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Hard Rock Hotel Riviera Maya

Traveler (9484)
Pool & Beach (1527)
Room & Suite (995)

Overview

AMENITIES
Free Wifi
Free parking
Breakfast included
Air conditioning
Beachfront
Pool
Non-smoking rooms
4.5 Star accommodation
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Rooms
May 5May 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (12,857)
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8,879 results
Traveler rating
6,066
1,540
699
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LanguageEnglish
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Traveler rating
6,066
1,540
699
282
292
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1 - 5 of 8,879 reviews
Reviewed yesterday

As Legendary Members, this continues to be our favorite resort. We just returned from our Spring Break vacation with our 2 girls (ages 15 and 11) along with our friends and their 10 year old. We were surprised to find out at check-in that the...More

Date of stay: April 2019
Thank maria52675
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded today

Hi maria52675, Thank you for sharing your detailed and excellent review, I'm glad to know you had a great time during this spring break in company of your family members and friends. Likewise I really appreciate the valuable feedback and rest assured since your comments...More

Reviewed yesterday

My family of four (with two young kids - 9 and 7 yeas old) stayed at the Hacienda side on March 22-29, 2019. We had a fantastic time at this resort. This was one of the best resorts we've stayed in - we have stayed...More

Date of stay: March 2019
2  Thank Minh D
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded today

Hi Minh D, Thank you for the excellent review, I really appreciate your valuable time to share your experience with us, likewise rest assured since we continuously keep improving our amplified service and it has been great to have you here for this family trip,...More

Reviewed 2 days ago

This resort is great. We traveled with six adults and 5 children. The kids had a blast...whether it was going to the water park, the activities at the pool or just relaxing. The food was better than expected. The Brazil steakhouse was excellent. The french...More

Date of stay: April 2019
Thank JCirame
Response from Jan_Hundrieser, Gerente at Hard Rock Hotel Riviera MayaResponded yesterday

Hello JCirame, It’s so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a blasting experience to know that you were treated wonderfully, you are already a true Rockstars of this stage, the most exciting feeling is...More

Reviewed 2 days ago via mobile

This hotel is amazing!!!! Rooms are nice & spacious. Hotel itself has everything going, loads of places to eat, drink, entertainment is great. Beach is small but really really nice. Plenty of sun beds. I just can’t fault the place. We travelled with 2 teenage...More

Date of stay: August 2018
Thank MrsR_W81
Response from Jan_Hundrieser, Gerente at Hard Rock Hotel Riviera MayaResponded yesterday

Hello MrsR_W81, Thank you for taking the time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that makes us different. Everybody in the Hard Rock Hotel...More

Reviewed 2 days ago

Everything was awesome! The Rock Royalty package was perfect for us. Having someone there to help with everything during the trip was a good choice for us, didn't have to worry about a thing. All we had to do was tell them what we wanted...More

Date of stay: May 2018
2  Thank Wendididdle
Response from Jan_Hundrieser, Propietario at Hard Rock Hotel Riviera MayaResponded yesterday

Dear Wendididdle, Wow! nice review, it's so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is an excellent new that you were treated wonderfully and you have such a good opinion of us. Everybody in Hard Rock...More

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About
Description
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's More all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room service
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Free parking
Breakfast included
Adult pool
Air conditioning
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Minibar
Multilingual Staff
Outdoor pool
Sauna
Shuttle Bus Service
Tennis Court
Wheelchair access
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Romantic
Room types
Suites, Non-smoking rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Romantic
Room types
Suites, Non-smoking rooms, Family Rooms, Accessible rooms
Number of rooms
1,264
Price range
$313 - $825 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Cove Palace
Also Known As
Aventura Cove Palace Hotel Puerto Aventuras
,
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Romantic
Room types
Suites, Non-smoking rooms, Family Rooms, Accessible rooms
Number of rooms
1,264
Price range
$313 - $825 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Cove Palace
Also Known As
Aventura Cove Palace Hotel Puerto Aventuras
,
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras

Photos

Traveler (9,484)
Pool & Beach (1,527)
Room & Suite (995)
Dining (451)
Family and Play Areas (158)
Business Center & Event Rooms (36)
Amenities (12)
Nearby
Nearby HotelsSee all 18 nearby hotels
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Nearby AttractionsSee all 66 nearby attractions
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Questions & Answers
Ask a question
Paul M
April 24, 2019|
AnswerShow all 2 answers
Response from cchrhrvm | Property representative |
Hello Paul M, Upgrades are available according to the hotel's occupancy of your arrival day, for this reason, they can only be confirmed at your check-in.
0
Votes
Google Translation
Ashleigh W
April 20, 2019|
AnswerShow all 3 answers
Response from Stew S | Reviewed this property |
The main Lobby bar on Heaven side has 2 TVs -- check with the staff on duty and make your request there -- the Front Desk manager should also be of assistance -- I've also seen Premier League games shown on the Hacienda side... More
0
Votes
c0n0rth3g04t
April 19, 2019|
AnswerShow all 2 answers
Response from Dante333 | Reviewed this property |
Not sure. Email resort.
0
Votes

Room Tips

"The hallways are noisy but you get use to it. Higher rooms are better."
JCirame
2 days ago
Read review
"Building 2 is great on the Heaven side and a higher floor is always better"
Wendididdle
2 days ago
Read review
"they are all nice"
jb44444
5 days ago
Read review
"Room overlooking pool with water slide in it- fab views, hotel was quiet, not sure what it would be like..."
EdinburghNix
6 days ago
Read review
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