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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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6,034 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

I travelled to Mexico on a family holiday over Christmas last year and chose the Heaven at the Hard Rock as it seemed to fit all our needs. We wanted to stay in an adults only resort to get a bit of peace and quiet without the manic of kids everywhere, but at the same time, I'm 24 and an...

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Helpful?
Thank Christina L
Tucson, Arizona
Reviewed 2 days ago NEW

We last visited this property 15+ years ago, back then it was called Aventura Spa Palace. Because we are Palace members so we had a few extra perks private transportation, back massage and mani/pedi. The property is about and hour and 15 from the airport, so unless you take a tour you will not be leaving the property. That suited...

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Thank LeroyJTucson_Arizona
Toronto, Canada
Reviewed 2 days ago NEWvia mobile

Everything was so perfect!!! The food was so good! You don't need to make a reservation to the best restaurants! All the people was so nice with us and the entertainment staff was so good with us! We love that they have a lot of activities to do! Andy Aline Backer Toño Lyon the king and Cecilio are the best!...

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Helpful?
Thank mickeymikayla12
Reviewed 3 days ago NEWvia mobile

I am ending an amazing week at Heaven at the Hard Rock Riviera Maya! The service was amazing and I felt welcome and pampered in this lovely resort! The food was delicious at every restaurant I tried. I want to thank Francisco at Los Gallos restaurant for his amazing service! I returned a second time to dine at Los Gallos...

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Helpful?
Thank Lisa L
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello, Lisa L Thank you very much for sharing such a detailed an excellent review. I very appreciate your kind words which encourage us to carry on delivering our amplified service. I am happy to read you had a fantastic vacation and we all hope to see you soon in order to make sure your trip rocks! Sincerely, Jan Hundrieser...

Wesley Chapel, Florida
Reviewed 3 days ago NEWvia mobile

This place is truly Heaven!!! Great service and Outstanding Service!!! Jazhiel "Jaz" is the Best Butler Ever...No other place cares more about you then he does. It likes Family with him he takes it personal. Along with Jaz, Cheeks is the best waiter you can ask for. He makes everyday amazing with incredible service! The BEST resort with BEST service!!!

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Helpful?
Thank markstewart12
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear markstewart12, Thank you for taking some time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different. Everybody at Hard Rock Hotel Riviera Maya knows the importance of having special guests like you. That’s why we rock every...

Reviewed 3 days ago NEWvia mobile

2nd year in a row coming here and would come back! Pepe and Smiley Sara Karen tonya and super mario, these guys are the best and i really reccomend this place to all my friends! The rooms are fantastic and the hotel is great!

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Helpful?
1Thank Josh L
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hi, Josh L It's great to know this is the second year in a row we have you here and it's even better to know you would come back for the next year! I very appreciate your high recommendations and we hope to see you soon to pamper you as Rock Stars! Sincerely, Jan Hundrieser General Manager Hard Rock Hotel...

Reviewed 3 days ago NEWvia mobile

Played "volleyball" and lost 5times in a row!!! Super fun and we met Pepe the best one in the pool Such a fun hotel. The entertainers, toño, Karen,Sarahi, Avril, smileyand super Mario are really nice people We are coming back for sure

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Helpful?
Thank Lindsay J
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Lindsay J, Wow! Thank you for your rockin' review. We are delighted that you had a fantastic vacation and feel the great service from our staff, we are happy to hear that you loved play volleyball. We would love to roll out the red carpet for you again in the near future. Cordially, Jan Hundrieser Gerente General Hard Rock...

Burbage, United Kingdom
Reviewed 3 days ago NEWvia mobile

We flew over from the UK to celebrate two 50th Birthdays. The hotel is amazing and the staff cannot do enough to make your stay special. Super Mario, April, Karen, Toño, Leo, and Pepe were fabulous in helping making the first 50th Birthday a fun enjoyable day. Thank you guys. We look forward to the next Birthday!!!

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Helpful?
Thank Milan Z
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Milan Z, I am thrilled to read your kind words specially your remarks on service quality; it makes all our band members continue doing their best every single day! We concern about all our guests, it is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and...

Reviewed 4 days ago NEWvia mobile

This is our second time coming to this resort and we continue be amazed! The service is second to none... Jazhiel is THE epitome of outstanding service. He goes above and beyond to take care of our every need and always with a smile. Thanks Jaz for being great at what you do and loving it... it makes our stay...

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Helpful?
Thank Christopher H
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hi, Christopher H. Thank you for sharing such an excellent and detailed review. I am pleased to know you had an amazing time at our resort and I am very happy to read Jaz went above and beyond to take care of you. I very appreciate your valuable feedback. It has been a pleasure having you here and we hope...

Reviewed 4 days ago NEWvia mobile

This our favorite resort. Every time we come we are blown away by the service we receive. Jazhiel, Cheeks, Daniella, Luis, and Damian are unbelievable. Jazhiel always goes out of his way to take care of his members. He makes the vacation! Do not lose him or Cheeks or you will have upset members!

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Helpful?
Thank Paul X
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Paul X, Be sure it has been a great honor having you here as our valued guest at our resort. Indeed, we appreciate your positive comments. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are looking forward to your next visit to keep...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $398 - $676 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travelers.
184 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“9th block closer to pool is quiet”
 of 5 bubbles JodiH906, 1 week ago | Read review
“All rooms/categories can be selected @ reservation. You also can negotiate with the staff @ check-in to perhaps "snag" an upgrade!!!”
 of 5 bubbles lavont227, 1 week ago | Read review
“Try and stay in building 3 or 4 , it's near the pools and food”
 of 5 bubbles F2953ARdanielm, 1 week ago | Read review
“Roof top balcony with a hot tub”
 of 5 bubbles J3766JTscottw, 1 week ago | Read review
“Our rooms were a little noisey, I would ask for an end room so there isn't much walking traffic passed your room.”
 of 5 bubbles 105stacib, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question