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Dreams Puerto Aventuras Resort & Spa

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Traveler (4339)
Pool & Beach (1249)
Room & Suite (990)
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Overview
  • Excellent50%
  • Very good29%
  • Average12%
  • Poor5%
  • Terrible4%
Travelers talk about
“seaside grill”(502 reviews)
“world cafe”(343 reviews)
“el patio”(338 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Dreams Puerto Aventuras Resort & Spa
Special Offer: Rates up to 40% off
Hotel deals
Offers from Dreams Puerto Aventuras Resort & Spa
Special Offer: Rates up to 40% off
Hotel deals
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Reviews (5,189)
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4,409 results
Traveler rating
2,059
1,352
575
240
183
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LanguageEnglish
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2,059
1,352
575
240
183
Show reviews that mention
All reviewsseaside grillworld cafeel patioadult poolfamily pooldreams pabarracuda barsushi restaurantpreferred clubexplorers clubdolphin viewnatural poolcoco cafemarina sidewater showfish tacoskids club
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1 - 5 of 4,409 reviews
Reviewed yesterday via mobile

Huge disappointment! Do not waste your money, it is a scam. For $250 a night, can not believe the terrible conditions of this hotel. -Bathroom shower is about to fall apart -Bathroom door got stuck and could not get out of the bathroom -Surprise, no...More

Thank Linda R
Reviewed 2 days ago

Good drinks but if you smoke you will be sitting next to a bathroom that smells like sewer the whole time. Rocky beach. Very good evening entertainment. Rooms were nice and clean. Great staff. Excellent room service menu.More

Thank Catherine B
Response from Sune O, Redes Sociales en Dreams Puerto Aventuras Resort & Spa at Dreams Puerto Aventuras Resort & SpaResponded yesterday

Dear Catherine: Thank you for taking the time to write us and tell us your point of view. We regret that you have not been excellent in terms of experience, we appreciate that you have added positive points and we hope to receive you later...More

Reviewed 4 days ago

I'd give this resort a 4 in some areas and a 3 in others. (Well, maybe also one 2 due to leaks in the bldg.) If there were a 4-, that's what I would have chosen to rate it. Just came back from a 3...More

2  Thank mlbcruiser
Response from Sune O, Redes Sociales en Dreams Puerto Aventuras Resort & Spa at Dreams Puerto Aventuras Resort & SpaResponded 3 days ago

Dear mlbcruiser: Thank you very much for your candid review of your recent stay at our hotel. Your comments are definitely the engine that motivates us to continue offering the best services and always give us the best effort. We appreciate the time spent writing...More

Reviewed 4 days ago via mobile

I've only written one review in the past, but I feel I have to. We visit Cancun/Riviera Maya twice a year. This is our first time staying here, we've only been here a few hours, and we already want to leave. Yes, it's drizzly, but...More

1  Thank tarac1
Response from Sune O, Redes Sociales en Dreams Puerto Aventuras Resort & Spa at Dreams Puerto Aventuras Resort & SpaResponded 3 days ago

Dear tarac1: We were really sad to read your review and found out that we did no achieve to fulfill your expectations, for this we apologize. Please be certain that your comments will not be overlooked we take all our guest feedback very seriously. Once...More

Reviewed 6 days ago via mobile

Overall not bad but don’t expect perfection either. We stayed a week with two families of 5 each. The bad...sea weed pretty much prevented beach swimming except 1 day. Also smells pretty bad all over but you do get used to it. Pools are older...More

1  Thank Ross M
Response from Sune O, Redes Sociales en Dreams Puerto Aventuras Resort & Spa at Dreams Puerto Aventuras Resort & SpaResponded 3 days ago

Dear Ross M: First of all, thank you very much for sharing your comments with us, it has been a pleasure to receive you. We regret very much the inconveniences that could have had during your stay. On the other hand, it's great to know...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Free Internet
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
$188 - $587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
#11 Luxury Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras
#12 Top resorts Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$188 - $587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
#11 Luxury Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras
#12 Top resorts Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (4339)
Pool & Beach (1249)
Room & Suite (990)
Dining (512)
Amenities (175)
Family and Play Areas (86)
Business Center & Event Rooms (29)
Questions & Answers
Ask a question
JillF5
June 20, 2018|
Answer
Response from brettcarney10 | Reviewed this property |
I am not sure, we purchased that with our original package..BUT I'm not sure what extra's you really get for your money if you are a Preferred Club Member. All we received was some coupons for $10 off a bottle of wine (one... More
1
Vote
Matt W
June 17, 2018|
AnswerShow all 3 answers
Response from Alex R | Reviewed this property |
Hola. No cigar lounge. Although they put a stand every other night next to the world cafe outside the unlimited club and sell cubans...montecristo, cohibas, romeos, etc. The price is very economic. Only cash. There are... More
1
Vote
129dlt
June 15, 2018|
AnswerShow all 2 answers
Response from JillF5 | Reviewed this property |
It took about an hour. We had no stops. We were on the 7th floor and had a fantastic view.
1
Vote
Room Tips
"Ask for non-leaky room on at least 3rd floor. Lagoon/dolphin view side quieter (due to rain?). Family (gulf..."
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"Staff made sure that linens and towels were changed daily. Mini fridge was also restocked daily."
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"Higher floor, Ocean View - Avoid rooms over the night club or you will have trouble sleeping before 2am."
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"Ask for a room facing the adults only area... Much quieter than facing the pool area."
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