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Carretera Playa _Tulum Kantenah, Km 95, Puerto Aventuras 77710 Mexico
Lowest prices for your stay
Expedia.com
$423
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Free cancellation until 08/18/22
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$316
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Free cancellation until 08/18/22
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$252
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Free cancellation until 08/18/22
Travelocity$423
travelup.com$356
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Traveler (14610)
360
Panoramas (67)
Pool & Beach (3072)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 20 hotels in Puerto Aventuras
Location
4.4
Cleanliness
4.7
Service
4.7
Value
4.4
GreenLeaders Platinum level
Welcome to the AAA Four Diamond El Dorado Seaside Suites. This stunning, adults-only paradise located on Kantenah Bay is divided into two distinct sections, Palms and Infinity, each offering a unique experience in Mexican hospitality. It's a completely new Gourmet Inclusive® Experience, an architectural feast of modern design featuring a spectacular lobby, all-oceanfront suites, and one of the largest spas in the Riviera Maya. Escape to pure tranquility at the Palms, El Dorado Seaside Suites' original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation and serene coconut plantations. Or choose to spend your stay in the excitement of Infinity, the resort's latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor. The balcony is the pool. The pool is the balcony.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Taxi service
Wifi
Paid internet
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Water sport equipment rentals
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Walking tours
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Desk
Minibar
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Great View
Languages Spoken
English, Spanish
12589Reviews3218Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
EdmundsHertfordshire wrote a review Yesterday
Bishops Stortford, United Kingdom14 contributions2 helpful votes
+1
Celebrating my 60th birthday and I had a superb treat when I got to our beach cabana. Alvaro & Anastasio went above and beyond to make my day special. My cabana was beautifully decorated with balloons and a happy birthday banner, they even had a birthday cake made out of towels xx They made sure my day was special by always checking up on me to ensure I was okay and if there was anything I needed. They gave me an umbrella and remade my cabana with fresh warm towels after a rain storm. They truly are the best and a real credit to this hotel. Well done to you both and keep up the good work xxx
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Deb T wrote a review Yesterday
1 contribution
We can’t say enough about Alvaro and Anastacio our beach butlers. They really made our stay the best vacation yet, and this is our 5th visit to Seaside Palms. Alvaro has an awesome playlist that we had a lot of fun with. Seaside has definitely stepped it up. We WILL be back!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear debtH577NQ Thank you for your recent visit to the El Dorado Seaside Palms by Karisma and the wonderful feedback you’ve shared with the TripAdvisor community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-bubble rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards Your Hotel Management
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Patrick C wrote a review Aug 7
1 contribution1 helpful vote
+1
We have just finished our 2 week holiday here at el dorado seaside suites. First off we need to mention the amazing entertainment team; Fernanda (Nora) , Benjamin, Alex and Maria were so positive and engaging they provided so much fun throughout the entire stay. We miss them so much! The hotel is excellent overall . The room was cleaned everyday and bar restocked. The maintenance issue that we had was fixed within 10minutes of our arrival to the room. The rooms are dated a little bit and could do a make over. The pool and beach beds are no issue at all. There is a quieter rectangular pool we could get beds at around 9 . The activities pool was always taken but we did not mind this. There were always beds around the beach throughout the day , including the Bali beds. The food is amazing! We tried all the restaurants twice and couldn’t fault the food at all. The seafood market is the buffet option that you don’t need to book. The food here was good and varied but depends on your taste. We had nonissues booking into the restaurant- we ate between 7-8 which we normally do at home anyway. The only thing we would say is that we wished the ice cream was also available from the seaside section as well as the palms, as you had to wonder over to the other side for an ice cream We booked 5 excursion through TUI; whale sharks, coco bongos, dolphins, chichen itza, and xplore. We enjoyed them all - there is wide range of trips to choose from. The whale sharks is a brutal day at sea on the boat, or it was for us at least with the rocky water conditions. We did see one whale shark but only spent 5 minutes in the water and did find the overall experience quite underwhelming. Coco Bongos is a great show - unfortunately our transfer coach was an hour late and we were stuck with restricted view seats (despite paying a Gold Member price), however TUI refunded us half of the price we paid the next day without issue which we thought was fair. The dolphins/manatee encounter was fantastic, with lots of interaction time with the animals. Chichen Itza is a long day with an early pick up, although our tour guide kept us engaged throughout and there was even the opportunity to see a traditional Mayan village and swim in a cenote. Xplore is a great day out, but probably only if you are good with heights as the main attraction appears to be the zip lines. Tip for Xplore - do the zip lines as early in the day as possible, during the afternoon the queues are long and take a while to go down. We would highly recommend this hotel to anyone! Thank you for having us! Patrick and Lewis
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear Patrick C Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at El Dorado Seaside Palms by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera! Kind Regards Your Hotel Management
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Jennifer R wrote a review Aug 7
1 contribution
Suemy is the best! She was always here when we needed anything! Prompt and courteous service!! Beach area was fun and pleasant. Well kept, clearing the seaweed as it came in. Food was good and convenient in the beach area.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear C6810LRjenniferr Thank you for such a wonderful review and for sharing your experiences with the TripAdvisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Seaside Palms by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Kind Regards Your Hotel Management
