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Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5146)
360
Panoramas (84)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barcelo Maya Caribe
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 18 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Room & Suite (475)475
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Business
Languages Spoken
Spanish
Hotel links
Special Offer:Additional 5% off
8,171Reviews710Q+A100Room tips
Traveler rating
  • 5,805
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  • 534
  • 240
  • 218
Time of year
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Popular mentions
Gina D wrote a review Nov 24
1 contribution
We had a great experience, Angel Tamay was our helper and he was really pleasant and great!! I had a burger with grilled onions and it was delightful. Angel connected with us about Boston Red Sox and that www great!
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Date of stay: November 2020Trip type: Traveled with family
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Response from Grzegorz Wieczorek, Director General at Barcelo Maya Caribe
Responded yesterday
Dear ginadS95SR, First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards, Management
Read more
Clara Russell wrote a review Jun 2020
Fort Worth, Texas102 contributions59 helpful votes
Hotel's Favorite
If safety and well being is important to you and your family, then may I suggest visiting Barcelo Maya Beach Caribe. From what I have personally witnessed, I trust their cleaning and sanitizing measures more than ANY OTHER place or resort in all of Quintana Roo . I have reviewed them before on their cleaning practices and how sanitary they are. I am sure they will be even more diligent post CoVid pandemic. In addition to how well they clean and disinfect the property, and rooms they handle all food with highest standards. Literally the chefs walk around with thermometers in their pockets, taking food temps continually. In addition to all of this, Caribe is placed directly in the middle of this huge resort with best access to all the water sports and pools and best beach entry point. If this is your first time to visit, you will enjoy the updated rooms as well as the amazing array of food available 24 hours a day.There is so much fun for everyone. that you will never have to leave the resort. If you have the means. I recommend upgrading to the Club Premium package! So worth it. You will have an amazing time from check-in the efficient staff, including Javier and Emilio at the front will take excellent care of your bags, while the girls in Club Premium will get you checked in quickly and efficiently. I would love to name individuals who deserve to be mentioned, however..truth be told the entire staff is so wonderful and accommodating, that its hard to call on just a few. They all go above and beyond their jobs to ensure your vacation is a memorable one. So a big huge thank you to all who work at Maya Beach Caribe. We will be back, again soon.
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip: Club Premium rooms are closer to the beach and pools.
See more room tips
4 Helpful votes
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Response from Ángel Cruz, Director General at Barcelo Maya Caribe
Responded Jul 28, 2020
Dear txgirl2009, Thank you for choosing Barceló Maya Caribe as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,
Read more
donnarourke wrote a review Apr 2020
2 contributions
First visit to Barcelo Caribe, Riviera Maya, Mexico. We were six family members and we had a fantastic time. Resort was very nice, our room was older however clean & comfortable. Beach was outstanding and many pools. Food was quite good, we did the Buffet’s as we had two young children. Lunch bars were good, lots to drink, sports activities, lots to do. We didn’t get to the nightly shows as we were exhausted by 10:00 pm. Huge place with 6 resorts together, Caribe, Tropical, Beach, Adults only, the Palace and I’m missing one. We had a great time with no complaints, and the staff were friendly, very nice and aimed to please us. We tipped everywhere as they are very hard working, and very gracious.
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Date of stay: January 2020Trip type: Traveled with family
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Response from Roam41780702201, Gerente at Barcelo Maya Caribe
Responded Apr 14, 2020
Dear donnarourke, First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management
Read more
Jeff G wrote a review Mar 2020
Waterloo, Iowa588 contributions124 helpful votes
+1
My first time to this large resort the tenth Mexican resort/hotel I've stayed at. This area is great, maybe just a little dated, but no problem. The room was quite nice. On 3rd floor, there is an elevator if needed. Compared to many resorts the lobby area doesn't wow you as you enter, nor did the exterior. But that didn't matter. It was easy to find my way around the resort. Short walk to pools and beach was just a short distance beyond. The very large well organized buffet wasn't far to walk back to either. Lots of food options well displayed and labeled. Near the mall, Sports bar area is the free WiFi, limited times. Or $45/wk...odd not free! Being there over Spring Break made it a bit busy due to many high school students! However with the virus issue there wasn't many around. There are so many pools you can use and plenty of loungers and hammocks. There is even a lap pool with 5 lanes, I think, that was great! On the beach you'll always find a lounger and shade from a palm tree. The restaurant's are really well done, modern stylish and strick on dress code, for once. You won't go hungry! Fine dining for sure. Besides not giving you the free WiFi, the other issues would be not having enough bartenders at the theater. Maybe a more detailed map showing where you get your towels for pools etc. and restroom locations. I found both easily enough. Yes there are many things that do cost extra but you don't need to leave the resort to enjoy some unique things. Sign up for a free sailboat ride, you'll love the changes in water colors! Few good areas for snorkeling, mostly from the pier towards Palace. Lots of long beaches for walking. Take a Collectivo to Playa del Carmen cheap easy get to Hwy they will take you for $3 or less each. Pay when yoy get off. Be sure you learn where to get the ride for returning to resort etc. Cross Hwy take one to Tulum, cheap, walk to ruins pay for tour guide..easy.
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Date of stay: March 2020Trip type: Traveled solo
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Response from Roam41780702201, Gerente at Barcelo Maya Caribe
Responded Apr 2, 2020
Dear Jeff G, First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again, Best Regards Management
Read more
Robert C wrote a review Mar 2020
11 contributions
Our first visit to an all-inclusive resort was excellent, with great service, good food, and a relaxed feel to the resort. We stayed at a Premium-Level room with an ocean view. This made the visit more special with amenities and benefits that we thought were worth the up-charge. The room was spacious and well maintained. We had no real use for the balcony jaccuzi, but just sitting out there and looking at the palm trees and beach was terrific. The Beach-side shop "Piscina Beach" offered lots of items to enhance our visit. Sunscreen, swim goggles, beach balls and more. Both Mayra and Gisela in the store were so friendly and helpful which made our visit even more enjoyable!!!
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Date of stay: February 2020
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Response from Roam41780702201, Gerente at Barcelo Maya Caribe
Responded Mar 30, 2020
Dear Robert C, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community of TripAdvisor Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards,
Read more
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PRICE RANGE
$175 - $448 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya caribe hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras, barcelo maya caribe beach
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
414
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Frequently Asked Questions about Barcelo Maya Caribe
Which popular attractions are close to Barcelo Maya Caribe?
Nearby attractions include Chikin Ha (1.0 miles), Cenote Azul (0.4 miles), and Cenote Cristalino (0.2 miles).
What are some of the property amenities at Barcelo Maya Caribe?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Barcelo Maya Caribe?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Maya Caribe?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Barcelo Maya Caribe?
Yes, free parking is available to guests.
What are some restaurants close to Barcelo Maya Caribe?
Conveniently located restaurants include Jessie Gelato, Chic Cabaret & Restaurant, and Serenity Beach Club.
Are there opportunities to exercise at Barcelo Maya Caribe?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Barcelo Maya Caribe?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Maya Caribe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Barcelo Maya Caribe have any great views?
Yes, guests often enjoy the harbor view available here.
Is Barcelo Maya Caribe accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.