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Barcelo Maya Palace

Traveler (7540)
Pool & Beach (1957)
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Overview
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Carretera Chetumal-Puerto Juarez km 266.3 Xpu Ha, Puerto Aventuras 77750 Mexico See on map
Name/address in local language
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
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Rooms
Jan 27Jan 28
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,590)
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6,722 results
Traveler rating
4,008
1,538
684
261
231
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LanguageEnglish
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4,008
1,538
684
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1 - 5 of 6,722 reviews
Reviewed yesterday

Customer Services and Front Lobby Staff are not accommodating. Our daughter got hospitalized due to asthma while we were on vacation. I had asked for our room to be moved to a higher floor to help with ventilation. They didn't try to help out at...More

Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2019
Thank Jet62659911560
Hotel's Favorite
Reviewed October 27, 2018 via mobile

We recently stayed two weeks, highly recommend resort but they must post more signs to discourage tourists from feeding the turtles. Firstly, their digestive systems aren’t meant to process bananas and secondly they are becoming far too aggressive. One teenager who had on a yellow...More

Date of stay: October 2018
5  Thank sandyhO6904AN
Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded October 28, 2018

Dear Sandy H, Thank you for your valued review on Barceló Maya Palace. We really appreciate your thoughtful comments and kind words, regarding the service provided by our staff. We do share we you, that the marine life, has its own food chain. Therefore we...More

Reviewed yesterday

Barcela Maya Palace - Paradise! Excellent food, clean and quite rooms, beautiful resort, and most importantly, the most genuine, kind and thoughtful staff all across the resort. The beach and ocean experiences every day were spectacular! The pools very clean! The beach and poolside drink...More

Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2019
Thank Fearless55827993455
Reviewed yesterday

We had our destination wedding at Barcelo Maya Palace. Seeing how we did not visit the resort prior, we depended on reviews of other travelers, so I figured I should write one on my own to help others out. We had a total of 101...More

Date of stay: July 2018
Thank TamT63
Reviewed yesterday via mobile

The hotel views are right out of a magazine it’s truly paradise! Snorkelling in front of the hotel is incredible I even saw two turtles!!!! Had an amazing time flying Zumba and HIT with morony and Carolina! I truly recommend this hotel palace to anyone...More

Date of stay: January 2019
Thank valenet2019
Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded yesterday

Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Beachfront
Free Parking
Bar/Lounge
Spa
Breakfast included
Adult pool
Air Conditioning
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Tennis Court
Wheelchair access
Free High Speed Internet (WiFi)
Awards & Recognition
Travelers' Choice2018 Winner
Travelers' Choice2018 Winner
Hotel Style
Family
,
Business
,
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travelers' Choice2018 Winner
Travelers' Choice2018 Winner
Contact Information
Hotel Style
Family
,
Business
,
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
756
Price range
$284 - $626 (Based on Average Rates for a Standard Room)
Formerly known as
Barcelo Maya Palace Deluxe
Also Known As
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
,
Barcelo Puerto Aventuras
,
Barcelo Hotel Puerto Aventuras
,
Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
Travelers' Choice2018 Winner
Travelers' Choice2018 Winner
Contact Information
Hotel Style
Family
,
Business
,
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
756
Price range
$284 - $626 (Based on Average Rates for a Standard Room)
Formerly known as
Barcelo Maya Palace Deluxe
Also Known As
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
,
Barcelo Puerto Aventuras
,
Barcelo Hotel Puerto Aventuras
,
Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Photos
Traveler (7,540)
Pool & Beach (1,957)
Room & Suite (879)
Dining (726)
Family and Play Areas (154)
Amenities (91)
Business Center & Event Rooms (37)
Nearby
Nearby HotelsSee all 18 nearby hotels
Barcelo Maya Colonial
7,763 reviews
.04 miles away
Barcelo Maya Tropical
6,111 reviews
.06 miles away
Barcelo Maya Beach
10,634 reviews
.26 miles away
Premium Level at Barcelo Maya Palace
242 reviews
.42 miles away
Nearby RestaurantsSee all 74 nearby restaurants
Jessie Gelato
417 reviews
1.28 miles away
Rauxa Show
361 reviews
1.30 miles away
1329 Barcelona tapas
19 reviews
1.25 miles away
Royal Grill
166 reviews
1.37 miles away
Nearby AttractionsSee all 65 nearby attractions
Dolphinaris Barcelo
980 reviews
.22 miles away
Dressel Divers
565 reviews
.24 miles away
Divers UnderGround
89 reviews
.42 miles away
Flyin Fish
67 reviews
1.00 miles away
Questions & Answers
Ask a question
SergeGTS
January 18, 2019|
AnswerShow all 2 answers
Response from Ron I | Reviewed this property |
The Palace and the Colonial both have free small water slides just for kids. There is a larger water park near the Maya Mall that is an extra charge, I'm not sure how much though.
0
Votes
835rose
January 17, 2019|
Answer
Response from Nancy L | Reviewed this property |
I also could not reach anyone, hence the review & thank yous on this site.
0
Votes
835rose
January 13, 2019|
AnswerShow all 6 answers
Response from Stay11740812963 | Reviewed this property |
I don"t know, if you buy your travel packet for barcelo your wifi is free, but I know there are coffee-internet station, maybe is free. But let's me tell you something you can call to the hotel for you correct answer.
0
Votes
Room Tips
"Pay extra for premium if you can, WIFI alone is very expensive if bought separately, plus you get great..."
626yenyb
6 days ago
Read review
"Ask for a room facing the beach or pool."
548phyllisc
6 days ago
Read review
"We will requet a first floor pool view room next time....easy access to the pools from patio."
MGT1947
6 days ago
Read review
"Make sure you get a room close to the pools and restaurants or you'll walk miles everyday"
JohnyTravelsTheWorld
1 week ago
Read review
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