Catalonia Riviera Maya
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Av. Xcacel, Puerto Aventuras 77782 Mexico
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$140
Free cancellation until 05/28/22
Reserve now, pay at stay
$141
Free cancellation until 05/28/22
Reserve now, pay at stay
$151
$112
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Hotels.com$140
ZenHotels.com$151
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Panoramas (7) Pool & Beach (2789)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 10/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Catalonia Riviera Maya
Updated 10/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 19 in Puerto Aventuras
Location
4.1
Cleanliness
4.5
Service
4.3
Value
4.1
GreenLeaders Platinum level
The Caribbean Sea's turquoise waters can be seen from this hotel-paradise. Come and get ready to spend some unforgettable days in the heart of the Mayan Riviera, surrounded by marvelous landscapes and seductive, white sand beaches. The hotel is located in the wonderful Puerto Aventuras development. This is a tourist development which boasts a marina for yachts, a golf course, restaurants and dolphin tanks, all within easy reach of the main Mayan Riviera attractions.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Telephone
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish
Location
Full view
78Somewhat walkable
Grade: 78 out of 100
47Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
Contact
Av. Xcacel, Puerto Aventuras 77782 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
13703Reviews2043Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
Loved the food and the location of the hotel. Plenty to do and was able to move around the resort during the day. The staff were very. Friendly and incredibly helpful. However more staff are n the ded in the sports bar as there was a long wait to be served but overall loved it and will be returning next year
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
Affordable family vacation. We are all about convenience and being able to do our booking for flights , hotel and tour packages with Southwest Airlines made our trip very convenient and enjoyable. We stayed 9days and 8 nights. Book privilege with hotel worth paying a little more for perks.Buffets was good. Room service is free . Book reservations for restaurants as soon as you get to hotel Don’t wait . Men need to wear dress shirts or t-shirts when dinning in restaurant , no exceptions not worth trying talk staff into letting you they won’t budge. Alebrijas (Mexican Cuisine was our favorite restaurant all the food was delicious. Japanese restaurant was similar to Benihana recommended sushi platter and Mixed meat entree. Pool bar was highlight of trip when we had our rest days . Service at hotel was great all staff friendly. Amstar is on property to assist pre-paid and new customers for tours. Sophia with Amstar was amazing at assisting us with our prepaid Amstar packages she planned our days out perfect so our tours got better as we stayed through out the week. It’s not asked but I highly recommend tipping. Workers are not paid much in Cancun so just like us in the US a lot of people in service industry rely on tips . Acegria Spa was amazing. my husband and I did a couple message with hot rocks and it was very affordable definitely cheaper then US . Genaro and Ninfa were very good at messaging muscles and utilizing hot Rocks over body. We booked with them twice because they were so good. The only thing that was not a good thing on property was beach it was beautiful to look at but seaweed was intense. Nothing the resort could control seaweed on beaches is something all resorts have. We didn’t book Catalonia for beach so that didn’t ruin our trip. Property is gated with security so safe location. If you want to leave resort You are able to leave resort and walk 20 min to shops and other restaurants also there’s a shop to convert for peso if you wanted to . I don’t recommend converting money at hotel due to rate being 3-4 dollars less it’s value verses if you did it outside of resort. ( 17 at resort outside 19-21) all resorts are less in value then if you converted outside. Room were cleaned daily and we were greeted with cute animals letting us know room cleaning was done ❤️ When we checked out couldn’t pay with US dollars for room charges it was iether peso or credit cards . Definitely recommend Catalonia very affordable and great service all staff friendly. Catalonia was apart of vacation packages offered with Southwest Airlines we travel Southwest all the time and only book are vacation package through southwest. Catalonia 10 out of 10.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Riviera Maya
Responded 2 days ago
Dear Georgetta, Thank you very much for taking a moment to share your opinion. It is a pleasure for us to read that our property has been to your liking; we will keep working as a team focused on the satisfaction of our guests in order to meet all the expectations of our customers, we hope you come back in the future to enjoy these improvements. Thank you very much for your visit. Best regards,
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Booked this hotel for a belated honeymoon. Was expecting a lot nicer accommodations. Room was okay, the AC was amazing in the rooms! There is not really a beach, so if you want to play in the water, there are not really any places to do so. Food was alright, nothing amazing. They seemed to serve leftovers from dinner for breakfast. Also water was really hard to get. Servers wouldn’t give us big enough glasses and neither would they come refill quick enough. Overall it was good, but somewhat disappointing to what the pictures show.
