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Barcelo Maya Caribe

Traveler (4626)
Panoramas (84)
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Certificate of Excellence


#6 of 18 hotels in Puerto Aventuras
Certificate of Excellence
Property amenities
Room service
Fitness Center with Gym / Workout Room
Free parking
Adult pool
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Tennis Court
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
Great View
Park View
Hotel links
Visit hotel website
Special Offer:35% off
Hotel deals
100Room tips
Traveler rating
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Popular mentions
I was a little skeptical of this resort, It was my first ever all inclusive experience and I'd heard some horror stories from others about booking all inclusive and the place turning out to be a dump...Barcelo Maya Grand resort IS NOT ONE OF THOSE PLACES!! The place is beautiful, the rooms spacious and comfortable. The food was delicious no matter where we ate. The pools really do looks as good as they do in the photos! I felt that what we paid was way more than reasonable for what we got. I will definitely be returning in the future!
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Review collected in partnership with Barcelo Hotels & Resorts
Hotel's Favorite
It was our eleventh time at the Barcelo Maya Grand Resort in 10 years. My wife loves there (it is her paradise on Earth). Currently the resort has 5 hotels and we already stayed on 4 of them (Maya, Tropical, Palace and Caribe) and there is a new one called Maya Riviera – Adults Only under construction. This time we stayed at the Barcelo Maya Caribe in Premium Level, oceanfront with private pool, and we really enjoyed it. Laying down on a double lounge chair in the pool was very relaxing. In the evening the water was warm and very peaceful, I miss it already! The Premium Level also includes room service and we used it many times ordering breakfast, lunch or dinner, we have experienced good service and excellent food, beers were just handy in the room mini bar replenished daily. The Wi-Fi service works very well through the resort, including beaches. For food, there are plenty of choices, 5 snack bars close to the beaches, 6 restaurants a la carte, 6 buffets. Our preference are buffets (no schedules, no dress code, more options and able to taste and repeat). We definitively recommend Barcelo Maya Grand Resort; it has spacious rooms, many pools, sandy beaches with plenty of shadows provided by palm trees, and great choices for snack bars, restaurants and friendly staff. We have experienced great time year after year, so we will definitely be back next year, and next, and next, and next….
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Response from Roam41780702201, Gerente at Barcelo Maya Caribe
Responded 2 weeks ago
Dear Leo_Gabi_CA First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management
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Ximena Molina was the best part about the trip. The dance lessons are what my friends looked forward to dancing everyday and with her bubbly and happy spirit was perfect for the trip. Highly recommend her for any type of job. Overall 10/10.
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Amazing Resort!!! So many activities. Amazing scene. Sports bar was Fantastic! Fernanda Parra was the Bartender of the week at the Stripes Sports Bar! See you again soon. Will definitely visit again very soon.
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Response from Roam41780702201, Gerente at Barcelo Maya Caribe
Responded yesterday
Dear Felicia D We want to thank you for sharing this opinion about your recent stay at the Barceló Maya Caribe. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to guarantee that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Best regards, Management.
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Originally we were going to stay in Punta Cana but due to the recent events happening my girlfriend and I decided to rather be safe than sorry. My travel agent had told me that the Barcelo Maya was one of the best stays in Cancun and she couldn’t have been more incorrect by that statement. The room for 8 nights was incredibly small and when we asked to pay for a upgrade they had claimed they had no more room available. Upon arrival I was incredibly upset when I noticed the beach was covered in seaweed to the point where I walked across the whole beach just looking for a area where I could walk into the water without having to step into seaweed. All the Restaurants require a reservation and most places are booked, I stayed for 8 nights and found it incredibly difficult to find any open reservations, since you cannot eat at restaurants for most days you are stuck with the buffet and let me tell you it isn’t pretty. When we were able to get reservations we went to what guest services told us was “the best food you can eat” which was far from it, all the food was mediocre and they gave no portions and the best place our advisor told us “Kyoto” was the absolute worst with the food being in such small portions i left still hungry and my friend who I had been traveling with got food poisoning the next day. We had demanded a refund and asked to be moved to The Royalton which I had stayed at in 2017 and absolutely loved but Barcelo had refused and no matter how hard I fought because I couldn’t take it anymore they kept refusing. I received a call from front desk offering a room change so of course I took it only to walk into a room the SAME EXACT SIZE only this time the toilet was leaking and the bathroom was flooded, may i also mention that our sheets had blood stains on the bottom. The resort is infested with raccoons and bats that make being outside past dark impossible and every worker is incredibly rude and disrespectful. I wouldn’t make my worst enemy stay here.
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$183 - $497 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
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