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Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Stretch out your summer: Book now with up to 50% off
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$355
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Free cancellation until 03/03/22
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Traveler (11925)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Riviera Maya
Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 20 hotels in Puerto Aventuras
Travelers' Choice
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
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Special Price:Stretch out your summer: Book now with up to 50% off

Location

Full view
50Car recommended
Grade: 50 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
Name/address in local language
Getting there
Cozumel Airport18 miSee all flights
Aerodromo de Playa Del Carmen12 miSee all flights
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15563Reviews1755Q+A100Room tips
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Popular mentions
Carla J wrote a review Yesterday
3 contributions
+1
I truly felt like some kind of “star” there.. the staff is theeee best everyone is helpful and so nice & friendly. Check in was easy… scheduling covid test a breeze, making reservations for dinner was a walk in the park!! I don’t understand the bad reviews. I guess to each is own. The place is simply beautiful!! Food was exquisite!! Ciao was elegant! Zen was exciting! Ipanema was beautiful beachside out side dining me & my 15 yr old daughter had the pleasure of breaknadt by the beach, then agsin at nite. I simply loved it.. i hv not one bad thing to say.. the transportation in the golf carts are there at your disposal to transport around resort! My daughter was in awe (shes 15)… if ur on the fence.. DO iT u wont regret it!!its breathtaking. The front desk even assited me and paperwork i needed printed for my trip home to the States….im gonna keep tying until it lets me submit.. u can grt excursions thru them.. they hv prople there to assist u, the vacation planners❤️❤️❤️❤️❤️
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Date of stay: September 2021Trip type: Traveled with family
Room Tip: Bring singles.. every thing is all inclusive for real fo real!! So i just tipped well.. they are...
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Laurien h wrote a review Dec 2020
Toronto, Canada3 contributions6 helpful votes
Hotel's Favorite
I thoroughly enjoyed my stay at the Hard Rock Resort. So much to take in. My trip was equal parts fun and relaxation. The food was fantastic most especially the steaks at Toro and the new design of the space was so beautiful, I appreciated the adult only dining area as a childless traveler. the beach was beautiful and all of the service resort wide was attentive and constant. I thoroughly enjoyed, my rock star experience with the entertainment department. Shout out of appreciation to Backer and his team for inviting me into so many fun and new experiences. Danny Boy, Baby Shark, The Samurai & April were hilarious, entertaining and very motivating. The honest highlight of my trip was the Music Lab activities. Leo Raquel and Ever for turning me into a rock star. Somehow they helped me overcome my shyness and coaches me into a space to allow me to be living the dream for my 45 minutes of fame!
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Date of stay: December 2020
Location
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Sleep Quality
Room Tip: My room was great. I asked the front desk for a quiet sleeping area.
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4 Helpful votes
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Response from Jan Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded Dec 27, 2020
Dear BoardingPass574018, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all our band members continue doing their best every single day! Hope that you choose us again as your traveling destination to keep on the good times and unforgettable memories. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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alanfromflorida wrote a review Sep 15
St. Augustine, Florida20 contributions41 helpful votes
Unfortunately I can't provide a review of the property as the the Hard Rock sent me an email on 8/31 for a stay in October saying "The reason for this message is to inform you that the dates you have chosen to stay with us are no longer available." WHAT, I booked this trip last November and they took my deposit. Now they cancel without any reason? I had to tell my kids and 2 grandchildren that the trip we had been planning and talking about for months was not going to happen. Not good!! ANDREA CONTRERAS finished the email with "Please contact us at your earliest convenience to let us know your thoughts." Well Andrea, I just gave you my thoughts!
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Date of stay: September 2021
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ManBen D wrote a review Sep 15
1 contribution
Elena in the spa and Eduardo at the paddle boarding we’re both fantastic. Very personable, knowledgeable and funny too. The massage was heavenly, exactly what I needed. And paddle boarding was easier than expected, but still challenging!
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Date of stay: September 2021Trip type: Traveled with family
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Response from Jan Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hello DayTrip612780, Thank you for taking some time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that makes us different. I will share your kind words with Elena and Eduardo. We can not wait for your next visit! Kind regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya.
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aaryne wrote a review Sep 15
Puerto Aventuras, Mexico1 contribution2 helpful votes
We are having a fantastic time! Paddle boarding with Eduardo was super fun - he’s a great teacher. The beach scene and the pool service was great - get the 400 conejos mezcal - it will change your life. Trip advisor requires at least 200 characters so I’m still writing.
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Date of stay: September 2021Trip type: Traveled with family
1 Helpful vote
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Response from Jan Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hello Dreamer12792134395, Thank you very much for your comments, it's a pleasure to hear that you enjoy it. I do really appreciate your opinion and it is an honor to create great memories together. The most gratifying feeling is your satisfaction and we love to hear your loving comments. Eduardo and all rockers send their regards hoping to have you back soon and making you feel like a Rockstar again. Kind regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya.
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FORMERLY KNOWN AS
Aventura Cove Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
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Frequently Asked Questions about Hard Rock Hotel Riviera Maya
Which popular attractions are close to Hard Rock Hotel Riviera Maya?
Nearby attractions include Escapology Riviera Maya (0.01 miles), Fatima Bay (0.7 miles), and CEDAM Museum (0.5 miles).
What are some of the property amenities at Hard Rock Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Riviera Maya?
Conveniently located restaurants include Latitude 20, Pelican Point Restaurant & Bar, and La Caleta.
Are there opportunities to exercise at Hard Rock Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel Riviera Maya have an airport shuttle?
Yes, Hard Rock Hotel Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel Riviera Maya?
The staff speaks multiple languages, including English and Spanish.