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Carretera Chetumal-Puerto Juarez Km 266.3 Xpu Ha, Puerto Aventuras 77750 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barcelo Maya Palace
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 18 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travelers' Choice
Finding an ideal romantic all-inclusive resort in Puerto Aventuras does not have to be difficult. Welcome to Barcelo Maya Palace, a nice option for travelers like you.
Internet access is offered to guests, and rooms at Barcelo Maya Palace offer a flat screen TV, air conditioning, and a minibar.
During your stay, take advantage of some of the amenities offered, including a concierge and room service. Guests of Barcelo Maya Palace Deluxe Hotel are also welcome to enjoy a pool and breakfast, located on site. For travelers arriving by car, free parking is available.
During your visit, be sure to check out a popular Puerto Aventuras oyster restaurant such as Pelican Point Restaurant & Bar, which is a short distance from Barcelo Maya Palace.
If you’re looking for things to do, you can check out Adoratorio, ruinas Chac-hal-al, which is a popular ancient ruins amongst tourists.
Barcelo Maya Palace looks forward to welcoming you on your visit to Puerto Aventuras.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Mini golf
Snorkeling
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Quiet
Bay View
Languages Spoken
Spanish
Location
Full view
Contact
Carretera Chetumal-Puerto Juarez Km 266.3 Xpu Ha, Puerto Aventuras 77750 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
13,528Reviews1,632Q+A100Room tips
Reviews
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Popular mentions
2nd visit to Barcelo. This place is awesome. Staff is always friendly and attentive. Will definitely recommend to family and friends every time. Juan Balam made our time here great! This place never disappoints.
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Date of stay: December 2020Trip type: Traveled with friends
Helpful
Hotel's Favorite
If you are looking for a hotel for your family vacation look no further. The Barcelo Palace is amazing. This is the second time we have stayed at this property just this year, we went in June and also in October. The hotel is clean and they are taking extra precautions for guest safety. The members of my family loved the HUGE pool, the beach, the option to scuba dive as well as swimming with dolphins. All of the restaurants had very nice decor, good food and exceptional service. I have to give a shout out to our server a the La Hacienda Buffet, Lucio Chi, he was our server in June and made us feel like family. Upon arriving for breakfast on our first day in October, Lucio saw us walk in and he immediately came over to greet us and welcomed us back to the Barcelo. He again took such good care of me and my family. The Barcelo property is top notch and I would definitely recommend this hotel and hotel chain to anyone looking for an all inclusive resort. …
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Gerencia General, Director General at Barcelo Maya Palace
Responded Oct 29, 2020
Dear guest, First of all, we would like to thank you for choosing our Barceló Maya Palace hotel for your visit to Riviera Maya and for recommending us to the traveling community, this is, without a doubt, the best reward for all of us. We are delighted to read your comments praising our staff, as we strive daily to provide attentive and personalized service to our customers. Our staff is very valuable as they are exclusively customer oriented. Once again we thank you for sharing your experience with us and we look forward to serving you again soon. Regards, The management.
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Our stay was excellent, great food and very well kept grounds. Recommended! Kathya, Carlos, and Marlon were especially helpful. Bars were well stocked and pools were clean and clear. Beds were very comfortable and rooms were also very nice.
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Date of stay: December 2020Trip type: Traveled with friends
Helpful
Our stay at Barcelo Palace room 8181 3rd floor north of the pool across from elevator and corner room was real nice. I’ll admit adults were yelling outside bottom floor and I stepped out and yelled back “Be Quiet” which helped a lot. Beds very comfortable, Spa was outstanding. Brassier French restaurant 5 stars. Staff was Covid compliant. All staff wore masks. Honorable employees are Carolina from Resort Members, very professional. Waitstaff to give credit are Angelica Acosta. Nayamin Yerena, Keyli, Omar Bacab and Ruben A., Saira C, Cristina O were all staff that made us smile and kept our coffee flowing. Overall I would recommend Palace which enables you to eat and visit other 4 resorts. All within walking distance.
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Room Tip: Get north room away from pool, 3rd floor. Which are quieter. Your beach view on a chaise drink in...
See more room tips
Helpful
Response from Gerencia General, Director General at Barcelo Maya Palace
Responded 2 days ago
Dear guest, First of all, we would like to thank you for choosing our Barceló Maya Palace hotel for your visit to Riviera Maya and for recommending us to the traveling community, this is, without a doubt, the best reward for all of us. We are delighted to read your comments praising our staff, as we strive daily to provide attentive and personalized service to our customers. Our staff is very valuable as they are exclusively customer oriented. Once again we thank you for sharing your experience with us and we look forward to serving you again soon. Regards, The management.
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Iris and Karla made everything for us. They mad the karaoke just fo our family and they just make so happy we just want to comeback to Barcelona palace because this two beautiful ladies made this for us thank you we will never forget it
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Date of stay: December 2020Trip type: Traveled with family
Helpful
Response from Gerencia General, Director General at Barcelo Maya Palace
Responded 2 days ago
Dear guest, First of all, we would like to thank you for choosing our Barceló Maya Palace hotel for your visit to Riviera Maya and for recommending us to the traveling community, this is, without a doubt, the best reward for all of us. We are delighted to read your comments praising our staff, as we strive daily to provide attentive and personalized service to our customers. Our staff is very valuable as they are exclusively customer oriented. Once again we thank you for sharing your experience with us and we look forward to serving you again soon. Regards, The management.
Read more
PRICE RANGE
$216 - $556 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya palace deluxe hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras
FORMERLY KNOWN AS
Barcelo Maya Palace Deluxe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
756
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Claim Your Listing Frequently Asked Questions about Barcelo Maya Palace
Which popular attractions are close to Barcelo Maya Palace?
Nearby attractions include Chikin Ha (1.3 miles), Cenote Azul (0.5 miles), and Cenote Cristalino (0.4 miles).
What are some of the property amenities at Barcelo Maya Palace?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Barcelo Maya Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Maya Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Barcelo Maya Palace?
Conveniently located restaurants include Jessie Gelato, Chic Cabaret & Restaurant, and Serenity Beach Club.
Are there opportunities to exercise at Barcelo Maya Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Barcelo Maya Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Maya Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Barcelo Maya Palace have any great views?
Yes, guests often enjoy the harbor view available here.
Is Barcelo Maya Palace accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.