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Dreams Puerto Aventuras Resort & Spa

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Km 269.5 Carretera Chetumal, Puerto Aventuras 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
18 people are viewing this hotel
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$243
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Free cancellation until 04/24/21
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Traveler (5500)
360
Panoramas (129)
Pool & Beach (1622)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 18 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Mini golf
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Spanish

Location

Full view
79Somewhat walkable
Grade: 79 out of 100
39Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
6,430Reviews835Q+A100Room tips
Traveler rating
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Popular mentions
Adventure759875 wrote a review Jan 14
1 contribution
My husband and I visited 1/2-9/21. We go to Riviera Maya every winter and have stayed at many different resorts. From our check in through departure the service was excellent. Staff is super attentive. The entertainment staff Alex, Leslie, Mario, Wendy, Fernando and Giovanni are terrific. They work so hard to and provide so many activities plus they are great dancers. They had several shows I would highly recommend the 3 Tenors, Jersey Boys, Beatles and the Element light dance shows. The servers, bartenders and concierge staff were great shout outs to Jorge, William, Julian, Daniel, Alma and our great photographer Ahmad. The resort is smaller than we expected but that is not a bad thing in these times. less people only about 50% capacity. more spread out. This resort is right on the beach and everything restaurants, sports, pools right outside the buildings. Some of the larger resorts require a lot of walking or shuttles. We stayed in an oceanview room on the 7th floor and it was the best view we have ever had in a beachfront hotel. We walked to great affordable golf $85 for 9 hole course that you could play twice for the $85. It was not easy, quite challenging and beautiful some holes through the jungle so we played several times. You can walk to the marina and check out the boats. We booked a great fishing charter where they made ceviche for us with the yellow tail snapper we caught. Great time felt safe all staff wearing masks and constantly sanitizing all surfaces. Most guest very diligent about wearing masks and those who were not were reminded. The good thing is most restaurants open air and you never have to eat inside if you choose not to. The food was very good , lots of options and beautiful presentation. We had great massages with Monica. I would highly recommend. Too many great servers don't remember them all but we will be back.
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Room Tip: High floors ocean front are the best views. Preferred club worth it non stop shuttles, private...
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AllisonTX22 wrote a review Jan 13
San Antonio, Texas8 contributions5 helpful votes
I’m late posting this, but was posting another review today for a more recent trip. We came here with our kids ages 6 and 8 at the time in early March 2020, the week the pandemic became serious. This was our first international all inclusive trip with the kids. We had been to 3 Secrets and 3 Dreams without the kids prior to this trip. We picked this location as it had the onsite dolphins and seemed very family friendly. Overall, this was my least favorite of the resorts we had been to, but was also the cheapest. It was dated compared to others, and the beach is nothing special. We are UVC members, and were very disappointed in the first room they gave us. It was very small for a family of 4. However, we expressed our frustration and were changed to a nicer, larger room. Like every UVC we’ve been to, the restaurants and food are excellent and the service is always above and beyond. The kids had a fabulous time and enjoyed the miniature golf course. As the beach is a little rocky, we all preferred the pool area. There is a kid’s club, but my mother in law also came and had her own room, and the kids wanted to be with us most of the time. My husband and I most enjoyed the adults only side, which was nice to have. However there were often kids over there. My kids loved being able to go to the bar and order their own kiddie cocktails. They also loved playing the water and beach volleyball which was very family friendly. We will not return to this resort, but for the cost, it was a good first family trip. We are taking the kids to Dreams Macao in Punta Cana this March, which is brand new and has a water park, so we’re excited to see how it compares.
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Date of stay: March 2020Trip type: Traveled with family
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Response from Erick Pérez, Director General at Dreams Puerto Aventuras Resort & Spa
Responded 3 days ago
¡Hola, Allison! We appreciate the time that you spent writing your review and letting us know your feedback about your recent experience at the resort. We want to provide an excellent experience to all our guests, that's why feedback is really important for us. Your kind comments will be sended to the correspondent areas, in order to implement improvements in our service. We regret not meet your expectations in every respect of the service. Your opinion is very valuable to us. Receive our best regards from paradise. Erick Pérez Social Media Coordinator
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Angie P wrote a review Jan 13
1 contribution
