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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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5,150 Reviews from our TripAdvisor Community

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Showing 4,452: English reviews
Jersey City, New Jersey
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

My son whom is 21 and I spent our first leg of our two weeks in Mexico at HEAVEN at the Hard Rock Maya Riviera from August 21, through August 28, 2016 and had an AWESOME time. The beach is beautiful even though it is border off by rocks, the rocks give the resort an even better visual appeal. The... More 

Helpful?
Thank divatraveler512
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Estupendo servicio en nuestra luna de miel! Amazing service from Susana during the rock band concert at the pool! She was very friendly and made sure we were enjoying ourselves during our time at the pool.

Helpful?
Thank Erika V
Roanoke, Virginia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Just got back from 7 days at this resort and we already want to go back! The food was 1st rate and the hotel staff was amazing. The wedding we attended was on the beach and beautiful. We spent a lot of time at the pool with Caesar, Sara, Susanna, & Wolfman. They were great at keeping the people energized... More 

Helpful?
1 Thank Rick S
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I must say that we have had a wonderful time here at the hard rock especially because of one employee in particular. His name is Elias Herrejon with the PR staff. He has addressed all issues with professionalism and made our stay an especially nice one. The entertainment and PR staff including Paula and Daniella have been extremely helpful and... More 

Helpful?
Thank Carlene F
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

From the minute we arrived to the minute we left, not a moment we did not feel so welcomed. The entertainment crew out of this world, live up to the Hard Rock name. Ipanema a place out of this world. Poolside bars to the the little hidden gems found on the resort, just blown away. For all planning a family... More 

Helpful?
Thank Parmveer S
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great restaurants. Heaven club. Excellent service. Food cart in the lobby was awesome. Great food. Great service from pool regulations. Had a great time, was here for a wedding and everything worked out smoothly. Would recommend anyone thinking about planing a destination wedding.

Helpful?
Thank Jaskirat G
New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I got married at the Hard Rock Punta Cana last year and decided to go on a one year anniversary trip to the Heaven HRRM and it was truly HEAVEN. All of the amenities were great. The staff was AMAZING, AMAZING, AMAZING. The food was also great, our favorite was the French restaurant, also be sure to... More 

Helpful?
Thank Steff_Vent
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent a week here for our 50th wedding anniversary earlier this month. It was everything we had hoped it would be. This resort was previously called Palace Resort Adventura Spa. We had spent many weeks here over the past 12 years and weren't sure we would like the changes. We had heard that the service was sub par. That has... More 

Helpful?
Thank Joyce F
Philadelphia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I was very excited about my trip to this hotel because my very best friends were also getting married in this location. Arrival was great, although the ride from the airport is long(about an 1hr at least). Our room was great, we upgraded to the Sky Terrace suite. The food was okay too along with the activities offered. Unfortunately we... More 

Helpful?
1 Thank Mia K
Inverurie, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is very nice and the staff are very friendly and attentive. The spa is amazing, not seen facilities like it before. The massage and facial was very relaxing and the staff were experienced with what they were doing. The vacation planning team are very helpful with booking activities and excursions making recommendations and showing personal videos of their... More 

Helpful?
Thank Lisa L
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $328 - $737 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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