Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Looking for a place to stay in Puerto Aventuras? Then look no further than Barcelo Maya Tropical, a family-friendly all-inclusive resort that brings the best of Puerto Aventuras to your doorstep.
The rooms offer a flat screen TV, a minibar, and a refrigerator, and getting online is possible, as wifi is available, allowing you to rest and refresh with ease.
Barcelo Maya Tropical features room service and a concierge. In addition, as a valued Barcelo Maya Tropical guest, you can enjoy a pool and breakfast that are available on-site. Guests arriving by vehicle have access to free parking.
Puerto Aventuras has plenty of Mexican restaurants. So when you’re here, be sure to check out popular spots like Latitude 20, The Divot, and The Pub, which are serving up some great dishes.
Should time allow, Adoratorio, ruinas Chac-hal-al is a popular ancient ruins that is relatively easy to get to.
We’re sure you’ll enjoy your stay at Barcelo Maya Tropical as you experience everything Puerto Aventuras has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Quiet
Languages Spoken
English, Spanish
Location
Carretera Federal Chetumal Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
Name/address in local language
Barceló Maya Tropical
4.3 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in a location that garners praise for its closeness to attractions and natural beauty, Barceló Maya Tropical offers a clean and well-maintained setting ideal for groups seeking relaxation. While the service receives mixed reviews, with commendations for staff friendliness but critiques of restaurant inconsistency, guests have called out the need for room renovations due to dampness and outdated decor.
The hotel's amenities, including pristine pools and diverse dining options, are generally celebrated, though the value proposition is debated among travelers. The atmosphere strikes a balance between tranquil and vibrant, although some visitors suggest the music can be overwhelming at times.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Comprehensive
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Our annual pilgrimage to the Barceló Maya Tropical has become a beloved tradition, and for good reason. This stunning resort offers a perfect blend of luxury, comfort, and unparalleled hospitality.
From the moment we arrive, we're greeted with warm smiles and efficient check-in. The staff, led by the exceptional Victor Figueroa, go above and beyond to ensure a memorable stay. Their attention to detail and genuine care for guests create an atmosphere of pure relaxation.
The dining options at the Barceló Maya Tropical are truly impressive. Whether you prefer the convenience of the buffet or the elegance of the à la carte restaurants, you're sure to be satisfied. We're particularly fond of Marenostrum, where Gloria and her team consistently deliver exquisite seafood cuisine. The Kyoto restaurant, under Claudia, offers great Japanese dishes that are both delicious and visually appealing and a great show hu hu!
However, we must mention that our experiences at the Tokyo restaurant have been less than ideal. Despite its elegant ambiance, the staff often comes across as snobbish and dismissive. It's perplexing that in a hotel as guest-oriented such a negative experience can occur. If you want Japanese dont fret, the Kyoto restaurant consistently provides exceptional service, the Tokyo restaurant seems to be an outlier, beautiful but not worth it for us.
The hotels boasts a huge pristine beachfront, perfect for sunbathing, swimming, and water sports. While there are some rocky areas, the majority of the beach is soft and inviting. We often find ourselves spending hours lounging by the shore, admiring the breathtaking views of the Caribbean Sea. We wear water shoes to avoid issues with the rocks but there are also rock free paths.
For scuba diving enthusiasts, Dressel Divers offers a wide range of diving excursions. Their flexibility allows us to enjoy diving adventures while the family relaxes without having to leave the resort. It's a fantastic way to combine relaxation and excitement.
This is a family-friendly resort that caters to all ages. The kids' club offers a variety of activities, keeping the little one entertained for hours. The resort's spacious pools and water slides are also a big hit with our princess.
