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Pacifica Resort Ixtapa

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#2 of 24 Hotels in Ixtapa
Certificate of Excellence
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Pacifica Resort Ixtapa
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916 Reviews from our TripAdvisor Community

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There are newer reviews for Pacifica Resort Ixtapa
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Showing 345: English reviews
Morton, Washington
Reviewed December 14, 2016

Napoleon not only helped me to plan my son's engagement surprise but he and the staff went way beyond our expectations to pull off the most romantic evening at El Faro. From the flowers, candles, perfect presentation of the Will you Marry Me dessert plate.It was amazing!! She said "Yes" and a perfectly timed bottle of Champagne. We've been going...

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Helpful?
Thank angstrawder
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear angstrawder, Congratulations!!! we are very proud that you have chosen us for something as important, thanks to people like you, who have trusted in Pacifica through so many years, is that today we are one of the best hotels in Mexico. Definitely Napo and all our staff is amazing, and they are who make Pacífica such a beautiful place...

dgcull
Reviewed December 14, 2016

If he isn’t I’d like to meet the person who is. Napoleon is the face of this resort and handles requests whether easy or complex with the same enthusiasm. Early on in our trip the top of one of my wife’s crowns came off. Napoleon not only arranged a dentist, but personally gave the cab driver explicit instructions on where...

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Helpful?
Thank dgcull
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Yes He definitely is, Napoleón, and all the people who work in Pacifica are unique, and make this hotel the best in the area, thank you very much for recognizing their work, and thank you for write us. We appreciate the preference, and we hope to see you back soon in Ixtapa, Best regards from Napo, and all the Pacífica...

Reviewed December 12, 2016

We've been here a number of times over the last 10 years. Although there is usually some type of upgrade or repairs going on, there were more than usual this time. The staff, in particular Napoleon (the amazing concierge), Antonio on the beach and Balthezar, one of there servers in one of the restaurants, made our stay great. There were...

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Helpful?
Thank Andrew C
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Andrew, Thank you very much for your preference for so long time, we are very proud to have satisfied customers for years. Thanks for writes us about all your experience in Pacifica, and thanks for recognizing the work of our staff, definitely Napoleon, and all the people who work here are unique. This is your home, and we hope...

Yakima Valley, Washington
Reviewed December 10, 2016 via mobile

We had the best trip at Pacifica, the service and staff went above and beyond to make sure our engagement was something to never forget! Napoleon is so thoughtful and exceeded our expectations!! Wonderful resort to visit 😊

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Helpful?
Thank alexengele11
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Alex, Thank you for your visit, we are glad to know that all was incredible, and that you had a pleasant time at Pacifica. Thank you for recognizing the work of Napoleon and all our staff, they are unique, and in-valuables. Hope to see you back soon, best regards from Ixtapa.

Queens Village, New York
Reviewed December 8, 2016 via mobile

Having been here for many years, this year has been an unusual one. My friend took a fall on the beach and sprained her foot along with tearing ligaments. The care given by the hotel staff, and one person in particular,must be shared with this audience. His name is Napolean Reyes. He accompanied her, with my husband, to the doctor...

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Helpful?
Thank Laura B
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Laura, Thank you for your preference over so long time, we are very sorry for your friend's accident, but we are very proud to know that Napoleon was always attentive. Thank you for taking the time to write us about your experience, and thank you for your rating. We send you a warm greeting from ixtapa, and we hope...

Anaheim, California
Reviewed December 4, 2016 via mobile

Napoleon is an excellent concierge who was recommended to me by Hernan & Abel. Two of the kindest most professional gentleman I've ever met in the travel and tourism industry. I was having a horrific time at sun Dorado where I booked my family vacation & they understood why. Hernan & Abel are extremely knowledgable and proud of Ixtapa which...

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Helpful?
1Thank Storm J
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear guest, Woow! Thank you very much for taking the time to write us about all your experience at Pacifica Resort Ixtapa. We are very happy to know that you had a great vacations in our facilities. Napoleón, Hernan, Abel, and all the people who works here are great, and they make Pacífica the best hotel in Ixtapa, thank you...

San Jose, California
Reviewed December 2, 2016

I had the luxury of staying here for a few days in March of 2016 with my fiance` and enjoyed every minute. The service and amenities I received were excellent. There is a small fleet of large vans that will transport you throughout the property simply by placing a phone call to the front desk and an army of friendly...

