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Carretera Chetumal Pto Juarez Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 10/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló Maya Palace
Updated 10/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Mini golf
Snorkeling
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Quiet
Modern
Languages Spoken
Spanish
Location
Full view
Contact
Carretera Chetumal Pto Juarez Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
14887Reviews1877Q+A100Room tips
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This was our third time at this resort & looked forward to returning. We won’t be back. Food: We were extremely disappointed by the experience. The food is terrible - constant cold cuts, cheese, stale buns, tasteless stews, salads made with meat from the carving station (roast beef salad?), inedible Mexican food. Inedible. We couldn’t bite through the deep fried tortillas. Then gummies for dessert. Literally. Yes, there were desserts, but there’s a gummies section now. And it’s the same food day after day. It’s relentless. We were just eating toast by the last day of our vacation. We tried going to a different resort but the food was even worse & people were packed into small dining rooms. Not COVID friendly at all. We started leaving the resort to eat out because we were just so disgusted. Basically the buffer looks like a money saving strategy. It could also be due to lack of staff. Who knows? Either way it’s nothing like it was, & began to make us angry after a while. Service: Checking in takes a long time for some reason. At least half an hour for everyone in line. Checking out was quick. Instead of key cards for the room there are bracelets which makes life much easier if you’re traveling with teens. However multiple people couldn’t get into their rooms because the batteries died, & then they had to wait over an hour for security to meet them at their room to let them in. Restaurant service was hit and miss. Sometimes we were ignored, other times the service was great. Either way, the resort mainly consisted of huge groups of people & so naturally a lot of attention was needed for their tables. We found sitting on the patios much better as those groups were mainly inside. Food was really, really, awful & the same night after night. We were literally eating just toast by our last day. My son said he felt like he was in food hell. Bar service was also hit and miss. Some bartenders took their time making our drinks, others couldn’t have cared less & made no effort. We just pad attention & only went to the bartenders we liked & made sure to tip throughout the day. Rooms were clean, but we arranged at check in fir them to be cleaned every second day. Nope. It was also hit and miss. The staff was lovely, just disorganized, so every time we left the room we made sure to put away things we didn’t want to be left out if strangers cane in. The drinks fridge was regularly restocked. There is no beach service for drinks now, so people spend a lot of time in lines at the bar. Beach: The waterline was at least two feet deep with seaweed. Crews were trying to get it under control but there seemed to be a lot of disorganization. There was also a lot of seaweed in the water & the waves were rough, making snorkelling difficult. We were lucky. One day of the trip the water was calm & all the seaweed was cleaned up & we were able to have the anticipated beach & snorkelling day we had hoped for when planning this trip. That was one day of the entire week there. Be warned that this is a major wedding destination now & so there are massive groups everywhere & multiple weddings on the beach each night. We won’t be back.…
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Date of stay: May 2022Trip type: Traveled
3 Helpful votes
Helpful
Hotel's Favorite
As I sit here, I wish I was back at Barcelo Maya Palace. The beautiful buffets, beautiful pools, turquoise waters and kind and accommodating staff. There is so much to explore here. We had a journey exploring the buffets each with its own theme. The food was very good and you can eat healthy and clean. Since our children are unvaccinated, I was a bit concerned but I had nothing to worry about. It is a huge resort so you can be distanced and you have choice to eat outdoors if you wish. I have 3 kids ages 6,8,10. There was so much for them to see and do. There are several water park areas with amazing water structures. You can get clean towels near the pools and service is good all around. Beaches were clean. There was some seaweed but we found spots we could swim without seaweed. The check in was okay but understandable based on our situation. There was a cool shuttle that you could take you to each of the properties to hop on/off. In addition, there was a convenient pharmacy and medical facility in case of need. We ended up needing to go to the pharmacy because my daughter had water stuck in her ears and we were able to get her what she needed for relief.…
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Date of stay: June 2021Trip type: Traveled
2 Helpful votes
Helpful
Response from Barcelo MayaPalace, Propietario at Barceló Maya Palace
Responded Aug 1, 2021
Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay with us. Comments like this motivate us to continue providing the service we strive for. Knowing that our guests enjoyed their stay makes us keep going in making our guests' stays a wonderful and unforgettable experience. We hope you come back soon. Regards, The Management
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Benjamin provided my family of 5 with wonderful service. He made sure we had plenty of drinks and was very tentative. I never had to ask him for anything he always had refills extra silverware and etc on hand.
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Date of stay: May 2022Trip type: Traveled
Helpful
My husband and I stayed at Barceló in Punta Caña (adults only) and LOVED IT! So this time we decided to stick with the Barceló chain and take our two boys (15 and 13). Barceló Maya Palace was AMAZING! Our friends stayed here a month before us and raved about it also! There’s so much to do for the family, food was great, entertainment staff were awesome too! Shout out to Ari, Cristian, and Bernie for keeping us motivated and having fun with water games, Zumba, paddle board yoga, and beach volleyball. Last but not least, Omar at the swim up bar would go out of his way just to get the specific tequila I ordered for my drinks. He never acted bothered for all the drinks we ordered. He served us with a smile and friendliness each time. FANTASTIC SERVICE! Highly recommend!
