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2/4/2018 2/5/2018
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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    +1 800-555-2379
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    2/4/2018 2/5/2018
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     22 people are viewing this hotel
    $484
    $484
    $484
    Traveler (6140)
    Pool & Beach (1180)
    Room & Suite (877)
    Overview
    • Excellent73%
    • Very good17%
    • Average5%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “hard rock” (621 reviews)
    “our honeymoon” (462 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Rooftop Terrace
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    Feb 4Feb 5
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (6,770)
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    1 - 5 of 5,203 reviews

    Reviewed yesterday

    We are from Cozumel, the island we could see from the Hard Rock Hotel beach so we were close from home and joinning relatives from Florida to spend New year celebration together. My wife and I loved averything from our welcome, the room, staff, ammenities,...More

    Review collected in partnership with this hotel
    Thank Rene G
    Reviewed 2 days ago

    Service was great, but the rooms are a little worn and food/beverage is focused on quantity not quality. Was a little disappointed that there was no real beach, just lagoons. Ended up having to extend stay in Mexico due to hurricane and moved to a...More

    Thank P B
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Hello P B, Thank you for sharing your valuable review, I am happy to know that the service was great and as for the food & beverage I apologize for any discomforts you may have experienced. In regards to the lagoons these are completely natural...More

    Reviewed 2 days ago

    We recently returned from a one week stay at the Hard Rock Riviera Maya. Our family stayed on the Heaven(adult) side. We had stayed here last year at the same time and we couldn't wait to return. WE LOVE THIS RESORT for so many reasons....More

    Thank libra1961
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Greetins, libra1961. Thank you for writing such a detailed and valuable review. I am certain that it will be of a great help for another travellers. Likewise I'm very happy to know that you spent an amazing time and had the opportunity to shared it...More

    Reviewed 3 days ago

    What a wonderful time for a couple in their late 60's. We first thought perhaps we'd be too "OLD" to spend a two week vacation at a Hard Rock Resort. NOT!!!! Every day was a spectacular time with the array of activities, music choices, and...More

    Review collected in partnership with this hotel
    1  Thank bruceej2015
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Dear bruceej2015, Thanks for the great review and for always making us your hotel of choice! The staff at Hard Rock Hotel Riviera Maya always loves having you as our guest and providing the fun stay you deserve. We all look forward to welcoming you...More

    Reviewed 3 days ago

    Very friendly staff. Now that said, my step dad died tonight, in AR. They won’t compensate for our lost days if we leave. I don’t want money , just the days to be used in the future. We are members. Obviously there money is more...More

    Thank beachloverRogersAr
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Dear beachloverRogersAr, Thank you for sharing with us your comments, we are very sorry for your lost. We will make to this matter the proper attention, one of our specialist will contact you as soon as possible. Once again thank you for let us know...More

    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $388 - $871 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Spa Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #4 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, BookIt.com, Priceline, Travelocity, Cancelon and TripOnline SA so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveler (6140)
    Pool & Beach (1180)
    Room & Suite (877)
    Dining (302)
    Hotel & Grounds (4098)
    Business Center & Event Rooms (57)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Nearby HotelsSee all 17 hotels in Puerto Aventuras
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Trea9mm
    January 17, 2018|
    AnswerShow all 2 answers
    Response from Mara J | Property representative |
    I would like to confirm you our restaurants work under the "First Come, First Served" policy, hence this help all our Rockstars to enjoy all the restaurants. PERSONAL ASSISTANT SERVICES Personal Assistant (7am-11pm) Ironing... More
    0
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    Google Translation
    Brendan G
    November 15, 2017|
    AnswerShow all 2 answers
    Response from Marian C | Reviewed this property |
    There are cab companies that queue up at both the airport (you will get transportation to the resort included) and the resort. At the resort, go to the front entrance bell desk and ask them for a cab. We've never waited... More
    0
    Votes
    Room Tips
    "all super."
    Read review
    "I personally would have preferred to be located on the second or third floor for a better view of the ocean..."
    Read review
    "Beautiful Spacious rooms..... VERY VERY CLEAN!!!"
    Read review
    "we like third floor rooms, building 3 or 4 on the Heaven side for adults, centrally located. All rooms have a..."
    Read review
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