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Carretera Chetumal Pto Juarez Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
44 people are viewing this hotel
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló Maya Palace
Updated 10/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 20 in Puerto Aventuras
Location
4.5
Cleanliness
4.6
Service
4.3
Value
4.2
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Mini golf
Snorkeling
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Quiet
Modern
Languages Spoken
Spanish
Hotel links
Special Offer:EXTRA 5% OFF

Location

Full view
37Car recommended
Grade: 37 out of 100
87Restaurantswithin 5 miles
21Attractionswithin 5 miles
14958Reviews1890Q+A100Room tips
Traveler rating
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Most Recent
Valerie S wrote a review Yesterday
1 contribution
First time in Barcelo & Our server Maria & our bartender Luis were very helpful. They gave us the best recommendations of the drinks. They were very attentive & gave us well service. Will come back again!
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Date of stay: June 2022Trip type: Traveled
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missmeyt wrote a review Jul 2021
6 contributions15 helpful votes
Hotel's Favorite
As I sit here, I wish I was back at Barcelo Maya Palace. The beautiful buffets, beautiful pools, turquoise waters and kind and accommodating staff. There is so much to explore here. We had a journey exploring the buffets each with its own theme. The food was very good and you can eat healthy and clean. Since our children are unvaccinated, I was a bit concerned but I had nothing to worry about. It is a huge resort so you can be distanced and you have choice to eat outdoors if you wish. I have 3 kids ages 6,8,10. There was so much for them to see and do. There are several water park areas with amazing water structures. You can get clean towels near the pools and service is good all around. Beaches were clean. There was some seaweed but we found spots we could swim without seaweed. The check in was okay but understandable based on our situation. There was a cool shuttle that you could take you to each of the properties to hop on/off. In addition, there was a convenient pharmacy and medical facility in case of need. We ended up needing to go to the pharmacy because my daughter had water stuck in her ears and we were able to get her what she needed for relief.
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Date of stay: June 2021Trip type: Traveled
2 Helpful votes
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Response from Barcelo MayaPalace, Propietario at Barceló Maya Palace
Responded Aug 1, 2021
Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay with us. Comments like this motivate us to continue providing the service we strive for. Knowing that our guests enjoyed their stay makes us keep going in making our guests' stays a wonderful and unforgettable experience. We hope you come back soon. Regards, The Management
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Liezel C wrote a review Yesterday
3 contributions2 helpful votes
Ill break down my reviews onto categories. Check-in/Staff: I will rate the staff and the bell boys 5/10. They are not very friendly and not very welcoming and not helpful. They got us running around because one person say one thing and then when we get to the person they will say another thing. I thought maybe it was a language barrier but nope. It was frustrating getting an answer from them. For example, we want to send post card to our family back home and we were looking for stamps. The front desk said go to the gift shop and they sell them and we will mail it for your guys. When we got to the gift shop the lady there said go to front desk coz they have the stamps and they will also mail them for you. So we went back to the front desk and told her the situation and she just said “no, not here, in gift shop” and that was it, and she turned her back after. We end up taking home our post card. Very basic service. Rooms: 5/10,basic standard room. Bring your own shampoo and conditioner and soaps. What they have in the room doesnt smell good and not very good. Housekeeping staff: 8/10. Amazing. Friendly and they do a good job cleaning your rooms. Food: buffet 5/10. Nothing special except the freshly squeezed juice. The staff at the buffet are mediocre. It wasnt very motivating to give tips even though we still did just because I know they are working for their families. I could have tip generously but there was no WOW factor. Ala Carte Meals: Brassier: AMAZING! DELICIOUS! Me and my family’s favourite restaurants. Service is AWESOME. Food is awesome. 9/10. I felt bad bec we didn’t get enough cash to give tips. But this is one of the places I would give generously. Caribe Restaurant: 7/10, Mexican Restaurant @the Caribe Resort 7/10, Rodizio brazilian restaurant 8/10, some of the steaks were tough but tasty. Shows: Michael Jackson show @Caribe Resort 10/10. They do a good job and man I felt like I was actually watching MJ performance. Magic shows @ Maya Palace probably the only one we did not enjoy. There were kids watching but we were not sure where the magic was because there were so much dancing fillers and the women performing dressed inappropriately. Activities and staff: Now I will rate all of the staff in charge of the activities 10/10. Special shout out to ARI-ARI and PAU-PAU. They made the activities so much fun and engaging. volleyball tournament, zumba, trivia questions even BINGO was so much fun. The staff really do an amazing job. This is the one of the things we looked forward to everyday. Again, great job to all the staff doing in charge of the daily activities. POOLS: 10/10 Beach: 10/10. We get to swim with tortoises, different kinds of fish, we also saw a sting ray. Cenotes: We went to Kantun Chi. Water is so refreshing to swim onto. Lots of wild animals and LOTS of mosquitoes. Staff were great and helpful. The only thing that I was disappointed about is the taxi ride. It was a 7 mins ride to and back to our resort costs us $40 USD. It was the most expensive taxi ride. All in all it was a good experience and I honestly think the people who did the activities such as Pau Pau and Ari Ari, theres another guy they call “Dolphin” made our trip memorable. Thank you to these people.
