We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
9/3/2017 9/4/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
    Save
    Best prices for your stay
    9/3/2017 9/4/2017
    $450
    $400
    SAVE $50
    $450
    $450
    Traveler (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “hard rock” (601 reviews)
    “our honeymoon” (452 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: 40% off room rate
    Deals (12)
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
    • Gold Deluxe Double Room
      $450$400
      View Deal
    • Deluxe Gold, two double beds (Free breakfast, Free parking, Free WiFi)
      $450
      View Deal
    • Deluxe Gold, two double beds
      $450
      View Deal
    View all 12 deals from $400
    Barcelo Maya Palace
    6,777 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,310 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    8,873 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Dreams Puerto Aventuras Resort & Spa
    4,652 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Write a Review
    Reviews (6,326)
    Traveler rating
    Traveler type
    Time of year
    Language
    • More languages
    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
    See the most recent reviews

    3,391 - 3,395 of 4,971 reviews

    Reviewed January 15, 2008

    My husband and I went to Adventura for our first anniversary. The rooms are small and the bath takes up the majority of your room, but they are clean and well maintained. The turn down service was fantastic. Fitness centers are important to us, and...More

    6  Thank JanJanTn
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed January 13, 2008

    Demographics: I’m 52 and my husband is 51. We are from the Midwest (Kansas City area, KS). This is our third All – Inclusive so based on where we’ve been before we draw on those experiences. Our First All Inclusive was Barcelo Maya Beach Resort...More

    33  Thank ShansReview
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed January 11, 2008

    First this is a great resort in Mexico. The area is great, and the resort is beautiful. They do a great job with upkeep and everything looks great! I did a lot of research before I placed this and it all paid off. 1st stops...More

    6  Thank Kevin U
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed January 9, 2008

    Amazing weather (very low humidity), an incredible resort, top notch service and an incredible spa made this place our favorite out of all of our travels. There is a wide variety of food, the staff is extremely accomodating and the pools are a blast. Can't...More

    3  Thank cfarinho
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed January 8, 2008

    My husband and I went here for our belated honeymoon on Dec. 27-Jan3rd. I did alot of research because being younger, we wanted to get our monies worth for this trip. I was a bit nervous after reading some reviews on here but as I...More

    27  Thank peca0201
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded April 2, 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Barcelo Maya Palace
    6,777 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,310 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    8,873 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Dreams Puerto Aventuras Resort & Spa
    4,652 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • $331 - $740 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, BookIt.com, Expedia, TravelUp, TripOnline SA, Cancelon, Hotwire, HotelsforEveryone and Cheap Tickets so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveler (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Dining (290)
    Hotel & Grounds (3919)
    Business Center & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
    Nearby
    Hard Rock Hotel Riviera Maya
    9,310 reviews
    .06 miles away
     
    Barcelo Maya Palace
    6,777 reviews
    2.41 miles away
     
    Dreams Puerto Aventuras Resort & Spa
    4,652 reviews
    .74 miles away
     
    Catalonia Riviera Maya
    8,873 reviews
    .61 miles away
     
    Nearby Restaurants
    Hard Rock Hotel Riviera Maya, El Toro
    172 reviews
    .04 miles away
    Latitude 20
    542 reviews
    .84 miles away
    Bellavista
    61 reviews
    .61 miles away
    Pelican Point Restaurant & Bar
    271 reviews
    .95 miles away
    Nearby Attractions
    CEDAM Museum
    44 reviews
    .75 miles away
    Fatima Bay
    31 reviews
    .95 miles away
    Dolphinaris Riviera Maya Park
    1,588 reviews
    .69 miles away
    Akumal Bay Dive Center
    78 reviews
    .67 miles away
    Ask a question
    Questions & Answers
    August 17, 2017|
    Answer
    Response from LeroyJTucson_Arizona | Reviewed this property |
    Fro a large group I would make reservations especially for dinner.
    0
    Votes
    Hayley G
    August 16, 2017|
    AnswerShow all 6 answers
    Response from Zorahutton | Reviewed this property |
    It's always busy at HRHRM. October is hurricane season. Book spa now. Book excursions when you arrive as weather can be unpredictable. Enjoy. It's my favorite resort!
    0
    Votes
    Room Tips
    "We had 2 18 year olds with us, and we LOVED being on the adults-only section. We had access to he Hacienda..."
    Read review
    "Ocean view and upper floors"
    Read review
    "Gold room was good!"
    Read review
    "For older people the "heaven" side is much quieter, you must be 18 yrs old to go!"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing