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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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4,973 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,369: English reviews
Staten Island, New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Five colleagues and I made our seventh annual trip to this hotel . Andres, from On Tour Transportation, began our week in the best way, by being on time and very friendly. At the hotel, we always find the rooms, public areas, and public restrooms immaculate. The grounds are beautiful and well maintained. The staff is friendly and outgoing. The... More 

Helpful?
Thank SusieQ282
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello SusieQ282! Excellent review! Thank you for sharing your feedback with us regarding your last stay at Hard Rock Hotel Riviera Maya. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests satisfaction, thank for the mention of Eddie, Carlos, and all the staff, this kind of comments... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Fantastic place all round. Had an amazing time. Recommend 100%. We had 10 days of excellence all round, the staff couldn't have been more helpful! In particular: Gabriel - bellhop Smiley - Pool entertainment / dancer - top guy! Nicolas - Excellent waiter at the fabulous restaurant - LE PETIT COCHON And Edgar (The wine guy) who made our trip... More 

Helpful?
Thank Jonny M
Nazareth, Pennsylvania
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved everything about this hotel!!! Especially the Adults Only side! Every Hard Rock resort should have an adults only side! We had one issue with our stay, the romantic dinner on the beach. My boyfriend & I were there with 4 other couples & since we were leaving a day earlier than the others, we all decided to purchase... More 

Helpful?
Thank MandyJ4
NEW JERSEY
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just returned from a trip to the Hard Rock Hotel Heaven. We spent a significant amount of time at the pool. There are several pools some of which are quiet and private while the main pool is more of a party atmosphere with activities all day. We especially enjoyed aquasize, polo, water volleyball and the foam party.Shout out to the... More 

Helpful?
3 Thank LOUWARREN
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear LOUWARREN, Thank you so much for sharing your experience with us, we really appreciate your feedback. Thank you so much to share your experience with us, we really appreciate your feedback. WOW! it's magnificent to read this detailed review about your last stay at Hard Rock Hotel Riviera Maya, I am glad to know you spent such an awesome... More 

Tulum
1 review
5 of 5 stars Reviewed 1 week ago

I stayed on the adults only side which is called Heaven and it was fabulous! The Food was great! The room was beautiful, beyond what I had expected! And the staff was phenomenal! Would stay here every time!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank 225crystal
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear 225crystal, Thank you so much for taking the time to post your review on Trip Advisor. Your comments are much appreciated. I am pleased to read that you have enjoyed most of your experience at our hotel. It is been a pleasure having you with us and we look forward your next vacation. We would love to have you... More 

1 review
5 of 5 stars Reviewed 1 week ago

I had an absolutely amazing experience at the Hard Rock Rivera Maya on the Heaven side (which I definitely recommend if you're traveling with a group of friends or without children). Obviously the location is beautiful, but the pool entertainment completely made the trip for me. All of the entertainers are fantastic at what they do but Smiley definitely became... More 

Helpful?
Thank Taylor R
Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I just returned from Heaven at the Hard Rock for a week-long stay with my parents and sister. My sister and I (22 and 26 respectively) had the best time hanging by the pool and the beach while drinking endless (literally) frozen fruity beverages. Our favorite part was the DJs and entertainment team at the main pool. Everyone was great,... More 

Helpful?
Thank chericogm
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear chericogm, Thank you so much for giving us the chance to pamper you during your honeymoon at Hard Rock Hotel Riviera Maya. We are happy to know you spent such an amazing time at our resort. Be sure we will notify Smiley about your kind words. Comments like yours encourage us to keep on rocking every day. Hope to... More 

New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Came with my family for a vacation on the Heaven side of the resort which is adults only. We booked 2 rooms and were accommodated very nicely upon check-in. Check in is not until 3:00 pm, but since we arrived around noon we were given the use of all the amenities of the resort and the rooms were available early.... More 

Helpful?
4 Thank Randeeb1118
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything about this place is amazing. Specifically: The entertainment staff (Diego, Smiley, Martiza, Caesar, George, Susanna), the serving crew around the pool (Esteban!!! he was the best part of the whole trip). The food was great, the shows were great, and of course the scenery is BEAUTIFUL. Best trip I have ever been on!

Helpful?
1 Thank sdhart211
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear sdhart211, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Thank you for your kind words, is very important for us to see that our staff is going above and beyond from their self, be sure that all the entertainment staff and Esteban will... More 

Walnut Creek, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved this place! Stayed on them " heaven" side and highly recommend that if you are not traveling w kids. Hacienda is FULL of kids, and good for families only. We have done many all inclusive, adults only resorts such as Sandals and found this resort to go above and beyond any other. Great vibe, many food and bar options,... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank rachel k
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $343 - $747 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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