This was one of my favorite vacations and we will definitely return! We never left the resort because they had so many activities going at all times. My two-year old and my 12-year-old and the two in between had fun all day and we didn’t even do everything offered. The entertainment staff is so kind and welcoming. We felt like we got to know them over the week and our kids were so comfortable with them. All of the activities were centered around the pool and beach so adults could partake or not but still be close and relax. The kids club did some crafts right on the beach for the little ones. Every day they had something new like pinatas, a foam party, a beach dance party, a zip line...The dolphin area had a show so we got to have an experience without swimming with them. Although-swimming with the dolphins is now on our kids’ wish list! The food was great. We had a good variety and we ate everything without hesitation. No one got sick. The staff works SO hard and are so friendly. If you ask someone for something they say “my pleasure.” The size was absolutely perfect. They had everything we needed and yet everything was so close that even if we split up it was easy to find each other. The beach has sort of a bay type area so even when the ocean was wild with big waves, we still had a calm area to swim. We’ve only been home a week and are missing the resort and the friends we made there. We will definitely go back!
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Date of stay: January 2021Trip type: Traveled with family
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Response from Erick Pérez, Director General at Dreams Puerto Aventuras Resort & Spa
Responded 3 days ago
Dear guest: We love to read that your stay was excellent and that you and your kids had amazing family moments that will last forever! Like you well mentioned, our entertainment team provides a lot of activities all day long in all the resort. This to make our guest's experience one of a kind! The size of our facilities allows all our valuated guests to have everything near and take care of their family easily! The same our beach that is not too deep and the kids can play around. Receive our best regards from paradise We can not wait for your next arrival at your second home Erick Pérez Social Media Coordinator Dremas Puerto Aventuras Resort & Spa
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Cindy Reese wrote a review Jan 11
5 contributions1 helpful vote
+1
Lesley, Wendy, Alejandro, Mario, Fernando, and Giovani were the most positive, kind, energizing entertainment staff. They love what they do and it shows. They are so uplifting and make exercise seem like a dance party. I looked forward to my daily activities with this crew! The beach is beautiful and weather is amazing there. All of the staff are friendly and hard working. My daughter got married on our trip and everything was perfect. Such attention to detail. Wendy in the hair salon is completely gifted. Everyone’s hair was gorgeous.
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Date of stay: January 2021
Value
Location
Service
1 Helpful vote
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Response from Erick Pérez, Director General at Dreams Puerto Aventuras Resort & Spa
Responded 4 days ago
Dear Cindy: We want to thank you for the time that you spent writing your recent stay at Dreams Puerto Aventuras Resort & Spa Like you mentioned, our entertainment team is always looking to provide excellent activities to our guests, since early in the morning and late in the night entertainment. Our Weddings Department is commented with all our guests and always looking for perfection and excellence in every event, accompanying our bride and groom all the time to make their even one in a lifetime experience. Wendy will be glad to read your kind comments about their service! Receive our best regards from paradise. We can not wait for your next arrival at your second home Erick Pérez Social Media Coordinator Dreams Puerto Aventuras Resort & Spa
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LaDonnastohl143 wrote a review Jan 11
Arnold, Missouri1 contribution
Uvc rep was horrible. On the first day i wanted to leave. We got there early. Hadnto tell them inwas a member i had to ask for an up grade. I had kids that were hungry and needed a drink. Nothing was offerednat first. Then he tooknus to get food that didnt open from 30 and just left us there.
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Erick Pérez, Director General at Dreams Puerto Aventuras Resort & Spa
Responded 4 days ago
Dear guest: Thank you very much for taking the time to rate your recent experience at the resort. We regret that this wasn't excellent and we apologize for it. All your comments will be shared with the correspondent areas in order to implement improvements. Please contact our team in our email addresses. Receive our best regards Erick Pérez Social Media Coordinator
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PRICE RANGE
$153 - $406 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams puerto aventuras hotel puerto aventuras, dreams hotel puerto aventuras, dreams resort puerto aventuras, sunscape puerto aventuras riviera, sunscape puerto adventuras
FORMERLY KNOWN AS
Dreams Puerto Aventuras Resort & Spa All Inclusive
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
305
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Frequently Asked Questions about Dreams Puerto Aventuras Resort & Spa
Which popular attractions are close to Dreams Puerto Aventuras Resort & Spa?
Nearby attractions include Puerto Aventuras Marina (0.3 miles), TAO Wellness Center (0.7 miles), and Puerto Aventuras (0.4 miles).
What are some of the property amenities at Dreams Puerto Aventuras Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Dreams Puerto Aventuras Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Puerto Aventuras Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Puerto Aventuras Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Dreams Puerto Aventuras Resort & Spa?
Conveniently located restaurants include Jessie Gelato, Cafe Ole, and Bamboo Cafe & Smoothies.
Are there opportunities to exercise at Dreams Puerto Aventuras Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Dreams Puerto Aventuras Resort & Spa have an airport shuttle?
Yes, Dreams Puerto Aventuras Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Dreams Puerto Aventuras Resort & Spa located near the city center?
Yes, it is 0.6 miles away from the center of Puerto Aventuras.
Are any cleaning services offered at Dreams Puerto Aventuras Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Puerto Aventuras Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.