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Catherine Longley wrote a review Aug 7
United Kingdom1 contribution
We’ve had a fantastic week at this wonderful hotel! Many thanks to all the Tui blue entertainers - Alejandro, Nora, Maria, Benji, Jadi, Liza (and any names we’ve forgotten). The pool volley ball, aqua fit and dance classes were just a few highlights. Question of the day was always a great way to start the day. Many thanks for the TUI blue reps - Sam, Jay and Jonno for their help throughout our stay. The book shelf and swap box are brilliant ideas. Many thanks to all the El Dorado staff always very polite and accommodating. The only thing we’d change is having ice cream on both the infinity and palms side.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear CatherineLongley Thank you for taking the time to share your experiences with the TripAdvisor community. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the El Dorado Seaside Palms by Karisma provides a World Class Vacation Experience
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Ben B wrote a review Aug 6
1 contribution
Visited this resort and stayed on the Palms section. We frequented the beach and the beach waitress Suemy was AMAZING. She was very attentive to our drink needs but also made us feel very comfortable each day by asking us about our visit. If you visit the beach and want your experience to be made better, visit Suemy.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear C1736KObenb Thank you for your wonderful review of your experiences at El Dorado Seaside Palms by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Seaside Palms by Karisma Kind Regards Your Hotel Management
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Angie W wrote a review Aug 6
1 contribution
Suemy was the best waitress, beach was great! Nobody could compare to her!! We went back to the same spot everyday for her!! Bartender was also excellent there! Great vacation, great beach & resort!!!!!!!!!!!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear H2278EEangiew Thank you for such a wonderful review and for sharing your experiences with the TripAdvisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Seaside Palms by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Kind Regards Your Hotel Management
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Connector33114573985 wrote a review Aug 6
7 contributions
+1
The hotel is amazing, the staff is amazing, the food is amazing, the location is amazing The beach staff need a particular shout out as they work extremely hard every day to look after you, they clean the beach all day long & bring drinks to your bed whilst you are there, Anastacio & Alvaro who greet you with your clean towels, show you to your chosen bed & do it all with a massive smile & cheerful chat & never break a sweat The food is amazing, evenings are a l carte with enough restaurants & cuisine to keep you happy The grounds are stunning & impeccably clean again with groundsmen tirelessly working all day to maintain it This is the perfect place for couples looking for a romantic restful holiday.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear Connector33114573985 Thank you for your recent review, we truly value the time taken to share your experiences and the details mentioned. We appreciate your comments; we are thrilled to know how memorable and special your stay was with us, especially your experiences at our specialty restaurants, expansive pools, spacious rooms, and our warm ambiance. We hope to you see again very soon at the El Dorado Seaside Palms by Karisma or another one of our Karisma Hotels and Resorts! Kind Regards Your Hotel Management
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darranmiles wrote a review Aug 6
Amazing holiday. Extremely friendly and helpful staff. They work extremely hard keeping the place clean and making sure you have a holiday of a lifetime. I will definitely be going back. 10 out of 10.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear darranmiles Thank you for your recent visit to the El Dorado Seaside Palms by Karisma and the wonderful feedback you’ve shared with the TripAdvisor community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-bubbles rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards Your Hotel Management
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Jude F wrote a review Aug 6
Montreal, Canada1 contribution
Alvaro and Anastacio made my stay in Riviera Maya the most relaxing ever. They catered to my need the second I set foot on the beautiful sandy beach. A most try is the Culinarium’s stone soup for any sea food lover. I recommend you make it your destination any time.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EDSS Sales, Otro at El Dorado Seaside Palms, By Karisma
Responded yesterday
Dear Excursion241440 On behalf of us all, staff and Management, at El Dorado Seaside Palms by Karisma we would like to thank you for taking the time to share your experiences relating to your recent stay with us. It is great to know every detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet Cuisine and themed restaurant; we do our best to ensure all our guests are treated to a carefully crafted culinary experience. We look forward to your next visit to El Dorado Seaside Palms by Karisma very soon! Kind Regards Your Hotel Management
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PRICE RANGE
$248 - $387 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado seaside hotel, el dorado seaside suites mexico, eldorado seaside suites, eldorado resort, el dorado resort spa, hotel el dorado seaside, el dorado seaside resort, el dorado spa, el dorado seaside mexico
FORMERLY KNOWN AS
El Dorado Seaside Suites - Adult's Only
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
380
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Frequently Asked Questions about El Dorado Seaside Palms, By Karisma
Which popular attractions are close to El Dorado Seaside Palms, By Karisma?
Nearby attractions include Akumal Beach (4.9 miles), Cenote Santa Cruz (4.9 miles), and Akumal Ecological Guides (4.9 miles).
What are some of the property amenities at El Dorado Seaside Palms, By Karisma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Seaside Palms, By Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Seaside Palms, By Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Seaside Palms, By Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Seaside Palms, By Karisma?
Conveniently located restaurants include Jessie Gelato, CHIC CABARET & RESTAURANT, and 081.
Are there opportunities to exercise at El Dorado Seaside Palms, By Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at El Dorado Seaside Palms, By Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Seaside Palms, By Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Seaside Palms, By Karisma?
The staff speaks multiple languages, including English and Spanish.
Does El Dorado Seaside Palms, By Karisma have any great views?
Yes, guests often enjoy the ocean view available here.