We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hard Rock Hotel Riviera Maya

Certificate of Excellence
GreenLeadersPlatinum level
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
Panoramas (14)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

5,721 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 4,123: English reviews
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

My family and I stayed at the Hard Rock For a family vacation from 5/18/16 to 5/23/16. There was a total of 22 adults and we all booked for the Heaven side. After comparing prices, I saw the the best price was offered thru Southwest Vacations so I encouraged most of my family members to do the same. Big Mistake!... More 

Helpful?
1 Thank Erica J
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Amazing time. The staff was great especially Jamie and Yasser the bellmen. Smiley and Maritza from the pool area was so much fun and we even participated in activities. I will definitely be back. Thanks again!

Helpful?
1 Thank Amerosa34
Tulum
1 review
5 of 5 stars Reviewed 2 days ago NEW

The heaven pool entertainment staff were the best. Definitely will return. The food was fantastic and the cleanliness was above average. Very friendly staff. Made me feel very welcome. Heaven side with no kids was very relaxing. All inclusive is the way to go.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Susie.renee M
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Hello All, Hard rock is a great resort with amazing service! For a Family Trip. -Food is great -No reservations at the restaurants -Beach is surrounded by wall of rock, So its more like a lagoon but it is beautiful. It is like a beach pool. You don't have to worry about seaweed. -The pool is amazing. It has a... More 

Helpful?
1 Thank Preet S
Danville VA
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my second visit to the Hard Rock Hotel Riviera Maya and the second time was a charm! I had the opportunity to visit both sides, Heaven for couples, and Hacienda for families. The food on either side was excellent and service was wonderful! I was glad to see the golf carts that took you to different venues around... More 

Helpful?
1 Thank travel56
Algonquin, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my first trip to Cancun and an all-inclusive resort. I highly recommend the Hard Rock Hotel. The staff could not have been better. Every person I passed said "hola" or "good morning". The staff was very fluent in English and very accommodating. The room was very comfortable and clean. Other people who had been to Cancun warned me... More 

Helpful?
1 Thank Ann C
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Hard Rock Hotel Riviera Maya should take lessons from other hotels when it comes to customer service. Management capitalizes in the name and think that they don't need to make things right when their equipment fails and you don't get what you paid for.

Helpful?
1 Thank joet1222
Jessup, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

I went with friends to celebrate a birthday. I had never been to an all inclusive resort before so didn't know what to expect. The staff in the hotel was amazing, always happy to help and always cared about if you were having fun or not. Food was amazing in all restaurants. The entertainment staff was great always remembered you,... More 

Helpful?
Thank slynnp29
New York
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent 6 nights at the Hacienda with husband and 17 yo son and are already planning a return trip! There are many positive aspects to report but we were overwhelmingly impressed with the friendly, accommodating staff. Everyone: bellmen, front desk, housekeeping, grounds staff, pool staff, waiters/waitresses, event staff and store employees. There was not a time that we passed someone... More 

Helpful?
2 Thank kdecrosta
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Huge complex Angelina is tentative never missing a round in service! Fernanda performed miracles in my manicure and pedicure😌 sunset cruise with oscar and the crew was a highlight on the ocean and lastly Mayan culture tezmacal with shaman Rafeal helped to spiritually strengthen our connection to Mother Earth ,what a fun filled vacation👍🏼

Helpful?
Thank Kimberlie S
Questions? Get answers from hotel staff and past guests. Ask a question

4,351 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (3938)
Viewed
View from Room (100)
Viewed
Pool/Beach Area (709)
Viewed
Hotel & Grounds (813)
Viewed
Room/Suite (242)
Viewed
Dining (242)
Viewed
Family/Play Areas (90)
Viewed
Bathroom (37)
Viewed
Business Center/Function Rooms (9)
Viewed
0:48
Videos (4)
Viewed
Other (1692)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (362)
Viewed
Aerial Photography (56)
Viewed
Amenities (12)
Viewed
Beach (29)
Viewed
Hacienda Grand Deluxe King Room with Sky Terrace (Platinum) (56)
Viewed
Hacienda Pure Deluxe Double Room (Gold) (37)
Viewed
Main Pool (45)
Viewed
Rock Suite Platinum Roof Top Lounge King Hacienda (102)
Viewed
The Hotel (25)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (51)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (5)
Viewed
Room/Suite (15)
Viewed
Family/Play Areas (5)
Viewed
Dining (1)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.1 mi away
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Ri...
#1 of 17 in Puerto Aventuras
4.5 of 5 stars 4,877 reviews
2.4 mi away
Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
#7 of 17 in Puerto Aventuras
4.5 of 5 stars 4,600 reviews
12.5 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#16 of 209 in Playa del Carmen
4.5 of 5 stars 13,513 reviews
Show Prices
Show Prices
Show Prices
16.7 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 209 in Playa del Carmen
4.5 of 5 stars 2,411 reviews
2.5 mi away
Hotel Barcelo Maya Beach
Hotel Barcelo Maya Beach
#9 of 17 in Puerto Aventuras
4.0 of 5 stars 6,700 reviews
23.5 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 10 in Playa Paraiso
5.0 of 5 stars 5,062 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Free Breakfast
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Business Center with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $326 - $710 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, BookIt.com, Agoda, Prestigia, Despegar.com, Priceline, Hotels.com, Odigeo and Jetsetter so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay