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Carretera Playa _Tulum Kantenah, Km 95, Puerto Aventuras 77710 Mexico
16 people are viewing this hotel
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$316
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Free cancellation until 08/18/22
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$316
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Free cancellation until 08/18/22
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$252
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Traveler (14670)
360
Panoramas (67)
Pool & Beach (3072)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 20 hotels in Puerto Aventuras
Location
4.4
Cleanliness
4.7
Service
4.7
Value
4.4
GreenLeaders Platinum level
Welcome to the AAA Four Diamond El Dorado Seaside Suites. This stunning, adults-only paradise located on Kantenah Bay is divided into two distinct sections, Palms and Infinity, each offering a unique experience in Mexican hospitality. It's a completely new Gourmet Inclusive® Experience, an architectural feast of modern design featuring a spectacular lobby, all-oceanfront suites, and one of the largest spas in the Riviera Maya. Escape to pure tranquility at the Palms, El Dorado Seaside Suites' original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation and serene coconut plantations. Or choose to spend your stay in the excitement of Infinity, the resort's latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor. The balcony is the pool. The pool is the balcony.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Taxi service
Wifi
Paid internet
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Water sport equipment rentals
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Walking tours
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Desk
Minibar
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Great View
Languages Spoken
English, Spanish
12598Reviews3219Q+A100Room tips
Traveler rating
  • 9,247
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  • 273
  • 208
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Popular mentions
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Most Recent
nataliegunn2018 wrote a review Yesterday
Leeds, United Kingdom2 contributions1 helpful vote
Jaidy, Benjamin, fernanda , Alejandro, Maria, gabo, amazing on the entertainment team! Magic tricks and constant entertainment, never a boring moment with these guys! Whole place is amazing! Benjamin and jaidy, 10/10 all day long!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ka L wrote a review Yesterday
1 contribution
I stayed at Seaside suites and got to enjoy great hospitality. The Bali beds on the Palms beach are relaxing and so comfortable. Anastacio and Alvaro will take care of you and Mary will get you anything you need to drink. They made sure I had a great spot on the beach. Th breach itself had a lot of seaweed which you can’t control but they kept it as clean as they could. They worked
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Date of stay: August 2022
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Top floor in the infinity section for more sun and quiet, main level for party.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear 492kal Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at El Dorado Seaside Palms by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera! Kind Regards Your Hotel Management
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beth897 wrote a review Yesterday
2 contributions
+1
We loved our honeymoon at el dorado suites, the resort is gorgeous and the perfect romantic setting. All staff are welcoming and friendly and will cater to your needs and requests. The hotel has a great variety of day and evening entertainment which we made the most of! Coconut painting is a must to leave a lasting memory of an incredible holiday 😍 The baby turtle release is another must do if you get the chance, the best experience to see the work that goes in to help this species 🐢 The sports and entertainment team are amazing and deserve all the recognition, they’re fun and enthusiastic about their jobs and take time to get to know people during the activities! Huge shout out to Alejandro (Alex), Benjamin, Fernanda and Maria for making us feel so welcome and always having fun with us! Thank you all for such a great honeymoon that we’ll never forget 🫶🏽 Beth and Ryan x
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear beth897 Thank you for your recent visit to the El Dorado Seaside Palms by Karisma and the wonderful feedback you’ve shared with the TripAdvisor community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-bubbles rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards Your Hotel Management
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Heather G wrote a review Aug 9
1 contribution
Fantastic activity - love their energy and enthusiasm for all activities! Food Benjamin, Alejandro, Fernanda, jaidy, Maria and especially Benjamin doing the amazing experience in this hotel pay more money please
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear H6058EXheatherg Thank you for your wonderful review of your experiences at El Dorado Seaside Palms by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Seaside Palms by Karisma Kind Regards Your Hotel Management
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Jesse wrote a review Aug 9
Polson, Montana1 contribution
Benjamin, Alejandro, jaidy, Maria, Fernanda were amazing ! Doing the key ring bracelets , it's a amazing activiti and the food it's so amazing to, the restaurant gourmet pop its so delicius Thank you so much
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear N5992XUjesseg Thank you for such a wonderful review and for sharing your experiences with the TripAdvisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Seaside Palms by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Kind Regards Your Hotel Management
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Kaneene L wrote a review Aug 9
2 contributions
Tasting was informative and tasty. Suemy was great. Loved La Crema de Mexico. The food is great a lot of option the beach is beautiful the restaurant are nice the people is great the klataly is amazing
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded 2 days ago
Dear kaneenel On behalf of us all, staff and Management, at El Dorado Seaside Palms by Karisma we would like to thank you for taking the time to share your experiences relating to your recent stay with us. It is great to know every detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet Cuisine and themed restaurant; we do our best to ensure all our guests are treated to a carefully crafted culinary experience. We look forward to your next visit to El Dorado Seaside Palms by Karisma very soon! Kind Regards Your Hotel Management
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Rosemarie L wrote a review Aug 9
1 contribution
Suemy was just superb showing me how to make the best Tequila cocktails. A really beautiful resort, the premium rooms are superb and the food delicious. Really friendly staff. Brilliant atmosphere at the large Larissa pool with party games and a truly peaceful day at the premium pool. Fully recommended.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded 2 days ago
Dear 962rosemariel Thank you for your recent review, we truly value the time taken to share your experiences and the details mentioned. We appreciate your comments; we are thrilled to know how memorable and special your stay was with us, especially your experiences at our specialty restaurants, expansive pools, spacious rooms, entertainment activities and our warm ambiance. We hope to you see again very soon at the El Dorado Seaside Palms by Karisma or another one of our Karisma Hotels and Resorts! Kind Regards Your Hotel Management
