Pacifica Resort Ixtapa
2,457 reviews
#5 of 24 Hotels in Ixtapa
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Paseo de la Colina s/n - Colina Vista Hermosa Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo de Azueta 40880 Mexico
Lowest prices for your stay
$225
Free cancellation until 05/18/21
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About
#5 of 24 hotels in Ixtapa
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Pacifica Resort Ixtapa our tourist development "All Inclusive", a unique and privileged area of Ixtapa-Zihuatanejo, on the coast of Guerrero, and recognized for the quality of its facilities and warm service. Two bedroom suites located in Playa El Palmar Ixtapa just 17.3 Km. Airport and 2.8 Km from shopping area, 4 Km from Marina Ixtapa, 3.55 Km from Marina Ixtapa Golf Club with beach access via funicular center. Wi-Fi in public areas, parking, air conditioning, restaurants, SPA and Thalasso Pool.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Aerobics
Entertainment staff
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Poolside bar
Fishing
Table tennis
Kids club
Shuttle bus service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Solarium
Rooftop terrace
Baggage storage
Concierge
Newspaper
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Private beach
Additional bathroom
Housekeeping
Private balcony
Refrigerator
Kitchenware
Flatscreen TV
Complimentary toiletries
Room service
Safe
Seating area
VIP room facilities
Hair dryer
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Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Green
Languages Spoken
English, French, Spanish
Location
Full view
56Somewhat walkable
Grade: 56 out of 100
57Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
Paseo de la Colina s/n - Colina Vista Hermosa Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo de Azueta 40880 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $10/day
2,457Reviews94Q+A100Room tips
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Popular mentions
My sister, my elderly diabetic mother and I were visiting Ixtapa Zihuatanejo for the first time. We were looking for a home made food Mexican restaurant around the area. A representative from Pacifica resort approached and he informed us that he had the perfect place where we could have lunch in front of the beach, a 50% off in the menu plus transportation to get to the place. We were happy we thought that we were lucky and we accepted. My mother was starving and she walks slowly. We got to the resort and we were asked for our credit card and awe were informed that we would be part of two hours presentation while we have lunch. First able we were not inform about the meeting and requirements for the stupid meeting. I did not have my credit card on me I just had my debit card and my sister had it but because she was married she did not qualify because her husband needed to be present for the presentation. They said you do not qualify and some one will take you back to the main avenue. They also did not offer any other option.This was the most disappointing and stressful moment we experienced in this place. They did not care that we were hungry, thirsty, sweated and that my mother was a 79 years old diabetic lady. When a diabetic person is hungry they can not wait. They have to eat. Be alert If some one offers you a discount for a restaurant ask for more information to avoid facing the same issue that we did.…
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Date of stay: September 2020
Location
Service
Room Tip: we were not guest in the hotel we were invited for a membership presentation
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Helpful
Response from Héctor Mendizabal, Agencia/Consultora at Pacifica Resort Ixtapa
Responded 5 days ago
Dear josefinah808, We are very sorry for what you tell us, at Pacifica we want to guarantee the best vacation experience for our visitors, that is why we would like you to share a contact phone with us so that our Customer Service Manager can communicate with you
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We had an amazing time visiting Pacifica, Ixtapa. We were treated so graciously and all the employees went above and beyond to make sure my family and I were taken care of and enjoying our stay. The two employees I’d like to recognize are Fredy (bellboy/security) he made an effort to check on us during our stay, fixed my wifi connection so I could still work remotely from our villa and was always attentive to us. The 2nd employee is like to recognize is Javier Hurtado in sales. We met Javier last year when we became members and he went above and beyond then and again during this stay to make sure we had a smooth stay, he was genuinely concerned with our wellbeing and made sure to check on us and help make dining reservations and arrangements when my mom got sick during our stay. There are many other employees that come to mind and I wish they could all be recognized. Thank you for a wonderful time & for the cleanliness of everything. Until next time! …
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Review collected in partnership with this hotel
Date of stay: September 2020
1 Helpful vote
Helpful
Response from Héctor Mendizabal, Agencia/Consultora at Pacifica Resort Ixtapa
Responded Oct 6, 2020
Dear guest, We are very happy to hear that this is not your first time with us and we are thankful for giving us the trust to be your destiny to enjoy the paradise that is Pacifica. We hope to see you back soon to keep ejoying this paradise. Best regards.
