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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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7,521 Reviews from our TripAdvisor Community

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Showing 5,118: English reviews
Reviewed yesterday NEWvia mobile

Very nice. Staff was great and helpful. Food was good but not all restaurants were open every night so you had to make sure which ones were open each day. The staff didn't bother you for tips all the time as they do in some places.

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Helpful?
Thank Charlene C
Round Rock
Reviewed yesterday NEWvia mobile

Went with my husband and 2 teenage daughters for Dec 22 - Dec 28. Hubby and I stayed on the Heaven side. Kids stated on the Hacienda side. Food GREAT! Drinks totally TOP SHELF!! Entertainment was AWESOME!!! Only complaint pool activities closed down too early@ 7pm. BEACHES AND POOLS WERE THE BEAT!!! We loved EVERYTHING!! Adult club was the best!...

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Helpful?
1Thank Tracey W
Bragg Creek, Canada
Reviewed yesterday NEW

We were upgraded to the Sky Terrace Suite which has a roof top Jacuzzi & lounge area with awe4some views of the ocean & surrounding pools. The rooms were Presidential size, well laid out with lots of views & very comfortable. The butlers Antonio & Jose were very good & made all our reservations & constantly checked if everything was...

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Helpful?
Thank danmchu
Reviewed yesterday NEWvia mobile

Trip was amazing. Staff was excellent and service was exceptional. I've been to Mexico several times and by far this is the best resort I have stayed in. 24 hour room service, rooftop deck in our room, good food, and attentive staff. We literally had to ask for nothing. We will be back next year!

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Helpful?
Thank Erin F
Tulum
Reviewed 2 days ago NEW

The resort was ok with great entertainment, however, the food was nothing worth while and the beds were very uncomfortable. My fiancé and I also became very ill the day before we had to go home and developed a rash on our body both on different areas of our body after using the spa.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank amysX7811IQ
Toronto, Canada
Reviewed 2 days ago NEWvia mobile

I really liked the hotel! The food was good and the staff were great! I was treated like the queen that I am! They had free room service and they cleaned the room TWICE a day!!! Amazing!!! The only thing I didn't like was that there was no real beach a little bit of water. Though that's not the hotels...

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Helpful?
Thank AllaLovesDavid
Ontario
Reviewed 2 days ago NEW

Hard Rock is about 50 mins from Cancun Airport. I will share my pros and cons starting out with the AMAZING pros. I stayed on the Heaven side, building 4. The scent in the hotels is lovely and fresh. It was the very first thing I noticed while I was searching for my room. I wish I could bottle it...

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Helpful?
1Thank MichelleK20127
Reviewed 2 days ago NEWvia mobile

Yoselin and Alex were awesome in helping us set up all of our activities, answered all of our questions and treated us like family!!! They personally walked us around the resort to take us to the right persons to make sure that everything was perfect!

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Helpful?
Thank Steve W
Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Dear Steve W, Be sure it has been a great honor having you here as our valued guest at our resort. Indeed, we appreciate your positive comments. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are looking forward to your next visit to keep...

East York, Ontario Canada
Reviewed 3 days ago NEWvia mobile

Everything was perfect. There is a huge variety of food..Vegan, non-gluten, seafood, steak, and everything in between. The rooms were amazingly beautiful, just like the pictures. Service was excellent.

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Helpful?
Thank TravellingVC
Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Dear TravellingVC, Your comment towards our services and facilities are much appreciated. Your comments are truly important as we are always looking for improvements to meet all our guests’ expectations. We really hope to have you here again to pamper you as the special Rockstar you are. Sincerely Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

West Chester, Pennsylvania
Reviewed 4 days ago NEW

We chose Hard Rock Riviera Maya for our destination wedding location. We did so after meeting with our amazing travel agent, Jennifer Carr, from the Tropical Travelers. Jenn was able to discuss our preferences and narrowed it down to what we believe was perfect spot for our destination wedding. She was also very helpful in communicating with the staff and...

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Helpful?
1Thank _marjorieann26
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear member, Thank you so much for sharing your experience with us. Your comments are much appreciated. I am pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $364 - $820 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travelers.
622 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We found that the rooms on the higher floors had excellent views.”
 of 5 bubbles danmchu, yesterday | Read review
“Try to book in building 3, 4 or 5 to be in the centre action. If you want to be away from action, go with other buildings.”
  • Room in Building 4. Direct to pool and can see ocean past pool.
 of 5 bubbles MichelleK20127, 2 days ago | Read review
“All the rooms seem to be great but property is big and a lot of walking to get from rooms to lobby or restaurants, pools, etc.”
 of 5 bubbles smanno818, 4 days ago | Read review
“Resort is HUGE, stay near an elevator or near the restaurants, otherwise its a very long walk”
 of 5 bubbles Magimago, 5 days ago | Read review
“If you are traveling without kids, the Heaven side is really lovely.”
 of 5 bubbles tbearnh, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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