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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    +1 800-555-2379
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    2/4/2018 2/5/2018
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     26 people are viewing this hotel
    $484
    $484
    $484
    Traveler (6146)
    Pool & Beach (1180)
    Room & Suite (877)
    Overview
    • Excellent73%
    • Very good17%
    • Average5%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “hard rock” (622 reviews)
    “our honeymoon” (462 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Rooftop Terrace
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    Feb 4Feb 5
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (6,779)
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    3,561 - 3,565 of 5,209 reviews

    Reviewed March 25, 2008

    My husband and I just returned from a week at the Aventura Spa Palace. We were there from March 15 - March 22, 2008. This is truly a fabulous resort. The first thing I said when we arrived was "have I died and gone to...More

    6  Thank Fabulous67
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed March 24, 2008

    Our week at the Aventura was amazing. We really enjoyed the double jacuzzi in the room, relaxing hammock, stunning views and daily pool party. The drinks were unique, totally tasty and refreshing. Try the Dirty Banana! And make sure to request the Bacardi. The resort...More

    2  Thank delrayd
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed March 24, 2008

    In an attempt to be brief, here are the overviews. Feel free to contact me for additional information. 1. Very young and immature guests- average age was under 30 yrs old. We had to switch rooms as the Iowa gals next door loved to drink,...More

    2  Thank sr5242
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed March 24, 2008

    We are in our early 30's and honeymooned here from Feb 25th-March 4th. If you don't have a good experience here it is your own fault. The resort is amazing, if you have one iota of common sense when it comes to traveling and what...More

    29  Thank austinave
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed March 23, 2008

    My husband and I stayed here and fell in love. It had enough restaurants that we did not get bored in our week there. We also loved the Sweets and Coffee. Nice place for desserts and ice cream, coffee was okay, definitely not Starbucks! Only...More

    Thank Amanda K
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $385 - $880 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #4 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, BookIt.com, Orbitz, Travelocity, Priceline, Cancelon and TripOnline SA so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveler (6146)
    Pool & Beach (1180)
    Room & Suite (877)
    Dining (302)
    Hotel & Grounds (4104)
    Business Center & Event Rooms (57)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Nearby HotelsSee all 17 hotels in Puerto Aventuras
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    Nearby Restaurants
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    Ask a question
    Questions & Answers
    Trea9mm
    January 17, 2018|
    AnswerShow all 2 answers
    Response from Mara J | Property representative |
    I would like to confirm you our restaurants work under the "First Come, First Served" policy, hence this help all our Rockstars to enjoy all the restaurants. PERSONAL ASSISTANT SERVICES Personal Assistant (7am-11pm) Ironing... More
    0
    Votes
    Google Translation
    Brendan G
    November 15, 2017|
    AnswerShow all 2 answers
    Response from Marian C | Reviewed this property |
    There are cab companies that queue up at both the airport (you will get transportation to the resort included) and the resort. At the resort, go to the front entrance bell desk and ask them for a cab. We've never waited... More
    0
    Votes
    Room Tips
    "all super."
    Read review
    "I personally would have preferred to be located on the second or third floor for a better view of the ocean..."
    Read review
    "Beautiful Spacious rooms..... VERY VERY CLEAN!!!"
    Read review
    "we like third floor rooms, building 3 or 4 on the Heaven side for adults, centrally located. All rooms have a..."
    Read review
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