The people are amazing, the service and experience they show off is out of this world. Very funny and entertaining, these people know how to do their job. One of the reasons I would return to this hotel, will be to see them and have fun again!
Gonzalo, Roman, Luis, Gerry, Esbeydy, Lesley, Marco. SUCH AN AMAZING CREW!!!!! Seriously you can’t help but love this group! Definitely explore out and about around the resort as well as the expeditions but if you just want to relax at the resort, you will not be disappointed! Always something fun and they always remember your name. I can’t say enough about the entertainment…always a game or new activity to learn! So FUN!!
this place was so amazing. i haven’t met one rude person here. everyone is very nice and the service is great! room service is a little cold when u get it but that depends on what floor your on. this place is good for a family vacation and just for a couples vacation too. all the food is free!
Excellent service had a wonderful time and the staff were very sweet and fun!! There is always something to do here. Highly recommend coming with family and friends for a good get away vacation. Amazing!!
Gonzalo, Romano, all the staff are absolutely amazing!! Trip was elevated because of their high energy and sociability. Our trip wouldn’t have been the same without all of them making it a wonderful experience!!!
I got married her June 17, 2022. Almost one week later and I'm still struggling to find the right words that truly capture our special day. I worked with Angie for the majority of the planning and she provided me with all the info and helped me build my dream wedding. You send them pictures of what you want and she add it's to your template. Reminder, this is a destination wedding so you often don't start planning until about 3 months before your wedding date...which is typical for destination weddings. My advice to you is plan what you can ahead of time (dress, bridesmaids, welcome bag, itinerary, resort info, etc,) so you are ready to go all in once the planning begins. Itzel and Lourdes worked with me a month prior to my date and we're my onsite coordinators. They were truly incredible did everything to continue to make my dream wedding more than I could have asked for. I can't even count how many times I texted with itzel due to forecasted weather. She was so responsive and did everything she could to make my day perfect. Now to the wedding day, it was beyond what I could have ever imagined. I still feel at a loss for words. The entire week I felt celebrated by the wedding department and the staff at this resort. They all knew my name and did all they could to accommodate me. The MC was wild and incredible. My wedding was beautiful and so fun. I hope one day I can put into more words just how incredible my wedding experience was. Oh and they left rose petals all over our rooms he night of our wedding 🥰 I highly recommend having your wedding here. The wedding team truly made me wedding my once in a lifetime and helped give us the best memories.…
I had a travel agent that planed our 20th wedding Renewal Celebration. We had prepared for approximately 45 guest in which we had a total of 43 that attended. The travel agent was able to prepare the group of rooms for them guest however we were informed by out TA that the planning of the wedding would begin in January 2022. There were numerous emails sent between the TA and Angela from Dreams however it was nothing EVER solidified with finalizing our contract until my Husband and I reached out to the Weddings Dept ourselves and at that point it was the end of March. Upon arriving at the Resort the staff was Extremely nice and Very welcoming. It was such a pleasant experience. My Wedding Coordinator Lourdess was ABSOLUTELY AMAZING!!!! She deserves a Promotion!!! She was so helpful and she stuck with me and assisted the party that EVERYONE was so appreciative of Her willingness to make our day ABSOLUTELY AMAZING!!! KUDOS TO LOURDESS! We were unaware that the Resort was under construction but the time that we shared with our family Was our focus! Thank you Dreams for your Hospitality!!!…
Great service, all the workers are very engaging and friendly. Made sure everyone had something to do and had a lot of fun. Lots of events around like a family center with games, beach activities, tours, etc.
My kids absolutely loved everyone at the adventurers club! The staff is wonderful! My kids never wanted to leave and enjoyed all the fun activities they had for them there. I would recommend to anyone!
This has been by far the best vacation to Riviera Maya and the staff could not have been any better the food was great and i spent an amazing time here.Then the activities with the animals and wild life in Dolphin Experience was great too. 10/10 must visit.