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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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6,447 Reviews from our TripAdvisor Community

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Showing 4,481: English reviews
Surrey, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Spent one night there,loved the food and the service,we had one problem and were frustrated as i felt the hotel just didn't care,i was wrong they went out of there way to make it right,Thank you to Victor Gutierrez as he reached out and took care of us we are heading back in nov and looking forward to a fun... More 

Helpful?
Thank dave k
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We took our four boys ages 18,17,13, and 10, to this awesome resort. We had two adjoining rooms with a great view of the pool area. Each year we go to a different resort in the Cancun area and this was our fave so far. I loved how it wasn't too spread out and we felt comfortable with the kids... More 

Helpful?
Thank Maizi C
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Upon arrival we were asked what we wanted to drink I immediately replied "she needs a shot of tequila" joking and within two minutes we were handed two shots of tequila which was mucho necesito after a crazy, busy morning. What's better than that and how did they know we needed that? Immediately, I knew we were in for a... More 

Helpful?
Thank luppinotravel d
Las Vegas, Nevada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our 26th visit to Hard Rock Riviera Maya from Aug 27th to Sep 10th. And again, a wonderful vacation at a perfect resort. We were somewhat disappointed to learn that the general manager, Rene Malacar and his assistant, Rodrigo had left the resort. But the disappointment only lasted one day and then we met the new general manager,... More 

Helpful?
Thank pjstg
Juan R, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Member, Wow! Thank you for your detailed review. We are glad to know that you lived the Rock Star experience at the fullest. Be sure that all our band members will know about your comments. This kind of feedback encourage us to do our best to give you an unforgettable stay. We are looking forward to having you soon.... More 

Sao Paulo, SP
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I arrived to Hard Rock coming from Riu Yucatan and the difference between them is noticeable. I am not saying that Riu is bad, but Hard Rock is way better. Well, you receive what you pay. The only thing that I can suggest to Hard Rock is about the restaurants. During the night there is no option (at least I... More 

Helpful?
Thank Claudio L
Juan R, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Claudio L, Thank you so much for take the time to give us your experience, your comments are much appreciated. I am pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas... More 

London, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My family and I (myself, wife and 2 daughters aged 11 & 10) spent 14 nights in a family suite at the HRH Riviera Maya between the 11th and 25th of August. The first thing to mention is that when booking we had a tough time deciding between here and The Moon Palace resort. The HRH won due to its... More 

Helpful?
4 Thank NicholasEB
Juan R, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear NicholasEB, Thank you for take the time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon. Best Regards! Juan Rivera General... More 

Washington DC
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Fantastic all inclusive! Hard rock If you op for the butler service (worth it) ask for Eddie and Mario- they are the BEST and will give First Class Service. All the staff are wonderful Thanks for all and we will see you soon

Helpful?
Thank Verolee
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great staff. Pool crew wolf, backer, and L Diablo were fantastic. The food at the bar was exceptional. Excursions were outstanding. Food in the restaurants were great and the atmosphere was terrific. Would have loved to have stayed an additional day.

Helpful?
Thank Tyrone C
Juan R, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Tyrone C, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait... More 

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

An incredible breath-taking experience!. We staid for one night only but, it was more than enough to fall crazy in love with the hotel. Since we arrived, we were received gently and politely by a ballet who took care of our four wheels. At the front desk we met Luis that received us with a wide-warm smile. The registration was... More 

Helpful?
Thank Israel G
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We just returned back from a 3 night / 4 day trip staying at Hard Rock. The resort is quite nice, clean, and has a good night life scene. We only stayed in the Adult Only section so my review is partial to only that side. The gym & spa is very nice, was very impressed with that! The food... More 

Helpful?
Thank REMogul
Questions? Get answers from hotel staff and past guests. Ask a question

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Hacienda Grand Deluxe King Room with Sky Terrace (Platinum) (56)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Banquet Room
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $299 - $743 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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