We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

Park Royal Ixtapa

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Park Royal Ixtapa
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

627 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 357: English reviews
Ixtapa, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great place for a Family Vacation !! You can relax all day or plan activities for the Whole day. You can find something for everyone. Zihuatanejo is close and it complements your vacation enourmosly. !!

Review collected in partnership with this hotel

Helpful?
Thank RiveraFamilySummer
Gilroy, California
1 review
4 of 5 stars Reviewed 1 week ago NEW

Over all is was a nice stay, pool was very crowded with children, should have a separate pool for either group. Room was very cold temperature was 21c and as low 19 c maintenance could not fixed it they said it was normal.

Review collected in partnership with this hotel

Helpful?
Thank 545ralpha
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good morning 545ralpha; Before anything else, thank you for your stay at Park Royal Ixtapa and for the time taken to share your pleasing experience. Allow me to let you know that this kind of reviews encourages us to strive for a service of excellence."There is still a lot more to come to Park Royal Ixtapa, so please be sure... More 

Los Angeles, California
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

Stayed with two other families over the Memorial Day Weekend. Hotel was very crowded with many locals purchasing day passes to the facility. Food choices dismal to awful as an all inclusive. Drinks watered down and since most did not tip, we always did, service was sooooo slow. The suites were very small. I have had the opportunity to stay... More 

Helpful?
Thank Marisol M
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Marisol M; Before anything else, thank you for your stay at Park Royal Ixtapa. The most important for us is to make sure that our guests receive everything they are looking for in a resort. That is why your every comment is welcome. I am truly sorry to read the inconveniences you went through during your stay. Allow me... More 

Anchorage
1 review
4 of 5 stars Reviewed 5 weeks ago

The only problem we had is that royal holiday booked our trip. Even with the printed conformation we were told they were over booked and only had one room available. We booked three rooms. After about an hour of being discussed and tying to deal with the fact that we had reservations for 6 months. Finally the hotel manager made... More 

Review collected in partnership with this hotel

Helpful?
Thank nathanws2016
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear nathanws2016; Please let me thank you in the first place for staying at Park Royal Ixtapa. The most important for us is to make sure that our guests receive everything they are looking for in a resort. That is why your every comment is welcome. I would like to offer you my most sincere apologies for the adverse situation... More 

Detroit, Michigan
Level Contributor
3 reviews
2 of 5 stars Reviewed July 6, 2016

pool closes at 8pm !!! It's a bad joke. com'on! Breakfst is ok but always the same Beach is great (waves are the biggest in this part). room is not too bad but shower is too small. Service in my case was very kind but looks like in the restaurants are too few people serving many tables.

Helpful?
Thank enriquemail
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear enriquemail; Before anything else, thank you for your stay at Park Royal Ixtapa. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. You can rest assured that proper measures have been taken alongside the responsible managers of each area to avoid... More 

1 review
5 of 5 stars Reviewed June 29, 2016 via mobile

I really recommend this place to do your dream wedding! Thanks to Amelia for all the support during the process, that really help me to do the wedding that I always wanted. The servers were always happy and helpful. We stayed in the hotel for two weeks and we had a great time!

Helpful?
Thank Maria I
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Maria I; We are truly grateful with you & your husband to choise Park Royal Ixtapa to make your wedding and your dream come true!!! We are eager to receive them again in this home... We hope you are very well so they can come soon to enjoy this beautiful destination. Best regards!!! More 

Chicago, Illinois
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 14, 2016 via mobile

Stayed here due to family vacation, the hotel was chosen by other family members. I liked the location, lots of shops and a night club across the street. Easy access to public transportation which takes you down the strip of shops and restaurants. The food is ok, nothing special about it at all. My favorite meal was at the Italian... More 

Helpful?
Thank Sharkyslilbird
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Sharkyslilbird: Before anything else, thank you for your stay at Park Royal Ixtapa. Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it will allow us to enhance the services we offer. I am really sorry we could not prevent this kind of inconveniences from happening... More 

Mexico City, Mexico
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed June 12, 2016

This is an old hotel that seems to be poorly renovated a few years ago. Wifi is terrible and unsecure. Google takes a minute to load from our room, when it loads. On the lobby it takes 30 seconds or so, which again makes it unusable. Also the hotel Wifi is open, which means that anybody can capture all your... More 

Helpful?
1 Thank PierBover
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear PierBover; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Ixtapa. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. I am really sorry we could not prevent this kind of inconveniences... More 

1 review
2 of 5 stars Reviewed June 5, 2016 via mobile

We went to a wedding but the hotel service was awful and our room had water falling from the cieling, very rude workers also the pool is always so full of kids and the food is always the same, and when it was time for us to checkout they didn't even let us use the restroom while we waited they... More 

Helpful?
Thank Magali L
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Magali L; Before anything else, thank you for your stay at Park Royal Ixtapa. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. It is our priority to provide our guests with everything they are looking for in a resort. I really appreciate your detailed feedback which will help us detect... More 

Vina del Mar, Chile
Level Contributor
4 reviews
4 of 5 stars Reviewed May 18, 2016

The hotel is big, rooms are comfortable but no much more than that, I mean, the bed was hard, the bathroom less than optimal. Infrastructure lacks some features like enough power outlets in the room (no outlet by the bed to charge the cell phone!) and a wi-fi network that is accessible only in the lobby but, again, not in... More 

Helpful?
Thank 1962Eduardo
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear 1962Eduardo; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Ixtapa. Thank you for taking the time to share the delightful experience you had at our resort. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which... More 

Questions? Get answers from hotel staff and past guests. Ask a question

508 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (471)
Viewed
Dining (23)
Viewed
Pool/Beach Area (70)
Viewed
View from Room (49)
Viewed
Room/Suite (43)
Viewed
Hotel & Grounds (68)
Viewed
Family/Play Areas (7)
Viewed
Bathroom (8)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (202)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (37)
Viewed
View from Room (4)
Viewed
Dining (7)
Viewed
Hotel & Grounds (9)
Viewed
Pool/Beach Area (7)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Ixtapa hotels
0.2 mi away
Sunscape Dorado Pacifico Ixtapa
0.1 mi away
Posada Real Ixtapa
Posada Real Ixtapa
#10 of 24 in Ixtapa
4.0 of 5 stars 299 reviews
1.7 mi away
Capella Ixtapa
Capella Ixtapa
#6 of 24 in Ixtapa
5.0 of 5 stars 597 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Krystal Ixtapa
Krystal Ixtapa
#21 of 24 in Ixtapa
3.0 of 5 stars 576 reviews
0.6 mi away
Hotel Barcelo Ixtapa Beach Resort
1.2 mi away
Las Brisas Hotel Collection Ixtapa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
We offer all inclusive vacation packages and specials that will allow you to do more on your visit to the beautiful Park Royal Ixtapa in Mexico. Seasonal specials and vacations are offered throughout the year, so come back often to see what’s new.Our all-inclusive program lets you enjoy yourself even more by keeping it simple. ... more   less 

Additional Information about Park Royal Ixtapa

Address: Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $118 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Ixtapa 3.5*
Number of rooms: 228
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Hotwire, Orbitz, Expedia, Hotels.com, Travelocity, Odigeo and BookIt.com so you can book your Park Royal Ixtapa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Ixtapa Hotel Ixtapa
Park Royal Hotel Ixtapa
Ixtapa Park Royal Hotel
Hotel Style:
#9 Top resorts Hotel in Ixtapa
#10 On the Beach Hotel in Ixtapa
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay