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    Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico
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    8/6/2017 8/7/2017
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    $345
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    Traveler (5765)
    Pool & Beach (1593)
    Room & Suite (640)
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    Overview
    • Excellent63%
    • Very good23%
    • Average9%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “oaxaca building” (108 reviews)
    “sea turtles” (258 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Water Park
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Barcelo Maya Palace
    Special Offer: Join my Barceló
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    Barcelo Maya Colonial
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    Catalonia Yucatan Beach
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    Porto Bello Private Residence Club
    52 reviews
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,527)
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    There are newer reviews for Barcelo Maya Palace
    See the most recent reviews

    1,941 - 1,945 of 4,347 reviews

    Reviewed September 22, 2015

    I just returned from Mexico and it probably was one of the best vacations I have ever had! The Barcelo Maya Palace Deluxe had a lot to do with that. First the GOOD: -Your first experience once you enter is this grand lobby that looks...More

    6  Thank 520KA
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded October 1, 2015

    Dear Guest, Thank you for a great review! I appreciate you taking the time to send us your comments and all your good experiences and it is a pleasure to know that your holiday with us was amazing. We will follow your recomendatiosn in order...More

    Reviewed September 21, 2015

    So many reasons we loved this place. The food was incredible, the beaches and scenery were amazing. So many activities you can take part in (usually for an extra cost) ... we went ATV'ing and then snorkelling in a cave, and it was SO much...More

    3  Thank trisho1
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded October 1, 2015

    Dear Guest, Thank you for sharing your experience of your last vacations with us. We will follow your recomendations in order to improve our services. We are pleased to hear that the majority of your stay was exceptional! Best regards

    Reviewed September 20, 2015

    Our stay began a little shakey as they put us in a poorly located room. Moved us to a slightly better room and finally upgraded us to oceanfront.(if you need to ungrade like us check your coupon pack for a $250.00 voucher.) Aside from that...More

    4  Thank cbgsdgal
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded October 1, 2015

    Dear Guest, Thank you for taking your time to send us your comments, which they are important to improve our service day by day. We are happy you enjoyed your vacations. Bets regards!

    Reviewed September 19, 2015 via mobile

    Although the "seaweed" was a surprise, once you got past it the beach was amazing. Snorkeled there at the resort. Swam with the numerous sea turtles. Food was great. Especially enjoyed French and Carribe restaurants. Service was great. Happened to schedule during the Mexican Independence...More

    6  Thank ammagre
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded October 1, 2015

    Dear guest, Many thanks for your your comments regarding your experience at Barceló Maya Palace, we are happy we have exceeded your expectations and you enjoyed your vacations. We will be pleased to serve you again in the future. Best regards!

    Reviewed September 16, 2015

    We stayed in the Michocan overlooking the entryway to the resort on the top floor of the Palace. The restaurants especially the French and the Caribbean were divine. Waiters went out of the way to treat us like royalty. We did tip well because we...More

    7  Thank Nathalie S
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded October 1, 2015

    Dear Mrs. Nathalie, We appreciate your preference in visiting us and taking the time for sharing your experience On behalf of all the staff I would like to thank you for the time you took to write these comments. Best regards, The Management

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    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Internet
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • $234 - $566 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Puerto Aventuras
    • #3 Business Hotel in Puerto Aventuras
    • #4 Romantic Hotel in Puerto Aventuras
    • #5 Top resorts Hotel in Puerto Aventuras
    • #5 Luxury Hotel in Puerto Aventuras
    • #5 On the Beach Hotel in Puerto Aventuras
    • #6 Spa Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 756
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Barcelo, Booking.com, Orbitz, Expedia, Cheap Tickets, Hotels.com, Travelocity, TripOnline SA, Hotwire, getaroom.com and Evoline ltd so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Barcelo Maya Palace Deluxe Hotel Puerto Aventuras ,
    • Barcelo Puerto Aventuras ,
    • Barcelo Hotel Puerto Aventuras ,
    • Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
    Add Photo Photos
    Traveler (5765)
    Pool & Beach (1593)
    Room & Suite (640)
    Dining (597)
    Hotel & Grounds (3253)
    Family and Play Areas (125)
    Bathroom (83)
    Business Center & Event Rooms (32)
    Nearby
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    .04 miles away
     
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    Ask a question
    Questions & Answers
    karen3535
    July 23, 2017|
    Answer
    Response from Tom F | Reviewed this property |
    Yes, Mostly aimed at men, no flip flops, shorts, tshirts Casual works. At the lunch areas, it's nothing wet...dry bathing suits and cover ups, men- no shirt, no shoes no service.
    0
    Votes
    DougNeil
    July 22, 2017|
    Answer
    Response from CHFletch | Reviewed this property |
    Tips are included in the price of the stay. Different travelers have different feelings about tipping at all-inclusive resorts. I tip in addition to the resort price, especially for good service or if I am visiting the same... More
    0
    Votes
    Andrew L
    July 20, 2017|
    Answer Show all 4 answers
    Response from somersetdeb | Reviewed this property |
    You must pay for wifi unless you are a premium guest. We have never used the wifi but have heard from other guests that it is not very reliable. Your best bet is to contact your wireless phone company about travel plans that... More
    0
    Votes
    Room Tips
    "Rooms away from the beach side are quite. Corner rooms have a much bigger balcony and many have a hammock."
    Read review
    "Try to get a room closer to the pool if you are with kids"
    Read review
    "Just get a room close to the pool and you will live happy."
    Read review
    "Third floor ocean view. Rooms overlooking the pool can be noisy. Rooms to the rear make for a long walk to..."
    Read review
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