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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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6,043 Reviews from our TripAdvisor Community

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Showing 4,302: English reviews
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

It's an excellent option, the food is very good, the price is fair, and the service is excellent, you dont have to move for nothing, the rooms are very confortable, the size is very nice, and the beverages are premium, an excellent option for a family vacation or single This is my second time in the hotel, and i came... More 

Helpful?
Thank Joserg17
Bexley Kent
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Where to start. Been to dreams (we have since joined UVC), been to palace resorts and to be honest was dreading hard rock really. We book for purely one reason they could guarantee connecting room for my teenage daughter. Will it be too American (no Criticism I like America but if I want America I go to Florida etc) What... More 

Helpful?
Thank pd1970
Mississauga, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Right from the start of my Birthday weekend at Hard Rock I was treated just like a "rock star"! The two butlers, Esau and Mauricio that were assigned to our suite made absolutely sure that every moment was filled with a good time! They responded literally within seconds to any and all requests we made no matter what the hour!... More 

Helpful?
Thank heatherlafontaine
United States
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We had a fantastic time. It exceeded all my expectations . Everyone treated us wonderful. The place is beautiful. Eddie and Carlos took such good care of us. They made sure all of our needs were taken care of. They were always attentive to us. Wish I could remember all the names because they are all wonderful. A special thanks... More 

Helpful?
Thank mimalima
Salt Lake City, Utah
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is our second visit to HRRM since it branded with Hard Rock. We simply love it! This time I traveled with my family (my dad, my husband, my 6- and 10-year old) and my co-worker and her family. Being HOF members, we always stay at a Presidential suite and at this visit, someone behind the scenes upgraded us to... More 

Helpful?
Thank CamFung
Philadelphia, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Hard Rock Riviera Maya is a beautiful and amazing resort, from the time I stepped off the shuttle the staff were very welcoming and accommodating. The resort is very clean and kept.. The food was yummy. The only thing I didn't like were the flying grasshoppers on the resort but that's nature and can't be helped.. The Micheal Jackson show... More 

Helpful?
Thank Tonij781
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Fred The resident manager makes sure everyone is happy and feels like family. We enjoyed our vacation and The friendly staff made sure we were happy all day long. Couldnt ask for a better vacation spot. Beach is amaizing. The hotel is beautiful and full of activities. Iván the PR manager was always helpful. Highly recommend

Helpful?
1 Thank Anthony B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is my second visit to Hard Rock riviera maya. I have all Wonder fulford things to say. The management and staff were all amazing. Everyone went out of their way to make sure our stay was memorable. Our butler Eddie and Carlos were fantastic meeting our every need. Ivan helped with every matter and was super friendly. We made... More 

Helpful?
1 Thank Kristi M
Tulum
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I was impressed with the good service and the high level of enthusiasm that each employee gives to their daily routine, from the housekeeping to the bartenders, entertainment staff, waiters......amazing!! I am very happy and I had the best vacation ever at Hard Rock, Riviera Maya!!!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank ceciliaelisac
Lichfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just spent an amazing 12 days with the family at the Hacienda and had the most wonderful time. From start to finish it was action packed and there was something for everyone all day long! The food was amazing in all the restaurants and there was so much choice, the accommodation was fantastic, very clean and the services second to... More 

Helpful?
3 Thank helenecrooks
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Banquet Room
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $319 - $723 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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