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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    7/30/2017 7/31/2017
    $416
    $330
    SAVE $86
    $416
    $416
    Traveler (5873)
    Pool & Beach (1151)
    Room & Suite (856)
    Hard Rock Hotel Riviera Maya
    9,124 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,127 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,828 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,890 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “hard rock” (591 reviews)
    “our honeymoon” (451 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: 40% off room rate
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    Hard Rock Hotel Riviera Maya
    9,124 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,127 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,828 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,890 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Rooms
    Jul 30Jul 31
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,291)
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    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
    See the most recent reviews

    3,731 - 3,735 of 4,940 reviews

    Reviewed August 15, 2006

    We stayed at Adventura from August 6-13th for a vacation. Most of the reviews have covered about everything there is to say about the resort itself, this place is great! The only thing I would say is that the food is so-so. Make sure to...More

    11  Thank biology44
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 1, 2017

    Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

    Reviewed August 14, 2006

    My husband and I stayed at Adventura Spa Palace for 4 days at the end of July. All of the reservations were booked through my husband's company. ASP was the meeting place for a big Awards Banquet for company employees and their guests. The resort...More

    11  Thank italian059
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 1, 2017

    Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

    Reviewed August 13, 2006

    We spent 4 nights here July 25 - 29. I'll start by saying that we went with my fiance's company for a corporate trip, so we did not have a say in the venue. After arriving, I knew that the company had made a good...More

    7  Thank ChicagoTravels1
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 1, 2017

    Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

    Reviewed August 11, 2006

    24th Jul 06-01st Aug 06 My husband and I have just returned from a 7-day trip to this hotel. I had read the reviews here prior to booking this trip and used many of the hints and tips which were very useful. I booked this...More

    20  Thank AlexAngel
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 1, 2017

    Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

    Reviewed August 10, 2006

    My wife and I stayed from Aug 3-9 and enjoyed the best vacation ever. As others have mentioned, the rooms are very well appointed, the entire staff is friendly, and the grounds are georgeous. From wait staff to gardeners, literally everyone greets you with a...More

    17  Thank Household6
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 1, 2017

    Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

    Hard Rock Hotel Riviera Maya
    9,124 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,127 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,828 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,890 reviews
    #11 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Center with Internet Access
    • Concierge
    • Banquet Room
    • Laundry Service
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • $341 - $626 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Orbitz, TravelUp, Booking.com, Travelocity, TripOnline SA, Cheap Tickets, Cancelon and Hotwire so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveler (5873)
    Pool & Beach (1151)
    Room & Suite (856)
    Dining (290)
    Hotel & Grounds (3892)
    Business Center & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Eleanor R
    July 21, 2017|
    Answer Show all 2 answers
    Response from cpederson2014 | Reviewed this property |
    You can use both USD and Mexican Peso's and you can buy peso's at the hotel. Taxi's are set prices now, not negotiable, and from the Hard Rock to Playa was about 390.00 peso's one way. Taxi's can only hold 3 passengers and... More
    1
    Vote
    Paula W
    July 17, 2017|
    Answer
    Response from sactownCali | Reviewed this property |
    Jose Quervo Tequila, Vodka, JD and a rum. If you are a member of Hard Rock Resorts, you can ask for higher alcohol. Everytime we go, there has never been a problem to get top shelf bottles.
    0
    Votes
    Gina L
    July 14, 2017|
    Answer Show all 3 answers
    Response from Mara J | Property representative |
    Hello! You should walk to main entrance in order to get a local transportation to Playa del Carmen. Playa del Carmen is located about 25 min from the hotel.
    0
    Votes
    Google Translation
    Room Tips
    "Building 2 has quick access to the main pool and the lagoons"
    Read review
    "Rooms are WELL stocked, and room service available 24/7. Very comfortable room and fabulous balcony."
    Read review
    "If you want quiet at night, request building 1 or 2."
    Read review
    "Check for special offers! Upgrades to a Sky Terrace Rooms are offered from time to time as well as other..."
    Read review
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