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Barcelo Maya Caribe

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2,813 Reviews from our TripAdvisor Community

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Showing 1,349: English reviews
Florence, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 9, 2015

This was a fantastic first stay in Mexico. The staff are very courteous and try to be accommodating as possible. The buffets were tasty. I especially enjoyed the "Capri" specialty restaurant. One think that isn't well advertised is that this property is actually FIVE properties connected. And for the most part you can travel freely within 4 of them. I... More 

Helpful?
4 Thank Deanna S
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Deanna S: Thank you so much for sharing your impressions about Barcelo Maya Beach Resort, we are glad we have accomplished your expectations and enjoyed your vacation with us. we appreciate you have found our staff to be hard working and friendly. We are pleased you enjoyed the Capri Restaurant, with its Its design and gastronomy that will transport... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 9, 2015 via mobile

My chose Barcelo Maya for our all inclusive family vacation, first off checking in was awful, they gave us the wrong room twice, and refused to make up for it. After fighting we were able to receive wifi and free dinner. It's 20$ per person and per device for wifi, the mall has free wifi from 10-12 pm which is... More 

Helpful?
3 Thank EliBise
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear EliBise: We really appreciate your review and your comments which are very important for us We want to thank you for choosing Barceló Maya Beach Resort as you vacation Hotel, however we are sorry for any inconvenience caused and I can let you know that I would have like so much to solve this issue for you, and I... More 

Kelowna, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 5, 2015

Barcelo Maya Caribe in Cancun, Mexico is definitely a wonderful family resort as close to 100% perfection in every respect. The property has stunningly beautiful & fabulous palaces scattered throughout; perfection repeated in each. 'Barcelo' is the holiday name to remember--the best...

Helpful?
1 Thank Dieter O
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Dieter O: First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with the Tripadvisor users. we are glad you have enjoyed the property and Service, we also want to thank you for finding our all properties very attractive. We love your positive attitude towards... More 

Winterport, Maine
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 30, 2015

Just returned from a week's stay at the Barcelo Maya Caribe, our first all-inclusive resort stay and will not be our last. The resort was meticulously clean, the beach beautiful and the staff from the front desk to wait staff and housekeeping made our stay comfortable. Everyone is hard-working and greats you with a smile. We divided our time lounging... More 

Helpful?
3 Thank Maureen S
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Maureen S: First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with the Tripadvisor users. We are glad we have not only fulfilled your expectations, but exceeded!!! We love your positive attitude towards our services, and we will be sure to pass your kind... More 

Bellville, Texas
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 30, 2015 via mobile

My family and I booked this trip for my birthday celebration! It was our first all inclusive experience and I don't think we will go anywhere else! We are already planning a trip back! The food was delicious and plentiful, the beach was pristine with a ton of shaded seating, and the alcohol was never more than a few steps... More 

Helpful?
2 Thank Irie8
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Irie8: First of all please let me congratulate you for your recent birthday, it is a pleasure you have chosen us as your spot celebration. We are glad we have accomplished your expectations and enjoyed your vacation with us and we are happy you have enjoyed many aspects of your stay with us, such as the buffets, pool bars,... More 

Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 30, 2015

Just returned from another two weeks at the Barceló Maya. This time we stayed in the newly renovated Caribe section. I have to say that the new amenities (swim-up suites, the Maya Mall, Strikers, the 3 new restaurants, the new buffet, the wave rider and water park, etc) are all quite impressive and great new additions to an already fantastic... More 

Helpful?
1 Thank Philip G
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Philip G: Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Caribe as your favorite vacation spot once again, we really appreciate your kind words and the time you have taken to share your experience. We want to thank you for allowing us to continue serving you and of course we will... More 

Omaha, Nebraska
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 29, 2015 via mobile

This was my 3rd time to the Barcelo and I brought my boyfriend and another couple for their first visit. We are in our mid 40s and we're just happy to get a way for a week. We originally booked the Tropical but when we arrived they said they were moving us to the Caribe. I wasn't real happy about... More 

Helpful?
2 Thank Tracy A
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Tracy A: Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Beach Resort as your favorite vacation spot once again, we really appreciate your kind words and the time you have taken to share your experience. We are very sorry your booking has been moved without any previous notification, however we are... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 29, 2015

We just got back from our second stay at Barcelo. Overall, we're very pleased. The first time we stayed at the Deluxe Palace this time we stayed at Caribe. Honestly, I didn't see much of a difference (saved a couple of bucks, the rooms were not as nice, the fridge is stocked with less goodies, and no wifi). We like... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Josue S
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Josue S: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, we also want to thank you for finding our staff to be hard working and friendly, and we will make sure to pass... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 28, 2015 via mobile

I am here at the Barcelo Maya Caribe. It has gone down hill since I was here 3 years ago for my wedding. The food is horrible. The beaches are full of debris. And we upgraded to the premium bracelets and have received none of the so called services on our services sheet. Won't be returning to this resort. No... More 

Helpful?
7 Thank Jellycoco
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Jellycoco: Thank you for taking the time to share your comments with us, we are sorry we have not met your expectations up to this moment. We will contact you immediately to address these issues. Warm regards More 

Regina, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 27, 2015

barcelo needs to protect people snorkeling we had jet skis go through the roped off areas a lot,a bit scary accident waiting to hapen. not sure if i would take my kids to much topless women. some had morales and stayed out of site but lots paraded them selves. close to the water parks that was nice. beach was very... More 

Review collected in partnership with this hotel

Helpful?
2 Thank mirandamccallumpeers
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Mirandamccallumpeers: Thank you so much for sharing your impressions about Barcelo Maya Caribe. Please let me share that guest feedback is very important for us, as we know they help us to continue improving our services, having said that, I will address your concerns to the corresponding department, since one of our main premises is our guests’ safety. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Barcelo Maya Caribe

Address: Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $186 - $498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#2 On the Beach Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#6 Romantic Hotel in Puerto Aventuras
#10 Family Hotel in Puerto Aventuras
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