We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hard Rock Hotel Riviera Maya

Traveler (9003)
360
Panoramas (14)
Video
Certificate of Excellence
Overview
Km 72, Carretera Cancun-Chetumal Solidaridad, Puerto Aventuras 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Rooms
Feb 3Feb 4
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from $288.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Puerto Aventuras hotels with availability
{"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "c1f053ee2c134ddf8d53a0ce2a1928a3", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1383489,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[38681105],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":2,"year":2019},"checkout":{"day":4,"month":2,"year":2019},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":295,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"c1f053ee2c134ddf8d53a0ce2a1928a3","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":379,"lowestMetaPrice":288,"additionalPartner":false,"highestMetaPriceDisplay":379,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":379,"lowestMetaPrice":288,"highestMetaPriceDisplay":379,"hotelName":"Hard Rock Hotel Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImMxZjA1M2VlMmMxMzRkZGY4ZDUzYTBjZTJhMTkyOGEzIiwiQUlLIjoiZTRmMDE0MDgwZTE1NGU5NzljYTgwM2JmNjhiN2Q2ZjEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "02/03/2019", "checkOut": "02/04/2019", "lowestPrice": "$288", "hasDates": true, "hacComplete": true, "contentIdMappings": {"38681105":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (12,316)
Filter reviews
8,496 results
Traveler rating
5,818
1,478
657
267
276
Traveler type
Time of year
LanguageEnglish
More languages
5,818
1,478
657
267
276
Show reviews that mention
All reviews sun bar rock royalty rock spa vacation planners super mario sky terrace heaven pool le petit cochon resort credit rock star monkey tour heaven section riviera maya los gallos public relations foam party brazilian steakhouse
FilterEnglish
Updating list...
1 - 5 of 8,496 reviews
Reviewed today

This is a fun upbeat resort with wonderful staff and cool people. So much to do, great food, and good pools. Monica was our Butler and she did a fabulous job at keeping us informed, up to date and ALWAYS with a smile on her...More

Date of stay: January 2019
Thank Shelly H
Reviewed yesterday

People is very kind. Awesome facilities and lots of places around to visit. Very energetic re-creationists. My family had a great time. I don't doubt I going to come to visit Playa del Carmen at night.

Review collected in partnership with Hard Rock Hotels & Casinos
Date of stay: January 2019
1  Thank Flyer09494340317
Reviewed yesterday

The Hard Rock in Riviera Maya will not disappoint. The staff goes above and beyond to meet your every need. We enjoyed all of the restaurants and the fun activities by the pool. Our room was very comfortable and the view from the balcony was...More

Review collected in partnership with Hard Rock Hotels & Casinos
Date of stay: January 2019
1  Thank KathyV181
Reviewed yesterday

Great hotel. Service and staff were incredible. Love the party atmosphere they offer. We always have a great time. Sushi bar in the Heaven Bar was amazing as was La Petite Cochon, the French restaurant. The food was incredible!! A definite must to eat!!

Review collected in partnership with Hard Rock Hotels & Casinos
Date of stay: January 2019
1  Thank Voyage03365592264
Reviewed yesterday

I came for a work trip/conference. I was in Building 9 and it was SOOOO far from EVERYTHING. As a female staying alone, building 9 was not ideal. I didn't feel comfortable going to my room by myself at night. There were animals getting into...More

Date of stay: January 2019
Thank sdog1122
View more reviews
About
Description
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's More all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Free Parking
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair access
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
On the Beach
,
Top resorts Hotels
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
On the Beach
,
Top resorts Hotels
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
1,264
Price range
$331 - $855 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Cove Palace
Also Known As
Aventura Cove Palace Hotel Puerto Aventuras
,
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
On the Beach
,
Top resorts Hotels
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
1,264
Price range
$331 - $855 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Cove Palace
Also Known As
Aventura Cove Palace Hotel Puerto Aventuras
,
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Photos
Traveler (9,003)
Pool & Beach (1,480)
Room & Suite (981)
Dining (441)
Family and Play Areas (156)
Business Center & Event Rooms (35)
Amenities (12)
Nearby
Nearby HotelsSee all 18 nearby hotels
Heaven at the Hard Rock Hotel Riviera Maya
7,283 reviews
.06 miles away
Coral Maya
90 reviews
.48 miles away
Catalonia Riviera Maya
11,101 reviews
.66 miles away
Catalonia Yucatan Beach
2,316 reviews
.69 miles away
Nearby RestaurantsSee all 74 nearby restaurants
Hard Rock Hotel Riviera Maya, El Toro
322 reviews
.09 miles away
Latitude 20
604 reviews
.89 miles away
Ayami
95 reviews
.61 miles away
Pelican Point Restaurant & Bar
308 reviews
.99 miles away
Nearby AttractionsSee all 65 nearby attractions
Fatima Bay
38 reviews
.98 miles away
CEDAM Museum
45 reviews
.79 miles away
Akumal Bay Dive Center
121 reviews
.68 miles away
Alegria Spa by Catalonia
123 reviews
.69 miles away
Questions & Answers
Ask a question
anthonykT5323UC
January 21, 2019|
AnswerShow all 5 answers
Response from Bill K |
50 minutes
2
Votes
Taraculp
January 21, 2019|
Answer
Response from chrisweg2014 | Reviewed this property |
I’m sorry, I don’t have that answer for you. I have never been there. You may try calling Hard Rock Resort or Palace Resorts directly and they may have an answer for you. I wish you all the best.
0
Votes
Sunshine15791597210
January 20, 2019|
AnswerShow all 2 answers
Response from Carolyn S | Reviewed this property |
Wr did not end up using it as we were all adults and kept busy with so many other activities, but I think it is included in your stay.
0
Votes
Room Tips
"You have to argue argue argue to get a good room. That part is very distressing to me."
ShellyH600
today
Read review
"I'd aim for building 4 or 5 to be centrally located."
sdog1122
yesterday
Read review
"If you can get a presidential suite highly recommend for the views"
dem163
1 week ago
Read review
"You really don't spend a lot of time in the rooms so not sure it matters."
Shannon4444
1 week ago
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing