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Barcelo Maya Colonial

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5,033 Reviews from our TripAdvisor Community

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Showing 2,677: English reviews
Reviewed yesterday NEW

Thanksgiving vacation a family of 2 adults + 2 kids (5 years old twins) OVERALL: [4/10] I am truly sorry for you, Barceló, your poor customer service, lack of hospitality and greedy management style is spoiling all the beauty and great potential of this resort. Good bye! Arevuar! Ciao! GROUNDS: [10/10] The resort is absolutely beautiful, with gorgeous and well...

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Helpful?
1Thank Gene R
Lloydminster, Canada
Reviewed 3 days ago NEW

READ ME !! 5th year in a row to the Riviera Maya but 1st stay at this Resort . Take the extra travel to this resort and you save soo much time on day trips , Akumal , Tulum , Coba , Xcaret , Playa Del Carmen and so many more !! The Resort is beautiful , grounds , beaches...

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2Thank Ron S
Reviewed 6 days ago NEWvia mobile

This is our first time staying here. We are midway through our stay and have had a great experience so far. The staff is always friendly and excited to chat. (Especially if you speak Spanish) I've had one massage with the therapist Coco and she was fantastic. She was knowledgeable and helped me to customize my massage as I am...

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Helpful?
Thank Diana H
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Diana: We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Maya Colonial hotel and we thank you for your kind recommendation to Tripadvisor’s readers . I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. We hope that we...

Reviewed 6 days ago NEW

Such a beautiful sprawling resort, great food and restaurants, at the buffet, Moises Guerra and Hugo Castoneda were often our servers, super attentive, funny, and kind! Made our experience even better :) The grounds are beautiful, pools are awesome, and you could always get a lounge chair on the beach!

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Helpful?
Thank Joey R
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Joey: We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló Maya Colonail we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

Reviewed 1 week ago

Friendly, active, and always asking to help you the staff made our family vacation with 14 persons beyond great. When we arrived, it was hard to find dinner reservations for all of us. The management found a way to ensure we had reservations which made it great. Fun activities from water volleyball to soccer in the pool. Would highly recommend...

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Thank Brian D
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Brian D: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel Maya Colonial and are delighted to read that we were able to match your holiday expectations. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

Vancouver, Canada
Reviewed 1 week ago

We went to this resort 3 years ago and thought it was great. The beaches are really large with lots of swimming and places to sit. The food was good with lots of choices in the buffet, great beach side buffet for lunch and good restaurants. Lots of walking which is great exercise but there is also a train to...

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1Thank nealssjj
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Nealssjj: We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Colonial hotel with us and Tripadvisor readers. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

Denver, Colorado
Reviewed 1 week ago

This was my 3rd visit to Barcelo Maya and my favorite yet. Jose Luis Salazar at Captain Morgan grill waited diligently on us each day for lunch and Juan Dela Cruz Alvarado accommodated us at the Santa Fe Restaurant with excellent service. The beach was pristine. The food was plentiful and diverse, and the activities were easy to access and...

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3Thank Dodger777
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, Many thanks for your contact, It is our pleasure to hear from you again!, we value your preference and we want to thank you for choosing Barceló Maya Colonial as your favorite vacation spot once again, we really appreciate your kind words and the time you have taken to share your experience. We hope to have the opportunity...

Reviewed 1 week ago via mobile

Manny was awesome! He walked us through everything from activities to food, excursions, was very friendly and the entire staff made us feel very comfortable and took great care of us! We will definitely be back!

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Helpful?
Thank Greg D
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

Reviewed 2 weeks ago

We just returned from a vacation at this first class resort. The accommodation and facilities were exactly what I would hope to find at a resort of this caliber. We loved that there were always available spots on the beach or in restaurants. It is a big property with many guests but there were never any problems finding a sunny...

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3Thank Louise W
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. We hope that we will have the opportunity to...

Waterdown, Canada
Reviewed 2 weeks ago

Great beach and pools, very friendly and attentive staff. The entertainment was great. Hats off to Five Star Dance Company from Canada as we would have paid to see it on Broadway!! The Buffet and ala cart restaurants were excellent. We enjoyed the double decker bus service between resorts. We would go back again in a heartbeat!!!

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3Thank rkoneill99
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you enjoyed every time you spend with us. We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $223 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with Orbitz, BookIt.com, Hotels.com, Booking.com, Barcelo, Odigeo, Priceline, Travelocity, Cheap Tickets and Jetsetter so you can book your Barcelo Maya Colonial reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Barcelo Maya Colonial staff and other travelers.
461 questions
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Questions? Get answers from Barcelo Maya Colonial staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pool side is a perfect location .”
 of 5 bubbles Y8162UHrons, 3 days ago | Read review
“All was great.”
 of 5 bubbles W5829ETbriand, 1 week ago | Read review
“We prefer rooms on the second or third floor”
 of 5 bubbles Traveler4667, 3 weeks ago | Read review
“The rooms in the Colonial could use some updating...the outlets are inconvient and could be placed in better locations. ”
 of 5 bubbles JATripReview, 3 weeks ago | Read review
“In my opinion a 3rd floor room is the best”
 of 5 bubbles jeridean, 3 weeks ago | Read review
5 of 5
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