We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Heaven at the Hard Rock Hotel Riviera Maya

Travelers' Choice award winner
GreenLeadersGold level
06/04/2017 06/05/2017
1 room 2 adults 0 children
$467*
$364*
Great Deal
$453*
$403*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Panoramas (15)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,206 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 4,871: English reviews
Start your review of Heaven at the Hard Rock Hotel Riviera Maya
 Click to rate
Reviewed yesterday NEW

The resort is beautiful, the rooms are spacious with large balconies, grounds maintained to perfection, resturants are fantastic with a varied selection of food, the staff is absolutely the best out of all of the Hard Rock resorts. If you want a really nice vacation this is the place. I can't sat enough good about this resort. the manager Jan...

 Report
Helpful?
Thank William M
Reviewed 3 days ago NEWvia mobile

Not only is this hotel absolutely incredible, but the entertainment staff is amazing! They know their jobs so well and you never feel out of place. PePe and Cecilio were especially helpful; they were so much fun and so good at their jobs. They definitely made my experience more enjoyable and helped me keep track of the activities and shows....

 Report
Helpful?
Thank Bailey H
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Bailey H, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day. It’s been a pleasure having you here and cannot wait...

Reviewed 3 days ago NEWvia mobile

I don't know where to begin, but I'll start with the staff. They were so friendly and aware of my needs. So quick to help in any way and always smiling; particularly Chulo. The resort was so extravagant, had so much fun energy, and had so much going on all the time. Karaoke is a must to do! Thank you...

 Report
Helpful?
Thank Elizabeth O
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Elizabeth O, Wow! Thank you so much for your wonderful comments. We are pleased to know we fulfilled our goal at giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see...

Fruitland, Idaho
Reviewed 4 days ago NEW

The resort takes great care to ensure your stay is enjoyable. They multiple restaurants to match any pallet. Heaven (adult only section) was pretty to close to heaven. The beaches are fine white sand, the staff are friendly and efficient. The various food and drink spots provide excellent food, the outside oven pizza and the grilled chicken were tasty. Check...

 Report
Helpful?
1Thank BearBryant
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear BearBryant, It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. It is gratifying to know you could experience the Rock star stay at our resort, as we work persistently to get our guests’ satisfaction. We feel very excited by your kind words that help us to keep on rolling every day! Cannot wait...

Medford, Massachusetts
Reviewed 6 days ago NEW

My fiance and I were at the hard rock heaven section from May 13-17 2017 doing a site inspection to look at the hotel for our wedding next year. WE LOVED IT! We got up graded upon arriving and had the sky terrace room. My fiance's parents came too and they also got the free upgrade. The rooms were a...

 Report
Helpful?
Thank dara1129
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hi, dara1129 Thank you for sharing your excellent review, I'm very happy to read you just had a great site inspection for your wedding next year! Rest assured since you can count with us to host this special event for you all! We are thrilled to have you here! Rock on. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

San Francisco, California
Reviewed 1 week ago

This was our first time staying at an all-inclusive resort. I am usually very picky about restaurants and dining in general and I am happy to report the food at the resort was actually pretty good. The morning buffet-style service allows those, like me, who like a hardy breakfast, to really enjoy themselves. I was especially happy with all the...

 Report
Helpful?
Thank Jim K
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Jim K, Thank you for your rockin' review. We are glad to know that you lived the Rock Star experience at the fullest. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience....

Greensboro, United States
Reviewed 1 week ago

I went here for a wedding. There were a lot of other couples there we met and we have since there created a traveling group. This was my first time in Mexico, I've been to other regions of Mexico since then but no other experience was better than my stay at the hard-rock. Since my stay here I have recommended...

 Report
Helpful?
Thank 684juliusl
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear 684juliusl, Thank you very much for recommending us so highly! We are more than glad to read about your awesome experience, specialy because we love to see that you received the true Rockstar service from our band members. We look forward to welcome you soon at the Hard Rock Hotel Riviera Maya! Jan Hundrieser General Manager Hard Rock Hotel...