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Heather M wrote a review Aug 9
1 contribution
Suemy taught how to make a margarita class. She was funny, entertaining, and knowledgeable. And the class was by the beach! The class is only 30 minutes and worth all the time! When you are at the el Dorado, take a drinking class with Suemy!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded 2 days ago
Dear heathermD9683NR Thank you for your wonderful review of your experiences at El Dorado Seaside Palms by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Seaside Palms by Karisma Kind Regards Your Hotel Management
Read more
Barbra F wrote a review Aug 9
1 contribution2 helpful votes
+1
This hotel is the best I have been to. There are numerous restaurants approx 11 I think for evening meals where you book with your concierge in advance of where you want to go each night. Italian, Mexican, Thai/Chinese, pub grub and the seaside buffet with different themed nights each night (no need to book for buffet), you also have places to eat for breakfast and lunch which you don’t need to book for just walk up. The food was out of this world everywhere! Prawns / shrimps and steaks I ordered most places!! Evening entertainment, there is ALWAYS something going on. Mexican night, fire show night, silent disco, Circus night and you also have live music in each bar but if you wanted something quiet there was always a quiet place to grab drinks and cocktails. Our fave was mezcalito over on the infinity side which was a 5 minute walk or jump on a golf cart which stops wherever you are. It’s a chilled vibe with air conditioning. Girls serving there are amazing best bar tenders on the resort xx jay our rep from TUI was a diamond! We lost a few things over the holiday (us being drunk on evenings and leaving things places including wallet full of cash and all cards and my bag full of make up and phone etc) we just went to reception the next day and we got everything back. Security and bar staff hand everything in to lost and found and you just sign for it when you get it back. He became like family we were so great full each time haha!! Activity pool was our fave with normal beds and Bali beds but yes you do need to get up early to reserve those beds round that pool. Anywhere else is fine you can get a bed on the beach or round any other pool easy. We stayed in premium block and didn’t use the premium pool much. Just when we had been out on excursions and came back and activity pool was full. A lot quieter vibe there which if that’s what you like it’s perfect. We booked premium as we didn’t want hot tub in bedroom as floor gets to slippery. Rooms were fab and not dated at all. The complimentary items you get re stocked each day if you use them. Shampoo conditioner and body wash are in large bottles in the massive walk in shower and hand gel body lotion and bubble bath etc in smaller bottles in main bathroom. Room service was tremendous. If want you want isn’t on menu just ask for it and they still send it to you. Due to jet lag we were up at 5am most mornings the first week so we usually ordered room service for breakfast then went and had another breakfast in a restaurant about 10/11am xx everything about this resort is perfect. The spa is a must do. We booked through Sonia who walks around the resort most days and sends you what’s app of the special offers. We stayed in the spa for our massages and thought the beach would be full of mosquitos and too hot. We did xplor which was class, Mayan ruins and cenotes for day trips and also took a taxi into playa Del carmen a few times to go shopping and senor frogs and others bars and beach. Cost 500pesos approx £20 each way in taxi booked through hotel reception and takes about 20 minutes. Defo worth a visit the place and shops are amazing. I would highly recommend this resort to anyone. Couples, families (adults only) and groups of friends. You can make it as busy or as relaxing as you want and everything is within a 10 minute walk access from all parts of the resort xx defo need to invest in ice cream / sweet treats places on palms side so don’t need to go over to driftwood but again the choice is still there xx thank you to everyone xx
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: If from UK take pesos for tips as then the staff don’t need to exchange them and get charged a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded 2 days ago
Dear Barbara F Thank you for such a wonderful review and for sharing your experiences with the TripAdvisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Seaside Palms by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Kind Regards Your Hotel Management
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EdmundsHertfordshire wrote a review Aug 8
Bishops Stortford, United Kingdom14 contributions3 helpful votes
+1
Celebrating my 60th birthday and I had a superb treat when I got to our beach cabana. Alvaro & Anastasio went above and beyond to make my day special. My cabana was beautifully decorated with balloons and a happy birthday banner, they even had a birthday cake made out of towels xx They made sure my day was special by always checking up on me to ensure I was okay and if there was anything I needed. They gave me an umbrella and remade my cabana with fresh warm towels after a rain storm. They truly are the best and a real credit to this hotel. Well done to you both and keep up the good work xxx
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded 2 days ago
Dear EdmundsHertfordshire Thank you for your recent visit to the El Dorado Palms by Karisma and the wonderful feedback you’ve shared with the TripAdvisor community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-bubbles rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards Your Hotel Management
Read more
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PRICE RANGE
$247 - $391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado seaside hotel, el dorado seaside suites mexico, eldorado seaside suites, eldorado resort, el dorado resort spa, hotel el dorado seaside, el dorado seaside resort, el dorado spa, el dorado seaside mexico
FORMERLY KNOWN AS
El Dorado Seaside Suites - Adult's Only
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
380
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Frequently Asked Questions about El Dorado Seaside Palms, By Karisma
Which popular attractions are close to El Dorado Seaside Palms, By Karisma?
Nearby attractions include Akumal Beach (4.9 miles), Cenote Santa Cruz (4.9 miles), and Akumal Ecological Guides (4.9 miles).
What are some of the property amenities at El Dorado Seaside Palms, By Karisma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Seaside Palms, By Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Seaside Palms, By Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Seaside Palms, By Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Seaside Palms, By Karisma?
Conveniently located restaurants include Jessie Gelato, CHIC CABARET & RESTAURANT, and 081.
Are there opportunities to exercise at El Dorado Seaside Palms, By Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at El Dorado Seaside Palms, By Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Seaside Palms, By Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Seaside Palms, By Karisma?
The staff speaks multiple languages, including English and Spanish.
Does El Dorado Seaside Palms, By Karisma have any great views?
Yes, guests often enjoy the ocean view available here.