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
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Loosee3 wrote a review Jun 23
3 contributions1 helpful vote
Angelica Acosta was amazing and very attentive and friendly at the pool during our stay. We looked for her every day and were very well taken care of. When you’re at Barcelo come look for her because she will guarantee great customer service. Great experience and will always come back to see her and the staff!
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
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Response from Barceló Maya Palace, General Manager at Barceló Maya Palace
Responded yesterday
Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The management.
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Rita R wrote a review Jun 22
Wyandotte, Michigan16 contributions3 helpful votes
Love this place! We tried the Uspa experience for the 1st time. We had a couples’ massage. My husband and I are celebrating a wedding anniversary. We both work 2 jobs and are in process of rebuilding our home. We had an hour of the hydrotherapy. You do that on your own, so it was nice the different aroma therapy showers. After all that, we had an 80 minute massage in the couples’ room. Very relaxing, professional, and worth the $!
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Date of stay: June 2022Trip type: Traveled
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Response from Barceló Maya Palace, General Manager at Barceló Maya Palace
Responded 4 days ago
Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The Management
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Mary H wrote a review Jun 21
Lombard, Illinois2 contributions
We booked a trip to barcelo Maya Palace in the fall of 2021, for our trip to start June 1st 2022 and end June 8th 2022. The hotel itself was beautiful the food was pretty good. What was so disappointing is the club/disco was closed they said due to covid. But there are adults only hotel which was for hotels down Head live music and a club open for them. And the surrounding hotels/all inclusive, had their clubs opened. I mean all their music stopped at 4:00 by the pool. The hotel bar had elevator music in the background. And the sports bar where a lot of people congregated had no music at all. That itself was very disappointing. Cuz music is a must. One night we sat out on the terrace and had our JBL and was playing music and started dancing and other people from the hotel joined us and we had a party. And that was a general consensus of a lot of guests nobody understood it. I mean it wasn't even a bar close to the beach that had music playing in the background where you could sit in congregate and have fun. Because of that, and the excuse of covid that they used for not having any music I would never go back to any other hotels again. I know it might seem like a minor thing to some people, but at night there was nothing really to do besides go watch a show or just sit in the lounge and have a drink. Especially for the young adults that were in the early twenties everything kind of died after 4:00 p.m.
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Date of stay: June 2022Trip type: Traveled
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Response from Barceló Maya Palace, General Manager at Barceló Maya Palace
Responded yesterday
Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Maya Palace hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Also we regret reading of your disappointment with our entertainment offer. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Sincerely, The Management.
