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Barcelo Maya Palace

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5,507 Reviews from our TripAdvisor Community

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Showing 3,610: English reviews
Reviewed 6 days ago NEWvia mobile

First of all they gave e us a free upgrade and we screamed with joy when we opened the door to a hot tub, lounge chairs entering us to our own private pool! Food and staff were wonderful and rooms, pool and ocean were all close. They have a dolphin pool and a mall. Definitely will return!!

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1Thank 7Kelly26
Washington DC, District of Columbia
Reviewed 1 week ago NEW

It is painful to right this review, as we had a good time at the Barcelo Maya and were interested in going back again. But this is the reason for the one star review. It is shocking and upsetting. We signed up for laundry service while staying there, Some of the clothes were returned unwashed. We called front desk and...

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5Thank virginiatravel2017
Ottawa, Canada
Reviewed 1 week ago NEW

Excellent property ! The resort was immaculate and the staff very friendly and welcoming. The a la cartes were great , with the exception of the Caribbean. It had slow service and the food was sub par. The Brazilian was first rate. The specialty coffees were amazing and the waiters put on a spectacular display preparing them at our table...

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1Thank engle p
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Engle, We are very happy about your feedback as our main goal is to leave all our Guest satisfied .In regards of the experience you had in Caribbean we will definitely address this to our Food and Beverage Manager and Executive chef in order to improve and we thank you for letting us know. We will continue all the...

Reviewed 1 week ago

amazing staff, amazing a la carte restaurants. Our bartender Ulises Perez, and waitress Consuelo Perez (no relation) were incredible! no complaints, would go back in a heartbeat. great spot on the beach and excellent hotel rooms.

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2Thank Ryley W
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Ryley W, We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon!! Best Regards The Management

Anoka, Minnesota
Reviewed 1 week ago

I am a repeat vacationer of the Barceló Maya Palace! It's nothing short of spectacular... This year I brought my family (6 - adults) and couldn't have had a more amazing vacation. The grounds are immaculate, the weather amazing, and all the amenities - Wow! My suggestion is to invest in snorkeling gear because the Palace is the best sea...

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2Thank rosannesteffes
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Rosanne, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

Reviewed 1 week ago

Traveled in the end of January with 4 people total. Pros: -The resort and landscaping are BEAUTIFUL and CLEAN. It looks exactly like the pictures. Everything is immaculately clean, I couldn't believe it. -Buffets were decent; there was a decent variety. The palace had 4 fresh-prep grill stations, which was nice. There was a good mix between traditional american food...

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4Thank Amanda B
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Amanda B, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality about...

Bonnyville, Canada
Reviewed 1 week ago via mobile

The Barcelo maya palace is by far one of the nicest resorts I have ever been to ! I love having access to all the building and activities in the resort . The food and service is so amazing as well . Would definitely come back !

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Thank caseyshar17
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear caseyshar17, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

Calgary, Canada
Reviewed 1 week ago via mobile

This hotel is amazing. I've stayed at the Bahia Principe four times, and this hotel is way better for everything. Best beach ever, turtles and fish right at the beach. The staff are amazing, the service is impeccable. Julio at the pool was muy sympatico. The food is wonderful and the rooms are beautiful. The rain shower was to die...

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Thank sharpshooter12
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improving...

Reviewed 1 week ago via mobile

Awesome!! Had lots of fun, best resort ever, yummy food, lots of sun and fun at the beach! Would definitely come back, can't complain, swimming in super clear waters and sandy beaches! Thank you Barcelo Maya Palace for so much fun!

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Thank Lula S
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Lula S, We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon!! Best Regards The Management

Owatonna, Minnesota
Reviewed 1 week ago via mobile

Our family stayed at the Barcelo Maya Palace for four nights at the end of January, 2017. Four nights was far too short too fully enjoy the Barcelo Maya but it was all the time our schedules allowed. This was the second time at the Barcelo Maya Palace for my wife and I, but the first for our 21 and...

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4Thank SEMinny
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Seminy, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improving...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $283 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Barcelo Maya Palace staff and other travelers.
732 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just ask for what you need, i.e. ground floor room, quiet location, etc.”
 of 5 bubbles gigi056, 2 days ago | Read review
“Have not had a bad room in 4 trips. 2nd and 3rd floor roome are more private, 1st floor a bit more convenient.”
 of 5 bubbles skussy, 2 days ago | Read review
“Pool side or Ocean view will get you closer to the beach and not as for of a walk.”
 of 5 bubbles lauriew988, 4 days ago | Read review
“We got the premium package good choice”
 of 5 bubbles lorenem500, 6 days ago | Read review
“Rooms were quieter on the non-pool side - although the resort is very quiet at night.”
 of 5 bubbles rosannesteffes, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question