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Hard Rock Hotel Riviera Maya

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Km 72, Carretera Cancun-Chetumal Solidaridad, Puerto Aventuras 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (11187)
360
Panoramas (14)
Room & Suite (812)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Riviera Maya
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 18 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Great View
Languages Spoken
English, Spanish
14,889Reviews1,662Q+A100Room tips
Traveler rating
  • 10,782
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Popular mentions
Theresa W wrote a review Yesterday
2 contributions
Best vacation ever. Daniel /fernando were they best assistants and Moy at the pool concierge was excellent! Thanks for a great experience and treating us like rock stars! Rooms weee great, restaurants weee delicious, drinks we in point!!
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Date of stay: November 2020Trip type: Traveled with family
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david r wrote a review Yesterday
1 contribution
Edgar and Elias were amazing and took very good care of our entire family!! We used the Whatsapp and they were always available with quick responses. They made sure our family had the best seats and did their best to fulfill every request. We can’t wait to visit again and hope to have these two gentlemen take care of us again! Awesome job guys!
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Date of stay: November 2020Trip type: Traveled with family
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Mike F wrote a review Yesterday
3 contributions1 helpful vote
To travel these days may seem iffy. We had a great time down in Mexico last week. We spent our time at HRRM and had a blast. I would like to single out a few of the crew that made our trip great. Maria (man'a) ,Angela (slash), Dorian (beach guy) and Tony and JC (the joker) in the lobby bar. They did everything to make our trip great. I would go again tomorrow if I could. Also, Kalido travel for transport, Rafiel got us there with a chilled bottle of wine and a great attitude.
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Date of stay: November 2020
Rooms
Cleanliness
Service
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Adilene F wrote a review Nov 23
1 contribution
My Husband and I booked five nights for a Family Wedding, the entire staff here were very accommodating, and everything is always clean. At the Sun Bar near the lobby you’ll will find yourself a waiter David Alvarez, who makes phenomenal cocktails and can basically make any drink for infinite tastebuds. Thank you! Ady Fausto
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Date of stay: November 2020Trip type: Traveled with family
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Official M wrote a review Nov 23
2 contributions
I don’t think I can start this off without mentioning Efrain (public relations) & Andreas (works in the Mexican restaurant). I have never met two people who go above & beyond for others. Firstly, EFRAIN ! I felt like I had my own personal helper the whole holiday but even more than that I have now gained a friend from this experience. I honestly couldn’t have done this all without his help, he’s honestly the BEST help I’ve ever received at any resort/hotel I’ve stayed at & honestly deserves some kind or reward/promotion for this. If this is not enough evidence, I have pictures to prove it lol Secondly, lovely Andreas. He’s such a sweet guy. From the moment I met him, to the moment we left he constantly had a smile on his face ready to treat you like the king of the world without you even asking to be. He consistently made us feel warm & welcome. We will always keep these two very amazing gentlemen close to our hearts & I hope their hard work does NOT go unnoticed as they deserve nothing but positivity in their career progression.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Jan Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Dear Vatosmusiq, ! Thank you for your detailed review. Your comments make us very happy and encourage us to continue working with great enthusiasm to ensure that your stay is unforgettable and unique and we are pleased to know that the quality of service from our band members made your stay simply unforgettable. It has been a true pleasure to have you here and we look forward to your next visit to pamper you. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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PRICE RANGE
$286 - $694 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura cove palace hotel puerto aventuras
FORMERLY KNOWN AS
Aventura Cove Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
1264
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Frequently Asked Questions about Hard Rock Hotel Riviera Maya
Which popular attractions are close to Hard Rock Hotel Riviera Maya?
Nearby attractions include Ecopark Kantun Chi (4.1 miles), Chikin Ha (3.2 miles), and Cenote Azul (3.0 miles).
What are some of the property amenities at Hard Rock Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Riviera Maya?
Conveniently located restaurants include The Traveler's Table, Jessie Gelato, and Serenity Beach Club.
Are there opportunities to exercise at Hard Rock Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel Riviera Maya have an airport shuttle?
Yes, Hard Rock Hotel Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Hard Rock Hotel Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.