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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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5,111 Reviews from our TripAdvisor Community

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Showing 4,435: English reviews
Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Excellent service fantastic time. Great food Great wedding ceremony. Service and staff is great and the hotel amenities are just great. Weather wasn't the best but we had so much fun. Daniela and Gisela from PR are the best. The staff at the pool and restaurants are awesome.

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Thank alev906
Missoula, Montana, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Over the top! Great place to come for a conference. Great restaurants, pools, beach, super friendly staff. Paula from pr is the best. Room is great. Never stayed at an all inclusive place before. All the booze and food you want is included. Lots of fun.

Helpful?
Thank Bob J
Brighton and Hove, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed for a total of 2 weeks for our honeymoon and the whole trip was amazing! From the moment we checked in we were instantly looked after and the service we received throughout the whole hotel was superb. I could not fault one member of staff as everyone is so welcoming and friendly. We were lucky enough to be... More 

Helpful?
Thank xlisac2016
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Very Friendly, Good Service! And best facilities for having fun and experiencinng Reviera Maya. First class restarants and very good hausekeeping staff always smiling and ready to keep our needs. Pool and beach staff also outstanding.

Helpful?
Thank emmachanguin
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

It was really a wonderful experience!!! Eddie, Mario, were always helpful and attentive. I really enjoyed it.!!!! Excellent service. Good food. Very nice place. I really appreciate it the arregnment for our trip.

Helpful?
Thank Carmen G
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I liked the service I received from Mario the butler. He was friendly and very helpful in all the Things that came up like booking of our trips and taking care of us personally. Very good and excellent butler. Thank you very much.

Helpful?
Thank Ingolf G
Nashville, Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

This resort is called HEAVEN for a reason! I have never seen more beautiful scenery before! We were treated like royalty from the time we arrived until we left a week later. EVERYONE was amazing, too many names to mention but Eduardo took GREAT care of us at the beach and cabanas, Gile was so fun to take classes with... More 

Helpful?
Thank NashvilleBrooke
Rome
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Hard Rock Riviera Maya is a must visit! Between the two sides, it is great for everyone! We stayed in a sky terrace room and the upstairs is great for when you are traveling with others. All the staff is extremely helpful and attentive to your needs. The pool staff is the best out of anywhere I have been (and... More 

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1 Thank Angx1724
A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW via mobile

We cane to the Hard Rock for our honeymoon. We could not be happier. It was amazing. The food was so good. The staff is incredibly nice. They really define customer service with the way that they treat guest. When we arrived we were greeted with cold towels and drinks. Because it was our honeymoon, they upgraded us and gave... More 

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Thank A TripAdvisor Member
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Highly recommended; The staff is very helpful; Shouts out to Lion in Snorkling, Daniella in Guest Services, Janet, Guillermo, Carrot, Mimi in the Spider Monkey, Nicki, Sergio, Leo, and Mariana pool side.

Helpful?
Thank Cornelius B
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $328 - $738 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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