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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    7/30/2017 7/31/2017
    $390
    $330
    SAVE $60
    $370
    $390
    Traveler (5872)
    Pool & Beach (1151)
    Room & Suite (856)
    Hard Rock Hotel Riviera Maya
    9,112 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,124 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,825 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,881 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “hard rock” (591 reviews)
    “our honeymoon” (451 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Special Price: 35% off room rate
    Hard Rock Hotel Riviera Maya
    9,112 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,124 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,825 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,881 reviews
    #11 of 209 hotels in Playa del Carmen
     
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    Rooms
    Jul 30Jul 31
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,288)
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    1 - 5 of 4,938 reviews

    Reviewed today

    We travelled with a group of 6 friends. We were able to eat together any time we wished with no more that a 10 minute wait for a table. Over all the service was good, only one bad experience with the service and that was...More

    Thank NC-traveller-379
    Reviewed yesterday

    Whether you are a family with kids or adults on a getaway, this place is fabulous. It is divided into two parts - the Hacienda - which is family oriented, and the Heaven - which is primarily for 18 and older. Great shops, excellent spa...More

    Review collected in partnership with this hotel
    Thank emilylynnm
    Reviewed 2 days ago

    This hotel exceded our expectations. The restaurants are great, our favorites were the Petite Cochon and Ciao and staff treated us like royalty. We took our kids and their friends and they loved the hotel. Highly recommend this resort.

    Review collected in partnership with this hotel
    Thank Sandra M
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Hi, Sandra M Thank you for sharing your excellent review. I'm very pleased to know we have exceeded your expectations during your recent visit and that your kids loved the hotel. Kind Regards, Jan Hundrieser Gerente General Hard Rock Hotel Riviera Maya

    Reviewed 2 days ago

    Great place to stay with family and friends! The grounds and rooms are beautiful and the staff wonderful. There are many things to see and do close by. The Hard Rock offers fun activities and great music yet also offers peace and serenity as well.

    Review collected in partnership with this hotel
    Thank eujeep
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Hi, eujeep Thank you for sharing your experience, I'm very happy to know you had a wonderful time in company of your family and friends. Look forward to see you all very soon! Regards, Jan Hundrieser Gerente General Hard Rock Hotel Riviera Maya

    Reviewed 2 days ago

    I visited this hotel with my boyfriend and we belong to a large travel group. The hotel staff was very kind, attentive, and went above and beyond. I have traveled to many places and all-inclusive resorts and the Hard Rock Heaven was beyond my expectations...More

    Thank Debra M
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Hi, Debra M Thank you for your excellent feedback and I very appreciate you have taken the time to write such a detailed review. It's great to know we succeed in exceeding your expectations and that you found the resort breathtaking. Thank you for your...More

    Hard Rock Hotel Riviera Maya
    9,112 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,124 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,825 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,881 reviews
    #11 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Center with Internet Access
    • Concierge
    • Banquet Room
    • Laundry Service
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • $341 - $626 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Spa Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, TravelUp, TripOnline SA, Cheap Tickets, Cancelon and Hotwire so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveler (5872)
    Pool & Beach (1151)
    Room & Suite (856)
    Dining (290)
    Hotel & Grounds (3891)
    Business Center & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
    Nearby
    Sponsored by:
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    1.16 miles away
     
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    Joy Tulum
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    1.25 miles away
     
    Nearby Restaurants
    Latitude 20
    539 reviews
    .84 miles away
    Hard Rock Hotel Riviera Maya, El Toro
    158 reviews
    .04 miles away
    Bellavista
    60 reviews
    .61 miles away
    Pelican Point Restaurant & Bar
    271 reviews
    .95 miles away
    Nearby Attractions
    CEDAM Museum
    44 reviews
    .75 miles away
    Fatima Bay
    31 reviews
    .95 miles away
    Dolphinaris Riviera Maya Park
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    .69 miles away
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    .67 miles away
    Ask a question
    Questions & Answers
    Paula W
    July 17, 2017|
    Answer
    Response from sactownCali | Reviewed this property |
    Jose Quervo Tequila, Vodka, JD and a rum. If you are a member of Hard Rock Resorts, you can ask for higher alcohol. Everytime we go, there has never been a problem to get top shelf bottles.
    0
    Votes
    Gina L
    July 14, 2017|
    Answer Show all 3 answers
    Response from Mara J | Property representative |
    Hello! You should walk to main entrance in order to get a local transportation to Playa del Carmen. Playa del Carmen is located about 25 min from the hotel.
    0
    Votes
    Google Translation
    Debbie G
    July 13, 2017|
    Answer Show all 3 answers
    Response from Mara J | Property representative |
    Hello! We open the pools area at 8:00 am to 6:00 pm. The beach hours 7:00 am to 6:00 pm.
    0
    Votes
    Google Translation
    Room Tips
    "Building 2 has quick access to the main pool and the lagoons"
    Read review
    "Rooms are WELL stocked, and room service available 24/7. Very comfortable room and fabulous balcony."
    Read review
    "If you want quiet at night, request building 1 or 2."
    Read review
    "Check for special offers! Upgrades to a Sky Terrace Rooms are offered from time to time as well as other..."
    Read review
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