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Carretera Chetumal Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló Maya Caribe
Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 19 in Puerto Aventuras
Location
4.4
Cleanliness
4.4
Service
4.3
Value
4.1
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:EXTRA 10% OFF
8878Reviews780Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Niamoni F wrote a review Yesterday
Hampton, Virginia1 contribution
Sebastiana is one of the most wonderful people I have ever met. She waited on us and was so honest and assertive. The buffet restaurant was good. Definetly coming back to the BARCELO MAYA CARIBE just to see her. Great service....
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Date of stay: May 2022Trip type: Traveled
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Response from Ángel Cruz, Director General at Barceló Maya Caribe
Responded today
Thank you for such a wonderful review and for sharing your experiences with the TripAdvisor community. I’m sure your review will help many with future vacation choices.
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Annie P wrote a review Aug 2021
South Jordan, Utah12 contributions9 helpful votes
Hotel's Favorite
Sailing with Carlos We had a great little ride with Carlos on the sailboats at Barcelo. It’s a free activity that you can sign up for in the morning. The water and wind were perfect. He taught us how the sail boat works and let my husband try it out.
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Date of stay: August 2021Trip type: Traveled
Room Tip: Sign up first thing in the morning
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1 Helpful vote
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Response from Ángel Cruz, Director General at Barceló Maya Caribe
Responded Aug 10, 2021
Dear anniep868, We would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Caribe and are delighted to read that we were able to match your holiday expectations. The Management
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Louise B wrote a review Yesterday
2 contributions1 helpful vote
Flew with TUI fron UK Manchester booked premium so had the lounge in T2 inluded which was really nice start to holiday, flight was 9.5hrs no issues in Manchester straight through completed immigration form on plane which you hand in when you go through passport control please keep the 2nd part safe for return journey. At present TUI are mentioning vistax we tried numerous times to pay before going but wouldnt accept our payment and read on numerous pages same happening and didnt bother, wasn't needed when coming home so dont worry about it. Cancun airport getting the luggage and transfer took foever after a long flight was quite stressful all in all another 3.5 hrs :-( The fun then started we all have different expectatith for our holidays and I have been to Mexico many times so I will be honest with my review. 3 bookings 6 people in party, I had all bookings under my email etc eventually arrive at Colonial we believed we staying at Caribe but they chnage at last minute even though I had emailed previously as had asked for suprise in room for husbands 60th cake maybe sparkly wine. Only had 1 reservation for 1 group no TUI rep on site had previously downloaded APP sent numerous messages they advertise always in contact 24/7 response supposed to be within 30 minutes still not had a response absolute waste of time no idea what I would have done if emergency. Eventually they get booked into the Caribe, now they mush have had my booking as one of he couples in their room had choclates, a cake and sparkly wine so they thought that was the norm. The Caribe reception staff where amazing as we all wanted to be together they couldnt move us that night but agreed to move day after, which I was so pleasd about, as the colonial rooms not sure if all the same but ours was so musty the bedding felt as if been put on not dry due to the humidy wasn't a nice feeling everything was damp, next day Caribe moves us from Colonial with rest of group. There in an evironmental tax you pay per room per night can only be paid by card or pesos 2 weeks was 440 pesos (there abouts) which isnt a lot for 2 weeks but we where not told about it and some in the group only had dollars. You can use any of the four hotels their facilities their restaurants at the Beach, Caribe, Colonial and Tropical, this is really good as the first few days we thought we where are at club 18 to 30 in Ibiza there was young adults everywhere in the Caribe pool, smoking in the pool cans plastic bottles everywhere not soemthing you expect and if this had been the only pool it would have been horrendous. utilise all the facilities there are plenty of areas to party or just relax, there is a lovely little adults only pool in the Beach hotel area which is away from the bech more internal and they have day beds you can hire for 20 dollars lovely secluded area, but again can suddenly get inundated with young adults, but found this very quiet early on. All hotels are easy to get to once you get your bearings, all have breakfast buffets, all have outside lunch grills and all have pool bars, some with daily entertainment. We found the Colonial nicest for breakfast and the Captain Morgans grill best for lunch, didnt like any of the buffets for night time unless you had food cooked there and then its just so hard for the food to be kept warm nothing was ever hot but saying that you would never go hungry. You have access to 5 restaurants a week and need to pre book. we only booked a couple as never knew what we would be doing, majority