We have just returned from two weeks at this hotel.The hotel is fantastic,slightly difficult for us Brits, it has an American style grades , economy, privileged and exclusive! I just wish the travel agent had told us! We swam with turtles and Dolphins , a day of history at an incredible Myan temple.

Loved the hotel! Staff were fantastic, especially Carlitos! Always felt relaxed & well looked after. The piñata disco was brilliant! the Japanese restaurant was a big highlight the whole family enjoyed! Staff were fantastic with the children, animation excellent! Brilliant holiday!

We had such a great time that we are already planning to go back. The staff kindness is unbelievable, they all treat with you with respect and politeness. The restaurant managers are always looking out making sure the visitors look satisfy. Unlimited drinks and food.

Excellent hotel. Staff very helpful, friendly and hard working. Food is varied, plentiful and delicious. Several bars and restaurants apart from the buffet. The steak house in particular was fantastic. The first bit of beach we visited was quite rocky going out into the water but we then walked a bit further and found a much smoother part. Beach towels... More 

Since we arrived people at front desk, tell us we only has a room with twin bed. I request 1 months ago few time by e mail a King bed. So RUDE. We travel to celebrate our anniversary. We request one months in advance a king bed, after I argument with some of the staff he finally putted us in... More 

Beautiful hotel, great food and drinks.Super staff..Everywhere clean..All are very nice and competent.c.Staff works very hard in this heat but all are smiling and do you all want you to be happy...Holiday in a place like this is a dream come true...

Great resort for someone who doesn't like to swim or have a lot of sand. Great rooms- privilege was very modern and updated . Food was ok. Couldn't get to any of their restaurants- they do not do reservations anymore and "first come first served " doesn't work well. You do not wanna wait for and hour and then wait... More 

I can't praise this hotel,highly enough as the entire staff make you feel welcome to their beautiful complex. The grounds, pools, beach areas, bedrooms, restaurants and bars are all well cared for and clean. A lot of thought has clearly been out into how best to make their guests visit as enjoyable and special as possible. The food was well... More 

We visit Playa del Carmen often and this hotel was one of our favorites. The snorkeling was a great bonus right in front of the hotel. 4 Great theme restaurants were also a bonus. We will definitely consider returning here if the price is as good as it was this time.