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Barcelo Maya Tropical

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3,455 Reviews from our TripAdvisor Community

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Showing 2,300: English reviews
Atlanta, Georgia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed February 13, 2013

I stayed at this resort back in April 2012. Sorry that I'm just now getting around to writing this review. This was for my annual birthday trip that I take to Mexico every year. I've been traveling to Mexico every year for my birthday for the past 24 years. I traveled solo again this year, and booked this resort at... More 

Helpful?
1 Thank atlanta28
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear atlanta28, We really appreciate the time you took to write your experience at Barcelo Maya Beach Resort, we apologize because the room had bad smell and the service in the pool area was not what you expected. all comments from our guests are taken into account to know that we are doing well and where we can improve. We... More 

Evansville, Indiana
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 8, 2013

I know this is a little late but wanted to share my thoughts on this resort! My husband and I stayed at the Barcelo Maya Tropical May 13-19 2012! We had a fabulous time! I can't really complain at all. Everything was perfect from the check in to planning all of our 5 adventures out side of the resort. Room:... More 

Helpful?
4 Thank Brydgette k
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Brydgette k, We are pleased to know your comments, thank you very much for having choose Barceló Maya Tropical for your vacation. We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities. Dear Brydgette k, we would... More 

Toronto, Canada
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed February 7, 2013

I have been at the Bracelo resorts 4 times and 3 times at the Maya Tropical. Checking in at the front desk was very good but it seems that they have a problem accomodating special request sent from the travel agents, as we always have a problem getting two rooms together. Not a good way to start a vacation. The... More 

Helpful?
5 Thank Mojhito05
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Mojhito05, We really appreciate your visit and the time taken to write your impression about your past stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we will work on accommodation issues to improve them. We look forward to host your family again in the future. Please do not hesitate to... More 

Fruitland, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 7, 2013

The Barcelo Tropical Resort is a wonderful resort!! Most people feel they need to stay at the Palace to have a good time.. not the case! affordable, friendly staff, good food, lots of drinks, enterainment is great! The Beach is beautiful and the pools are big and refreshing. No problem finding a beach chair or a lounge chair by the... More 

Helpful?
3 Thank Angie F
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Angie F, We would like to thank you for choosing Barcelo Maya Tropical to expend this trip. we really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities. Dear Angie F, we thank you for your comments. We... More 

Toronto
Level Contributor
123 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
4 of 5 stars Reviewed February 7, 2013

Another Great Family Vacation For the third year in a row I travelled to the Barcelo Maya Tropical for some family time with my sisters. We always stay in the Club Premium section and really enjoy the beautiful spacious rooms, fabulous bathrooms and fully stocked refrigerator. The beds are rock hard but look for the topper inbetween the mattresses and... More 

Helpful?
6 Thank granddamme
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear granddamme, We really appreciate you have write us on Trip Advisor since this help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your vacation. We accommodate many guests each day and we strive to make their stay a satisfying one. We are glad t know that you enjoy the fooD, service and... More 

pembroke
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed February 6, 2013

This was our second time at this resort. We have been travelling the Caribbean yearly (lately twice a year) for over twenty years. This has to be one of our best resorts. Front desk is extremely helpful and friendly. Restaurant wait staff is friendly, very professional and pay attention to every detail. Upon arrival, they always greet you and introduce... More 

Helpful?
4 Thank paulpembroke
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear paulpembroke, We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. Barceló Maya Tropical is committed to providing our guests with the highest quality of services and facilities; we thank you very much for the kind explanation of the Resort. We would... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 5, 2013

We have stayed at the Barcelo in the past and liked it , as well as this time. Overall a great facility with wonderful beaches, safe, a TON of kids activies and that SUN is amazing. For the hotel.. I feel like the tropical was outdated a bit, beds were ROCK HARD and the food was OK, the buffett was... More 

Helpful?
2 Thank IOWAGAL1726
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear IOWAGAL1726, We are pleased to know your comments, since they help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your vacation as well of your kind recommendation to your friends, Barceló Maya Tropical is committed to providing our guests with the highest quality of services and facilities. We look forward to hosting... More 

Amsterdam
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed February 4, 2013

I know we should have known better, but we thought the water was filtered and consequently, if you even just bruch your teeth with the tap water you will get sick, as each one of our group of 6 found out, independently! Drink the bottled water they bring into your room. It is included and therefore will not cost extra.... More 

Helpful?
Thank Rod S
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Rod S, We really appreciate yourvisit to Barceló Maya Tropical. Thank you very much for sharing your experience and recommendations. Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving. We look forward to host your family again in the future. Kind Regards, La Gerencia Barceló Maya Tropical gteoperaciones.tropical@barcelomaya.com More 

Fargo, North Dakota
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed February 3, 2013

We stayed here for 7 days at the end of Jan. 2013. There were 9 of us total and we had a great time. Some of the family members have never been to a resort before, and were amazed at the beauty of the place. The food for some reason was better than we remembered it to be from last... More 

Helpful?
3 Thank dirod
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear dirod, We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience and recommendations. Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving. We look forward to host your family again in the future. Kind Regards, La Gerencia Barceló Maya Tropical gteoperaciones.tropical@barcelomaya.com More 

Somerset, Wisconsin
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 1, 2013

Just returned from Barcelo- stayed for 6 days (January 25-31st). We had booked the Caribe/Beach section and were very pleasantly surprised to be upgraded to the Tropical section upon arrival. After spending many hours reading through all the forums here I was a bit nervous about what to expect. There seemed to be a lot of negative reviews? We have... More 

Helpful?
1 Thank Cabingirl2050
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Cabingirl2050, Thank you very much for the time taken to write your review, our goal is complete customer satisfaction therefore is very pleased to know you encounter many positives at Barcelo Maya Tropical. Now we have to tell you many things have changed, i.e. new pillows in the rooms, it could be soft or hard. We hope you choose... More 

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Junior Suite Deluxe Ocean View Club Premium (27)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $192 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
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