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Date of stay: May 2022Trip type: Traveled
Helpful
Our group of almost 30 got pretty nervous leading up to this vacation based on reviews relatively recent to our trip. We were quite nervous about management, check-in, seaweed, noise, quality of alcohol offered and just about anything else you could think of besides the location and beauty of the resort. While I would say that check-in could have been quicker and management could probably resolve some issues noted in previous poor reviews if they wanted to take it to the next level, everyone in our group was very pleased with the resort as a whole. When we received our welcome drink (margarita), which was one of the best drinks in recent memory, we suddenly felt better about the seemingly slow check-in. The seaweed invasion is real, but unless you just like to complain, I can't imagine anyone saying it was stinky and ruined anything. There are crews working to battle it 24/7. Since I'm a late nighter I even saw that they bring in heavy equipment at night to deal with it and I never smelled anything foul. My only complaint and the only reason I wouldn;t give it an overall rating of 5 was because the resort is massive and it meant long walks for much of what we did as we are an active group. We knew this going in so I can only blame ourselves for that one. As with every trip to Mexico, the people are amazing, the Riviera is georgeous and offers so many adventures and the fishing is off the charts. We even caught fish when we weren't really trying on our private catamaran party/snorkel trip.…
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Date of stay: April 2022
Rooms
Location
Service
Room Tip: Ask for a room closer to whatever it is that you are most interested in
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3 Helpful votes
Helpful
We just got home a few days ago and our stay was great! The Palace is quite the hotel just by itself. It's beautiful and very clean, thanks to all the hard working employees. The rooms are spacious and beds are comfortable. The ala cart restaurants were very good, especially the Brasserie (French). The Buffets were also very good for breakfast, lunch or dinners. The grounds around the hotel were kept up beautifully. Pools are just what the doctor ordered. Big and very relaxing! The only real draw back that i could see, is that if you were on the beach or the pool and wanted a quick snack, you would have to go all the way to the buffet, which was inconvenient. The complex is huge! Better have good walking shoes. Every hotel in the complex had it's own theme and great pools. There is just so much you can do! it's wonderful! You will not be bored. There's something for everyone! What a resort complex!…
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Date of stay: April 2022
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Barceló Maya Palace, Director General at Barceló Maya Palace
Responded yesterday
Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations. It will be a real pleasure to welcome you back again ! Best Regards. The Management
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This hotel is part of the Barcelo complex about 50+ miles from the airport in Cancun. The property is beautiful and shared by 4 other hotels, a Mall, a dolphin center, football (soccer) field and many other amenities. At the Palace you are offered free parking, free bus service to the other hotels and sites. Since we had a Premium package we had access to practically all the services. Our check-in and out was handled at the Premium office away from the front desk. The room as well as the entire hotel was very clean and well maintained. Pools and services was great. Now their weakness is the individual restaurant and the quality of the food. We tried the Caribbean and Brazilian ones and found the food menu limited and quality substandard. The buffet much better with great service. Room service was good and quality of the drinks was also great. The staff will go out of their way to make the stay the best they can but they are working with substandard products. I do not recommend the Palace during high season as I can see this place becoming a nightmare at full capacity. Can they do better - yes - specially in the "fine" restaurants with better quality food/meats. Can you have a good time here - yes- very much family oriented and great activities for kids and good shows at night for all to enjoy. Is there room for improvements - yes - by spending a bit more of their profit in quality products. if concern about safety - this place is safe - very much isolated from the outside world just like all the top hotels in the area. The highway is patrolled by the Guardia Nacional (National Guard) and every so many miles there is a Police check point. The roads (Highway) needs major improvements. Would I return to the Barcelo Maya Palace - if the price is right and during the slow period!…
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: Make your request early in your travel plans. Anything facing the pools can be a bit loud during...
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Helpful
Cesar Megan’s and Jesus Tut were excellent at Carebi. Service was superior very attentive and the food was great. Lots of food in multiple courses. Freddy the manager came by and asked about the service. The environment was great and not crowded.
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Date of stay: May 2022Trip type: Traveled
Helpful
We stayed at the Palace April 22-29, 2022 and it was AMAZING!! Our week was filled with sunshine, good food, plenty of drinks, fun pools, and a ton of activities. This place is massive! It has anything!. I would recommend this place to everyone and we will definitely be back for a 3rd time. It’s clean, the staff are very friendly and work hard for the guests. The food was good (especially the breakfast) and the staff is awesome. We ate at all the buffets but the Hacienda at the Palace is the best. We especially enjoyed Yhashua Quiñones, Juan Arcos, Ruben Altunar, Aracely Uc, Santos Coba and Maria Gomez👌🏼Thank you for kindness. 10/10. Couldn’t be happier to visit your property.
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: I would choose a pool view room if you want to cut down on some walking.
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Helpful
I couldn’t imagine our two week family vacation anywhere else. I must start off with the entertainment staff… Bernabe, Arisbeth, Liseth, William, Cristian, Alvaro are beyond amazing!!! They kept the fun going and are really attentive to everyone. They were a big part of our daily fun by the pool. Thank you to all of them if they read this!!! There is so much to do at this resort, the food is incredible. I look forward to returning in December for another two weeks. ❤️❤️❤️
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Barceló Maya Palace, Director General at Barceló Maya Palace
Responded yesterday
Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. It will be a real pleasure to welcome you back again ! Best Regards. The Management
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PRICE RANGE
$266 - $455 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya palace deluxe hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras
FORMERLY KNOWN AS
Barcelo Maya Palace Deluxe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
756
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Claim Your Listing Frequently Asked Questions about Barceló Maya Palace
Which popular attractions are close to Barceló Maya Palace?
Nearby attractions include Escapology Riviera Maya (1.9 miles), Chikin Ha (1.4 miles), and Cenote Cristalino (0.6 miles).
What are some of the property amenities at Barceló Maya Palace?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Barceló Maya Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Maya Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Barceló Maya Palace?
Conveniently located restaurants include Chez Waffle, Jessie Gelato, and 081.
Are there opportunities to exercise at Barceló Maya Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Barceló Maya Palace located near the city center?
Yes, it is 0.9 miles away from the center of Puerto Aventuras.
Are any cleaning services offered at Barceló Maya Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Maya Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Barceló Maya Palace have any great views?
Yes, guests often enjoy the harbor view available here.