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Date of stay: May 2022Trip type: Traveled
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Riviera Maya
Responded 3 days ago
Dear Tabitha, Thank you for the opportunity you have allowed us to be your accommodation in the area. We welcome your feedback as it is one of our sources for continuous improvement. Therefore, we will forward your concerns about the bar service to our corresponding leader. We also confirm that under no circumstances will leftovers from the evening menu be used for breakfast. Our entire gastronomic offer is prepared on the spot with the freshest products. However, we regret that this impression has been created and our Executive Chef will be monitoring the dynamics to prevent this from happening again. Thank you for the opportunity, hopefully, we will have you back in the future to show you the improvements made and make amends for this dissatisfaction. We remain at your service,
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+1
Myself and my boyfriend visited Mexico for a holiday after flying from NYC, so we needed a relaxing holiday! The service was great, and Ivan was helpful when we decided to upgrade our package by helping us move all of our luggage with great conversations and suggestions of what to do. The restaurants are nothing like I have experienced before, from the buffet to the 3 course meals it was beautiful and a variety to choose from. Our upgraded room was worth it, we had a modernised base level room it was perfect! However, the doors were quite loud to close and it did wake us up in the evenings/early mornings. There was the availability to book trips at the resort which would include transportation too. Overall, I would highly recommend for anyone looking to book!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Riviera Maya
Responded 3 days ago
Dear Shauna, First, thank you very much for giving us this valuable opportunity to serve you in the Riviera Maya; it has been a pleasure. We are delighted to read that your experience has been positive and that the room has been enjoyed along with all its benefits. Without a doubt, the upgrade to any Privileged category is a set of benefits that appeal to our guests. On the other hand, from your observations, we are pleased to read that the gastronomic offer has achieved this recognition, during the last years we have been working on the quality of food. Finally, dear Shauna, we are thrilled with your contribution and rejoiced with your kind recommendation. Of course, we hope you will return very soon, it will be a pleasure to serve you and again achieve a fantastic result like this. Kind regards,
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We had a lovely time. Good food, great entertainment, clean hotel, friendly staff, and sun! Rooms were rundown but the beds were comfy and everything was kept very clean. Lots of pools to choose from and we enjoyed every meal! It’s a gated community so felt very safe wandering around. Shopping is only a 10-15 minute walk away but you can also rent a golf cart to get there which was fun. If you reserve the dinners, make sure you are on time, they will not hold the reservation for more than 10 minutes past. Would definitely come back.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Cleanliness
Service
Sleep Quality
Helpful
Overall we had a good time. The rooms are outdated, only one plug and sink backed up the first night. I am disappointed that booking as a member did not mean anything in terms of complimentary covid testing or greeting upon arrival.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Riviera Maya
Responded 1 week ago
Dear Taylor, Thank you very much for taking the time to share your impressions. The feedback that our guests share is essential because it invites us to get to know each other from other eyes, and thus, to understand the needs that our guests have and that we must cover, that is why we appreciate the sincerity in your words. Together, we will be working according to our standards to improve our offer and achieve a wow effect on all our guests. We appreciate the opportunity provided, we hope to have the honor of being chosen again in the future, it will be a pleasure to show the positive changes achieved. Best regards,
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This was such a fabulous vacation, at an incredible value. We ended up staying an extra day! Absolutely 100% the best customer service we've had at a resort and I've been to a Relais & Châteaux. They were SO NICE! And the resort is GORGEOUS! -The property is beautiful. It has all the tropical beachy vacation vibes you could want! Pretty pools, swim up bars, beautiful decor- honestly we thought this hotel was the prettiest looking in the area. -THE NIGHTLIFE IS AMAZING!! Was so shocked at the incredible Theater they have on site, it's huge with a great bar outside and the talent of the dancers IS INSANE. I cannot stress enough how talented the dancers/actors are. The shows have full broadway-level choreography, full costumes, great music, and really really incredible technically trained dancers. So much appreciation for them. We ended up giving them $100 when we left because they put their hearts out there. Also The Abuelo bar at night has fabulous live salsa/latin bands. -Our room was so great! Really strong A/C, and the balconies are beautiful. The room isn't super fancily decorated, but who spends time in their rooms anyway? -THE SPA. They have a stunning jacuzzi/hydro spa which rivals 5-star resorts. We got multiple massages there that were some of the best we've ever had. The spa is truly gorgeous, with a sauna, steam room, indoor and outdoor jacuzzis, wellness pools, etc. -We never had 1 problem finding a beach chair, or a chair by the pool. There were plenty. -It's Cancun and the beaches aren't great in Cancun, but the resort to me was really close to being as nice as Moon Palace. The beach is more like a lagoon, the only downside but it's still really pretty and you can walk to the place next door. -The excursions, especially the Cenotes, were breathtaking and cheap and again very kind people. -Everyone from check-in to concierge was so sweet and it made our trip so nice :) Guadalupe at breakfast, Elena, the woman who books the excursions, Antonio and Grisel at the spa- so many to name! I'll end by saying I have been to some verrrrry fancy and expensive resorts with my family, and this was great and we enjoyed the whole thing. 5 stars!…
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: Our room was right by the main lobby and fabulous- we were so close to everything and it was a...
