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    Hard Rock Hotel Riviera Maya

    Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico
    Hotel website
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    Lowest prices for your stay
    10/8/2017 10/9/2017
    $483
    $302
    Great Deal
    $348
    $348
    Traveler (6757)
    Pool & Beach (1234)
    Room & Suite (734)
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    Overview
    • Excellent74%
    • Very good16%
    • Average6%
    • Poor2%
    • Terrible2%
    Travelers talk about
    “resort credits” (476 reviews)
    “super mario” (88 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Rooftop Terrace
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Heaven at the Hard Rock Hotel Riviera Maya
    6,451 reviews
    #2 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,079 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Paradisus Playa Del Carmen La Esmeralda
    7,406 reviews
    #32 of 211 hotels in Playa del Carmen
     
    Paradisus Playa del Carmen La Perla
    8,892 reviews
    #20 of 211 hotels in Playa del Carmen
     
    Rooms
    Oct 8Oct 9
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (9,713)
    There are newer reviews for Hard Rock Hotel Riviera Maya
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    691 - 695 of 6,659 reviews

    Reviewed May 16, 2017 via mobile

    Stayed here for meeting. Was on the Heaven side and have never been in a noisier room between the drunks yelling at 3am and the noisy workers with their carts of assorted noises it made for a challenging night sleep. I would seriously consider staying...More

    1  Thank Michael Z
    Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded May 18, 2017

    Dear Michael Z, I very appreciate your valuable feedback, I sincerely regret this unfortunate episode so please accept my apologies for all the inconveniences. We would like to change your perception of our service as it is our main goal to achieve your satisfaction with...More

    Reviewed May 16, 2017 via mobile

    Amazing Resort! It's beautiful and created to please everyone. Both the family side and adult side are great. Being single and over 18 I preferred the adult side. The staff is amazing. The entire resort is Wi-Fi. The Spa and is great. They even have...More

    Thank Tanya O
    Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded May 17, 2017

    Hello Tanya O, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to...More

    Reviewed May 16, 2017 via mobile

    We go try to go home to the Hard Rock Riviera Maya two or three times a year. We are welcomed with open arms by the bell staff, guest services and our terrific Butler, Carlos. Maria treats us special at Los Gallo's and we enjoy...More

    Thank Cherrie B
    Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded May 17, 2017

    Dear Cherrie B, We really appreciate your loyalty and preference in our brand. We are really thrilled to know we have been able to create special moments to you and your family. Rest assured all our staff will know about your comments that encourage us...More

    Reviewed May 16, 2017 via mobile

    This resort is the best over all experience ever! Food amazing, service amazing! We have traveled all over the world - I rate this 5-Star!!😎😎highly recommend it - the rooms were very nice, AC was cool, the best all inclusive resort we have visited in...More

    2  Thank Chris d
    Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded May 17, 2017

    Dear Chris d, Your comment towards our services and facilities are much appreciated. Your comments are truly important as we are always looking for improvements to meet all our guests’ expectations. We really hope to have you here again to pamper you as the special...More

    Reviewed May 16, 2017

    Overall, a great visit. Great room, great food, great staff, great location, great amenities. The Bali Beds are a nice treat for a day down on the lagoon. If you want quiet, book on the Heaven side, or be as far south on the Hacienda...More

    1  Thank CtheEarth
    Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded May 17, 2017

    Dear CtheEarth, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure...More

    Heaven at the Hard Rock Hotel Riviera Maya
    6,451 reviews
    #2 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,079 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Paradisus Playa Del Carmen La Esmeralda
    7,406 reviews
    #32 of 211 hotels in Playa del Carmen
     
    Paradisus Playa del Carmen La Perla
    8,892 reviews
    #20 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Beachfront
    • Free Parking
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $302 - $772 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Puerto Aventuras
    • #2 On the Beach Hotel in Puerto Aventuras
    • #2 Top resorts Hotel in Puerto Aventuras
    • #2 Business Hotel in Puerto Aventuras
    • #3 Spa Hotel in Puerto Aventuras
    • #4 Family Hotel in Puerto Aventuras
    • #7 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 1264
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, BookIt.com, Prestigia, TravelUp, Booking.com, TripOnline SA, Travelocity, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Cove Palace Hotel Puerto Aventuras ,
    • Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
    Add Photo Photos
    Traveler (6757)
    Pool & Beach (1234)
    Room & Suite (734)
    Dining (355)
    Hotel & Grounds (4624)
    Family and Play Areas (121)
    Bathroom (64)
    Business Center & Event Rooms (25)
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    6,451 reviews
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    apictureisworth
    September 25, 2017|
    AnswerShow all 3 answers
    Response from daleshrgirl | Reviewed this property |
    Yes wine is available in the all inclusive. I always get it in the restaurants
    2
    Votes
    Nickfam88
    September 24, 2017|
    Answer
    Response from Kaulay B | Reviewed this property |
    I am not 100% sure this answers your question but there are two lobby in the ressort since its split in two sides. If walk it would take about 5 to 10mins depending on your pace, but they do have a shuttle that can bring... More
    0
    Votes
    Room Tips
    "I left money each day for the wonderful cleaning crew and I believe the were happy by the little extras they..."
    Read review
    "Make it very clear what you want they mess up a lot at booking"
    Read review
    "This hotel has allergy friendly rooms. So if you need a hypoallergenic room ask for PURE"
    Read review
    "Rooms in the outer buildings (away from the lobbies) are quieter"
    Read review
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