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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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7,508 Reviews from our TripAdvisor Community

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Showing 5,110: English reviews
East York, Ontario Canada
Reviewed yesterday NEWvia mobile

Everything was perfect. There is a huge variety of food..Vegan, non-gluten, seafood, steak, and everything in between. The rooms were amazingly beautiful, just like the pictures. Service was excellent.

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Helpful?
Thank TravellingVC
West Chester, Pennsylvania
Reviewed 2 days ago NEW

We chose Hard Rock Riviera Maya for our destination wedding location. We did so after meeting with our amazing travel agent, Jennifer Carr, from the Tropical Travelers. Jenn was able to discuss our preferences and narrowed it down to what we believe was perfect spot for our destination wedding. She was also very helpful in communicating with the staff and...

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Thank _marjorieann26
New York City, New York
Reviewed 2 days ago NEW

The people who work here, overall, work very hard to please vacationers. Estela at the beach could not do enough for us. Emmanuel, at the market place had food made special for us, and Gonzalo, the bellman was great. The grounds are kept beautiful and we had a great time.

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Helpful?
Thank marianap552017
South Farmingdale, New York
Reviewed 2 days ago NEW

We had a great time at this resort, the staff are very friendly and eager to help in anyway. There were several "Rock Star Employees" who went above and beyond what one would expect especially Emmanuel Cante and Estela.

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Thank smanno818
Richmond, Virginia
Reviewed 3 days ago NEWvia mobile

I am happy to say that Within 10 minutes of arrival we were able to see a spider monkey! I was unsure of whether we would see much Wildlife, being on a resort, but due to the massive quantities of food around in an all-inclusive, we managed to encounter several species of creatures! The hotel is an absolutely huge property...

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2Thank bowwowkitty
Tulum
Reviewed 3 days ago NEW

This is our third time to this resort. Remember to ask about using the snorkeling gear (go to Hacienda side) and see all the fish in the lagoons for a great experience on-site. The food improves each time we go and the staff can not do enough to make your happy and comfortable. We will be back soon.

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank micheletc2017
Sacramento, California
Reviewed 3 days ago NEW

I was there for around 10 days in Nov 2015. We stayed on the adult side. The resort is impressive!! The food is really good, its just after 5 days or so it becomes repetitive and its not as good. You are quite a bit away from anything so really all you can do is hang out at the resort....

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1Thank Magimago
Reviewed 3 days ago NEWvia mobile

I think to I know the 90% of the resorts of riviera maya and cancun and I can only say to it's FANTASTIC all the installations, the crew, the food, the drinks, the bars all it's incredible. You come into the reception and it's amazing, the rooms the views the amenities in your room im In love to this resorts...

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1Thank Fco S
Tulum
Reviewed 4 days ago NEW

Maríana Itzel Diaz Loyo provided one of the best haircuts I've ever had. Great English and she even convinced me to get a pedicure for the first time. Valuable staff member of Posh. I will go back to your resort for employees like her. Muy Bonita!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank T2298XAstephenr
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear T2298XAstephenr, It’s so marvelous to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a extraordinary experience to know that you were treated wonderfully, you are already true Rockstars of this stage, we hope that you come back soon. Best Regards! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Reviewed 4 days ago NEWvia mobile

Beautiful resort. Love the beautiful man made beach. Clear water along with some beautiful fish for your viewing pleasure. Rooms were clean and comfortable. Enjoyed a jacuzzi tub in the bedroom. Fridge was stocked with beverages and water. Food was very plentiful, however it was mediocre. Edible but I've had better food in other all inclusive resorts. Coffee was horrible....

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Helpful?
1Thank Kelea W
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Hacienda Grand Deluxe King Room with Sky Terrace (Platinum) (56)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $358 - $828 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travelers.
618 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All the rooms seem to be great but property is big and a lot of walking to get from rooms to lobby or restaurants, pools, etc.”
 of 5 bubbles smanno818, 2 days ago | Read review
“Resort is HUGE, stay near an elevator or near the restaurants, otherwise its a very long walk”
 of 5 bubbles Magimago, 3 days ago | Read review
“If you are traveling without kids, the Heaven side is really lovely.”
 of 5 bubbles tbearnh, 4 days ago | Read review
“Our room had a hot top on the top of our room! ASK FOR IT! :)”
 of 5 bubbles JustbkosIcan, 4 days ago | Read review
“Higher floors have better view, Sky Terrace rooms are great”
 of 5 bubbles frayaw2016, 6 days ago | Read review
5 of 5
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