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Calibreeze wrote a review Jun 20
1 contribution1 helpful vote
I will start with the positive. The beach at Maya Palace is absolutely beautiful. The grounds are well kept and the service overall was good. The pool bar is the only area in the entire resort where the service was unacceptable, some of the bar tenders were rude and their service was below average. On two occasions I arrived to the pool bar and the bar tender was serving other customers, on both occasions the bar tender acknowledged me and he then proceeded to serve other customers that arrived after me.Not only did he serve other customers that arrived after me. He looked at me and made it known that he didn't want to serve me. For what reason, I don't know. Now to the food. The Hacienda buffet was poor. The food was cold most of the time and the food choice was limited. Furthermore, the food choices don't change much from day to day. You will be stuck with the same cold food for the duration of your stay. The family preferred the sister resort next door. I belive its the colonial, there buffet was prepared better and for the most part it was warm. We did give two of the restaurants a try and they both were delicious. One was the Caribe and the other was Capri. Now to the entertainment. The pool side entertainment was lacking. The crew tried really hard but fell short in creativity. They offered mostly interactive fitness type entertainment. That was the majority of their entertainment. I go to a resort to be entertained not work out. Overall, I give Maya Palace Resort a 5 out of 10. With 10 being the best and 1 the least.For the price, I prefer the Iberostar chain of resorts as they provide an overall better experience on all levels for the price.
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
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Mary Sc. wrote a review Jun 20
1 contribution1 helpful vote
We were at the Palace for the second time and were so glad that we booked it again. Last time was just before Covid hit, for 10 days and when we left we dreamed of 14. The property was immaculate, staff were welcoming, people followed the protocols more so than at home. The only problem was with a couple of extremely rude guests, trying to jump the line at the check-in, which resulted my husband telling them to get back in line. A young couple with baby in stroller had been waiting and were glad that someone spoke up. 99% of the guests and staff were lovely, lots of smiles and everyone seemed to appreciate how lucky were all were to be there. This time we did the parasailing, the staff were very adept at launching these two mature people into the air. The food was amazing and the housekeeping staff. We can't wait to go back again, this is our favorite spot away from home. On site testing was a breeze. Beach volleyball crowd was a lot of fun as before. Tip - if you want to make the most of your time, book a shuttle through Canada Transfers, really good service for a reasonable price, you will be at the beach in no time. We gave them too much money and they actually called to tell us! Very trustworthy services. Can't wait to go back!
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Date of stay: February 2022
Value
Service
Sleep Quality
Room Tip: We like a room away from the pool to get in some extra walking.
See more room tips
1 Helpful vote
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Response from Barceló Maya Palace, General Manager at Barceló Maya Palace
Responded 4 days ago
Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Maya Palace hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely. The Management.
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Sandra G wrote a review Jun 19
1 contribution
We ended up at this lovely Mexican restaurant. What a surprise. We had dishes I never had before. They make an art out of your plate and are very attentive and helpful. Thank you Gustavo and Alberto!!
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Date of stay: June 2022Trip type: Traveled
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Merium M wrote a review Jun 19
1 contribution
The spaghetti squash was delicious. So was the service and the food. The flavors were something I haven’t tried. They were flexible and brought me what I asked for. Gustavo Osorio and Alberto pech we’re amazing. Definitely a must to try
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Date of stay: June 2022Trip type: Traveled
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Response from Barceló Maya Palace, General Manager at Barceló Maya Palace
Responded 4 days ago
Dear Guest, Thank you for reviewing your recent stay in our Barceló Maya Palace. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The Management
Read more
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PRICE RANGE
$254 - $466 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya palace deluxe hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras
FORMERLY KNOWN AS
Barcelo Maya Palace Deluxe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
756
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Frequently Asked Questions about Barceló Maya Palace
Which popular attractions are close to Barceló Maya Palace?
Nearby attractions include Escapology Riviera Maya (1.9 miles), Chikin Ha (1.4 miles), and Cenote Cristalino (0.6 miles).
What are some of the property amenities at Barceló Maya Palace?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Barceló Maya Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Maya Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Barceló Maya Palace?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Maya Palace?
Conveniently located restaurants include Jessie Gelato, CHIC CABARET & RESTAURANT, and 081.
Are there opportunities to exercise at Barceló Maya Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Barceló Maya Palace located near the city center?
Yes, it is 0.9 miles away from the center of Puerto Aventuras.
Are any cleaning services offered at Barceló Maya Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Maya Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Barceló Maya Palace have any great views?
Yes, guests often enjoy the harbor view available here.