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El Dorado Seaside Palms, By Karisma

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Carr. Cancun - Tulum Km. 95, Puerto Aventuras 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$425
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Free cancellation until 01/21/22
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$425
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Free cancellation until 01/21/22
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Traveler (13480)
360
Panoramas (67)
Pool & Beach (2481)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 20 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
El Dorado Seaside Palms is an excellent choice for travelers visiting Puerto Aventuras, offering a luxury environment alongside many helpful amenities designed to enhance your stay. Free internet access is offered to guests, and rooms at El Dorado Seaside Resort offer a flat screen TV, a minibar, and air conditioning. During your stay, take advantage of some of the amenities offered, including room service and a concierge. Guests of El Dorado Spa are also welcome to enjoy a pool and breakfast, located on site. For travelers arriving by car, parking is available. There is no shortage of things to do in the area: explore popular ancient ruins such as Adoratorio, ruins Chac-hal-al. Enjoy your stay in Puerto Aventuras!
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Taxi service
Wifi
Paid internet
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Horseback riding
Ski rentals
Skiing
Snorkeling
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Neck massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Desk
Minibar
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
English, Spanish
11525Reviews3151Q+A100Room tips
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Popular mentions
Rcunseth wrote a review Jul 2021
Colorado Springs, Colorado1 contribution
We had a very nice stay for seven days. The food was absolutely delicious. Can’t say there was a meal we didn’t like. Jorge, our personal concierge was great and very helpful. Very pretty property. Great service and a great time!
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Review collected in partnership with this hotel
Date of stay: July 2021
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Wandezze1 wrote a review Jul 2021
3 contributions
Me and my husband had a great time. The swim out rooms are the best. The assortment of food was good also. There was an excess amount of seaweed, but they cleaned it as much as they could daily. All the workers were very nice and pleasant.
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Review collected in partnership with this hotel
Date of stay: July 2021
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Ashlee H wrote a review Jul 2021
Fort Worth, Texas16 contributions
+1
We were optimistic for a relaxing, low key, beach getaway. Our expectations were low, and we primarily wanted two things…sleep, and quiet relaxation by the pool (this was our first couple trip post baby being born). We arrived and got checked in, which was quick and easy. We booked a swim out suite, and while the rooms are nothing fancy, the access to the pool was just what we wanted. We arrived at 8pm - and since all restaurants require reservations, we were directed to the beach for the BBQ. The food was great that night, but service was awful. We ate with no drinks, and when asked for silverware, they told us it was at our table (we didn’t have a table since we arrived so late, and all of them were already cleared and bused). The attitude of the serving staff was very much one of inconvenience, and we felt bad having to ask for water, silverware, beverages as they seemed irritated by our late arrival to the beach buffet. We went back to our room after dinner, and while washing up for bed, found that the sink leaked. They came and replaced it the next evening as we were getting ready for dinner. The following morning we went to shower, and the shower handle holder was broken. Maintenance again came the next night to fix the issue, but we were doubting the attention given to the rooms after two things were broken. Sleep was tough because due to covid, they have the disco each night out at the beach bar with loud blaring music. You can hear the bass all the way in your room, and we were the furthest back from the beach (due to the swim out). I can’t