Reviewed 1 week ago via mobile

Thanks for Martin & Juanpa for the help!! And make our vacations better To recomend eating in Los Gallos, also dancing in club heaven even during the week. If would like to have a nice time with your friends at the beach...this is the place😀👍🏻

 Report
Helpful?
Thank Lau G
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Lau G, Your comment towards our services and facilities are much appreciated. Your comments are truly important as we are always looking for improvements to meet all our guests’ expectations. We really hope to have you here again to pamper you as the special Rockstar you are. Sincerely Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Annapolis, Maryland
Reviewed 1 week ago

We had a wonderful time here. The staff was excellent and Jorge Armando at the Toro was the best. We were steps from the beach, restaurants and entertainment. My wife loved feeding the fish and the iguanas. You will have fun here. In Heaven there are no kids which was nice.

 Report
Helpful?
Thank slepthien
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello slepthien, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day. It’s been a pleasure having you here and cannot wait for...

Bohemia
Reviewed 1 week ago via mobile

We went to heaven for my 60th Birthday celebration. As soon as we arrived we were greeted by a friendly face and a scented hand towel, that was very refreshing. We went inside to the members area, where we were greeted by friendly smiles and a refreshing drink. We were a total of 3 couples and I had asked leading...

 Report
Helpful?
Thank catherinegF609VY
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear catherinegF609VY, Thank you for the rockin' review. We are thrilled you and your family were able to take the time to enjoy Hard Rock Hotel Riviera Maya. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that...

Questions? Get answers from hotel staff and past guests. Ask a question

6,368 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (5814)
Viewed
Room/Suite (437)
Viewed
Business Center/Function Rooms (56)
Viewed
Pool/Beach Area (990)
Viewed
Family/Play Areas (19)
Viewed
Hotel & Grounds (1071)
Viewed
Dining (286)
Viewed
Bathroom (40)
Viewed
View from Room (201)
Viewed
1:56
Videos (12)
Viewed
Other (2702)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (516)
Viewed
Aerial Photography (46)
Viewed
Amenities (120)
Viewed
Beach (42)
Viewed
Heaven Deluxe Gold (Double Room) (44)
Viewed
Heaven Deluxe Platinum with Sky Terrace (King Room) (52)
Viewed
Heaven Rock Suite Platinum (King Suite) (109)
Viewed
Main Pool (31)
Viewed
Members Only Pool (15)
Viewed
The Hotel (48)
Viewed
Volleyball Pool (9)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (38)
Viewed
Pool/Beach Area (7)
Viewed
Room/Suite (9)
Viewed
Hotel & Grounds (17)
Viewed
Dining (2)
Viewed
Bathroom (2)
Viewed
View from Room (1)
06/04/2017 06/05/2017
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.1 mi away
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
#3 of 17 in Puerto Aventuras
8,710 reviews
16.8 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 214 in Playa del Carmen
2,984 reviews
23.6 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,715 reviews
Show Prices
Show Prices
Show Prices
2.4 mi away
Barcelo Maya Palace
Barcelo Maya Palace
#6 of 17 in Puerto Aventuras
5,963 reviews
22.3 mi away
Secrets Maroma Beach Riviera Cancun
11.4 mi away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 214 in Playa del Carmen
1,618 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $360 - $717 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, BookIt.com, Orbitz, Hotwire, TravelUp, Cancelon, HotelsClick, Cheap Tickets, TripOnline SA and Hotel.de so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Spa Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travelers.
202 questions
Ask a question

See all questions (202)

Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are equally good in my opion”
williammC2582FA, yesterday | Read review
“some 3rd floor rooms have hot tub on roof to watch the stars...”
BearBryant, 4 days ago | Read review
“We were in Building 3 in Heaven, and it was always pretty quiet.”
jimkF2061II, 1 week ago | Read review
“Upgraded suite with Jacuzzi on the roof.”
684juliusl, 1 week ago | Read review
“Rooms in building #4 best location!”
SandyZ_12, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Bookit.com
$364* /night
View Deal
Expedia.com$453
TripAdvisor$403
CheapTickets$467
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates