I have just come back from a fortnight at this resort and could have very easily have stayed another fortnight as I can not fault it at all. We stayed privileged meaning we had access to quieter part of the beautiful beach and never once...More
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I have just come back from a fortnight at this resort and could have very easily have stayed another fortnight as I can not fault it at all. We stayed privileged meaning we had access to quieter part of the beautiful beach and never once...More
Dear Aimee What a beautifully written review! We are so happy to know that you appreciated all the aspects of your stay and that you were impressed with our friendly staff and courteous service! We can't thank you enough for the nice remarks about our...More
I never go to the same hotel or resort twice... but on this occasion...I would return year on year! The staff at this hotel were some of the friendliest we've ever come across and not to get tips, every one from the cleaner to gardener...More
Dear Dom Thank you for your comments. We are so glad to hear you were impressed with our staff's friendly and courteous service! Is always motivating for our staff to receive comments like yours. The biggest compliment that our team can get is your desire...More
i have very mixed feelings about this hotel,the check in was very fast and efficient shown quickly to our rooms ,so after a long flight that was great,the room was spotlessly clean and well presented with everything you need but i did find the beds...More
Dear Mac. Thank you for your feedback. We would like to apologize for not exceeding your expectations about our Resort. We assure you that your comments have been shared with the departments involved. We would like to inform you that there is an external French...More
I recently travelled to the Catalonia yucatan and on arrival we decided to upgrade to privileged room as I previously read it was worth it. It wasn't, it was 40usd per night and if I would make the choice again I'd decline. The advantages are...More
Dear Hayley. Thank you for your feedback. We would like to apologize for not exceeding your expectations about our Resort. Regarding your comments about the sunbeds, we constantly encourage all our guests to not leave any objects on the sunbeds trying to avoid this kind...More
We have just returned back from CYB after a two week family holiday. Well what can I say, the complex is amazing, staff always smiling and friendly, animation team amazing and worked very hard to entertain all ages and get them involved in activities. Our...More
Dear Rob Thank you for your feedback. We are so glad you enjoyed every aspect of your stay. Thank you for your nice remarks about the facilities, restaurants and friendly staff. We highly value your observations regarding our services, as we believe that they are...More
"try to get one near the beach"
"We are in privileged ocean view lovely, quiet just an ordinary room"
"We had a standard room which was very good, not worth upgrading"
"we stayed in a privelleged honeymoon room which was fantastic"
United States