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    Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico
    +1 855-415-9056
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    1/28/2018 1/29/2018
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     119 people are viewing this hotel
    $455
    $454
    $455
    Traveler (6234)
    Pool & Beach (1754)
    Room & Suite (664)
    Overview
    • Excellent64%
    • Very good22%
    • Average9%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “fish” (550 reviews)
    “maya palace” (209 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    Jan 28Jan 29
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (7,816)
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    1 - 5 of 5,119 reviews

    Reviewed yesterday

    Everything was great for the most part. Charging for internet and not having ANY authentic Mexican Food on the property was a disappointment. The staff was very good and very helpful. We would go back!

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank packleader46
    Hotel's Favorite
    Reviewed November 24, 2017 via mobile

    Spent 5 days 4 nights at the Barcelo Maya Palace. Booked through Apple Vacations. Overall we were very pleased and would go back. Pros: Lots of complaints on here about check in process, we did not experience any issues and were checked in quickly (less...More

    9  Thank Adv1213
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded November 26, 2017

    Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their...More

    Reviewed yesterday

    Awesome resort. Great staff, beach and food. Highly recommend. We will definitely return and bring the kids next time to enjoy the amazing kid pool areas. The staff was very friendly and prompt. Everything was clean and neat. The views from the lobby and buffets...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank Adam L
    Reviewed yesterday

    The room was very nice, the staff member was very patient and calm with us, the entertainment was for everybody and the restaurants was so good. I have nothing negative to say about this hotel. It was my second time there and I went back...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank Natacha P
    A TripAdvisor Member
    11
    Reviewed yesterday

    The Barcelo Maya Palace was a great experience! I have never been to an all-inclusive resort. My daughter and I were here for 4 days. The room was huge and very nice - it was a regular suite, not on the premium level. That level...More

    Review collected in partnership with Barcelo Hotels & Resorts
    1  Thank A TripAdvisor Member
    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $299 - $581 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Family Hotel in Puerto Aventuras
    • #3 Business Hotel in Puerto Aventuras
    • #4 Romantic Hotel in Puerto Aventuras
    • #5 Top resorts Hotel in Puerto Aventuras
    • #5 Luxury Hotel in Puerto Aventuras
    • #5 On the Beach Hotel in Puerto Aventuras
    • #6 Spa Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 756
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, getaroom.com, Travelocity, Hotwire, Evoline ltd, Cancelon and TripOnline SA so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Barcelo Maya Palace Deluxe Hotel Puerto Aventuras ,
    • Barcelo Puerto Aventuras ,
    • Barcelo Hotel Puerto Aventuras ,
    • Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
    Add Photo Photos
    Traveler (6234)
    Pool & Beach (1754)
    Room & Suite (664)
    Dining (628)
    Hotel & Grounds (3585)
    Family and Play Areas (129)
    Bathroom (93)
    Business Center & Event Rooms (35)
    Nearby
    Nearby HotelsSee all 17 hotels in Puerto Aventuras
    Barcelo Maya Colonial
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    .04 miles away
    Barcelo Maya Tropical
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    .06 miles away
    Barcelo Maya Caribe
    3,654 reviews
    .18 miles away
    Barcelo Maya Beach
    8,879 reviews
    .26 miles away
    Nearby Restaurants
    Jessie Gelato
    363 reviews
    1.28 miles away
    Rauxa Restaurant & Show
    247 reviews
    1.30 miles away
    Royal Grill
    118 reviews
    1.37 miles away
    Cafe Ole
    543 reviews
    1.27 miles away
    Nearby Attractions
    Dolphinaris Barcelo
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    .22 miles away
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    Ask a question
    Questions & Answers
    roz_robin
    January 15, 2018|
    Answer
    Response from Mark W | Reviewed this property |
    I just used dollars, and the Exchange rate is twenty pesos equals one dollar. I did see ppl exchanging dollars for pesos at the checkin desk at the hotel. Also at the airport I saw a place.. good luck. I have another group... More
    0
    Votes
    eliana v
    January 14, 2018|
    Answer
    Response from Tracy M | Reviewed this property |
    Hola, solo tomó de 20 a 30 minutos viajar a Barcelo Maya. Tienen una bonita zona de piscina para niños. No estoy familiarizado con la Esmeralda. Espero que lo pases en grande durante tus vacaciones.
    0
    Votes
    Kelcie D
    January 11, 2018|
    AnswerShow all 2 answers
    Response from Kathleen T | Reviewed this property |
    I'm not sure about premium level but everyone needs to make reservation for the a la cartè restaurants. I'd make it early or your 1st day at arrival as it gets filled fast, especially the early dinner times.
    1
    Vote
    Room Tips
    "Get your mattress cover removed right away. Its like sleeping on a tarp in the topics."
    Read review
    "If you can, upgrade to the Premium Level pool view."
    Read review
    "Check the room before you move in. If you wish to have another location talk to the front desk, they are nice..."
    Read review
    "Rooms closer to the beach (and away from the roadway) are probably quieter"
    Read review
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