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Barcelo Maya Tropical

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Barcelo Maya Tropical
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3,952 Reviews from our TripAdvisor Community

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Showing 2,408: English reviews
Reviewed 1 week ago

Its my second time to mexico and i actually got here today at Barceló tropical. we are 7adults and 1 baby with the three rooms. The hotel gave us the 3 King bed for 8 people. i asked to change at least the one room for two doublé bed or put one extra single bed into the room. but the...

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Helpful?
1Thank Hyunchul L
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Hyunchul L Thank you so much for share with us your opinion in reference to your stay in our hotel, please receive our sincerely apologize if we caused you some discomfort, we are taking your comments with special consideration. The service flaw that you mentioned was shared with our staff involved be sure that all the measure will be...

Reviewed 2 weeks ago

This was a perfect setting for a Beach Wedding, amazing! My daughter was married here in Feb 2014 and I am just writing this review, oops! The Beach is 2 KM long, gorgeous white sand and one end of the beach has awesome rock formations that people climb up and get photos of the crashing waves. Food was good and...

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Helpful?
Thank Jackie H
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Jackie H, Barcelo Maya is lucky to have you as our, your finest words regarding our service and facilities are always much appreciated. The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to...

Nanuet, New York
Reviewed 2 weeks ago via mobile

This place is a paradise. Visually appealing, workers pay great attention to detail, everything was always immaculate! All the staff was amazing! There were water sports, live shows nightly a bunch of restaurants, always food/drinks available, mall, casino, dolphin experience, great gym, amazing pools and beautiful beaches! Too much to mention I was there 5 days and didn't have enough...

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Helpful?
Thank jongargiulo19
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear jongargiulo19, Barcelo Maya is lucky to have you as our, your finest words regarding our service and facilities are always much appreciated. The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to visit...

Reviewed 2 weeks ago

Our Trip started on 10/20/16 at 2PM at the resort. We where greeted when we arrived and everyone was welcoming. A little trouble checking in, But this was resolved by 2 young gentleman who worked together to get it done. The resort was very kept up and clean. Met So many wonderful staff we don't know where to start. The...

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Helpful?
Thank Molly C
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Molly C, We are happy to have you as our guest, receive warm greetings from Yasmine Diego Ricardo Claudia Rodriguez and Rosalie we really appreciate you kindest comments. We look forward to host your family again in the future. Please do not hesitate to contact us any time before you coming back as we are committed to providing our...

Phoenix, Arizona
Reviewed 2 weeks ago via mobile

If you want to be jerk ed around and lied to, don't stay here. They say they are upgrading your to a room you've already paid for. Then they give you a room with double beds when it's only two of you. They tell you to come back at a certain time and then tell you you'll have to wait...

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Helpful?
Thank David M
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear David M, Firstly we would like to thank you for taking the time to share your personal impressions regarding your recent stay at our Barceló Maya. We would like to take the opportunity to explain that due to the high occupancy of the hotel during November, we were not able to guarantee a King size room on this occasion,...

Reviewed 2 weeks ago via mobile

The entertainment was spectacular! Ángel, Adilene, Gillermo, Fernando, Esteban, Bryan, Tomas, Alma, Oscar, and Emy are the best crew here! The shows are very good. The food is amazing! The pool activities are very entertaining! The dance lessons are great!

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Helpful?
Thank Alexandra G
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Alexandra G Let us start by thanking you for your valuable time expending in write your review on Trip Advisor regarding your last vacation. Thank you very much for your visit Barcelo Maya Grand Resort. Our goal is complete guest satisfaction, and recommend this resort, with our entertainers are Ángel, Adilene, Gillermo, Fernando, Esteban, Bryan, Tomas, Alma, Oscar and...

Miami, Florida
Reviewed 3 weeks ago

Beautiful resort, huge complex a lot of things to do; we spend 5 nights were not enough time to explore & enjoy the property , service & Buffets & restaurants a la carte are outstanding (better than any cruises), beautiful beach & sand; it is a place I really recommend it & We will love to be back soon!!!.

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1Thank 653georgina
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear 653georgina, We appreciate your kindest comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. We are happy to know Barcelo Maya Tropical All Inclusive was good for you. It is gratifying to know that your visit to the Riviera Maya was a success. Once again...

New York City, New York
Reviewed 3 weeks ago

OMG,this hotel is amazing!!and when I said was amazing ,it was fabulous .The room was very clean,the food was wonderful with a varieties of dishes.The Staffs were very nice and always willing to help.I'll high recommend it, if you want to have a wonderful times on your next vacation .

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Helpful?
Thank Cholula1424
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Cholula1424, We really appreciate your scores and recommendations, thank you for becoming our repetitive guest, we would continue working very hard in order to fulfill our guests expectations. Barceló Maya Tropical is committed to providing our guests with the highest quality of services and facilities; we thank you very much for the kind explanation of the Resort and all...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

Loved our time spent at the Barcelo Riviera Maya Tropical. My husbands knees are not so good and the first night there we ran into Lawrence who was driving a golf cart. He proceeded to call every night to see if we needed a ride to the restaurants which some can be far away. This is going the extra mile!...

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Helpful?
1Thank A TripAdvisor Member
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear guest, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding Barcelo Maya Tropical, we are glad to know you liked the service and location, thank you very much for sharing the positive comments. It´s good to know that you like all of our entertainmer service. The main goal of...

Reviewed 3 weeks ago via mobile

The resort is very nice with lots of ammenities. The beach is incredible with beautiful white sand. The pools are also incredible. The food at the àlacartè restaurants is good. The food at the buffets is definitely a lot lower quality showing that it is prepared for thousands of guests to eat at one time, but there i an still...

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Helpful?
Thank Jay M
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Jay M, Let us start by thanking you for your valuable time expending in write your review on Trip Advisor regarding your last vacation. Thank you very much for your visit Barcelo Maya Beach Resort. Our goal is complete guest satisfaction, and recommend this resort, with our entertainers are Oscar, Memo, Nash, Ady, Estevan, Bryan, Thomas, Fer, Angel, and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $222 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#3 On the Beach Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Barcelo Maya Tropical staff and other travelers.
182 questions
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Questions? Get answers from Barcelo Maya Tropical staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

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 of 5 bubbles V2561EPjackc, 2 days ago | Read review
“If you want an early night's sleep, don't get a room in front of the Theatre, by that I mean before ten.”
 of 5 bubbles papouino, 3 days ago | Read review
“Club Premium is worth it if only for the super quick check in and check out and supposedly, location of rooms”
 of 5 bubbles Btravelfood, 1 week ago | Read review
“Ground floor, and swim up pools outside rooms”
 of 5 bubbles mollyc316, 2 weeks ago | Read review
“You can good, free wifi at the mall between 10:00 and 1:00 PM”
 of 5 bubbles JBLB, 4 weeks ago | Read review
5 of 5
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