Year after year, the Barceló Maya Tropical continues to exceed our expectations. Its stunning location, exceptional service, and diverse dining options make it the perfect destination to unwind and enjoy some free time, we cant wait to come back!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: October 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Barceló Maya Tropical
Responded Nov 12, 2024
Dear Mr. Tirado, Thank you for this great review. We regret to hear about your less than satisfactory experience at Tokyo restaurant. It is our priority to provide exceptional service across all areas, and we apologize that in this instance, we did not meet your rightfully high expectations. We will reflect on your feedback to enhance our guest experience. We are nevertheless thrilled to hear about your wonderful experiences at our resort year after year. We are delighted that you enjoyed the warm welcomes, efficient check-in, and the caring attention of Victor Figueroa and his team. Our goal is to create an atmosphere where every guest feels relaxed and looked after, and it is gratifying to know we succeeded with your family. The culinary delights at Marenostrum and the visually appealing dishes at Kyoto are designed to offer a gastronomic journey, and we're pleased these were highlights of your stay. Finally, we are glad you appreciated the pristine beachfront, the extensive scuba diving opportunities with Dressel Divers, and the range of family-friendly activities. Our location is indeed a perfect setting for both relaxation and adventure, and we are ecstatic that it contributes to making your stay unforgettable. We look forward to welcoming you back soon. Kind regards, Barceló Maya Tropical Management
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This was our 8th visit to Barceló . At this point we have been in all their hotels in Riviera Maya location, except Adults Only. As always in the past, they kept the high standards of customer service this time as well. My spouse and myself stayed at Tropical, Yucatán building for a week. Property was kept spotless clean and maintained at all times, which was a challenge at the moment because of a few rainy days. It rained for a day or two at the beginning of the week, but it wasn’t for a whole day. We still had plenty of time to enjoy the sun in between the pour downs. Besides, we need those afternoon naps, since we had scheduled their SPA treatments on those days, and were too relaxed to do anything else afterwards .Their SPA is excellent and we highly recommend it. They offer 40% off the full price if you spend more than 4 nights in any of their resorts, and you can use that discount as many times as you go for the duration of stay. Their aqua therapy is amazing, and includes turkish bath, sauna, essences shower, ice chill tub, hot water pool, super cold water bath, and water massage pool with various jets , which I don’t think I’ve seen anywhere else. We had couple massages for 80 minutes 2X. My husband had deep tissue, and myself swedish massage. They were much needed, since we both have back problems. Staff in the SPA, was super helpful, offering ice water infused with real fruit and detox plants, dry towels, bath robes , slippers, even bags for wet bathing suits. Staff in resort was really awesome at all times. We had a safe in the room that was broken. They came and replaced it with the new one with 15 min. There is so much to say about this place! We were never bothered in the resort with pushy salespeople trying to sell various products including time shares, as they do it in other resorts, but not in Barceló. The food was always fresh, various, and delicious, including the beach buffet bars. Their shows were so professionally done, that I couldn’t tell if their “Broadway Show “ differs much than in real Broadway! I will never forget my early morning walks by the spotless clean Palm covered beaches, with no seaweed, and enjoying the sunrise, the dolphin shows , and spotting sea turtles while swimming. I even saw a flock of flying fishes ! We will continue to go back , because it is our most favorite relaxing and recharging destination resort.
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Date of stay: November 2024
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Trip type: Traveled as a couple
Room Tip:Bring dehumidifier bags for your room.
Stay away from loud pool groups.
few dollar tips to the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Barceló Maya Tropical
Responded Nov 9, 2024
Dear Guest, Thank you for this great review. It is truly rewarding to know that your stay with us was a remarkable one. We are thrilled that you enjoyed our well-maintained property, the rejuvenating spa treatments, and our dedicated staff's swift response to your needs. Our team takes great pride in providing an environment where guests can feel at ease, whether it's through ensuring the cleanliness of our grounds, offering relaxing experiences at our U-Spa with its exclusive discounts and comprehensive aqua therapy, or by providing a seamless and comfortable stay without the intrusion of sales pitches. It is also fantastic to hear that our diverse culinary offerings and professionally executed nightly shows added to the enjoyment of your stay. Moreover, we are delighted that the natural beauty of our beaches and the joy of encountering local wildlife have contributed to Barceló Maya Tropical becoming your preferred destination for relaxation and recharge. We look forward to welcoming you back soon. Kind regards, Barceló Maya Tropical Management
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This property has one of the best beaches, with excellent snorkelling right off of the beach. So many different tropical fish, sting rays, and sea turtles to see! The beach is sandy but water shoes are advisable as there are some rocks. The pools are also very nice with gradual gradient stairs, accessible to all. The resort is very well kept and so serene, perfect for a relaxing holiday! The walkways within the resort are covered which keeps you in the shade on hot days and dry during the occasional shower. The property is huge with access to the sister resorts, each with their own pools and buffets / restaurants. There is also a mall, as well as a Mexican market, in the middle of the resort. A double decker bus goes regularly between each sister resort for easy transportation if you don’t want to walk that far.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Barceló Maya Tropical
Responded Nov 11, 2024
Dear Madam, Thank you for sharing your experience with us. We are overjoyed to hear that your stay at our resort was filled with delightful moments. We are thrilled that you appreciated the pristine beach, the abundant marine life, the well-maintained pools, and the serene ambiance of our resort. It is fantastic that the shaded walkways added comfort to your strolls and that the easy access to our sister resorts and the variety of on-site shopping and dining options at the Maya Mall enhanced your stay. We are also glad to know that our transportation services provided convenient travel throughout the resort. It would be a pleasure to welcome you back. Best wishes, Barceló Maya Tropical Management
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I have visited the resort on several occasions, but this time it was the most disappointing. We arrived with my family on December 29 to celebrate the new year, a group of 14 people. We chose the hotel as my previous experience had been incredible, so I was the one who suggested it and made the reservation... however arriving they did not give me my benefits for being a Unique customer, and explained that they could not extend it to my relatives, despite having made the reservation under my name which I understood. However, Isael García’s unkind attitude, with very little intention and ability to build customer loyalty, leaves a lot to be desired for a supervisor, who never understood that he did not need “everyone” to be Premium, but rather not to leave a whole group with differentiated categories... wrong (considering that on other occasions there were no problems with it). On the other hand, the hotel was very full. All the restaurants had late reservations, which would not have been a problem if the waiters did NOT start their job of picking up the table, sweeping or tidying the restaurant when we were not finished eating yet. Point by point, all week we could not have beds/restrooms or sunbeds, whatever they call it... we used our towels directly on the sand. There's no control, there's no people who see that. What there are and quite a lot are bar tenders that expect and demand practically a tip to attend with kindness or meet a minimum requirement. Anyway, terrible experience, unfortunately I would not return and I feel ashamed that I have driven my family to go to this hotel.
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Date of stay: January 2025
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Barcelo Maya Tropical is a great resort and you have access to visit the other properties. They have many activities and a mall where you can enjoy shopping. A large number of clean pools on this property so you never feel crowded. The ease of getting to the beach. This property has the best access to the beach. Even though its a little rocky getting in once you get pass that you can enjoy a seaweed free beach space. The rooms are a bit moist and mosquitoes are a problem, so ask that your room be cleaned and sprayed daily.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Barceló Maya Tropical
Responded Jul 21, 2024
Dear Guest, Thank you for taking the time to review your stay. We are truly delighted that you found your stay at Barceló Maya Tropical - All Inclusive to be a gratifying experience. We understand that the climate in our lush region can sometimes contribute to a more humid environment in the rooms, and we apologize if this caused any discomfort. Additionally, we are in a natural habitat where insects like mosquitoes can be present, though we have protocols in place to minimize any inconvenience to our guests. We appreciate your suggestion for daily room servicing and will ensure that our housekeeping team is attentive to these details. We are thrilled that you enjoyed the variety of activities, our exclusive shopping mall, and the numerous pristine pools across our property. It is wonderful to hear that you appreciated the seamless beach access and the beautiful, seaweed-free beaches. Our team strives to provide a comprehensive and enjoyable experience, and knowing that we have succeeded brings us immense satisfaction. We hope to welcome you back. All the best. Barceló Maya Tropical, Management
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If you like to pay more and get less then book "premium level". I’m not one of those people but it’s too late for me. I paid about $3700 for 5 nights in a “premium level oceanfront suite”. I guess seeing a sliver of the ocean far away counts as oceanfront. It was a suite in the sense I had a separate bedroom from the living space and was spacious for a family of 3. Housekeeping was good throughout. Room is super outdated and smelled moldy but that’s throughout the hotel.
I wouldn’t waste your money on upgrading to premium level especially if you’re not a drinker like myself. The only thing that’s included that’s kind of worth it is the hydrotherapy facility (warm & cold plunge, sauna, steam) but even that you have to make a reservation for 24 hours in advance. It’s impossible to make or change your reservation to any of the restaurants. They did book reservations for all our nights but at specific times we couldn't go to, and we couldn’t change any of them because nothing else was available. We ate at the buffets the entire time which was subpar. One night we tried waiting after 8p to see if any one would not show up to their reservation and failed so we went to the buffet which is supposed to close at 10p but they started taking away all the food by 9p.
The hotel is ginormous, combining 4 hotels. We travelled with 3 other families and wanted to be in the same hotel way in advanced but we weren’t so it was a hike to walk to meet anywhere especially if you have kids. It’s so big there is a shuttle. All cabanas and chairs are taken by like 7a. I've never been to a resort where I couldn't find a single chair to put my stuff on. The kids area is not shaded at all. The beach is rocky. There are no jacuzzis anywhere but the hydrotherapy facility. The pools are not heated and were cold even though the temperature outside was consistently 80F. There are tons of things to do it’s overwhelming but kids under 10 can’t bowl. Everyone working seems to hate being there except one super happy waitress working at the sports bar next to the bowling alley.
If you have to stay here, don't upgrade to premium and either stick to your dinner reservations or be okay eating at the meh buffets every night. They say you get priority if you're premium level which is totally not true.
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Date of stay: February 2025
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Trip type: Traveled with family
Room Tip:It's supposed to be an hour away from the airport but lots of construction and traffic at peak...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Barceló Maya Tropical
Responded 3 days ago
Dear Guest, Thank you for taking the time to review your stay. We are disheartened to read that your stay at Barceló Maya Tropical did not meet your expectations, especially with regard to the premium level suite and its ocean front. We understand that the allure of an oceanfront suite is in the proximity and expanse of the sea view, and we regret that our offering did not align with your expectations. Moreover, we deeply apologize for the condition of the room and any discomfort caused by the unusual scent. We aim to provide a fresh and welcoming environment for all our guests and will certainly look into this matter. We value your comments about the dining reservations and will reflect on our systems to enhance flexibility and accessibility. We acknowledge your disappointment with the buffet offerings and appreciate your feedback as it helps us identify areas for improvement. Furthermore, we understand how the vastness of our resort can be overwhelming and the early morning rush for cabanas and chairs can be a challenge. We regret to hear about your experience with the beach. Despite these issues, we are glad that our housekeeping services were satisfactory and that you encountered at least one of our team members who made a positive impression on you at the sports bar. We take pride in our dedicated staff who strive to provide an enjoyable experience for all our guests. Additionally, we hope you managed to take advantage of our resort's extensive amenities and entertainment options for guests of all ages. The entire team certainly hope we can see you again in the future. All the best. Barceló Maya Tropical, Management
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The Tropical was very clean but needs some updating. Plumbing was an issue Trying to book a la carte restaurants on arrival was difficult with long lineups and limited availability. Yet none of them seemed overly busy when we were there They also have a rather odd way of categorizing their guests. They have something called premium which gives you privileges that other guests don’t get. I understand that certain rooms are more expensive than others but it seems odd that a person paying for a family suite doesn’t have the same privileges as a guest that has paid less in a regular sized room
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2025
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Barceló Maya Tropical
Responded Feb 12, 2025
Dear Guest, We regret to hear about the challenges you encountered with the plumbing and while trying to book our a la carte restaurants. We strive to ensure all our facilities are up to date and functioning properly, and we apologize if this was not your experience. Furthermore, we recognize the inconvenience caused by the wait to secure restaurant reservations and appreciate your patience. We also understand your concerns regarding our premium category and the privileges it entails. Our intention is to offer a variety of options to suit different preferences, and we are sorry if this distinction seemed unfair. We are pleased that you found our grounds to be beautiful and our resort clean. Our team takes great pride in maintaining the lush landscapes and ensuring the cleanliness of our property for all guests to enjoy. We hope we will have the opportunity to see you again in the future. Best regards, Barceló Maya Tropical, Management
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We thoroughly enjoyed our stay here. But the main drawback is that this resort is HUGE, and you will walk a LOT. But we loved being able to snorkel with the sea turtles everyday, at the Palace next door. There are plenty of food options, with everything you may want at the breakfast buffet, including made-to-order omelettes, bacon, sausage, cereals, fruit, and more. The lunch buffet at Las Palmeras by the pool always had a salad bar, burgers, hot dogs, two or three chicken and beef dishes, some variety of fish, and deserts at every meal. The specialty restaurants were okay, but not great. Santa Fe's steaks were not high quality, and neither was Rodizio's at the Palace. But we LOVED the Marenostrum seafood restaurant at the Colonial, and La Fuente Spanish restaurant which I believe was at the Barcelo Caribe. We did opt for a Premium room at the Tropical which was well worth it. We had a upper floor room with a wonderful view of the pool and the ocean, and also access to dine at all of the Specialty restaurants during our entire weeklong stay. On the down side, there are not enough ice machines, and the coffee at the buffets really needs to be upgraded. The "latte" machines and the regular coffee poured by the waiters, were unfortunately not good quality at all. But there are plenty of food and drink options at every meal, and you will not be disappointed. But bring your best walking shoes, because there's a huge distance between everything here at the Barcelo resort. Luckily, there's a Barcelo double-decker bus to help transport you between each Barcelo resort, which came in handy. But there's a 20-30 min. wait between each bus coming to pick you up at the hotel lobby.
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Date of stay: October 2024
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Trip type: Traveled as a couple
Room Tip:Beds and pillows at the Tropical are very squshy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Barceló Maya Tropical
Responded Oct 23, 2024
Dear guest, Thank you for the time taken to share your experience of staying with us. We regret to hear that the size of our resort and the distance between facilities posed a challenge during your stay. We understand that the vastness of our property requires significant walking, and while we do offer transportation options like our double-decker bus, we apologize for any inconvenience you may have experienced due to wait times. However, we're delighted that you had the opportunity to enjoy snorkeling with sea turtles and the variety of food options available, including the breakfast buffet at Tropical Buffet and the lunch offerings at Las Palmeras. Your appreciation for our Marenostrum seafood restaurant at the Colonial and La Fuente Spanish restaurant at Barceló Caribe, as well as the room view from your Premium room, truly warms our hearts. It's always a pleasure to hear when guests enjoy the exclusive access to Specialty restaurants provided to our Premium room guests. Nonetheless, we are concerned to hear about your dissatisfaction with the steaks at Santa Fe and Rodizio's at the Palace. We strive to provide high-quality cuisine across all our dining options and will take your comments into consideration as we continually improve our services. Additionally, we regret that the coffee quality and the availability of ice machines did not meet your expectations. Please know that we value your feedback and will review these aspects closely. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Barceló Maya Tropical Management
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We stayed for a wedding and were not impressed with the cost and food. Beds were comfortable, rooms were freezing cold, food was not impressive unless you went to their other restaurants which were additional costs. All food was either over-seasoned with seasoning we didn't like or it was tasteless. Food was cold and they need to learn how to cook eggs to order. Most meats were over-cooked, too many shells in their seafood "dishes". Fresh fruits and salads were good. Overall, we would not return considering what they charge. Several others in our party had rooms that were leaking water from the bathroom ceilings. Standing water for 3 days in one guests room.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2025
Value
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Barceló Maya Tropical
Responded 4 weeks ago
Dear Guest, We regret to hear that certain aspects of your stay did not meet your expectations, particularly with regard to the culinary offerings and the temperature of the rooms. Our aim is to provide a diverse range of gastronomy that caters to all our guests' preferences, and we apologize if we fell short in this regard. We understand how important a comfortable room temperature and enjoyable meals are to the overall experience. Nonetheless, we are delighted that you enjoyed the comfort of our beds and appreciated our selection of fresh fruits and salads. Our team takes pride in providing clean, well-maintained accommodations, and we are glad that these aspects of your stay were satisfactory. All the best. Barceló Maya Tropical, Management
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I booked three nights in Barceló Maya colonial along with private transfer from the airport to the hotel. With the transfer I had a very good experience. Very punctual and attentive. Arriving at the hotel lobby of the reservation, the girl who attended me told me that there was no availability in that hotel, without even providing friendly attention. In an impolite way he sent me to the tropical Maya (I am aware that the reservation specifies that it is subject to availability) what I do consider is that they should send you an email confirming at least hours before what your hotel will be. Because personally, they made me walk from lobby to lobby to find a space and look for someone to move me from one space to another, when one is supposed to pay for services to enjoy such comfort. On the other hand, the rooms and the building became a bit old and with a format of the last century.
As for the beach and pools everything is very good. It left me a lot to want attention both in the beach bar and in the other areas (dungeon, Sportbar, etc) because they are very classy, and they do not provide you the fast service, if you see that you are Mexican and if you do not tip them, you risk being left unattended. The same goes for buffets at lunchtime with staff helping to cater in the dining rooms.
It is worth mentioning that I went in low demand season and yet we suffered the inattention. The point they have in favor is the fact of being able to enjoy all the facilities.
In order to enjoy a few days at this Resort, it is important to be very patient and not get caught up with the discourtesy on the part of the staff as they can ruin your vacation days.
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Date of stay: February 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Now that I am back I can answer your question. I mistakenly thought from the photos and videos that as long as I stuck to the Tropical I would not have mobility issues. The walk from the lobby to the beach is much longer than it appears. I did manage but the walk to the buffet and restaurants was farther than I would have liked. We were in the Veracruz building, which is more of a walk than the Yucatan, however it is also much quieter. I requested a room on the ground floor that would be easy to walk from and it was not a long a walk to the beach and pool. For the kids, most people seemed to use their strollers to get to the buffet and pool or collapsible wagons. To get to other buildings in the resort there is a big double decker bus that comes quite frequently, but you must get to the lobby to get it. It is not a long walk along the beach to the Dolphin show or the turtles at the Maya Palace.
There is a special kids station at the buffets. I did not have kids so not a close examination but seemed to be your typical kids food of chicken nuggets, fries, pasta, etc. There are always hamburgers, chicken wings, pizza and pasta stations where they make to order as well. The Tropical and Colonial buffet are basically the same. At lunch when we were there, only one of them is open as most people eat at the pool restaurants. These do serve somewhat different foods each day but it rotates so you can check each out.
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