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Hard Rock Hotel Riviera Maya

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Traveler (7982)
Pool & Beach (1408)
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Overview
  • Excellent75%
  • Very good15%
  • Average6%
  • Poor2%
  • Terrible2%
Travelers talk about
“sun bar”(89 reviews)
“zen restaurant”(79 reviews)
“rock royalty”(97 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
Jul 1Jul 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,332)
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5,369
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602
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1 - 5 of 7,819 reviews
Reviewed today via mobile

First,let me preface this by saying that I have stayed at 2 other Hard Rock Hotels before so I am qualified to review this hotel in comparison to the others. It is 6/19 and we are still here until tomorrow. We reside in 6243/6245. When...More

Thank rickjr2000
Hotel's Favorite
Reviewed March 4, 2018 via mobile

This was my second time to hard Rock Hotel’s Riviera Maya. I was so impressed the first trtime, I brought my children back 22 and 24. We stayed on the Heaven side- adults only. The restaurants were great! They have a French restaurant- it was...More

6  Thank Joyce K
Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded March 6, 2018

Dear Joyce K, First, we would like to thank your loyalty to Hard Rock Hotel Riviera Maya. Rockers like you know well how to live the stunning experience. Our team really appreciate your words, they help us to improve every day to keep on giving...More

Reviewed yesterday via mobile

My family of 6 stayed there May 25 through June 1st. My children are 17, 15, 14, and 12. There is a gym for the kids (very small) and bikes to sign out. With the kids they need a parent to sign for everything. There...More

1  Thank jennihart
Reviewed yesterday via mobile

Took the family here for our 2018 holiday, one week all inclusive. Very good service throughout and always looked after very well by all the staff that are always happy to help. Food and drink are available in abundance, the family, especially my son, never...More

1  Thank Matthew A
Reviewed yesterday

There are no words to describe the amazing service we received!! Professional, Prompt, fun, & great energy! I am in the wedding industry in NYC and Philadelphia and we had very high expectations because I have seen it all and planned other weddings. So I...More

1  Thank Vito R
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Most Booked Properties in Puerto Aventuras
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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Free Parking
Breakfast included
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
$313 - $671 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$313 - $671 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (7982)
Pool & Beach (1408)
Room & Suite (911)
Dining (401)
Family and Play Areas (150)
Business Center & Event Rooms (30)
Amenities (12)
Questions & Answers
Ask a question
lozzharmer
June 13, 2018|
AnswerShow all 3 answers
Response from Peter O | Reviewed this property |
From the airport its about an hour to hard rock
1
Vote
Melissa B
June 11, 2018|
AnswerShow all 2 answers
Response from Traci G | Reviewed this property |
Been there a few times in Oct - last year Oct 5-19. Going again this Oct but at the end of the month.
0
Votes
Room Tips
"They always put you in the best!"
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"Ask for Shy Terrace upgrade if available"
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"building needs some age related repairs,the hallway ceiling collapsed JUST after we got into our room."
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"We like 2nd or 3rd floor"
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