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Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5273)
Pool & Beach (1480)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barcelo Maya Tropical
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 19 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travelers' Choice

Looking for a place to stay in Puerto Aventuras? Then look no further than Barcelo Maya Tropical, a family-friendly all-inclusive resort that brings the best of Puerto Aventuras to your doorstep.

The rooms offer a flat screen TV, a minibar, and a refrigerator, and getting online is possible, as wifi is available, allowing you to rest and refresh with ease.

Barcelo Maya Tropical features room service and a concierge. In addition, as a valued Barcelo Maya Tropical guest, you can enjoy a pool and breakfast that are available on-site. Guests arriving by vehicle have access to free parking.

Puerto Aventuras has plenty of Mexican restaurants. So when you’re here, be sure to check out popular spots like Latitude 20, The Divot, and The Pub, which are serving up some great dishes.

Should time allow, Adoratorio, ruinas Chac-hal-al is a popular ancient ruins that is relatively easy to get to.

We’re sure you’ll enjoy your stay at Barcelo Maya Tropical as you experience everything Puerto Aventuras has to offer.

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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Diving
Mini golf
Snorkeling
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Offer:Additional 5% off
7,410Reviews518Q+A100Room tips
Traveler rating
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Popular mentions
Ana F wrote a review Jan 2021
United States17 contributions19 helpful votes
Hotel's Favorite
We came here for a long weekend and I must say that, if anything, the staff here has proven to be the best in the area. I stayed here a few years ago and it was phenomenal. Food was great, everything seemed to be impeccable (I hate seeing towels that have been disposed of, and food trays resting in the pool area), entertainment was a blast, and the list goes on. However, we just recently stayed in the midst of Covid, and these guys made it seamless. They have sanitizing stations all over the place, made sure social distancing and mask wearing is enforced and you don't have to be worrying about any of this. Food quality is still top-notch and the staff was really friendly. We will definitely return. Thank you!
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Date of stay: November 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from Gerentes Colonial Tropical, Propietario at Barcelo Maya Tropical
Responded Jan 8, 2021
Dear ANNARTF, Thank you for taking the time to provide us with your rating and your comments. We are glad to hear that our staff has exceeded your expectations and that all the safety protocols we have implemented in the hotel have made you feel safe. Kind regards and we hope to have you as our guest again in the near future, Barceló Maya Tropical
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Lauren G wrote a review Jan 2021
Raleigh, North Carolina23 contributions10 helpful votes
This resort was decent if you are looking for quantity over quality. The pools are beautful and the staff is fairly attentive. There are many beaches to choose from and they are stunning with plenty of seating. Its a a huge resort and if your staying at tropical you can go to all of them but the adults only and the Maya Palace. When we first checked in we were a bit annoyed at how poorly the maps are laid out and the quality of info in general. It was hard to navigate and know where anything was unless you just spent time wandering to find what you needed. We figured it out by the second day but for a big family that would be rough. We were there over Christmas - NYE timeframe and there was definitely space to spread out from the other guests. We are a young couple who likes to go for a nice dinner followed by a fun bar scene every night and for this reason we wouldn't visit this type of resort again. I think this is more for families or people looking for a deal or an easy way to sit by the beach and not leave. we ate at 2 a la carte restaurants and the food was decent but the overall vibe was just kind of depressing and the service at both was not good. It feels like they dont want you to eat too much and they want to rush you out. There was not really a fun bar scene open but that could have been bc of covid and their club jaguars being closed. The buffet food was decent but not a big variety. Overall if you're more of a bougie person this probably wont be up to par but it was still a good time and the rooms were decent but the food, meh.
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Date of stay: December 2020
Rooms
Location
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Response from Gerentes Colonial Tropical, Propietario at Barcelo Maya Tropical
Responded Jan 5, 2021
Dear Lauren G, Thank you for taking the time to provide us with your rating and your comments. We are glad that you had a good time in general. Regarding your feedback we would like to thank you as it is only through it that we can keep improving. Rest assured your comments have been passed on to the dpeartment managers so that they can be corrected. Kind regards and we hope to have you back again in the near future, Barceló Maya Tropical
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Milana D wrote a review Oct 2020
Antelope, California2 contributions
This is a resort well worth my stay, everything about it was amazing!! Super friendly staff, extra clean and beautiful rooms. The beach is clean and well accommodated with gorgeous views. The variety and presentation of food was just breath taken, and the restaurants and there themes were just outstanding. Just have to mention how much we loved the French restaurant and the sheaf Didier De La Cruz, and our personal waiter Yaneth Garcia, not to leave anyone out a special thanks to the rest of the staff Jose Francisco, Antonio Velazqies and La Comedia. Your smiles and the extra mile goes a long way and makes your resort a 5 star place. Thank you all for making our stay a memorable one. Would come back again and again. Joseph and Milana
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Date of stay: October 2020
Value
Rooms
Service
Room Tip: I really loved the ocean front room
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Response from Gerentes Colonial Tropical, Propietario at Barcelo Maya Tropical
Responded Oct 25, 2020
Dear Milandon, We would like to thank you for pointing out the professionalism of our waiting team members, they all indeed have a great impact on the overall dining experience of our guests and we are thrilled to read that his attentive service contributed to your wellbeing during mealtimes. Once again, we thank you for your very kind opinion about the service and we hope we can serve you again in a future. Best regards, Barceló Maya Tropical
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Tyesha wrote a review Aug 2020
1 contribution
We had the pleasure of vacationing in Mexico (August 2019) at the Barcelo Maya Grand Resort. We had the most wonderful time - the resort was beautiful and well kept, there was a seaweed issue on the beach but this did not ruin our stay. The bar staff at the pool/beach were just fantastic - we didn't have to wait very long when we ordered drinks. The Buffet staff - in the Tropical/Colonial (breakfast and lunch) were great - I have to give a HUGE shoutout to Luis Ramon who was just the BEST server we could have asked for - he made my family feel special every time we ate at the buffet (we actually asked for him every time). He was just GREAT and you could tell that he cared about his service and his customers. He always remembered what we ordered and he made suggestions for different cocktails and he would even surprised us with something different. He is a great asset to the resort, and he is also one of the reasons why we are giving this resort 5 stars. I must also mention David Balam, who is also in the Tropical Buffet (breakfast and lunch) who was also another server that stood out and offered personal service. Daniel Acosta (dinner server) again, a great server who hands down cared about his customers. The al a carte restaurants were great and a nice break from the evening buffet. We would ABSOLUTELY go to this resort again and we would recommend it to anyone looking for a great resort in Mexico and of course to see Luis again!
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Date of stay: September 2019
Location
Cleanliness
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Response from Gerentes Colonial Tropical, Propietario at Barcelo Maya Tropical
Responded Aug 7, 2020
Dear Tyesha98 We would like to thank you for pointing out the professionalism of our waiting team members, they all indeed have a great impact on the overall dining experience of our guests and we are thrilled to read that his attentive service contributed to your wellbeing during mealtimes. Once again, we thank you for your very kind opinion about the service and we hope we can serve you again in a future. Best regards, Barceló Maya Tropical
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adrevante wrote a review Mar 2020
Saline, Michigan1 contribution
For the price that was paid for our week long stay, I can't say I have many complaints. The environment of their Tropical section is absolutely unreal, the on-resort dolphins and their trainers was one of the most incredible experiences of my entire life. The quality of food, the drinks, everything I could've asked for with outstanding clean quality and brisk efficiency to my requests. Only thing I can comment on is the size of the sheets in the beds, a little small :(
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded Mar 31, 2020
Dear adrevante, It si great to hear you have enjoyed your stay here with us and thank you for comments as it is only through your feedback that we can keep improving, rest assured your comments have been passed on to our department managers so that they can keep improving. Kind regards, Barceló Maya Tropical
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Previous
PRICE RANGE
$176 - $426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya tropical hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
479
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Frequently Asked Questions about Barcelo Maya Tropical
Which popular attractions are close to Barcelo Maya Tropical?
Nearby attractions include Chikin Ha (1.3 miles), Cenote Cristalino (0.4 miles), and Cenote Azul (0.6 miles).
What are some of the property amenities at Barcelo Maya Tropical?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Barcelo Maya Tropical?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Maya Tropical?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Barcelo Maya Tropical?
Yes, free parking is available to guests.
What are some restaurants close to Barcelo Maya Tropical?
Conveniently located restaurants include Jessie Gelato, Chic Cabaret & Restaurant, and Serenity Beach Club.
Are there opportunities to exercise at Barcelo Maya Tropical?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Barcelo Maya Tropical?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Maya Tropical offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barcelo Maya Tropical?
The staff speaks multiple languages, including English and Spanish.
Does Barcelo Maya Tropical have any great views?
Yes, guests often enjoy the harbor view available here.