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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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7,131 Reviews from our TripAdvisor Community

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Showing 4,861: English reviews
Penetanguishene, Canada
1 review
Reviewed yesterday NEW via mobile

This hotel is the best, also very friendly. lots of fun games the hacienda staff is always there for you. Volleyball is the best with the staff. Hotel and pool are the best. Great entertainment and lots of music.

Helpful?
Thank Eyyewkwkajkkg
Penetanguishene, Canada
1 review
Reviewed yesterday NEW via mobile

Recently I just travelled to hard rock with my family , the entertainment staff at the hacienda resort were absolutely amazing , they got to know us and made sure we were having a great time , especially with volleyball , three times a day they would play with my dad brother and I , defiantly the nicest people I... More 

Helpful?
Thank kirstinmoreau14
Detroit, Michigan
1 review
Reviewed 2 days ago NEW

Excellent resort for family travelling with small children.The staff is always willing to go above and beyound to accomadate the guest needs.The lagoon is great for small chilldren.The entertrainning for adults and children on a daily basis is amazing.The little big club saved our girls from boredroom when it was getting dark.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Dantipi
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Dantipi, it has been our pleasure having you with us and we truly appreciate your positive comment. It is very gratifying to learn that you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are very excited by your words. Everyone at Hard Rock Hotel Riviera Maya send their regards and... More 

2 reviews
Reviewed 2 days ago NEW via mobile

Just spent a week at Hardrock with two friends. We had the best time! The resort itself is amazing! Beautiful rooms, great grounds, gorgeous pool area and beach. Great selection of different restaurants and food and for those wanting to party but not leave the resort all the time the night club was super fun!! Karen, Diego and Roberto made... More 

Helpful?
Thank Louisa C
Phoenix, AZ
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 days ago NEW

Looks like my review last May was never posted, so I just had to return this November! We can’t say enough good things about this resort. Returned with my husband. An old friend who came with us in May, traveled here again, bringing another friend this time. The four of us had a flawless experience and are sure to return... More 

Helpful?
Thank Angela S
1 review
Reviewed 2 days ago NEW via mobile

It is my second visit to this resort this year! I cannot say enough with how hard every employee works at this resort! It is clean and the service is great! There is always a party for anyone! Families couples and singles..... this place is one of a kind. The entertainment staff are by far the best around and I... More 

Helpful?
Thank Tera S
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Tera S, thank you for taking some time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different. Everybody at Hard Rock Hotel Riviera Maya knows the importance of having special guests like you. That is why we... More 

Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 days ago NEW

We went to Hard Rock Riviera Maya for my son’s spring break and were very pleasantly surprised with the experience. This is a great property that is a lot of fun. The people who work there were very accommodating and cared a great deal about our stay. I was a bit worried that the “all inclusive” nature of the resort... More 

Helpful?
Thank tb3704
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Member, It is so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a blasting experience to know that you were treated wonderfully, you are already a true Rockstars of this stage, the most exciting feeling is your satisfaction and we love to hear your loving comments. Therefore we hope you... More 

Boston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Riviera Maya has a significan offer of all-inclusive resorts and hotels, I pick Hard Rock Hotel because I'm familiarized with the brand and Hard Rock Cafes around the world. Since it was my first all inclusive experience I wanted it to be memorable and Hard Rock Hotel Riviera Maya over exceed my expectations, everyone make us feel important (like rock... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank 819mariapiag
Farmington Hills, Michigan
1 review
Reviewed 2 days ago NEW

Loved everything about it! Excellent service, food, drinks and everyone is super friendly. Had a wonderful week and took advantage of the spa, an excursion to Talum which was great and hit almost all the restaurants. Every restaurant was great except maybe the buffet at the market which was just average.

Helpful?
Thank mrsl00bner
1 review
Reviewed 2 days ago NEW via mobile

My wife Lisa and I stayed here 22nd Nov -29th Nov in room 9324 to celebrate my 50th birthday. In general , we had a very enjoyable stay. In 2 restaurants we received poor service. The 1st was at Torro where our waiter was more interested in the family opposite us eating lobster and drinking expensive wine, I had to... More 

Helpful?
Thank markyT67
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear, MarkyT67. Thank you so much for sharing your valuable feedback. I very appreciate your review and I am pleased to know you spent such an amazing time at Hard Rock Hotel Riviera Maya. I really appreciate your wonderful comments, we all hope to see you soon once again and have the opportunity to deliver you our amplified service that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Hacienda Grand Deluxe King Room with Sky Terrace (Platinum) (56)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $349 - $786 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, BookIt.com, Priceline, Prestigia, Odigeo, Travelocity and Jetsetter so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travelers.
559 questions
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See all questions (559)

Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The adult side called: Heaven would be the best choice if traveling without children”
 of 5 bubbles 277laurelleb, 4 days ago | Read review
“Family Suites with Roof top Jacuzzi”
 of 5 bubbles Elenimal, 5 days ago | Read review
“We had a great view to the ocean from our balcony. The area was quiet and relaxing in the mornings and in the late afternoon.”
 of 5 bubbles shirleyo452, 5 days ago | Read review
“Upgrade to rock royalty....you won't regret it”
 of 5 bubbles 907frankiec, 5 days ago | Read review
“Go to Heaven for Adults.”
 of 5 bubbles PingDrv00, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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