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Barcelo Maya Palace Deluxe

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Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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4,567 Reviews from our TripAdvisor Community

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Showing 3,134: English reviews
new jersey
1 review
4 of 5 stars Reviewed yesterday NEW

we stayed at the barcelo palace from july 9th -16th everything about the hotel was fine, just some little things keeping it from a five star rating. the tiles around the main pool, especially by the stairs, were often chipped or missing and some mold was evident. the rooms were fine except again some mold in the shower area. Also... More 

Helpful?
Thank joepNewJersey
Jesup, GA
Level Contributor
185 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed yesterday NEW

The setting for this hotel complex is beautiful. Rooms were great and the staff was all very nice. The beach was great with plenty of lounge chairs. Snorkeling from the beach was great and there were always a couple of sea turtles swimming around (people were feeding them). Food was good and the buffet was the answer to prayers for... More 

Helpful?
Thank paharlen
Thornton, Colorado
2 reviews
5 of 5 stars Reviewed yesterday NEW

We vacationed for 10 days at the Barcelo Maya Palace Deluxe. We enjoyed every part of our trip. The amenities were amazing, and the food was delicious. Since it was all-inclusive, we were able to try new foods and not worry about additional costs. One of the servers, Lucio, made our stay very enjoyable. We went with our son, daughter-in-law,... More 

Helpful?
Thank diannecutshaw1
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is absolutely beautiful and the sheer size of it is quite incredible. Overall, we had a great time but there are a few things to be aware of. Check in and check out takes a long time, and the reception area is hot and humid. There is no automatic check out as they require that all wrist bands... More 

Helpful?
3 Thank Oakgate67
Elk Grove, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Front staff not very helpful let alone rude. They don't care to help disabled people they had us at the end of resort until I got firm with them. For an all enclusive resort they failed to mention $9.00 a day for Wifi, no room service unless you pay extra, no snacks offered near or at pool area like other... More 

Helpful?
3 Thank sfniners65
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our very first family vacation in 10 years and first outside the U.S. there was 8 of us total; from 13 to 45 years of age. And this resort is incredible...the beach is beautiful, the rooms are great, the staff was friendly, you never want to leave. My children are still talking about it. Well here is the... More 

Helpful?
2 Thank Grant E
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed in this hotel for 10 days and I am already having a very good time. I love the beaches, super clean the rooms and the entertainment staff it's amazing, Maria Julio Carlos Ivan Enrique y Liz are very fun and friendly and helpful. I really like this resort because of the calm water, nice pools and good drinks!

Helpful?
1 Thank Savannah C
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Awesome time as usual... Free sailing, kayaking beaches were beautiful and clean ...There is something for everyone at the Barcelo Maya colonial, caribe, tropical as well the help is very professional and happy to help you. We all had a wonderful time. I would absolutely come back to the same resort and recommend it highly !!

Helpful?
Thank Lisa L
South Kingstown, Rhode Island
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Our family of 4 visited at the end of June (8 and 6 year old children). Overall, we were pleased with the experience. Room was great, though refrigerator not that cold turned all the way up. Awesome having tub/shower and stand-alone shower side-by side. We were able to get ready for dinner very quickly! Room set up with king bed... More 

Helpful?
2 Thank Tricia13_13
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

i love all the activities of Enrique,Maria,Liz , julio Ivan Carlos they are part of the entretaiment staff and they were really amazing. All the resort it's beautiful the beaches super clean and beautiful too. this vacations were amaizing 🌴🌴😬😬👍🏽😊❤️❤️❤️❤️❤️😍

Helpful?
Thank Kyra S
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Business Center with Internet Access

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $263 - $593 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace Deluxe 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#7 Luxury Hotel in Puerto Aventuras
#7 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
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