A week spent in a small slice of paradise! Another great trip to Pacifica Resort. Outstanding beach / poolside service provided by Antonio and his supporting team of beachside waiters: Martin, Irving, and Richardo. Antonio has been a staple employee at this resort for many years, it’s always nice to return to Pacifica and see his friendly face. This team does an outstanding job of never letting us go thirsty or hungry. Such a beautiful resort and great time!
This was our first 'all inclusive' vacation. We had very low expectations. Upon arrival to the resort, we realized my limited spanish may not be enough. Checking into our room was easy and the gentleman who checked us in was great. ( I didn't get his name) Our room was amazing! We were in Senor Sands. The view was spectacular. We loved having our own pool! We loved having coffee and pastries waiting at our door every morning. All the food was great. We ate at Tulipanes,(the buffet) every morning for breakfast. The food selection was plentiful and fresh. They had a great omelet station. We also had dinner there a few nights, too. Excellent selections to chose from. The waiters were always very attentive to our needs. Our favorite waiter, Jose, reserved us a Palapa on the first morning. That was where we spent most of our afternoons. We would order snacks for lunch and the drinks were plentiful. We had a nice dinner in El Faro. Food and service was excellent. The last three nights we had dinner at Bugambilias. Wonderful food and excellent service. The whole staff was very friendly and helpful with my limited spanish. This resort exceeded all our expectations. It was a dream vacation. We love this place! Things that may be helpful to know, there are a lot of stairs! We were traveling with my 79 yo Mother. Where our room was located, it was 76 steps one way or 60 steps the other. We found it was easier for her to go down the steps, than up. So we were able to figure out ways where we were always going down the steps instead of up. They have vans that will take you wherever you need to go, which worked out well for us. They also have a gondola that goes from the buffet area to the top of the hill, with one stop in between. This was also a great help for us. Drinks are served from 11-11. This is a wonderful resort. I highly recommend it! I hope to visit it again!…
This resort has been my go to family vacation resort for a decade (usually a 4/5 star). Its filled with positive energy, families having a great time. As a repeat visitor, I am able to see how covid has put a damper on the snack and drink service aspect. I was disappointed to learned I needed to fetch my own drinks, something that in the past, a beach waiter would take your order and bring it to your shaded table. And no snack menu items were allowed on the beach either. The beach service was for me the top reason I had became a member. I am jotting down this past visit as an anomaly due to covid. Hope the service at the beach get back to the top notch quality they used to provide. By the way, the restaurants do still provide excellent service.
The food and service were great. The salmon with the ajillo was amazing. My wife never eats salmon. I gave her one bite and she was amazed. She is now a salmon eater. Lol. Manuel was great as well. He made our family feel so welcome and at home. Definitely recommended coming to Ixtapa and staying at Pacifica.
Your office personal don’t know how to treat a guest. We felt discriminated. The person who took our reservation lied to our face when we confronted him. They gave us a room with a strong smell of sewer. It’s like everyone is trained to lie. No one takes responsibility of their acts.