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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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6,012 Reviews from our TripAdvisor Community

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Showing 4,284: English reviews
Murfreesboro, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We had 11 from our BubbaWraps.com team and then other teams were there too... Total of 41 of us!!! We had a great time, fun for all especially since we ranged from age 24 to 60's. Beautiful place to hang out in the water somewhere different everyday if you like!! The spa was AWESOME!! Our favorite was the couples Recovery... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Tina H
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a great place to stay to get away. There is food all over the place. The pools provide a fun atmosphere with a walk up bar for the adults. The hotel staff is very friendly and really helpful. I'd love to come back!

Helpful?
Thank Beau S
Tolland, Connecticut
2 reviews
5 of 5 stars Reviewed yesterday NEW

I want the staff to know you've ruined my life. All that you did to make our family's stay has so spoiled us. I came back home last night, it was dark, strangely quiet, and no fiesta just outside my room. No more colors and fragrant breeze off the ocean - even the moon looked dim. I didn't have my... More 

Helpful?
Thank dvgdss
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our stay at the Hard Rock hotel in Rivera Maya was great. The hotel staff was very professional and the food was good. Our only complaint was the distance from the airport (an hour away) and the beach area was more like a rock cove (it did not open up into the ocean). Beware of the timeshare sales people. They... More 

Helpful?
Thank Kim W
Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We had a family vacation to the Hard Rock Riviera Maya and it was truly amazing! Since we had kids we stayed in the Hacienda side, but often went to the Heaven side for dinner or to the spa etc. At the beach we had an amazing waiter who was on top of everything, his name is Kiyoshi. At the... More 

Helpful?
Thank Adriana B
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW via mobile

For travelers with eastern time that like to start early workout is a little dissapointed that gym opens until 6am 7 am Est day already started 1 hour lost already normally gym is open 24 hrs or starts early 5 am, beside that I asked directions at 5.15 am at hacienda lobby , regarding which way running track started and... More 

Helpful?
Thank C2868FIjorgem
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Not my first time in a hard rock and definitely not the last one. All inclusive 5 stars resort with great restaurants and amenities. I was celebrating my honey moon and they upgraded my room. It was a suite with a terrace with a hot tub and a view! I also used the spa and it was so soooooo good... More 

Helpful?
Thank gabyalvarez
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Gabyalvarez, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It is been a pleasure having you here and cannot wait... More 

Hoddesdon, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This place is absolutely amazing!!! OMG, we were at the hacienda side for 2 weeks and really didn't want to come back. We have been to Now Larimar in Dominican Republic for 4 years on the trot and we loved it there so much and going to a new hotel was quite a challenge as we thought we were going... More 

Helpful?
Thank ccross20
Wichita, Kansas
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

We had so much fun at this resort! You should never get bored at this hotel. All inclusive experience working everything from kayaking to guided snorkel trips. Our snorkel guide Lyon was extremely knowledgable on marine life and very experienced, wonderful trip. Highly recommend!

Helpful?
Thank unocervezamas
Gardner, Massachusetts
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Year 2 for family vacation at Hard Rock Riviera Maya and there is a reason we came back. Extremely service oriented staff! From airport to airport was not disappointed with the helpful, friendly staff to make our family (8 young children and 16 adults) an awesome week in paradise.

Helpful?
Thank Alynn1421
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Alynn1421, Thank you for choosing Hard Rock Hotel Riviera Maya as your rocking travel destination, we appreciate your comments during your last stay, those are very important to us as tool to pin point our improvement areas. It is fantastic to know you spent such a wonderful time, we are constantly working to get our valued guests satisfaction. Everyone... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Hacienda Grand Deluxe King Room with Sky Terrace (Platinum) (56)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Banquet Room
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $319 - $723 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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