Family Resort, Great View
NUMBER OF ROOMS
We reserved a king bed in August. The other people we came here with had no problem getting their king in the tropical building. We got two double beds right in front of the kid pool so we got to hear kids screaming at 0800. I have two kids and left them at home for time with my husband and we can’t even sleep in the same bed. I called the premium check in to see if I could get a king size bed and no one would answer the phone so I had to walk all the way back to be told no. Then they call me the next morning to say I can move in a day but I have to check out at 1100, leave my stuff with the bell boy for four hours, and check back in at 3. Additionally, our tiny beds are not comfortable at all. The rooms are dated and it doesn’t feel like the $350/night we spent. On top of that, we tried to get a reservation for dinner the night we arrived and were essentially laughed at. We tried the separate restaurants and had no luck so we ate at the buffet. It was terrible. I personally didn’t like the hair in my food. All the food was barely warm at best. Bottom line, go somewhere else for sure.…
Love this Hotel and the whole Barcelo Complex , most beautiful beaches swim with the fish 🐟 don’t forget to bring fish food fabulous snorkeling, but not a lot of shade on the beach , lots to do shopping bowling with a bar 24 open hrs . The dolphin pen or pool is small and sad 😞 , fabulous rooms big flat screens with the best sheets fridge stocked with beer water pop coffee maker peanuts and chips , lots of restaurants to visit throughout the hotels , lots of bottled water, The buffet is pretty good.
We booked our room at the Colonial Hotel and were moved to the Beach upon arrival. This switch both took us further away from our Wedding group but was also a substantial downgrade as the Colonial is much nicer. We spent extra money to stay at the Colonial and were very disappointed. We were told that if we book through their website they have the option to move us. No discount was offered. Several members of our group had a similar experience.
Danny Munoz at the tennis court booking was great! He was very friendly and provided great customer service!Thanks Danny! Resort is well laid out with shade and sunshine. Great beach front and some snorkeling area.
Barcelo Maya Colonial was the setting for my nephew’s destination wedding. It did not disappoint. Staff was attentive to all of our needs. The event went off without a hitch. There were a few stormy days which resulted in the beach being a bit rocky. We had a ground floor room which seemed a bit musty despite fans and air conditioning. The quality of the food at the Al Fuente, Tokyo, and Mexico Lindo restaurants is very good. I think some guests would appreciate knowing there is a good quality house wine available. The property is immaculate.