imagine trying to sleep in one of the rooms closer to the beach!! The ooonce ooonce ooonce was heard all night until early in the am when they shut down. The buffets for breakfast were understaffed, so you had to wait a really long time for someone to come and serve you. Lunch at the beach bbq was ok, we ate fish and ceviche daily. The pizza was pretty bad. We waited an hour and a half for lunch from the pizza place one day and almost got up and left. Room service was barely edible. For dinners, the Asian fusion tasted like everything had come out of the freezer and had a ton of sugar. Culinarium was so bad we had to go to the dinner buffet afterwards. The Italian was pretty good and the Mexican was excellent, but otherwise all of our food was sub par. My biggest complaint is with the concierge. You have to go daily in the Morning to make your dinner reservation for that night. I went two mornings at 8 am and was told the time slots open were 5pm or 9pm. We went back later in the day and said we weren’t comfortable eating that early or late, and they found us another time at 6. But it required two trips to the concierge. Many people on the pool told us to go ahead make reservations for the whole week- so we went the next morning and asked to do this. We were told they weren’t supposed to do this, and when I started to press them and explain that others in the pool were allowed, they let us too. This is the dumbest thing- either have a rule and stick to it for EVERY GUEST, or don’t have that as a rule. Then, we went to fill out the form four days in advance for our covid test, and we’re told they would email us a day and time. Neither me or my husband received an email. We went back on Saturday to ask the concierge (flight was Monday) and were told all reservations and walk ins had been filled and they were out of covid tests, and we couldn’t get one on Sunday. Our concierge told us “sorry, you can go to the airport and test there” to which I was not comfortable with. I asked why they hadn’t reached out to us about the covid test and never told us we could walk in, and he said he had tried to reach us but was unable to. I pressed and said - how did you try to reach us- and he said well I came by your room but you were out in excursions. We took no excursions. We had no missed calls on our room phone or messages. And we had messaged with the concierge on the app already about the sink and shower issues. So I don’t believe they ever tried to reach us. Regardless, his entire attitude was “I don’t care about you people” and completely unhelpful. We ended up having to pay $80 on Saturday, spent a good chunk of our day stressed and going back and forth with the concierge, before the ONLY helpful employee, Fernando, scheduled our covid tests in our room for the fee. It was a mess and the entire vibe from the concierge was just that they didn’t care about their guests. The liquor choices were subpar compared to other 5 star riviera Maya resorts. No drambuie, tequila cream, etc. They had one day they were serving drinks out of coconuts, but for an extra charge to your room…not all inclusive. They had tequila cream (that you can order anytime from Valentin) at each hostess stand, but only available for extra charge. Same with the pretty blue and white Azul tequila. I’ve never been to an all inclusive resort where they display liquor that’s an extra charge (other than wine). We went to the spa, and spend $400 on a couples massage. Massage was subpar. My guy had callouses on his hands so they were pretty rough/uncomfortable. In the men’s locker room, the dry and steam spa were both broken, as well as the sink and a urinal. Definitely not worth the price. On top of all of that- this hotel is a party hotel. Many guests were older parents with college aged kids, or 50-60 year olds looking to party from 10am on. The swim out pool was anything but relaxing, as there were catcalls, whistling, and music played on a portable Bose speaker loudly. Multiple attempts to order shots for everyone in the pool and pass them out were made. And the palms side is supposedly the LESS party side. Thank god we didn’t book in the tower side of seaside suites. All we wanted to do was relax. I will say the guys cleaning the seaweed from the beach are working tirelessly and did an amazing job while we were there. And the snorkeling out past the barriers is amazing. But we won’t ever return to this resort. Valentin and Secrets properties are much better.
