Celebrating my 60th birthday and I had a superb treat when I got to our beach cabana. Alvaro & Anastasio went above and beyond to make my day special. My cabana was beautifully decorated with balloons and a happy birthday banner, they even had a birthday cake made out of towels xx They made sure my day was special by always checking up on me to ensure I was okay and if there was anything I needed. They gave me an umbrella and remade my cabana with fresh warm towels after a rain storm. They truly are the best and a real credit to this hotel. Well done to you both and keep up the good work xxx
We can’t say enough about Alvaro and Anastacio our beach butlers. They really made our stay the best vacation yet, and this is our 5th visit to Seaside Palms. Alvaro has an awesome playlist that we had a lot of fun with. Seaside has definitely stepped it up. We WILL be back!
We have just finished our 2 week holiday here at el dorado seaside suites. First off we need to mention the amazing entertainment team; Fernanda (Nora) , Benjamin, Alex and Maria were so positive and engaging they provided so much fun throughout the entire stay. We miss them so much! The hotel is excellent overall . The room was cleaned everyday and bar restocked. The maintenance issue that we had was fixed within 10minutes of our arrival to the room. The rooms are dated a little bit and could do a make over. The pool and beach beds are no issue at all. There is a quieter rectangular pool we could get beds at around 9 . The activities pool was always taken but we did not mind this. There were always beds around the beach throughout the day , including the Bali beds. The food is amazing! We tried all the restaurants twice and couldn’t fault the food at all. The seafood market is the buffet option that you don’t need to book. The food here was good and varied but depends on your taste. We had nonissues booking into the restaurant- we ate between 7-8 which we normally do at home anyway. The only thing we would say is that we wished the ice cream was also available from the seaside section as well as the palms, as you had to wonder over to the other side for an ice cream We booked 5 excursion through TUI; whale sharks, coco bongos, dolphins, chichen itza, and xplore. We enjoyed them all - there is wide range of trips to choose from. The whale sharks is a brutal day at sea on the boat, or it was for us at least with the rocky water conditions. We did see one whale shark but only spent 5 minutes in the water and did find the overall experience quite underwhelming. Coco Bongos is a great show - unfortunately our transfer coach was an hour late and we were stuck with restricted view seats (despite paying a Gold Member price), however TUI refunded us half of the price we paid the next day without issue which we thought was fair. The dolphins/manatee encounter was fantastic, with lots of interaction time with the animals. Chichen Itza is a long day with an early pick up, although our tour guide kept us engaged throughout and there was even the opportunity to see a traditional Mayan village and swim in a cenote. Xplore is a great day out, but probably only if you are good with heights as the main attraction appears to be the zip lines. Tip for Xplore - do the zip lines as early in the day as possible, during the afternoon the queues are long and take a while to go down. We would highly recommend this hotel to anyone! Thank you for having us! Patrick and Lewis…
Suemy is the best! She was always here when we needed anything! Prompt and courteous service!! Beach area was fun and pleasant. Well kept, clearing the seaweed as it came in. Food was good and convenient in the beach area.
We’ve had a fantastic week at this wonderful hotel! Many thanks to all the Tui blue entertainers - Alejandro, Nora, Maria, Benji, Jadi, Liza (and any names we’ve forgotten). The pool volley ball, aqua fit and dance classes were just a few highlights. Question of the day was always a great way to start the day. Many thanks for the TUI blue reps - Sam, Jay and Jonno for their help throughout our stay. The book shelf and swap box are brilliant ideas. Many thanks to all the El Dorado staff always very polite and accommodating. The only thing we’d change is having ice cream on both the infinity and palms side.
Visited this resort and stayed on the Palms section. We frequented the beach and the beach waitress Suemy was AMAZING. She was very attentive to our drink needs but also made us feel very comfortable each day by asking us about our visit. If you visit the beach and want your experience to be made better, visit Suemy.
Suemy was the best waitress, beach was great! Nobody could compare to her!! We went back to the same spot everyday for her!! Bartender was also excellent there! Great vacation, great beach & resort!!!!!!!!!!!
The hotel is amazing, the staff is amazing, the food is amazing, the location is amazing The beach staff need a particular shout out as they work extremely hard every day to look after you, they clean the beach all day long & bring drinks to your bed whilst you are there, Anastacio & Alvaro who greet you with your clean towels, show you to your chosen bed & do it all with a massive smile & cheerful chat & never break a sweat The food is amazing, evenings are a l carte with enough restaurants & cuisine to keep you happy The grounds are stunning & impeccably clean again with groundsmen tirelessly working all day to maintain it This is the perfect place for couples looking for a romantic restful holiday.
Amazing holiday. Extremely friendly and helpful staff. They work extremely hard keeping the place clean and making sure you have a holiday of a lifetime. I will definitely be going back. 10 out of 10.
Alvaro and Anastacio made my stay in Riviera Maya the most relaxing ever. They catered to my need the second I set foot on the beautiful sandy beach. A most try is the Culinarium’s stone soup for any sea food lover. I recommend you make it your destination any time.