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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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5,729 Reviews from our TripAdvisor Community

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Showing 4,128: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We have been here for two days so far and are very pleased with the service and food quality. We had a long day today and these two gentleman by the names of Yasser and Jaime picked us up and drove us from lobby to lobby with no complaints (even when I messed up and told them the wrong lobby... More 

Helpful?
Thank Nktogans
Tulum
2 reviews
5 of 5 stars Reviewed yesterday NEW

One of the best vacations I've ever had and by far the best resort. Family friendly and a great party atmosphere in a secured safe environment. I wholeheartedly recommend this resort to any one who wish to get away and feel like a king or queen on a budget.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Lucretia H
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Excelent vacation in Rivera Maya Hard Rock Heaven! I love the fish swiming around us in the beach! The night club was surprising with 2 jacuzzies! It rained one day for like 5 minutes and then the sun again!

Helpful?
Thank Alejandravi
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Trip was great!!! Had lots of fun. Everyone enjoyed the stay and were amazed at everything that was offered. Every year upgrades are done which makes our stay even better each year. Staff is great! Hard Rock Rivera Maya makes you feel at home and treat you like family. Thank you!!!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Melissa G
Tulum
1 review
5 of 5 stars Reviewed yesterday NEW

Hard Rock Riviera Maya, one of the best All-inclusive I have ever stayed at. Heaven side was great for adults. The other side was great for families, a lot of activities going on. Food and drinks were available everywhere around the Resort.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank James D
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

My family and I stayed at the Hard Rock For a family vacation from 5/18/16 to 5/23/16. There was a total of 22 adults and we all booked for the Heaven side. After comparing prices, I saw the the best price was offered thru Southwest Vacations so I encouraged most of my family members to do the same. Big Mistake!... More 

Helpful?
1 Thank Erica J
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Amazing time. The staff was great especially Jamie and Yasser the bellmen. Smiley and Maritza from the pool area was so much fun and we even participated in activities. I will definitely be back. Thanks again!

Helpful?
1 Thank Amerosa34
Tulum
1 review
5 of 5 stars Reviewed 2 days ago NEW

The heaven pool entertainment staff were the best. Definitely will return. The food was fantastic and the cleanliness was above average. Very friendly staff. Made me feel very welcome. Heaven side with no kids was very relaxing. All inclusive is the way to go.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Susie.renee M
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hello All, Hard rock is a great resort with amazing service! For a Family Trip. -Food is great -No reservations at the restaurants -Beach is surrounded by wall of rock, So its more like a lagoon but it is beautiful. It is like a beach pool. You don't have to worry about seaweed. -The pool is amazing. It has a... More 

Helpful?
2 Thank Preet S
Danville VA
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my second visit to the Hard Rock Hotel Riviera Maya and the second time was a charm! I had the opportunity to visit both sides, Heaven for couples, and Hacienda for families. The food on either side was excellent and service was wonderful! I was glad to see the golf carts that took you to different venues around... More 

Helpful?
1 Thank travel56
Questions? Get answers from hotel staff and past guests. Ask a question

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Hacienda Grand Deluxe King Room with Sky Terrace (Platinum) (56)
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $325 - $708 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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