for the men need long pants and are very strict on this. A number of nights we just went on the off chance if they had availability and every time we got a table. There is nightly shows at 9.30pm in two of the theatres. These where better than average there is nothing to do after the shows apart from sit at the lobby bars which have no atmosphere this is something you have to make yourself, the other option is strikers which is in the Caribe side open till 2am had bowling and a variety of other games which you have to pay for it is very much geared around the Canadians/Americans but did show UK football there is a guide when walk in with whats on. The beaches we struggled the whole two weeks we where there due to the seaweed they are endless in the work that they do to try and clear a walk way into the sea but it is soo bad for them and also the rocks to get in cut your feet to shreds you have to wear shoes to go in as cant see them and a few people had some nasty injuries. We managed to find the turtles this is amaxing just walk to the Palace hotel looking out to the sea its the last hotel on left wade out and just wait for their heads to pop up for air, also there are a number of sting rays right at the edge. Mexico is a lovely place we did coco bongos this was our third time wouldnt go again gone more into being a night club than the amazing show it used to be but if you have never been go its an experience its just mad mayhem but make sure book a table. The canadians tip for everything we tipped if we had a good service some bars drinks where excellent same drink in another bar where terrible just try them all some bars we drank smirnoff other bars wouldnt serve it as not premium so dont know just ask. We had a lovely two weeks, if there is something you dont like remember there are three other hotels that you can use you will find one you like being at. There are a numbe of facebook groups where you can get plenty of hints and tips from. I used them all the time but be mindful you will not find any negative comments on there they will rip people to bits if anything negative is said lol so just use it for any questions. What we noticed the last few nights that they ran out of glasses around 9.30 so drinks where being served in take out cardboard coffee cups again this is not something I expected for a 4^ resort, but for some people they dont mind. It is a beautul place, the surroundings, the gardens majority of the people your holiday is what you make it I am sure within the four hotels you will have a wonderful time, the resort try their best sometimes its the guests that ruin it for others.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Ask for top floor as hear everything
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Response from Ángel Cruz, Director General at Barceló Maya Caribe
Responded yesterday
Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Barceló Maya Caribe will be your preferred resort for your next visit to the Riviera Maya and Mexico. We appreciate you sharing your experience with us and we look forward to serving you again. Your comment is very important and can serve as a reference to other clients of what they can find in our Barcelo Maya Grand resort complex.
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Mark K wrote a review May 15
1 contribution
Very good service, very kind and took care of us. We tipped them pretty good, and they made sure to match the top with there service and work. Really enjoyed coming to the buffet. The food was good. But I’m still very shocked with abricel. He’s very kind and thoughtful
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Date of stay: May 2022Trip type: Traveled
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Response from Ángel Cruz, Director General at Barceló Maya Caribe
Responded yesterday
We thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.
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travelbodOrrville wrote a review May 15
Orrville, Ohio10 contributions7 helpful votes
Had Nicolas caalam for our waiter. Great,friendly attentive service. Top notch guy.. The breakfast buffets were the best stop for a meal each day. Dined outside where it was a lot more peaceful and beautiful.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip: Get the glass(crystilano) balcony for the full effect of the landscape.
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Response from Ángel Cruz, Director General at Barceló Maya Caribe
Responded yesterday
We greatly appreciate your opinions about our staff and the service we provide in the hotel restaurants. Our chefs and waiters works to satisfy clients with demanding palates, our gratitude for sincerely expressing their experiences in our hotel.
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Kyle E wrote a review May 14
1 contribution
Great worker very nice guy Thankful for letting me play fifa against him even though he bet us in penalties it was good to meet you and play with you, very good drink and fun timesEduardo Pedro Jessi Diana
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Date of stay: May 2022Trip type: Traveled
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Response from Ángel Cruz, Director General at Barceló Maya Caribe
Responded 2 days ago
We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
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Ebugni98 wrote a review May 14
1 contribution
Eduardo, Pedro, Jessi, Dianna were incredible. Both very nice, are super friendly, excellent service. They take care of you very well! We had an excellent night and we're able to enjoy ourselves on our trip!
