the beach that is swimmable? We plan to stay in newer side with the infinity pool, but I'm wondering if people will be swimming by my room all the time or if it stays pretty private. I've read the pool can be quite cold, suggestions that should combat this problem? Corner suites perhaps? Thanks for your time!
I believe there is a honeymoon package that includes the candle light dinner the ground floor swim up is what we get. We got 3 rooms last July and the water and weather was nice, so nice we have already book for July again. the swimmable part of the beach is in front of the Palms part of the resort but you can get in the water in the new side and there is plenty of beach chairs to lay out on at the new side
1 vote
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Is there exchange privileges with El Dorado Royal??
Anyone stayed in the Oceanfront pool swim up jacuzzi suite? is it worth the extra money?
I enjoy having quick and easy access to the main pool and no elevator wait. The main pool water is warmer than the upper floors from what I hear. I've gone for the last 3 years and will only do the swim up. Lay out on my chair or raft, then "swim" to the bar if I don't want to wait for a waitress to come by, exit and walk the beach, then quick dip to cool down and "swim" back to room.
1 vote
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Previous
"Ocean view"
"Need to check that all safe in rooms are working."
"Pick either a first floor swim out room or a 6th floor villa on the north end of building 7."
"Try to get a room with out an adjoining door,we could hear people talking in the next room."
"If you decide to pay for the ocean views, make sure you are above the 4 th floor, otherwise the palm trees block the actual view."
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PRICE RANGE
$266 - $890 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
568
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