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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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6,491 Reviews from our TripAdvisor Community

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Showing 4,497: English reviews
Tulum
1 review
5 of 5 stars Reviewed today NEW

I absolutely loved this resort. The staff was so friendly and helpful... The amenities were amazing. The resort was very clean. Excellent bang for your buck. The beach areas were also kept very clean from seaweed. It was very nice to have a family side and an "over 18" side.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank randomcustomer1
1 review
5 of 5 stars Reviewed yesterday NEW

We arrived to the hotel on Monday 26th of September around 12:30pm. We were attended by Luisa and Gus at the front desk. Luisa told us check in wasn´t until 3pm, but that the room was already available. They had given us a room with 2 double beds, so we asked to change to a room with a king bed.... More 

Helpful?
Thank Maureen D
1 review
5 of 5 stars Reviewed yesterday NEW

The Hard Rock Riviera Maya is an awesome place. The best part is everyone who works there is very friendly and helpful, especially the sports and entertainment crew (Little Cesar, Jonathan, Diego, Roberto, Sarah, Karen, Smiley). They are so much fun to be with and make your vacation so memorable. You truly make new friends with this group. We had... More 

Helpful?
Thank Amanda J
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Had an incredible time. The pool activities were a blast. Lyon and Nicky were great pool side hosts that always kept the energy flowing and everyone engaged in having a wonderful time. I recommend these two guys if you want fun.

Helpful?
Thank Camille D
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Nicky and Lyon were the best staff ever. My family and I had such a great time playing pictionary and trivia in the pool!! We will be back again!! Everything from the staff to the food too the hospitality was amazing!

Helpful?
Thank Laney B
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

If you are thinking of going to the Hard Rock Riveria Maya, you should know the staff ARE what makes your vacation experience so enjoyable and easy. Here is the dynamic duo from the PR department who are gracious, friendly, and can resolve any problems with your stay with a 5 star attitude. #hardrockriveriamaya... IVAN CASTRO and ISABEL OLIVEROS.

Helpful?
Thank ThisBigRock
Casselberry, FL
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my first stay since it changed from the Aventura Spa Palace. What a difference! While nice before, now it is superb. Every aspect from the rooms to the staff to the food was exceptional. We were there for a convention and all went very smoothly. The only complaint was that the doors tended to slam if not caught.... More 

Helpful?
Thank Ralph32707
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent honeymoon location. All the staff are very friendly and helpful. The hotel is very well decorated and clean. The restaurants have all been excellent, my favourite so far has been Los Gallos, our waiter Charlie was very attentive. Alex from the vacation planners team was a great help in organising our activities and was even able to show us... More 

Helpful?
Thank James P
Tulum
1 review
4 of 5 stars Reviewed 3 days ago NEW

They have a well trained staff, and provide an excellent service. Big hotel, so many attractions at the same time, and variety of food and drinks. There's an activity for any kind of entertainment....

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank lic_castroarmas
Tulum
1 review
4 of 5 stars Reviewed 4 days ago NEW

A variety of activities! You can use your resort credit to book an excursion or a spa treatment! I had three massages, that week and all three were excellent! My family also did two excursions, which was fun Food was average!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank josephmM4180GH
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Banquet Room
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $298 - $741 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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