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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    8/6/2017 8/7/2017
    $416
    $370
    SAVE $46
    $416
    $416
    Traveler (5873)
    Pool & Beach (1151)
    Room & Suite (856)
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    LM by Inmense
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    Hard Rock Hotel Riviera Maya
    9,138 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “hard rock” (591 reviews)
    “our honeymoon” (451 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: 40% off room rate
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    Barcelo Maya Palace
    6,538 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,730 reviews
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    LM by Inmense
    242 reviews
    #2 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,138 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,293)
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    1 - 5 of 4,942 reviews

    Reviewed 2 days ago via mobile

    They offered me $300 to to not write a hotel review. They had a waiver for me to sign. I didn't take the money or sign the waiver because the public relations rep could not tell me that they would take extra precautionary steps to...More

    Thank judyshere13
    Reviewed 3 days ago

    This was my 2nd time in Mexico and boyfriends first time ever. My boyfriend could not say enough positive things about this resort, and I have to agree. This exceeded all of our expectations and more! We stayed on the Heaven side and were on...More

    Thank Bob D
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Hello Bob D! Thank you for the excellent review on TripAdvisor for the Hard Rock Hotel Riviera Maya. We are delighted to hear that you had a great stay and enjoyed our entertainment. Thank you for the positive comments about our crew. We strive to...More

    Reviewed 4 days ago

    This is my second time at a Hard Rock, the first being Hard Rock Punta Cana. My boyfriend loved this resort but I am a bigger fan of the resort in Punta Cana. -The food and service was definitely better here! Our favorite restaurant was...More

    Thank Emilyfel
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Dear Emilyfel, Thank you for sharing your comments regarding your last stay at Hard Rock Hotel Riviera Maya and for your loyalty to our resorts. I am glad to know you like our resort and you enjoyed as the one at Punta Cana. The most...More

    Reviewed 5 days ago via mobile

    Hard Rock Hotel Rivera Maya Heaven . My partner and I both travelled together to this resort on the 26th of June 2017 for a two week stay. This was both our first time travelling to Mexico and also our first time staying in a...More

    1  Thank Waynedrummond43
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

    Dear rocker, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure...More

    Reviewed 5 days ago

    We travelled with a group of 6 friends. We were able to eat together any time we wished with no more that a 10 minute wait for a table. Over all the service was good, only one bad experience with the service and that was...More

    Thank NC-traveller-379
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

    Dear rocker, Thank you so much for sharing your experience with us. Your comments are much appreciated. I am pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I...More

    Barcelo Maya Palace
    6,538 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,730 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    LM by Inmense
    242 reviews
    #2 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,138 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Center with Internet Access
    • Concierge
    • Banquet Room
    • Laundry Service
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • $340 - $631 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Spa Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, TravelUp, BookIt.com, Travelocity, HotelsforEveryone, TripOnline SA, Cheap Tickets, Cancelon, Hotwire and Agoda so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveler (5873)
    Pool & Beach (1151)
    Room & Suite (856)
    Dining (290)
    Hotel & Grounds (3892)
    Business Center & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
    Nearby
    Sponsored by:
    LM by Inmense
    242 reviews
    1.57 miles away
     
    Hard Rock Hotel Riviera Maya
    9,138 reviews
    .06 miles away
     
    Barcelo Maya Colonial
    5,730 reviews
    2.39 miles away
     
    Barcelo Maya Palace
    6,538 reviews
    2.41 miles away
     
    Nearby Restaurants
    Latitude 20
    539 reviews
    .84 miles away
    Hard Rock Hotel Riviera Maya, El Toro
    159 reviews
    .04 miles away
    Bellavista
    60 reviews
    .61 miles away
    Pelican Point Restaurant & Bar
    271 reviews
    .95 miles away
    Nearby Attractions
    CEDAM Museum
    44 reviews
    .75 miles away
    Fatima Bay
    31 reviews
    .95 miles away
    Dolphinaris Riviera Maya Park
    1,574 reviews
    .69 miles away
    Akumal Bay Dive Center
    73 reviews
    .67 miles away
    Ask a question
    Questions & Answers
    peaches181982
    July 23, 2017|
    AnswerShow all 4 answers
    Response from catherinegF609VY | Reviewed this property |
    Each time I ate on the adult side (heaven) we did not see any children, when we went over to the family you saw and heard the kids. We were 3 couples, and we were delighted that no children were on the adult side. Hope that... More
    2
    Votes
    ThreeFiddles
    July 22, 2017|
    AnswerShow all 4 answers
    Response from Shannon M | Reviewed this property |
    There are lots of excursions to book . We used Yasmin at the resort vacation planners desk there at the hard rock. She did a great job . Depending of how many days your staying use your resort credits and only pay the resort... More
    0
    Votes
    Ctcap
    July 22, 2017|
    AnswerShow all 4 answers
    Response from catherinegF609VY | Reviewed this property |
    Diffult for me also. We booked 3 rooms as it was a big birthday for me and the other two couples came to help us celebrate. I explained this in advance. Well we were in the first building and the other two couples were is... More
    0
    Votes
    Room Tips
    "Building 2 has quick access to the main pool and the lagoons"
    Read review
    "Rooms are WELL stocked, and room service available 24/7. Very comfortable room and fabulous balcony."
    Read review
    "If you want quiet at night, request building 1 or 2."
    Read review
    "Check for special offers! Upgrades to a Sky Terrace Rooms are offered from time to time as well as other..."
    Read review
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