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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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5,684 Reviews from our TripAdvisor Community

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Showing 4,618: English reviews
Reviewed yesterday NEWvia mobile

I am writing this review from my deck at the resort and could not be happier. In 21 years together, my wife and I have never had the chance for a vacation with just the 2 of us, save for a weekend in Vegas, so as a surprise for our 21st anniversary for her I decided to book a trip....

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Helpful?
Thank Steve W
Cardiff, United Kingdom
Reviewed yesterday NEW

Spent two weeks in the heaven side as picked this place to get married and have our honeymoon and we couldn't have picked better. From before we arrived the help from the wedding coordinators was great, i was dealing with Sonia at first via email and she was amazing so helpful. Then closer to the wedding i was emailing with...

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Thank Mrs_NicelyP
Reviewed yesterday NEWvia mobile

We were greeted with cocktails and phenomenal service!! I loved the wrist bands that allow you to get into your room, bars, and gives access to everything awesome. The Spa was incredible. Oscar. Oscar. Oscar. At one point I truly thought there were three men massaging my back getting every knot, tangle, and bump of stress out. It was out...

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Thank Teresa Z
Maplewood, Minnesota
Reviewed 2 days ago NEW

The occasion was a family wedding on the beach. The facilities were wonderful. Our room was always kept very clean. Food was very good as well. The staff were all very helpful and friendly. The ocean coves were nice for swimming and snorkeling if you know where to look for fish. We were curious about the VIP breakfast about "membership"...

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Helpful?
Thank tkasplund
Minneapolis, Minnesota
Reviewed 3 days ago NEW

I was just married here last week and it was everything I dreamed of! We were there for 9 nights/10 days and everyday was awesome! The rooms are cleaned twice per day and the resort is always spotless! The food was great, with many choices for a variety of tastes (no reservations needed!) We spent most days by the pool...

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1Thank StefaniZO
Christchurch, United Kingdom
Reviewed 4 days ago NEW

As I prepare to leave on Tuesday would like to reflect on the last two weeks. We were placed in building 4 room 4316 with a sky terrace which we didn't use only because we had access to the private beach and private pool area which was great if you wanted to be away from the main buzz. We mostly...

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1Thank Huttonn
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear, Huttonn. Thank you very much for sharing your excellent review. I'm very happy to know you are having a wonderful vacation experience at Hard Rock Hotel Riviera Maya and I'm pleased to know that our band members are going that extra mile to fulfilled our goal at giving you our amplified service. In regards to your discomforts I already...

Reviewed 4 days ago NEWvia mobile

Got the best time ever in playa love that place and I wanna special thanks to my girl Karen ( Staff from entertainment) the hotel was great amazing service I wanna go back next year 🙏🙏🙏🙏 The food was great The staff from the home hotel was amazing

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Helpful?
Thank Mauricio Q
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Mauricio Q, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. Make sure that our...

Blanchard, OK, United States
Reviewed 4 days ago NEW

Don't come to this resort if you want to hear Rock & Roll music at the Heaven pool!!!! It most DEFINITELY won't happen!!!! Been asking for 5 days now. Management says it's the entertainment staff & the staff says it's management. I personally think it is the Vibe manager------he does NOT know how to play a mixture of music. FINALLY...

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2Thank Gae S
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Gae S, I would like extend my most sincere apologies for have fallen short to your expectations regarding music variety. In collaboration with our Vibe manager we strive to satisfy every taste with an extense variety of music, from classic Rock & Roll to modern genres, nevertheless, Rock is our main music selection as it is our brand´s soul....

Punta de Mita, Mexico
Reviewed 4 days ago NEW

We have been there many times, first as Palace in 2002, then as Hard Rock. Even during the renovation into Hard Rock. The food is better this year than the past few years. Staff is great. Nomy at check in was so helpful and very polite. Daniel Dib was our butler who arranged things for us. He found us somewhere...

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Helpful?
Thank Sharron B
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Sharron B, I am thrilled to read your kind words specially your remarks on service quality; it makes all our band members continue doing their best every single day! We concern about all our guests, it is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and...

Reviewed 5 days ago NEWvia mobile

I'm not a fan of all-inclusive hotels. The food is generally sub-par, the booze watered down, and the staff are typically unhelpful. My stay at the Hard Rock Riviera Maya was the opposite of everything I've experienced at other all-inclusive resorts. The food selection was plentiful (and very, very tasty)... The staff really went out of their way to make...

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Helpful?
Thank kennynyc
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear kennynyc, Wow! nice review, it's so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a excellent new that you were treated wonderfully and you have such a good opinion of us. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $347 - $738 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz, BookIt.com and Jetsetter so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travelers.
144 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“building 3 is closer to lobby but building 4 is quieter steer clear of corner rooms”
  • The day we got married int he hotel grounds
 of 5 bubbles Mrs_NicelyP, yesterday | Read review
“Third floor likely offers a better view of the ocean and surroundings.”
 of 5 bubbles tkasplund, 2 days ago | Read review
“Buildings 3 and 4 are closest to the lobby and the middle of the resort (Hacienda side too)”
 of 5 bubbles StefaniZO, 3 days ago | Read review
“Building 4 is near the poole but if I had a choice I would have requested building 3 or 2 with sea view.”
 of 5 bubbles Huttonn, 4 days ago | Read review
“We stayed in all of the Heaven buildings. Building 1 is further but quieter. We like facing East to see the sunrise”
 of 5 bubbles sharronb325, 4 days ago | Read review
5 of 5
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