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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    7/30/2017 7/31/2017
    $416
    $330
    SAVE $86
    $370
    $416
    Traveler (5873)
    Pool & Beach (1151)
    Room & Suite (856)
    Hard Rock Hotel Riviera Maya
    9,118 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,127 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,826 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,889 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “hard rock” (591 reviews)
    “our honeymoon” (451 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: 40% off room rate
    Hard Rock Hotel Riviera Maya
    9,118 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,127 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,826 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,889 reviews
    #11 of 209 hotels in Playa del Carmen
     
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    Rooms
    Jul 30Jul 31
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,291)
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    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
    See the most recent reviews

    11 - 15 of 4,940 reviews

    Reviewed 4 days ago

    This trip confirmed all my previous thoughts on Heaven.Last year we stayed on the Hacienda side because we had a 17 year old that was not allowed on this side.This side, the blue side is truly appropriately named.Heaven, yes it was .The best food ,...More

    Review collected in partnership with this hotel
    Thank michaelmoda
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Hi, michaelmoda Thank you for sharing with us your valuable review. I'm very happy to know this trip confirmed your previous thoughts on Heaven and that this one was the best trip ever!. It has been a pleasure having you here and we all look...More

    Reviewed 4 days ago

    Another great week at the Heaven side. Some Family member with children stayed on the Hacienda side as well. A most excellent time was had by all! Excellent service and dinning. La Petit (French) and Chou (Italian) are excellent for a formal adult dining experience!...More

    Review collected in partnership with this hotel
    Thank Gerald G
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Hi, Gerald G Thank you for sharing your excellent review. It makes me very happy to know you had a great week at the heaven side. I very appreciate your high recommendations and it has been a real pleasure to have you here. Be sure...More

    Reviewed 5 days ago

    I visited this resort the first week in July. We were given rooms that were very convenient to the beach and also to the restaurants. This is an all inclusive resort. I exercise regularly & the resort brought in instructors to run Body pump &...More

    Thank ToJoP
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

    Dear ToJoP, Thank you for the excellent review on TripAdvisor for the Hard Rock Hotel Riviera Maya. We are delighted to hear that you had a great stay and enjoyed the Body Rock activities. Thank you for the positive comments about our staff. We strive...More

    Reviewed 6 days ago

    We had a group of 8 people traveling together. My sister is an owner in the Palace Resorts group, so we already receive the gold glove treatment, but this was beyond our expectations. Check in was fun at the convention center. Walking in they had...More

    Thank susieo67
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 5 days ago

    Dear susieo67, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities, as well as the great service we provide, are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience...More

    Reviewed 6 days ago

    Just WOW... Everything from the 24 hour room service to the amazing staff made our first holiday in Mexico a holiday to remember! Hotel- absolutely stunning, always spotless and we loved looking around all the rock memorabilia in both sides. Room- we stayed in a...More

    Thank Jennie H
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 5 days ago

    Dear Jennie H, Thank you for your detailed review. I am glad to know you and your boyfriend lived the Rock Star experience at the fullest. Special thanks for making mention of Le Petit Cochon, Nacho, Fer and Joshua, be sure that all will know...More

    Hard Rock Hotel Riviera Maya
    9,118 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,127 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,826 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,889 reviews
    #11 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Center with Internet Access
    • Concierge
    • Banquet Room
    • Laundry Service
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • $341 - $626 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, TravelUp, Orbitz, BookIt.com, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets, Cancelon and Hotwire so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveler (5873)
    Pool & Beach (1151)
    Room & Suite (856)
    Dining (290)
    Hotel & Grounds (3892)
    Business Center & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
    Nearby
    Sponsored by:
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Eleanor R
    July 21, 2017|
    Answer Show all 2 answers
    Response from cpederson2014 | Reviewed this property |
    You can use both USD and Mexican Peso's and you can buy peso's at the hotel. Taxi's are set prices now, not negotiable, and from the Hard Rock to Playa was about 390.00 peso's one way. Taxi's can only hold 3 passengers and... More
    1
    Vote
    Paula W
    July 17, 2017|
    Answer
    Response from sactownCali | Reviewed this property |
    Jose Quervo Tequila, Vodka, JD and a rum. If you are a member of Hard Rock Resorts, you can ask for higher alcohol. Everytime we go, there has never been a problem to get top shelf bottles.
    0
    Votes
    Room Tips
    "Building 2 has quick access to the main pool and the lagoons"
    Read review
    "Rooms are WELL stocked, and room service available 24/7. Very comfortable room and fabulous balcony."
    Read review
    "If you want quiet at night, request building 1 or 2."
    Read review
    "Check for special offers! Upgrades to a Sky Terrace Rooms are offered from time to time as well as other..."
    Read review
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