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LM by Inmense

458 reviews
Breakfast included
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Punta Matzoma #23 y 33, Puerto Aventuras 77750 Mexico
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Traveler (260)
360
Panoramas (20)
Room & Suite (117)

About

#2 of 18 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
LM Hotel is located within the heart of the Mayan Riviera in Puerto Aventuras, a luxury tourist residence with everything you need for an unforgettable holiday: beautiful beaches, golf course, marina and exquisite restaurants. Our hotel has six beautifully appointed accommodations; each with its own private terrace with handwoven hammocks, beautiful views of the Marina, event space and pool bar.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycles available
Snorkeling
Airport transportation
Massage
Wifi
Pool / beach towels
Outdoor pool
Saltwater pool
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Snack bar
Wine / champagne
Windsurfing
Fishing
Water park offsite
Car hire
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun umbrellas
Laundry service
Self-serve laundry
Ironing service
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Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Harbor View
Languages Spoken
English, French, Spanish

Location

Full view
67Somewhat walkable
Grade: 67 out of 100
29Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
458Reviews22Q+A41Room tips
Traveler rating
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Popular mentions
LM is a small "boutique" hotel with I think 8 rooms total? It's clean, comfortable, and a good value for what I paid. It's not a 5 star luxury resort so don't expect that level of room but at the same time, there was fridge and great A/C in the room (but not the bathroom), TV and wifi. The staff was friendly and my included breakfast was great. There was a safe in the room. A couple things to note: the hotel is a little out of the way in Puerto Aventuras, down a quiet road and a little hard to find. It's a decent walk to the restaurants and shopping of PA. The hotel does have bikes they can loan you. The Google Maps location is correct but the hotel isn't marked very well. it's on the right hand side, looks a little like a house. Look for the small LM sign and something like "La Mission". Also, the hotel is only staffed between ~7am and 4pm. If you arrive after hours, there are arrangements made for you to "check-in". Just make sure you read the sign on the front door to figure it out, then go around to the right of the front building.
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Response from Alain Correa Flores, Director General at LM by Inmense
Responded 4 weeks ago
Dear Mr. Thegbertt: We are very proud to know that in LM by Inmense they found the ideal place for the perfect rest. We are pleased to see that the excellent attention of my colleagues, as well as the quality services they provided made the experience of your stay memorable. We appreciate the review See you soon!
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+1
I could not believe that this hotel was real. I saw the other options in the Puerto Aventuras area and I thought this was too cheap for the location, I didn't know what to expect. I was surprised with the picturesque atmosphere of the hotel, the entrance is small, the patio is nice and the waterfront amazing. The room is small but it has everything you need, we used this area to just come back to relax and conveniently hangout at the bay after a day of tours. It was amazing, I feel like I did not spend enough time looking out from the balcony and paddling out to see the ocean. My kids just sat by the natural pool and watched the fish most early mornings and evenings. We absolutely loved it! I asked my 11 year old what do you thing about this hotel, he said "Amazing", I asked my 17 year old, he said "the views!". The breakfast was average but included in our package, check in is super convenient and it is very quiet at the end of this caleta. We will definitely book with them when coming back to Puerto Aventuras.
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Response from Inmense, Director de Relaciones con Clientes at LM by Inmense
Responded Jan 1, 2020
Dear Landy H: Thank you for the time you give us in sharing this positive comment, this motivates us to continue offering quality services since our main objective is for our guests to have fun, relax and enjoy an excellent stay. It will be a real pleasure to be your hosts again. See you soon!
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+1
The place was discovered by chance, a friend of mine had made the reservation and could not go, his kid was sick so he asked me if I wanted to go.. being a long weekend I gladly accepted, and it was good I did. The hotel is deep in the Puerto Aventuras complex, you go through 2 different security points, so the safety is really good. The hotel is small, only 6 rooms. we had two at the second floor, the place is nice, well lit, nicely decorated, and clean. the rooms were with two beds, the WIFI is ok, not slow, not the fastest but ok. The service is good, I would say great, but they still need some effort to get to great. not that I am complaining, but if I say great, they have to be great, which they are not.... yet. the breakfast was included, it was a small menu, but the food was good. close to great. why not great? the toast was a burnt, my waffles on the first morning were also burnt. the food was very good taste-wise, but it was not hot when it arrived and they took ages to get our food, that may be bad or good depending on the situation, but if you are on vacation... why should you need your food to be fast-food?? the bikes were nice. though they need some sort of air pump, my tires were almost flat and it was a big effort moving on it, and they only have 3 bikes!!! really?? people usually come in pairs..2, 4. why only 3?? not sure... the pool and inlet are great.. the water was cold, but.. me living in Cancun and used to hot water, I will always scream when water gets cold in the caribbeann.. so.. never mind about this unless you live close by and come during winter months, you know what I mean. there was a kayak, did not used it, once again, only one??? so... would I recommend this place? Yes would I go back?? yes!!! looking forward to coming back
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Response from Inmense, Director de Relaciones con Clientes at LM by Inmense
Responded Nov 24, 2019
Dear Humberto P: Thank you for sharing your valuable opinion regarding your recent visit to LM by Inmense. The feedback you share with us is welcome as it helps us improve our service. We regret what happened with breakfast, the necessary measures are being taken to prevent such incidents from happening again. We appreciate the recommendation, we will be waiting for your next return. See you soon!
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Erandi, Liz and Eva were all so helpful, and they really made sure that our every request was accommodated. Erandi especially, with her good English skills, made an effort to get to know us, and helped us with ideas and showed us how to get around on the collectivo. We rode the free bicycles every day, and when we said we were worried about riding in the dark, the next day they put lights on the bicycles! This hotel is in a very quiet residential area, about 8 minutes easy walk from the restaurants and shops. The chef makes excellent food (we had breakfast every day, and sometimes lunch).
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Response from Inmense, Director de Relaciones con Clientes at LM by Inmense
Responded Nov 13, 2019
Dear Randy L: We greatly appreciate your comment about the pleasant stay you had in LM by Inmense. We will bring recognition to our staff, who are undoubtedly essential to continue achieving our goal of creating memorable experiences in our guests. It will be a real pleasure to welcome you again!
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We booked this through Interval and were not disappointed as per previous reviewer. The hotel is very small with only 6 rooms. The rooms and public areas were kept spotlessly clean. All the bedrooms overlook part of the marina/canal and have huge balconies with a hammock. It is an incredibly peaceful and relaxing hotel. The rooms are beautifully tiled however the two beds are on a fixed cement base and the stiletto heeled shoe chairs are more style over substance. The mattresses could be be better quality. There is a lovely natural pool with fish as well as a small swimming pool. The staff are really lovely and caring. Puerto Adventures is a gated community so I would recommend going to the main road to get a Collectivo to Playa del Carmen, Akumel and Tullum
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Response from Inmense, Director de Relaciones con Clientes at LM by Inmense
Responded Oct 1, 2019
Dear Mrs. Susan H: The beautiful landscape that surrounds LM by Inmense, as well as the comfort of the facilities and the excellent attention that our colleagues provide makes this the ideal place for the perfect rest. The location of our Hotel facilitates the reception of groups that go to different places of interest. We hope to have her back very soon!
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Previous
PRICE RANGE
$65 - $177 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
La Mision
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
6
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Frequently Asked Questions about LM by Inmense
Which popular attractions are close to LM by Inmense?
Nearby attractions include Puerto Aventuras Marina (0.5 miles), TAO Wellness Center (0.5 miles), and Omni Beach (0.4 miles).
What are some of the property amenities at LM by Inmense?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at LM by Inmense?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at LM by Inmense?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at LM by Inmense?
Yes, free parking is available to guests.
What are some restaurants close to LM by Inmense?
Conveniently located restaurants include Jessie Gelato, Cafe Ole, and Latitude 20.
Are there opportunities to exercise at LM by Inmense?
Yes, guests have access to a pool during their stay.
Does LM by Inmense have an airport shuttle?
Yes, LM by Inmense offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is LM by Inmense located near the city center?
Yes, it is 0.3 miles away from the center of Puerto Aventuras.
Are any cleaning services offered at LM by Inmense?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at LM by Inmense?
The staff speaks multiple languages, including English, Spanish, and French.