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Several of our family were going to this resort in late March of this year. The resort contacted us to let us know there was a discount for the all inclusive if it was paid before arrival. We all paid our full amount and looked forward to the trip. The week before we were to go, everything was shutting down and that was the end of this trip. We called the resort and asked about our all inclusive and they said it would be refunded to the card that purchased it. They told us it could take 30 days to refund. We continued to call every month as it was not refunded to us, every time we got a different story from them. Here we are in July and now they are telling us that there will be no refund, but there will be a credit for when we make a trip there. This is clearly a fraudulent act on there part and we have turned it over to the credit card company.…
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Date of stay: March 2020
Service
Helpful
We found and fell in love with Zihuatanejo and Ixtapa over 11 years ago. The staff of both properties are polite and ready to make your visit to your home away from home, the best experience. We look forward to the day when we can come back home...🤗💕
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Review collected in partnership with this hotel
Date of stay: February 2020
1 Helpful vote
Helpful
Response from HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa
Responded Jun 29, 2020
Dear guest, Thank you for taking time to write us by this means, we are glad to hear that you had a great experience. We hope to see you back soon with us. Best regards.
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We stayed in March 2020 and had a wonderful suite (1150). It was luxurious, had our own pool, and was very spacious. Right away when we arrived they treated us like royalty. What an experience!! Then the delicious food with the meal plan is great. Not like usual plans with mostly buffets, this has many restaurants even a breakfast option to choose from. You will love Bubgimbilias, El Faro, The Moon Bar, and more! The staff serve you with full attentiveness and are very good at their jobs, we met so many wonderful people!. The management like Bart, Gama, and Celestino inquire about your stay every day to make sure it is perfect. We did a bird experience with Jacob and he was very knowledgable and we really enjoyed this highlight. The pools are numerous and salt water (amazing), you can go to a different one every day! The ocean view is everywhere and we walked to along the ocean for miles daily. Don't forget to watch the sunset every night and then catch the entertainment staff putting on a show or dancing. It is a really fun way to end of perfect day of rest, relaxation, and sublime beauty. Go!! You will never regret trying this place, this is our favorite now and we have travelled to many countries and to other parts of Mexico. They go above and beyond in service which made a huge difference in our trip. Cheers!…
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Date of stay: March 2020
Value
Location
Service
1 Helpful vote
Helpful
Response from HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa
Responded May 25, 2020
Dear guest, Thank you for taking the time to write to us here, we are pleased to hear that you had a great experience. Thank you for choosing us as your vacation destination, for us it is a pleasure to serve you and have you as guests. We hope you return very soon and together we will enjoy the paradise that is Ixtapa. Best regards.
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PRICE RANGE
$150 - $261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pacifica resort ixtapa hotel ixtapa, pacifica hotel ixtapa, ixtapa pacifica hotel
LOCATION
MexicoPacific CoastGuerreroZihuatanejo de AzuetaIxtapa
NUMBER OF ROOMS
200
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Claim Your Listing Frequently Asked Questions about Pacifica Resort Ixtapa
Which popular attractions are close to Pacifica Resort Ixtapa?
Nearby attractions include Xihuacan Museum and Archeological Site (0.7 miles), Zorros Bar Ixtapa (0.7 miles), and WinClub Casino Ixtapa (0.7 miles).
What are some of the property amenities at Pacifica Resort Ixtapa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pacifica Resort Ixtapa?
Top room amenities include a flat screen TV, a refrigerator, and an additional bathroom.
What food & drink options are available at Pacifica Resort Ixtapa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pacifica Resort Ixtapa?
Yes, free parking is available to guests.
What are some restaurants close to Pacifica Resort Ixtapa?
Conveniently located restaurants include El Faro, The General's Sports Bar & Restaurant, and Deborah's Restaurant.
Are there opportunities to exercise at Pacifica Resort Ixtapa?
Yes, guests have access to a pool and a fitness center during their stay.
Is Pacifica Resort Ixtapa located near the city center?
Yes, it is 0.6 miles away from the center of Ixtapa.
Are any cleaning services offered at Pacifica Resort Ixtapa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pacifica Resort Ixtapa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pacifica Resort Ixtapa?
The staff speaks multiple languages, including English, Spanish, and French.