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Helpful
Food was excellent and plentiful. Pools clean. Staff very friendly and accommodating. Shows were great. Seaweed? Yes, preventing use of ocean; however, we did not smell anything terrible. Just avoid area where seaweed piles up from daily cleaning. Men were removing seaweed from ocean beach area all day long, filling dump trucks, working hard! Only a few times did we get a bad smell over 6 days. My husband has asthma and he was bothered by the smell but this was resolved with him wearing his face mask. There is this problem all up and down the coast. Room was adequate but bring your own tissues and body lotion. When we needed new towels we got them. It’s not a 5 star and maybe not a 4 star by some standards but we weren’t looking for or paying for luxury. Restaurants were excellent but be sure to book them right away for your whole stay. They fill up fast. We took a taxi to X-caret—20 min away. Worth the entrance fee. We enjoyed this trip a lot. Traveled with a 5 yr old who loved the whole trip and enjoyed all the kids! I’d go again.…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Social Media Catalonia Hotels and Resorts, Promocionar at Catalonia Riviera Maya
Responded 1 week ago
Dear guest, We feel very grateful to you. First of all, for your preference, you have allowed us to be part of the family memories you now take with you from the Riviera Maya and that is unique for us. Also for let us know what you have found to improve and your understanding of the natural phenomenon we deal with daily. We can assure you that your remarks will be considered. Nothing would give us more pleasure than to know that you return and on this occasion, we achieved your 100% satisfaction. Thank you very much for your kindness and preference. Best regards,
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The food at La Brisa is excellent!!! There is a seaweed problem so sometimes there is no beach access. The hostess at Alebrijes was rude to us because we didn't have our ticket, but the front desk people said it didn't matter. Really great value overall. Would return. Oh and definitely have your picture taken by the professionals at the this resort. They rock.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Riviera Maya
Responded 2 weeks ago
Dear Ash, Thank you for sharing your opinion. While we celebrate that the rich gastronomy met your expectations, we are concerned to read that you experienced some service issues. Therefore, we would like to apologize. We want to inform you that we are working on improving our service, so we will address what you remark with the team involved. We appreciate your preference. Hopefully, you will decide to come back again in the future to enjoy the improvements achieved. Best regards,
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Karla and Mauricio are the best at planning your excursions for your trip. They are not oushy and truly just want you to have fun so they focus on your wants and needs. This trip was by far the best trip we've taken as a couple and I can't wait to come back and explore more of Mexico.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Riviera Maya
Responded 2 weeks ago
Dear Vanessa, Thank you for sharing in this popular community your positive opinion about the performance of our colleagues Karla and Mauricio. We are sure that they will be thrilled to receive your recognition and will encourage them to continue offering their best. Thank you very much for this opportunity, we hope you come back soon. Best regards,
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PRICE RANGE
$141 - $218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
catalonia riviera maya puerto aventuras, catalonia hotel mexico, catalonia rivera maya, riviera maya catalonia, hotel catalonia riviera maya, catalonia riveria maya, catalonia riviera maya resort, catalonia riviera maya all inclusive, catalonia mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
423
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Claim Your Listing Frequently Asked Questions about Catalonia Riviera Maya
Which popular attractions are close to Catalonia Riviera Maya?
Nearby attractions include Escapology Riviera Maya (0.4 miles), Puerto Aventuras Marina (0.4 miles), and TAO Wellness Center (0.7 miles).
What are some of the property amenities at Catalonia Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Catalonia Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Catalonia Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Catalonia Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Catalonia Riviera Maya?
Conveniently located restaurants include Jessie Gelato, 081, and Aventura Gelato.
Are there opportunities to exercise at Catalonia Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Catalonia Riviera Maya have an airport shuttle?
Yes, Catalonia Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Catalonia Riviera Maya have airport transportation?
Yes, Catalonia Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Catalonia Riviera Maya located near the city center?
Yes, it is 0.7 miles away from the center of Puerto Aventuras.
Does Catalonia Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.