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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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7,178 Reviews from our TripAdvisor Community

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Showing 4,891: English reviews
New York City, New York
Reviewed yesterday NEW

Me and my husband been traveling to Mexico for 12 years twice a year. We've been in numerous resorts and HR Heaven is one of our favorite.Hotel really reach our expectation.From first minet of arriving to the last day.HR hotel is huge and beautiful. A lot restaurants,bars,great pool. Rooms clean twice a day.Great intertatment.The weather was excellent on our stay.Hot...

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Helpful?
Thank 401lanak
Buffalo, New York
Reviewed yesterday NEWvia mobile

My fiancé and I visited the Hard Rock Riviera Maya (HRRM) for a total of 3 days. We stayed on the Hacienda side of the resort. Prior to arriving we made an appointment for a site inspection with the Sales Manager, Veronica, to help us decide on a potential destination wedding venue. We had never stayed at a Hard Rock...

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Thank Aroseallen
Kent, United Kingdom
Reviewed yesterday NEW

This place is AMAZING, literally did not want to come home! From the minute we arrived to our last day we were treated like royalty! As it was our friends birthday we got upgraded to a Sky Terrace room which was fab, views of the pool and sea, stunning terrace with loungers, jacuzzi and separate toilet! The staff are 5...

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1Thank Vicki B
Reviewed yesterday NEWvia mobile

We stayed at Hacienda, what a fabulous hotel and setting. The staff are amazing and can't do enough for you. Jaz and Marcella looked after us as part of the Rockstar package and were amazing. The entertainment staff were also outstanding entertaining adults and children alike. It was a perfect mix of relaxing and being left alone and entertaining us...

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Helpful?
Thank Jonathan C
Ocala, Florida
Reviewed yesterday NEWvia mobile

As usual the Hard Rock didn't disappoint. The staff was amazing, the food was exceptional, and the drinks were cold and strong. So thankful to everyone for making my 5th anniversary special!!! Can't wait to come back soon. Santiago Nava was helpful and always accommodating. Also make sure you ask for Ofelia at the main pool at Heaven...very special

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Thank robertfross
Denver, Colorado
Reviewed yesterday NEW

We came for a family wedding. There were 68 total at this wedding, so a relatively large destination wedding. Transportation wasn’t great as shuttle is one hour from airport if traveling direct, but most shuttles stopped at one or more other hotels before getting to Hard Rock, making trip 90-120 minutes. Room Large spacious room with tile floors. Bathroom has...

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Thank JMCJ
Reviewed yesterday NEWvia mobile

Raul Mesero hooked us up all week long. Could not have asked for a better person to take care of us. Never wanted for anything and always had something to drink and eat at a moments notice. Look for Raul when you get here. He is the best

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Thank Nathan H
Gillingham, United Kingdom
Reviewed yesterday NEW

Just spent a week here, Can't fault this place at all, the food is plentifull and drinks are all premium with Corona beer & top notch spirits, Arrived after a 1 hour 10 min transfer from airport to a very quick check in, travelled as a group of 2 couples & as it was my wife's birthday in resort we...

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1Thank Wayne C
SW wa
Reviewed 2 days ago NEW

Hard Rock Riviera Maya was a great place to vacation.Everyone was so great,there were several that stood out,our Butlers Emanuel and Esau were absolutely the best,always there for us. At the pool Eduardo and Sophia were amazing also,always eager to get you what you need. Please tip these and all wait staff,maids,bellboys and anyone else that makes your vacagreat,ir goes...

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Helpful?
Thank ehfamily2016
Rochelle Park
Reviewed 2 days ago NEW

You couldn't ask for a better place to stay. Everything was outstanding from the food, the drinks, the room, and a great staff. Hard Rock Hotel Riviera Maya hosted a fantastic wedding for my niece. My entire family had a memorable stay.

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Helpful?
Thank Dennis R
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $350 - $812 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travelers.
565 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All blocks are near but ask for pool / sea view”
 of 5 bubbles 694vickib, yesterday | Read review
“Building 1 on adult side was far from the action and quiet. We liked that about it!”
 of 5 bubbles JMCJ, yesterday | Read review
“HEAVEN Building 4 was a great location....not to far from all the amenities on both sides.”
 of 5 bubbles 492myrnaw, 3 days ago | Read review
“You get what you pay for. Don't expect to low ball and get the presidential suite. Upper floors rooms have a second story hot tub.”
 of 5 bubbles 427scotte, 4 days ago | Read review
“Terrace sweet was awesome!”
 of 5 bubbles kimcorr, 4 days ago | Read review
5 of 5
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