We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
12/4/2017 12/5/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    +1 800-555-2379
    Hotel website
    Save
    Lowest prices for your stay
    12/4/2017 12/5/2017
    Savings alert: 17% below average rate

    The price you found is 17% lower than this hotel's average rate of $403/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    $397
    $336
    SAVE $61
    $377
    $397
    Traveler (6008)
    Pool & Beach (1162)
    Room & Suite (864)
    Barcelo Maya Palace
    7,410 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    10,102 reviews
    #4 of 17 hotels in Puerto Aventuras
     
    Dreams Puerto Aventuras Resort & Spa
    4,786 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Catalonia Yucatan Beach
    2,056 reviews
    #9 of 17 hotels in Puerto Aventuras
     
    Overview
    • Excellent73%
    • Very good17%
    • Average5%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “hard rock” (612 reviews)
    “our honeymoon” (462 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Special Price: 35% off room rate
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
    Barcelo Maya Palace
    7,410 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    10,102 reviews
    #4 of 17 hotels in Puerto Aventuras
     
    Dreams Puerto Aventuras Resort & Spa
    4,786 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Catalonia Yucatan Beach
    2,056 reviews
    #9 of 17 hotels in Puerto Aventuras
     
    Rooms
    Dec 4Dec 5
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from $336.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Puerto Aventuras hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "dcb4bea793c945b1b503915a9257e9a1", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":209429,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[35109765],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":12,"year":2017},"checkout":{"day":5,"month":12,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":377,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"dcb4bea793c945b1b503915a9257e9a1","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":397,"lowestMetaPrice":336,"additionalPartner":false,"highestMetaPriceDisplay":397,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":397,"lowestMetaPrice":336,"highestMetaPriceDisplay":397,"hotelName":"Heaven at the Hard Rock Hotel Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImRjYjRiZWE3OTNjOTQ1YjFiNTAzOTE1YTkyNTdlOWExIiwiQUlLIjoiZTgzMjhiYTE1YjAzNDA2OTlkYjFhODE0NmUwMjAzZmIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "12/04/2017", "checkOut": "12/05/2017", "lowestPrice": "$336", "hasDates": true, "hacComplete": true, "contentIdMappings": {"35109765":"BookingCom","109264230":"HotelsCom2IB","65720615":"Hotwire"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (6,621)
    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
    See the most recent reviews
    Traveler rating
    Traveler type
    Time of year
    Language
    • More languages

    3,461 - 3,465 of 5,120 reviews

    Reviewed April 3, 2008

    We loved it!! There were plenty of places to eat and plenty of bars to get a drink. The rooms were very nice and spacious. We ordered room service and asked for a bottle of wine, they said they don't usually bring bottles of wine,...More

    5  Thank Deserai
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed April 2, 2008

    We returned on Monday from a relaxing 5 day trip to the Aventura Spa Palace.I enjoyed everything about this property.The staff is very friendly.Tips are not required,but a dollar tip for outstanding service is appreciated.The lack of a real beach was ok as we knew...More

    2  Thank daisyc
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed April 1, 2008

    This is a wonderful place, just spectacular. As it has been said by others, anyone who had a bad time here had a bad attitude going in. The staff is so very accommodating for anything you ask. They just want to see you happy. (and...More

    11  Thank jelloj1369
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed April 1, 2008

    so let me start by saying we are a couple in our mid and upper 20's and this was our honeymoon getaway. the resort presented to us as a vast mixing bowl of ages. there are the older crowd looking for their ongoing vacations of...More

    15  Thank lpcmedic
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed March 31, 2008

    Our 10 day stay at the Aventura Spa Palace was everything we wanted. From the relaxing hammock on the balcony, two person hot tub in the room, king-size beds and in-room fridge and liquor dispenser to the clean and refreshing pools, manicured grounds and a...More

    11  Thank Hot4Playa
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Barcelo Maya Palace
    7,410 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    10,102 reviews
    #4 of 17 hotels in Puerto Aventuras
     
    Dreams Puerto Aventuras Resort & Spa
    4,786 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Catalonia Yucatan Beach
    2,056 reviews
    #9 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $330 - $642 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, Priceline, Orbitz, Hotwire, Travelocity, Cancelon, Cheap Tickets and TripOnline SA so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveler (6008)
    Pool & Beach (1162)
    Room & Suite (864)
    Dining (294)
    Hotel & Grounds (4006)
    Business Center & Event Rooms (56)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Sponsored by:
    Catalonia Yucatan Beach
    2,056 reviews
    .65 miles away
     
    Hard Rock Hotel Riviera Maya
    10,102 reviews
    .06 miles away
     
    Barcelo Maya Palace
    7,410 reviews
    2.41 miles away
     
    Dreams Puerto Aventuras Resort & Spa
    4,786 reviews
    .74 miles away
     
    Nearby Restaurants
    Hard Rock Hotel Riviera Maya, El Toro
    202 reviews
    .04 miles away
    Latitude 20
    548 reviews
    .84 miles away
    Bloved Lounge & Restaurant
    83 reviews
    .64 miles away
    Ayami
    67 reviews
    .57 miles away
    Nearby Attractions
    CEDAM Museum
    44 reviews
    .75 miles away
    Fatima Bay
    31 reviews
    .95 miles away
    Dolphinaris Riviera Maya Park
    1,629 reviews
    .69 miles away
    Pro Dive International
    876 reviews
    .72 miles away
    Ask a question
    Questions & Answers
    Brendan G
    November 15, 2017|
    AnswerShow all 2 answers
    Response from Marian C | Reviewed this property |
    There are cab companies that queue up at both the airport (you will get transportation to the resort included) and the resort. At the resort, go to the front entrance bell desk and ask them for a cab. We've never waited... More
    0
    Votes
    Brendan G
    November 13, 2017|
    AnswerShow all 6 answers
    Response from Mara J | Property representative |
    Hello Brendan G! I sent to you a TA message Regards,
    0
    Votes
    Google Translation
    Richard W
    November 12, 2017|
    AnswerShow all 4 answers
    Response from Mara J | Property representative |
    Regarding your interest in Gluten Free options, I kindly inform you that in our property we have a procedure which consist in make an allergy card that is given upon the check in at Public Relations staff.
    0
    Votes
    Google Translation
    Room Tips
    "our room had a sky terrace with jaccuzi, faced the east and was very quiet, 3rd floor."
    Read review
    "Buildings 1 or 2 on the Heaven side are in a more quiet location"
    Read review
    "Sky Terrace room is where it's at!"
    Read review
    "Upgrade to a Deluxe Sky Platinum Sky Terrace Suite for a rooftop Jacuzzi!"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing