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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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7,114 Reviews from our TripAdvisor Community

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Showing 4,851: English reviews
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed today NEW

Staff were lovely and room was nice. Two reasons for not giving full marks: 1 - there's a picture service at the hotel where they will take your photo for you. However, this involves them once a day walking around with an animal for you to have your picture with, like a monkey or wild bird. This is obviously cruel... More 

Helpful?
Thank Iain A
Tulum
1 review
Reviewed yesterday NEW

Our waiter Victor (tank) at the pool knew us by name every day and knew what we wanted to drink very friendly and very attentive. The bell boy Roberto was amazing he really made us feel like we were at home after a long stressful flight he was very good!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank anthonyjosephc566
N. Kentucky
1 review
Reviewed yesterday NEW

We went to celebrate a 50th BD. 5 couples - all had a great time. The staff is excellent, and food above average for most of the meals. I do not recommend paying extra for a private candle light dinner at a beach table. Food for this was less than average and the steak was very cold! Paid a hefty... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank robbW7133VO
Lee's Summit
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

We visited the Hard Rock Riviera Maya 11/22 - 11/29/2016. All in all it was a great week. The staff was great and waiters were very prompt. A five dollar tip to the beach waiters ensured frequent service all day long. Food was very repetitive especially at the buffet breakfast and lunch, no matter where you went it was basically... More 

Helpful?
Thank heartlandmo
Tulum
1 review
Reviewed yesterday NEW

The hotel , service ,facilities were beyond expectations. We were members and we upgraded because we were very pleased with the whole experience. I do appreciate the hotel greatly and Specially the service was superior from all the people we came in contact with.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank rodolfoep
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW via mobile

We are legendary members and we just got back from a fabulous Thanksgiving week at hard rock riviera maya!! Our room was very nice and a great location as well as clean and always kept that way. Every night they came to ask us if we needed anything and it was just perfect because at that time we usually need... More 

Helpful?
Thank Lesley S
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW via mobile

Our 1st visit to Riviera Maya and Hard Rock staff was delightful made our trip worth coming back every year from now on. Thank you! We attended a sales presentation in Punta Cana in 2013 and have been wanting to use our vacation time for 3 years and finally had the time. Plan our trip around thanksgiving week and decided... More 

Helpful?
Thank Yanory C
Sylvania, Ohio
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 days ago NEW

We spent 5 nights at this hotel to attend a basketball tournament. This was the largest all inclusive hotel that I have stayed in. The resort is divided into the "family" side and the "adult" side. It was very easy to go back and forth between the 2 areas. If you don't want to walk, they will drive you... Great... More 

Helpful?
Thank Laurelle B
Niagara Falls, New York
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 days ago NEW

Our family went for a wedding 70 people total. This place is beautiful but expensive Once we arrived I realized it was a cut above most resorts The help has been well trained and will see to your every need. Very clean and well kept. Very big resort We stayed on the hacienda side. beautiful pools nice restaurants 24 hour... More 

Helpful?
Thank barbara b
Cape May Court House, New Jersey
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 days ago NEW

Spent 7 amazing nights over Thanksgiving vacation. Can honestly say this is one of the best all inclusive resorts we have stayed at in a long time!! The resort itself was absolutely beautiful and pristine. The food was delicious and plenty of it at every corner you turned. The Lagoon as breathtaking. It was clean and deep enough where you... More 

Helpful?
1 Thank Elenimal
Questions? Get answers from hotel staff and past guests. Ask a question

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Hacienda Grand Deluxe King Room with Sky Terrace (Platinum) (56)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $351 - $774 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travelers.
559 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The adult side called: Heaven would be the best choice if traveling without children”
 of 5 bubbles 277laurelleb, 2 days ago | Read review
“Family Suites with Roof top Jacuzzi”
 of 5 bubbles Elenimal, 3 days ago | Read review
“We had a great view to the ocean from our balcony. The area was quiet and relaxing in the mornings and in the late afternoon.”
 of 5 bubbles shirleyo452, 3 days ago | Read review
“Upgrade to rock royalty....you won't regret it”
 of 5 bubbles 907frankiec, 3 days ago | Read review
“Go to Heaven for Adults.”
 of 5 bubbles PingDrv00, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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