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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,734: English reviews
USA
Reviewed December 11, 2006

We hope that you might find the following information useful: 1. TRANSPORTATION: Book a private car for transportation from and to the airport. We found a very good deal through a traveler tip on the forum of this site. I would mention the company's name here, but I don't believe it is allowed on this aspect of this site. Total...

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59Thank Dogeye
Hockessin, DE
Reviewed December 9, 2006

We went to the Adventura Spa Palace from 11/25/06 to 12/5/06. We went for our 15 year anniversary. It was a wonderful vacation. We booked our vacation through Normanne Gibson at Palace Professionals. I would highly recommend booking through Normanne this is why: 1. Normanne is already a member, so you receive all the member benefits (free massage, manicure, pedicure,...

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17Thank red*saab
Seattle
Reviewed December 8, 2006

I want to return the favor by writing a review of my own since I read everything I could find on ASP before going. This proved to take the element of suprise out for me, which I didn't mind, and even cause a little dissapointment since I didn't not experience all of the things other reviewers have. We were a...

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16Thank TravelfomSeattle
Sumner, Wa
Reviewed December 8, 2006

We treated ourselves and another couple to a week stay at the Aventura. This was our second time and we had trouble NOT comparing this stay to our previous stay in November 2005. Last year, we received a phenomenal welcome as the van doors opened. Applause and a glass of champagne for all and flowers for the ladies. This year,...

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9Thank ladytoo
Atlanta GA
Reviewed December 5, 2006

Ok.. Take a breath..my husband and I stayed here for our first anniversary Nov. 25-Dec. 2nd and I have nothing but good things to say bout this resort. I have traveled everywhere too so I had alot to compare it to as well. For the amount of money you spend you get alot of choices. And we did not have...

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21Thank Wooly27
havertown/philadelphia pa
Reviewed December 4, 2006

Summary: We most likely would not return to this resort, having the benefit of comparison to other resorts from prior experiences. If we had nothing in our travel experiences to compare it to, we might very well have been more impressed. As it is, we have previously traveled to St. Lucia, Tortola (BVI), St. Thomas (USVI), Aruba, Jamaica, Dominican Republic,...

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85Thank helaurin
St. Louis
Reviewed December 4, 2006

The Aventura Spa Palace was lovely. My husband and I had a wonderful time. The employees were so accomodating and the scenery was beautiful. I recommend the Aventura Spa Palace to all honeymooners for a lovely, romantic, adults only experience.

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4Thank smerciab
Iowa
Reviewed December 3, 2006

My husband and I went to Aventura for Thanksgiving. It was recommended by close friends of ours who loved it. We were had to change rooms 2 times before we had a room that had any sort of view and had a king bed. The rooms were a disappointment. They are out of date and not cozy at all. Our...

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19Thank IAgrl
New York City, New York
Reviewed December 1, 2006

It was a month ago that my wife and I were at the ASP. WE HAD A GREAT TIME! There is a lot to say so I hope I will be of help to others. First of all, if you expect it to be perfect, it is NOT. But, it was far superior in service to just about anything I...

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16Thank FORHILL
Beverley,England
Reviewed November 29, 2006

OK put me down as another Brit who mistakes mediocrity for excellence! At least that is how it would appear having read some of the entries from some of the more critical guests. Have just returned from spending 14 nights at the complex, and all I can say is that the expense was well worth it, along with the 10...

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7Thank bluetom
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $389 - $686 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travelers.
173 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Building 1 is more secluded. 3 and 4 are closer to the pool and main lobby.”
 of 5 bubbles _kecraig1710, 2 days ago | Read review
“Great concert venue. We stayed in Building 2 and it was a good hike to the concert every night. Building 4 would've been more convenient.”
 of 5 bubbles gpc20, 2 weeks ago | Read review
“Sky Terrace Suite with the rooftop deck and jacuzzi is AWESOME! Great area for quiet times or a little party. Highly recommend!”
 of 5 bubbles HopeP17, 3 weeks ago | Read review
“Building four third floor with water view”
 of 5 bubbles joed11777, 3 weeks ago | Read review
“Presidential suites all have ocean view.”
 of 5 bubbles 543jimt, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question