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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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4,985 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,373: English reviews
oklahoma city
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed September 12, 2005

The first thing we were told by the bus guide on our way to the resort was to be sure and watch out for sharks. Not the ones in the water but the ones on land trying to sell time shares. This is a big deal there. We were invited to meet with someone which was misrepresented to us initially.... More 

Helpful?
30 Thank vming
Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed September 2, 2005

I finally had to write this after reading why other people give this resort a bad review.... My husband and I visited ASP two years ago for our honeymoon and have been talking about going back ever since, and we will be going back this year. To correct a few things...some people give the food a bad review because a... More 

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69 Thank WalkThisWorld
A TripAdvisor Member
5 of 5 stars Reviewed August 25, 2005

My husband & I went to Aventura Spa Palace for our honeymoon. I cannot begin to describe to everyone the beauty of this resort. The beauty not only lies within the resort, but also with all the staff. They are so pleasant & friendly at all times. No matter what you need, they will provide it for you at anytime... More 

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29 Thank A TripAdvisor Member
Anchorage, Alaska
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed August 19, 2005

We had a wonderful trip for a few days prior to the hurricane. The hotel, grounds, staff, food, everything was just great. All I can say about the storm is - we knew it was hurricane season when we booked, and thank goodness for travel insurance. Never leave home without it! I think the staff did a wonderful job during... More 

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23 Thank MelissaAk
ny
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed August 18, 2005

mountains of food apon food apon food. The food is good but not top notch. We had stayed at the moon palace also - food excellent. Xpuha- excellent food too. Huge spa. massage good ( not great). Facial not good. Spa waiting area is amazing , loved it! Foot soaks, showers with all kinds of jets, plunge pools, juices. Very... More 

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21 Thank princesslollipop
Bullhead City, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed August 16, 2005

I feel so bad for the victims of "weather" problems. I understand that hard earned dollars are spent on high hopes when you book a vacation. Thats why when my sister and I travel, we leave nothing to chance. We always know the weather patterns of the places we want to visit. We always go east in Jan or Feb,... More 

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28 Thank jandjfun
Essexville, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed August 12, 2005

We (my wife & I) have been to the ASP four years in a row each time staying longer than the last. We love the location and the fact it is adults only. The hotel grounds are beautiful and very clean. Food and drink is everywhere. The staff is very friendly and willing to help answer questions. If you read... More 

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44 Thank rhf323
Winston Salem, NC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 11, 2005

We were there for Hurricane Emily and the evacuation was horrible. We wrote a letter to Palace Resorts when we arrived home and we have already received a voucher in the mail for 6 free nights - the number of nights we were supposed to stay there, but ended up at Le Blanc and Cancun Palace instead. We wish they... More 

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5 Thank wondrotan
Spring Hill, Tennessee
1 review
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 9, 2005

My husband and I visted Aventura Spa Palace for our 15th anniversary June 15-19, 2005. I can't say enough about how beautiful this resort was! I am so glad that we chose this resort, as we had planned on visiting a Sandals resort in Jamaica until our travel agent suggested the ASP. Once we had our reservations, I came to... More 

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30 Thank mythreegirls
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed August 8, 2005

Where to start. My wife and I sought a resort to have a destination wedding in Mexico. We wanted all inclusive, high end, and adults only....oh and one that could accomodate our 120 guests. That limits your options quite a bit. We settled on the Aventura (ASP) because Natalia in their corporate sales office was INCREDIBLE to work with. As... More 

Helpful?
19 Thank jvc58dke
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $340 - $747 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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