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Carretera Chetumal Pto Juarez Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
34 people are viewing this hotel
Hotel direct offer!Additional 5% off
Expedia.com
$277
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Free cancellation until 02/08/22
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Hotels.com
$277
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Free cancellation until 02/08/22
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ZenHotels.com
$273
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Booking.com$322
Priceline$322
Barcelo.com$277
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Pool & Beach (2458)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló Maya Palace
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 20 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Mini golf
Snorkeling
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Bay View
Great View
Languages Spoken
Spanish
Hotel links
Special Offer:Additional 5% off
14355Reviews1801Q+A100Room tips
Traveler rating
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Popular mentions
B. Grijalba wrote a review Sep 25
1 contribution
Great time with the staff friendly, helpful, clean, thanks to Angelica Acosta Garcia came in clutch with the service! Would highly recommend enjoyed my time here pool service is A1 ! Lots of pool activities, restaurants, drinks and food to try from !
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Date of stay: September 2021Trip type: Traveled with friends
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Tati A wrote a review Sep 6
2 contributions3 helpful votes
Hotel's Favorite
We just visited Barcelo Maya Palace (8/17 to 8/30). I reached out the hotel prior our arrival with several requests for our rooms. We were two families that traveled from different countries. I have not seen my sister and her family for 20 months because of COVID. We came down to Mexico to celebrate my 45th birthday. All my requests were satisfied. We were very pleased with our rooms. I also received complimentary plate with fruits as arrival gift and a bottle of champagne along with delicious chocolate covered strawberries for my birthday. I was very touched by this attention from Barcelo. We had a fantastic time in Mexico!! Even the hurricane did not spoiled our vacation. Staff was so quick with cleaning up and fixing things around. Two days later you could not even tell that the hurricane went through the resort. The hotel takes serious COVID precaution. The entire staff is wearing mask ALL the time. Guests required to wear masks at public indoor areas as well. Plenty of sanitizer was everywhere. Thank you Barcelo again for wonderful vacation we had! It was so needed for our entire family. I also want to say thank you to the entire hotel's employees for your hard work! Unfortunately, I do not remember all names. Here is a few that I remember Angelica (server from pool bar), Manuel and Marco (from French restaurant), Juan Hernandez and Silvia Gomez in morning crew and Thomas in evening crew from Mirador Buffet . Alessia at the front desk was so sweet. We checked out at 5:30am. She was smiling this early. It was a great start for our long day. She also was kind enough to research our housekeeper's name who kept our room in perfect order every single day of our stay. Thank you Lorena Alvarado! We had met many great guests who for years are coming back to Barcelo. We definitely will be back to Barcelo Maya Palace next time when we visit beautiful Riviera Maya. :)
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Date of stay: August 2021
Rooms
Location
Service
Room Tip: If you prefer less noise, ask for the room that does not face the pool.
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3 Helpful votes
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Response from Barceló Maya Palace, Director General at Barceló Maya Palace
Responded 3 weeks ago
Dear LightPacker644865, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Palace hotel with us and Tripadvisor readers. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards, The Management.
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nojus t wrote a review Sep 25
2 contributions
i liked the activities at barceló, they where really engaging and i engined them a lot, highly recommend thanks for marlon, nahomi,lucio,carlos,kathya, i liked de all the activities in the resort………….
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Date of stay: September 2021Trip type: Traveled with family
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jorge g wrote a review Sep 24
2 contributions
Would highly recommend as a great place great food, clean, amazing staff, drinks are refreshing, a lot of activities with great assistance over all. Been assisted by a lot of friendly and helpful room/pool assistance! Pool activities and entertainment staff been great, fun, helpful, an over all keeping me on my daily workouts ! Thank you so much LUCIO, MARLON & NAHOMI
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Date of stay: September 2021Trip type: Traveled with family
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Betty R wrote a review Sep 24
2 contributions
Everything has been great, the gentlemen with the events hapoening are great. We have lots of fun and make our day fun. Every other service is great too. I would and do recommend to others. Marlon, Lucio, Naomi.
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Date of stay: September 2021Trip type: Traveled with family
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PRICE RANGE
$216 - $556 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya palace deluxe hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras
FORMERLY KNOWN AS
Barcelo Maya Palace Deluxe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
756
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Frequently Asked Questions about Barceló Maya Palace
Which popular attractions are close to Barceló Maya Palace?
Nearby attractions include Chikin Ha (1.4 miles), Cenote Cristalino (0.6 miles), and Cenote Azul (0.8 miles).
What are some of the property amenities at Barceló Maya Palace?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Barceló Maya Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Maya Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Barceló Maya Palace?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Maya Palace?
Conveniently located restaurants include Jessie Gelato, Girafe, and CHIC CABARET & RESTAURANT.
Are there opportunities to exercise at Barceló Maya Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Barceló Maya Palace located near the city center?
Yes, it is 0.9 miles away from the center of Puerto Aventuras.
Are any cleaning services offered at Barceló Maya Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Barceló Maya Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Barceló Maya Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.