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Date of stay: May 2022Trip type: Traveled
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Response from Ángel Cruz, Director General at Barceló Maya Caribe
Responded 2 days ago
Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay.
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Liz P wrote a review May 14
1 contribution
eduardo is amazing go to him anytime, he is so helpful pedro jessi diana he works for excellent vacations at striker bar and he is a very nice guy. he helped us play a gsm on the big screen and we actually won
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Date of stay: May 2022Trip type: Traveled
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Response from Ángel Cruz, Director General at Barceló Maya Caribe
Responded 2 days ago
I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. 
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WestHaven-er wrote a review May 14
West Sacramento13 contributions2 helpful votes
I must confess right up front I am biased. Biased towards great service; great location; and great staff. The Barcelo was unknown to us until, at the coordination of a friend, we went on our 25th anniversary. The experience was, shall we say, life changing. Since then, we have mad 17 trip to the Barcelo Maya Grand Resort (not what it was called originally) and frankly it is, as the Resort Manager, Sr. Bacerra called it, the Barcelo "is our home away from home.". Now, to be clear the folks at the Barcelo are NOT PERFECT. There are many reviews to confirm this. They ARE HOWEVER the most sincere and kind folks in the hospitality industry. From the houeskeeper to managers like Senor Arturo Bustos (our most recent host at The Caribe Resort) they are one and all among the nicest and most accomodating hosts in all the hospitality industry. To date we have enccourage 12 couples to try the Barcelo and of these already more than half are regulars. Now, to be clear, I realize that after 18 trips we may get more kindness than the first year visitor, but it was how great our first visit was that we became 18 time guests! There is not better value and no better escape than the Barcelo Maya Grand Resort. Our son and daughter in law had their honeymoon there (and have been back 4 more times); our next door neighbors just spent their 5th stay with us in February 2022. My former coworker went in 2021 at our suggestion and in 2022 went back again. So, if your looking for a rowdy spring breaker location to get crazy, sorry, the Barcelo is NOT you option. But if you are a grown up looking to be treated, as my closest friend said after his first trip, "to be treated like a king" at a genuinely quality resort in the Riviera Maya, the Barcelo is absolutely to be considered.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Room Tip: Be Patient at Check In. They just want to make you happy and patience pays off!
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Response from Ángel Cruz, Director General at Barceló Maya Caribe
Responded 2 days ago
Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Caribe hotel with us and Tripadvisor readers. Please come back time of the time
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Kevin N wrote a review May 13
Milwaukee, Wisconsin6 contributions6 helpful votes
If you want an amazing cocktail, visit Rogelio and Antonio and Deysi! They are FANTASTIC and made our vacation fabulous! Barcelo is a fantastic resort to visit and we cannot wait to come back as soon as possible.
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Date of stay: May 2022Trip type: Traveled
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Response from Ángel Cruz, Director General at Barceló Maya Caribe
Responded 2 days ago
We would like to thank you for pointing out the professionalism of our bartenders team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes.
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PRICE RANGE
$216 - $326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya caribe hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras, barcelo maya caribe beach
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
414
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Frequently Asked Questions about Barceló Maya Caribe
Which popular attractions are close to Barceló Maya Caribe?
Nearby attractions include Escapology Riviera Maya (2.2 miles), Chikin Ha (1.3 miles), and Cenote Cristalino (0.4 miles).
What are some of the property amenities at Barceló Maya Caribe?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Barceló Maya Caribe?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Maya Caribe?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Barceló Maya Caribe?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Maya Caribe?
Conveniently located restaurants include Chez Waffle, Jessie Gelato, and 081.
Are there opportunities to exercise at Barceló Maya Caribe?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Barceló Maya Caribe?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Maya Caribe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barceló Maya Caribe?
The staff speaks multiple languages, including English and Spanish.
Does Barceló Maya Caribe have any great views?
Yes, guests often enjoy the harbor view available here.