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1Thank dc2jz
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Thank you for your visit, and for the rating. We were very happy to know that you enjoyed every minute with us; that's what vacations are made for. Thank you for sharing your experience in Pacífica. We hope to see you very soon back in Ixtapa, We send you best regards from all the Pacífica staff.

California
Reviewed November 28, 2016

I highly recommend Pacifica Resort. The massage with sweet Lucy was relaxing. Housecleaning was well done by Luz. Food and service at El Faro was 5 star. Pools were perfectly placed with incredible views. Staff was friendly, engaging and always professional. The service on the beach was attentive and quick. A big part of this awesome experience was due to...

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Helpful?
1Thank Erik A
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Erik, Thank you very much for taking the time to tell us about your experience. We are glad to know that you had a pleasant vacations at Pacifica. Napoleon and all the people who work with us are unique, and thanks to all they, we can say that we are one of the best hotels in Mexico. Thanks a...

Scotts Valley, California
Reviewed November 28, 2016

The Pacifica Resort is an enormous compound hugging the side of a mountain with a tram and breathtaking views! There are too many pools to count, too many drinks to be had and amazing sunset vistas. There is something for almost everyone.....golf, massage, parasailing, volleyball, kayaking, snorkeling, water aerobics, zumba, etc and even relaxing. Our family of 25+ people spent...

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Helpful?
1Thank Mindi B
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Mindi, Thank you very much for taking the time to write us about your experience at Pacífica, we are very happy to know that 50th anniversary celebration of your parents was a success, thank you for choosing us to celebrate so important event. Thank you for the trust and thanks for allowing us to serve you during your stay....

Reviewed November 27, 2016

We have been members at Pacifica for the past 29 years, and it just keeps getting better. From the early days when our children were young, to last week, the resort and amenities have been improving. New on-site restaurants have been developed, and the rooms have all been renovated. What has not changed is the family atmosphere that made Pacifica...

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Helpful?
Thank lhdolan
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Ihdolan, Amazing! 29 years! Thank you for the trust! Thanks to partners like you is that today Pacífica is one of the best hotels in Mexico, thanks for believing and grow hand to hand with us. Day by day we look at how we can improve and how we can make better the experiences of our customers. Thank you...

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Pacifica Aqua Penthouse Beach (82)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Pacifica Resort Ixtapa our tourist development "All Inclusive", a unique and privileged area of ​​Ixtapa-Zihuatanejo, on the coast of Guerrero, and recognized for the quality of its facilities and warm service. Two bedroom suites located in Playa El Palmar Ixtapa just 17.3 Km. Airport and 2.8 Km from shopping area, 4 Km from Marina Ixtapa, 3.55 Km from Marina Ixtapa Golf Club with beach access via funicular center. Wi-Fi in public areas, parking, air conditioning, restaurants, SPA and Thalasso Pool. ... more   less 

Additional Information about Pacifica Resort Ixtapa

Address: Paseo de la Colina s/n - Colina Vista Hermosa | Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $124 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacifica Resort Ixtapa 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Pacifica Resort Ixtapa Hotel Ixtapa
Pacifica Hotel Ixtapa
Ixtapa Pacifica Hotel
Hotel Style:
#2 Spa Hotel in Ixtapa
#2 Luxury Hotel in Ixtapa
#2 Top resorts Hotel in Ixtapa
#5 Family Hotel in Ixtapa
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Questions & Answers

Here's what travelers have asked, with answers from Pacifica Resort Ixtapa staff and other travelers.
43 questions
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mt. sterling, ky
4 months ago

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Questions? Get answers from Pacifica Resort Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“whichever room you want, hopefully you will be out of the room at the beach or exploring Ixtapa!”
  • Sunset in Paradise!
 of 5 bubbles AK_Kitty, 2 weeks ago | Read review
“Make sure to get a room with a few of the beach.”
 of 5 bubbles RSboise, 2 weeks ago | Read review
“Aqua Condos and the SPA are our favorite places to stay at the resort.”
 of 5 bubbles peterdmurphy, 3 weeks ago | Read review
“Reserve a palapa as early as possible. It's yours for the day and only takes a moment to register.”
 of 5 bubbles dc2jz, Dec 2, 2016 | Read review
“Choose a room that is away from the road that winds up the mountain side. Try a outdoor kitchen and hot tub”
 of 5 bubbles 555Erik, Nov 28, 2016 | Read review
5 of 5
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