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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
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    07/09/2017 07/10/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Lock in the lowest price from our partners
          $412
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          Traveler (5840)
          Pool & Beach (1143)
          Room & Suite (856)
          Hard Rock Hotel Riviera Maya
          8,987 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,050 reviews
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          Iberostar Grand Hotel Paraiso
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          The Royal Playa del Carmen
          15,751 reviews
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          Overview
          • Excellent72%
          • Very good18%
          • Average5%
          • Poor3%
          • Terrible2%
          Travelers talk about
          “hard rock” (586 reviews)
          “our honeymoon” (450 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness center
          Concierge
          Spa
          Wheelchair access
          Business Center
          Dry Cleaning
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Offers from Heaven at the Hard Rock Hotel Riviera Maya
          Offers & Announcements: 35% off room rate
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          Hard Rock Hotel Riviera Maya
          8,987 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,050 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,770 reviews
          #1 of 11 hotels in Playa Paraiso
           
          The Royal Playa del Carmen
          15,751 reviews
          #12 of 209 hotels in Playa del Carmen
           
          Rooms
          Jul 9Jul 10
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (6,256)
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          1 - 5 of 4,912 reviews

          Reviewed 3 days ago

          This resort continued the fine tradition of customer service that was the Aventura Palace prior. Enjoyed our time at the lagoon. Main pool overwelmed over the weekend but thats to be expected. Seems some of the recreational activities that aren't associated with the main pool...More

          Review collected in partnership with this hotel
          Thank steven b
          Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

          Dear steven b, We really appreciate your loyalty in our brand. Rest assured your valuable comments are a powerful tool for us to improve our services and exceed our guest expectations. We cannot wait for your next visit to treat you like a true rock...More

          Reviewed 3 days ago

          Riviera Maya Hard Rock hotel is beautiful. However a few tips: Don't get caught up on the "points". It is a scheme. You still pay 20% of whatever you are getting and that 20% is probably the value anyway. They should offer shuttle service to...More

          Review collected in partnership with this hotel
          1  Thank kellih319
          Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

          Dear kellih319, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for have fallen short to your expectations. We...More

          Reviewed 4 days ago

          Stayed in the Adults only Heaven section, Hotel/staff/room/food/beach excellent but overall it wasn't what we were expecting, thought as it was hard Rock hotel wed get a Rock theme/rock music played, instead we had thump, thump, Ibiza dance music played from sunrise to sunset basically...More

          Thank markrkford
          Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

          Dear markrkford, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. Feedback is really important for us as it is a powerful tool to improve our performance. Rock is indeed our philosophy...More

          Reviewed 4 days ago

          This was the best vacations my wife and I had. The site is awesome, the room was always impeccable and staff were always ensuring that everyting was perfect and nothing was missing in our room. There are several restaurants on the resort and they were...More

          Thank perrierp2909
          Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

          Dear perrierp2909, Thank you for taking the time to share your experience regarding your last stay at Hard Rock Hotel Riviera Maya. I am glad to know our staff took care of you about your food allergies. I appreciate that you will come back, we...More

          Reviewed 6 days ago

          We traveled with our 2 kids (24 and 21) and their significant others. From start to finish we had an amazing trip. So much to do and always acton at the main pool but if you want quiet there is a pool for that too....More

          Thank warmth26
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 5 days ago

          Greetings, warmth26 Thank you for taking the time to detailed your excellent review. I'm very happy to read about your amazing experience and be sure that I'll share your kind words with the rest of the band members in order to carry on delivering authentic...More

          Hard Rock Hotel Riviera Maya
          8,987 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,050 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,770 reviews
          #1 of 11 hotels in Playa Paraiso
           
          The Royal Playa del Carmen
          15,751 reviews
          #12 of 209 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Travelers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Center with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Breakfast included
          • Free Parking
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Meeting Rooms
          • Breakfast included
          • Dry Cleaning
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Free Parking
          • Airport Transportation
          • Business Center with Internet Access
          • Concierge
          • Banquet Room
          • Laundry Service
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Center with Gym / Workout Room
          • Tennis Court
          • Bar/Lounge
          • Hot Tub
          • Spa
          Details
          • Price range
          • $349 - $624 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 On the Beach Hotel in Puerto Aventuras
          • #1 Luxury Hotel in Puerto Aventuras
          • #1 Spa Hotel in Puerto Aventuras
          • #1 Top resorts Hotel in Puerto Aventuras
          • #5 Family Hotel in Puerto Aventuras
          • #8 Business Hotel in Puerto Aventuras
          • #9 Romantic Hotel in Puerto Aventuras
          • Room types
          • Suites ,
          • Accessible rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 577
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, Travelocity, Orbitz, Hotwire, TravelUp, TripOnline SA, Cheap Tickets, Cancelon and Hotel.de so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Puerto Aventuras
          • Also Known As
          • Aventura Hotel Palace ,
          • Aventura Hotel Puerto Aventuras ,
          • Mayan Riviera Palace ,
          • Adventure Spa Palace ,
          • Hotel Mayan Palace ,
          • Adventura Spa Palace ,
          • Aventura Palace Spa ,
          • Aventura Spa Palace Riviera Maya ,
          • Aventura Spa Palace Resort ,
          • Aventura Spa Palace Mexico
          Add Photo Photos
          Traveler (5840)
          Pool & Beach (1143)
          Room & Suite (856)
          Dining (290)
          Hotel & Grounds (3867)
          Business Center & Event Rooms (56)
          Bathroom (43)
          Family and Play Areas (19)
          Nearby
          Sponsored by:
          Catalonia Riviera Maya
          8,616 reviews
          .61 miles away
           
          Coral Maya
          70 reviews
          .43 miles away
           
          Hard Rock Hotel Riviera Maya
          8,987 reviews
          .06 miles away
           
          Catalonia Yucatan Beach
          1,963 reviews
          .65 miles away
           
          Nearby Restaurants
          Hard Rock Hotel Riviera Maya, El Toro
          147 reviews
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          Latitude 20
          534 reviews
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          Pelican Point Restaurant & Bar
          268 reviews
          .95 miles away
          Bellavista
          57 reviews
          .61 miles away
          Nearby Attractions
          CEDAM Museum
          43 reviews
          .75 miles away
          Fatima Bay
          31 reviews
          .95 miles away
          Dolphinaris Riviera Maya Park
          1,554 reviews
          .69 miles away
          Akumal Bay Dive Center
          69 reviews
          .67 miles away
          Questions & AnswersAsk a question
          Nick3543
          Looking here for a possible honeymoon and have a couple questions... 1) I have seen comments about this being a so called "swingers resort"? Does this hold true? There could be swingers at any resort... 2) Are the Hard Rock resorts associated with Palace Resorts? 3) What are the crowds like in December? Thanks!
          June 28, 2017|
          Answer Show all 2 answers
          Response from KarenS5321 | Reviewed this property |
          We went with our young adult children week between christmas and new years. No swinging. Nothing obscene. Pool is pretty loud and rocking. Beach was quiet. Stayed on adult side. Might be more romantic places to stay though.
          0
          Votes
          gplatti
          Is there a shuttle to the Hard Rock Cancun resort if I wanted to go enjoy the beach for the day?
          June 28, 2017|
          Answer
          Response from Mara J | Property representative |
          Hello! Unfortunately we do not provide shuttle to the Hard Rock Cancun. We invite you to get a taxi service with Public Relations staff.
          0
          Votes
          Google Translation
          Debbie G
          Do the restaurants and clubs have dress codes?
          June 25, 2017|
          Answer
          Response from Momof3WonderfulKids | Reviewed this property |
          Yes they do. In general: Casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.) If you go to the hotel's website directly you can click... More
          0
          Votes
          Room Tips
          "sky terrace suite near the beach is best"
          Read review
          "Rooms in building 2, 3, and 4 on Heaven side are all good"
          Read review
          "If you upgrade to the concierge level you are guaranteed a king size bed and an ocean view."
          Read review
          "Don't bother with the tv. Bed very comfy"
          Read review
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