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Hard Rock Hotel Riviera Maya

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GreenLeadersPlatinum level
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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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8,131 Reviews from our TripAdvisor Community

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Leicester, United Kingdom
Reviewed today NEWvia mobile

This was our visit to Hard Rock and Riviera Maya. I was thoroughly impressed with both and cannot praise the hotel staff for making sure they cater to our request given we are vegetarians, they went out of their way to make sure we were totally satisfied. Very impressed with Chef Christian, Moises, waiter Edwin in Ciao, Rulo, Stephanie in...

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Helpful?
Thank Bharat T
Toronto, Canada
Reviewed yesterday NEWvia mobile

It's my first time in hard rock riviera maya and was amazing!!!!!!! My stay in hard rock was so good! Everything was perfect! The people was so nice and funny with us! The food is excellent and you don't need to make any reservation in the restaurants. The entertainment staff are so funny and they have a lot of activities...

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Helpful?
Thank mickeymikayla12
Naples, Florida
Reviewed yesterday NEW

Terrible heavy metal music. Motown and the seventies were good. Supposed to be adults only. Some little kids sat at table near us making mischief while their parents were peacefully dining at the other end of hotel. Yoselyn in client services and Jesus at breakfast in Ciao were the bright part of the trip. All service staff was very friendly,...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank joeyszizi
Reviewed yesterday NEWvia mobile

Pepe the water aerobics instructor was the most fun! I tried to resist but could not because I saw how much fun everyone was having!!! Erik our Ipenema waiter was the friendliest, and so was Vanely our pool waiter. Highly recommend!

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Helpful?
Thank Julianne M
Boxford, Massachusetts
Reviewed 2 days ago NEW

One of the most pleasant experiences of our recent trip to the Hard Rock Riviera Maya was having the privilege of working with Yoselin Bonilla. Her level of competence and expertise was outstanding. She helped us resolve an issue with our reservation and with rescheduling previously booked excursions, spa treatments etc. which took the stress out of our vacation. She...

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Helpful?
Thank jparkhurst1
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hi, jparkhurst1 Thank you for sharing your excellent review! I am pleased to read you just had one of the most pleasant experiences at our resort. I very appreciate your valuable feedback and be sure that I will share with Yoselin your kind words. It has been a pleasure having you here and we hope to see you soon! Sincerely,...

Reviewed 2 days ago NEWvia mobile

The pool activity directors are a ton of fun!!!! 2nd year in a row coming here and would come back! Pepe and Smiley Sara Karen and super mario, these guys are the best and i really reccomend this place to all my friends!

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Helpful?
1Thank Josh L
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Josh L, Thank you for sharing your rockin' review. We are happy that you spent a such an amazing time with us. Hope to see you soon at the Hard Rock Hotel Riviera Maya. Cordially, Jan Hundrieser General Manager Hard Rock Riviera Maya

Reviewed 2 days ago NEWvia mobile

Played "pool soccer" and lost twice in a row!!! Super fun but we were playing cheaters named Pepe!!!! Such a fun hotel. The entertainers, toño, Karen,Sarahi, Avril, smileyand super Mario I really recommend this hotel !!

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Helpful?
Thank Lindsay J
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Lindsay J, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. Cannot wait...

Boxford, Massachusetts
Reviewed 2 days ago NEW

My husband and I just returned from an outstanding vacation at this beautiful resort. Every member of the staff that we met was friendly, helpful, cheerful, and competent. When my sister and her husband's flight was delayed for three days due to a snowstorm, Yoselin went out of her way to make sure the rest of their vacation was absolutely...

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Helpful?
1Thank dparkhurst
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear dparkhurst, Thank you for share your experience of your last stay at Hard Rock Hotel Riviera Maya. I am glad to know that you spend amazing moments with us, thank you for making mention of Yoselin, our great staff do their best to make all our guests feel special. We are looking forward to see you soon in your...

Saint John
Reviewed 2 days ago NEW

The best part of this hotel is large calm shallow lagoon with fish where you can snorkel and kayak with no waves or current in a protected area. This is a great spot to introduce young kids to snorkeling and salt water swimming. I swam lengths in the lagoon and really enjoyed seeing fish on my swims. The rooms are...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
2Thank TMK61
Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Dear TMK61, Thank you so much for take the time to give us your experience, your comments are much appreciated. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 days ago NEW

Great trip overall. Excellent food - so many options that you need at least a week to try them all. French restaurant had great food and excellent presentation. Buffets had lots of variety and healthy options Service overall was great. Room cleanliness was average. Drinks were average and varied from bar to bar. Alberto on the beach was awesome -...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank A TripAdvisor Member
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Valued Guest, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. Make sure that our...

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Hacienda Grand Deluxe King Room with Sky Terrace (Platinum) (56)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $385 - $716 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 On the Beach Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 Business Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travelers.
699 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were in building #1. Our room faced a temazcal/ jungle area and it was very peaceful.”
 of 5 bubbles dparkhurst, 2 days ago | Read review
“Loved being close to the amenities Building 7 and 8 on the Hacienda ( family ) side”
 of 5 bubbles toughcats, 4 days ago | Read review
“High floor (3) was very quiet.”
 of 5 bubbles stollmac12, 1 week ago | Read review
“choose a room facing the ocean, at least even partially”
 of 5 bubbles hectoralley13456, 1 week ago | Read review
“Buildings 1 and 2 are quieter but further away ...3 and 4 closer but more noise”
 of 5 bubbles , 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question