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Hard Rock Hotel Riviera Maya

Traveler (9753)
360
Panoramas (14)
Videos (5)
Certificate of Excellence

About

#5 of 18 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Platinum level
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
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Property amenities
Pool
Room service
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Free parking
Breakfast included
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Hotel links
Visit hotel website
Special Offer:Package Deal
13,091Reviews
1,412Q+A
100Room tips
Traveler rating
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Popular mentions
it was a great vacation with a great staff. really enjoyed the spa and how relaxing it was, along with the pool side fun baby shark brought. really recommend coming and having some fun and of course tequila!!
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Overall, we had a GREAT stay for our honeymoon! The service was fantastic and everyone was so helpful & nice. Our trip way exceeded our expectations! The vacation planners were so helpful/patient when we decided to change one of our excursions when we arrived. They were always smiling and went above and beyond. Mario Ramirez was our waiter at the pool one day and then at the beach the next day. He was SO attentive and continued to make sure we were having the best time. Very, very friendly! The only complaints we have was how BUSY the Heaven Pool was. There were never any chairs available and not enough umbrellas for shade. If you didn’t get to the pool super duper early, you weren’t getting a spot. The other complaint we had was that we added on the “Honeymoon Package” to our stay. This was supposed to include a dinner, sparkling wine, in-room breakfast, cake, a jacuzzi experience, and a few other things. The only thing we received was the breakfast and cake. When we tried to ask about the other stuff, no one seemed to know or could give us an answer. Other than that, we had a fantastic week relaxing and having no schedule to follow. We will be returning to Riviera Maya!
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Review collected in partnership with Hard Rock Hotels & Casinos
We stayed last week for the first time and I am sure we will be back again soon. Our rooms were ready upon arrival at 1 PM on Sunday, and all staff we encountered were so friendly and welcoming. I would like to give a special kudos to Sophia and Rene who served us all week at our Bali Beds. They truly made our stay phenomenal and should be recognized for their incredible service and professionalism. I have highlighted the pros and cons of our stay below. Pros - - Excellent food at all a la carte restaurants we went to. Our personal favorite was Zen which has hibachi tables and regular dining tables with a separate menu. - Great drinks and bar service - Overall, there is SO much to do here. Our kids (ages 9 and 6) enjoyed the waterpark as well as Woodward skate and trampoline park. -The nightlife here is great - always something to do in the lobby. -Great kids club which had many activities - Renting the Bali Beds are a MUST!!! Wonderful service that we received all week. Sophia and Rene went out of their way to provide different meals for us each day which were amazing. - The spa at the heaven side was wonderful! Cons- - As many others have commented, the real issue here is the dining reservation system. We were with a larger group and couldn't get anything earlier than a 9 pm dinner reservation which was difficult with multiple small children in our party. -There is not much shade at the waterpark. We found you had to go early in the day before it go too hot.
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This place is absolutely wonderful! The rooms are great, the hotel is clean, the staff is amazing! Great pool, beach, kids activities and food. I honestly was pleasantly surprised at how great this place is for a family vacation with any age kid. Highly recommend!
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Review collected in partnership with this hotel
Hi came back after two weeks of bliss , staff at this hotel are amazing , first tho I would like to say a huge thsnkyou to samurai who was the pool entertainment , he went above and beyond for us and we never had to ask for anything , he joined us in the entertainment by the pool every day , it wasn’t the same when he was moved to another part of the hotel grounds 😫 All the staff were lovely but he stood out the most to us . Food was good , the Mexican restaurant wasn’t great so we only went once , zen was amazing tho . Hotel is huge and clean we would go back .
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PRICE RANGE
$281 - $686 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura cove palace hotel puerto aventuras
FORMERLY KNOWN AS
Aventura Cove Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
1264
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