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Date of stay: July 2021Trip type: Traveled as a couple
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Marie B wrote a review Jul 2021
11 contributions
Oh where to start? We booked through Cheap Caribbean on the infinity side, had proof with us- they did not care. They put us on the villas side and only moved us to our real booking on the infinity side after we agreed to to pay $500 more. The villas are really run down and musty. We paid the difference to enjoy the vacation we intended, but were disappointed with multiple things. But let's start with what was good- the rooms on the infinity side are large, beautiful, with cozy beds and pillows and a gorgeous en suite bathroom that was to die for! Shower had dual heads, one being a rainfall. The dinner at the Italian and Mexican restaurants were both really tasty. Bili at the front desk on the infinity side was as helpful as she could be and really sweet. Lizbeth was also very sweet and helpful when she could. Alicia at the bar off the infinity lobby was great with customer service and served very delicious drinks. (Tip: try the flower pot drink, it's delicious!) In front of the lobby on the sensimar side, they had a bar out there one night that was serving liquor with coffees that they lit on fire (quite the show!) that were delicious. Oscar Rodriguez and the fire show were both amazing entertainment the night we ate dinner on the beach. Now for the not-so-good stuff...three of seven members in our group got what must be Montezuma's revenge/food poisoning and they were all sick for 4-5 days. It was not good. The buffet was not good at all, and they are still serving you due to COVID, so it took a long time to get food to boot. The pub restaurant was disgusting. Raw fish, BBQ was both bitter and too sweet. The whole meal was just not good at all. The complex is really large, and they will shuttle you in golf carts, however it takes FOREVER for them to come around. You're better off walking, but by then you'll be drenched with sweat, just fair warning. The seaweed issue was just absolutely awful here. They had people trying to clean it up (We felt so sorry for them as they were using only pitchforks to make a tiny dent in a seemingly endless job without machinery). The smell is unreal, and so awful that eating at Driftwood was completely out of the question. We were supposed to be assigned a personal concierge- never heard from them once. We had to go to the main concierge desk to reserve for dinner (oh yeah, you MUST make reservations for dinner at any restaurant). Calling concierge or room service takes a million rings before anyone will answer. Room service meals were TERRIBLE. Literally inedible, and that's after waiting for over an hour to get our food, which also arrived stone cold. Make sure if you go to download the app first. There are not good maps or information stations, so it's easy to walk (for forever) in the wrong direction. We really had issues getting enough bottled water and coffee creamer to our room on a consistent basis. The main pool was fun and had great service, though. The infinity pool out of our room was also really cool. Only two stars because of so, so many issues. Would definitely not go again.
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: Book on Infinity side, the villas are not in good shape
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Estelle S wrote a review Jul 2021
Chicago, Illinois62 contributions30 helpful votes
If you think this is the hotel you are going to? Think again. This hotel may be a five stars hotel. The El Dorado seaside suites palms is definitely not a five star hotel. More like a 4 star motel. Very disappointed I am going to try to make the best of my stayed. And will make it a point to do my research next time around. Dated and stinky.
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Motel hotel. You decide where you want to spend your vacation. I will not spend it on the palm...
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Response from Karisma Hotels and Resorts , General Manager at El Dorado Seaside Palms, By Karisma
Responded 2 days ago
Dear Estelle S On behalf of the staff and management at El Dorado Seaside Palms we would like to thank you for sharing your review detailing your current experiences with us. As you are at the hotel, we would like to urge you to contact our chief concierge and guest service at the lobby of the El Dorado Seaside Palms as unfortunately we can not identify you or your reservation from the information shared on this website We are truly very sorry to hear of your experiences and challenges encountered to date however we would like the opportunities to change your perceptions and ensure we go above and beyond for you during the remainder of your stay, surpassing all expectations.
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PRICE RANGE
$233 - $677 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado seaside hotel, el dorado seaside suites mexico, eldorado seaside suites, eldorado resort, el dorado resort spa, hotel el dorado seaside, el dorado seaside resort, el dorado spa, el dorado seaside mexico
FORMERLY KNOWN AS
El Dorado Seaside Suites - Adult's Only
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
380
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Frequently Asked Questions about El Dorado Seaside Palms, By Karisma
Which popular attractions are close to El Dorado Seaside Palms, By Karisma?
Nearby attractions include Akumal Beach (4.9 miles), Cenote Santa Cruz (4.9 miles), and Chikin Ha (3.2 miles).
What are some of the property amenities at El Dorado Seaside Palms, By Karisma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Seaside Palms, By Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Seaside Palms, By Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Seaside Palms, By Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Seaside Palms, By Karisma?
Conveniently located restaurants include Jessie Gelato, CHIC CABARET & RESTAURANT, and Girafe.
Are there opportunities to exercise at El Dorado Seaside Palms, By Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at El Dorado Seaside Palms, By Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Seaside Palms, By Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does El Dorado Seaside Palms, By Karisma have any great views?
Yes, guests often enjoy the ocean view available here.
Is El Dorado Seaside Palms, By Karisma accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.