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Heaven at the Hard Rock Hotel Riviera Maya

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Traveler (6372)
Pool & Beach (1196)
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Overview
  • Excellent73%
  • Very good17%
  • Average5%
  • Poor3%
  • Terrible2%
Travelers talk about
“hard rock”(650 reviews)
“our honeymoon”(464 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Heaven at the Hard Rock Hotel Riviera Maya
Offers & Announcements: 35% off room rate
Offers from Heaven at the Hard Rock Hotel Riviera Maya
Offers & Announcements: 35% off room rate
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Rooms
Jul 1Jul 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (7,015)
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5,389 results
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3,494
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3,494
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355
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186
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1 - 5 of 5,389 reviews
Reviewed yesterday

Short, sweet and to the point. Bad experience! The ONLY bright spot to our week at the resort were the people. To a person, the workers were all friendly, helpful and hard working. The food was average or below average in all but 2 of...More

Thank Gregg B
Hotel's Favorite
Reviewed February 28, 2018

Friendly and accommodating staff throughout the hotel. The best dining of any all-inclusive resorts we've visited. You must visit Freda's Mexican restaurant with incredible Mayan influenced foods and the French restaurant was wonderful as well. Try the Mayan coffee...it's a show!More

Review collected in partnership with this hotel
2  Thank Kevin C
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded March 1, 2018

Hello Kevin C, Thank you for the excellent review on TripAdvisor for the Hard Rock Hotel Riviera Maya. We are delighted to hear that you had a great stay and enjoyed the dining experience.Thank you for the positive comments about our rockers. We strive to...More

Reviewed yesterday

The Hard Rock in Riviera Maya by far exceeded my expectations. I have stayed in many all-inclusive resorts that were mediocre at best. This hotel did not disappoint. The food was always fantastic. Quick service, great entertainment and it was always clean. I even called...More

Review collected in partnership with this hotel
Thank grod2018
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hello grod2018, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience...More

Reviewed 3 days ago

Beautiful property. Excellent food!! Clean, beautiful surroundings! Swim up bar!! Friendly staff. Top shelf alcohol. Shuttle service between both properties. Wide choice of food......Mexican. French, Japanese, SeafoodMore

Review collected in partnership with this hotel
Thank bgresko
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hello bgresko, Wow! Thank you for your detailed review. We are glad to know that you and your family lived the Rock Star experience at the fullest. Be sure that all our band members will know about your comments. This kind of feedback encourage us...More

Reviewed 3 days ago

Will visit again. More secluded & not as crazy as Cancun which is very busy. This is a much easier pace. Just 15 min from Playa Del Carmen & access to everything and ferry to Cozumel. Thank you all at the Hard Rock Riviera Maya...More

Review collected in partnership with this hotel
Thank jeffingb
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hello jeffingb, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality;...More

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About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Tennis Court
Bar/Lounge
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
$303 - $756 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$303 - $756 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (6372)
Pool & Beach (1196)
Room & Suite (955)
Dining (325)
Amenities (120)
Business Center & Event Rooms (61)
Family and Play Areas (20)
Questions & Answers
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Kelli B
June 4, 2018|
Answer
Response from Traci G | Reviewed this property |
Kelli - a cab into Playa should be about $20 one way. The bell guys outside of Heaven Lobby will have the taxi costs posted and will call one for you when you are ready to be picked up. Enjoy Playa, it's a great city!
0
Votes
Michael B
May 25, 2018|
AnswerShow all 2 answers
Response from billhryciw | Reviewed this property |
I haven’t been to cancun but I really liked Mayan the entertainment was usually over by 10 or eleven at the hacienda heaven went a little later but that’s up to your group of how long you want to party all the entertainment... More
0
Votes
Room Tips
"Research in advance for specials. Car rental $91 for 5 days. Apt trans <-> Resort was $125. Read up..."
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"We did not have an"
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"The room was great!"
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"If you have a difficult time walking, get a room closer to the road/lower end of the buildings, and perhaps..."
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