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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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5,122 Reviews from our TripAdvisor Community

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Showing 4,440: English reviews
Northampton, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

I had fun during my stay. All the staff are awesome and very kind, I really appreciated the support. Afrodita is the best waitress ever!!!! she's so smiley 😊 At the end of my holiday I had an issue with my bill Paola and Felipe from Public Relations were extremely helpful. At the end his boss Ivan PR manager gave... More 

Helpful?
1 Thank NickGemmell
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Wow this place is very beautiful we had so much fun. There is not one person that works in Hard Rock Hotel that was very very kind and helpful in very area of Hard Rock Hotel. Paola and Felipe in PR are very helpful with our broading passes. There was others that were very helpful like Ann , Afrodita, and... More 

Helpful?
Thank Patricia A
leeds
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Had 11 days from 10 sept 2016 at Hard Rock Riveria Maya followed by 3 days at Hard Rock Cancun Both Hotels was simply amazing Both provided great accommodation Great atmosphere at both resorts Very clean / spotless Pool and beach areas never too busy Good food / great food / plenty of choice Fantastic staff. All friendly and helpful... More 

Helpful?
1 Thank LeedsYorklad
Belfast, United Kingdom
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Arrived here on 23rd & we are blown away! Currently lying at the pool while Charly brings us mimosas! Everything from the minute we pulled up has been faultless. Food amazing, quality of the drink is fab. Atmosphere is brilliant. The nightclub with the swimming pool is just something else! We don't ever wanna leave. My only problem is we... More 

Helpful?
1 Thank Kerrimac78
Juan R, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Kerrimac78, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your comments about the service quality, it makes all the hard work worth it every second. Make sure that our band members will know about your experience. Hope that you choose... More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Excellent service fantastic time. Great food Great wedding ceremony. Service and staff is great and the hotel amenities are just great. Weather wasn't the best but we had so much fun. Daniela and Gisela from PR are the best. The staff at the pool and restaurants are awesome.

Helpful?
Thank alev906
Juan R, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear alev906, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time in the wedding. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It is been a pleasure having you here and cannot wait... More 

Missoula, Montana, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Over the top! Great place to come for a conference. Great restaurants, pools, beach, super friendly staff. Paula from pr is the best. Room is great. Never stayed at an all inclusive place before. All the booze and food you want is included. Lots of fun.

Helpful?
Thank Bob J
Juan R, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Bob J, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day. It is been a pleasure having you here and cannot... More 

Brighton and Hove, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed for a total of 2 weeks for our honeymoon and the whole trip was amazing! From the moment we checked in we were instantly looked after and the service we received throughout the whole hotel was superb. I could not fault one member of staff as everyone is so welcoming and friendly. We were lucky enough to be... More 

Helpful?
1 Thank xlisac2016
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Very Friendly, Good Service! And best facilities for having fun and experiencinng Reviera Maya. First class restarants and very good hausekeeping staff always smiling and ready to keep our needs. Pool and beach staff also outstanding.

Helpful?
Thank emmachanguin
Juan R, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear emmachanguin, Be sure it has been a great honor having you here as our valued guest at our resort. Indeed, we appreciate your positive comments. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are looking forward to your next visit to keep on... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

It was really a wonderful experience!!! Eddie, Mario, were always helpful and attentive. I really enjoyed it.!!!! Excellent service. Good food. Very nice place. I really appreciate it the arregnment for our trip.

Helpful?
Thank Carmen G
Juan R, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Carmen G, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. Cannot wait... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I liked the service I received from Mario the butler. He was friendly and very helpful in all the Things that came up like booking of our trips and taking care of us personally. Very good and excellent butler. Thank you very much.

Helpful?
Thank Ingolf G
Juan R, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Ingolf G, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. Cannot wait... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $328 - $737 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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