Great resort staff and the service, we enjoyed the next nights shows as talent, Mexican, the food was great. We love the pizzas; excellent beach and pool’s, transportation into the resort help us a lot. We will be back next year.
We had a great honeymoon with excellent service from Antonio, Perfecto, Irving, Freddy, and many more! This was my husband’s second time and I don’t know how many times I have been, my family comes every year for thanksgiving for my entire life. We can’t wait to come back.
Beautiful resort with super-friendly customer service staff. All staff--ranging from reception to drivers to wait staff--were all super friendly and courteous. Almost all spoke English, so no difficulty communicating. Food options were wonderful--highly recommend dinner at El Faro with its gorgeous views. Daily buffet at Tulipanes restaurant was a treat too. Loved the option to reserve beach-side palapas. Would recommend this to anyone!
Beware: Aqua Suites are under construction. Jack hammers and banging all day long. Dump trucks down below dumping boulders all night. We complained for 2 days before they moved us to their other resorts! We would have booked elsewhere had we been told. A lot of stories and excuses. Ruined 3 days of our vacation. Also ruined a pair of shorts from sitting on a bench with dripped stain on it. The rooms were absolutely beautiful! Great view of bay and sunsets. Food was good with good choices in the buffet. El Farro on-site was excellent with great service. Resort is on the side of a mountain so a lot of walking and climbing stairs. They do provide shuttles but that was spotty. They also have a gondola which was cool. Do not recommend this resort to the elderly. Crocodiles at resort which was interesting to watch.…
The service is spectacular. The ambiance is wonderful. Evening dining is relaxing. Noe, Edwin, Christina, and Millan all provide exceptional service. The meals are delicious and memorable. The restaurants offer a wide variety of items.
This was my third time at Pacifica over the past eighteen years - my in-laws have been time share owners at this resort for over twenty. My children had a late Spring Break this year, and we had postponed our trip by two months because of the Omicron wave. Our week here was on the shoulder for Canadians, but also coincided with Mexican Spring Break, so there were lots of locals from Mexico City and the surrounding areas here for the week. The Pacifica staff continue to provide a superlative vacation experience. We vacationed with my in-laws again - we stayed a week, and my in-laws for two. We spent the week in a Master Aqua penthouse that slept all seven of us very easily. The resort has been updated and upgraded continuously over the years, our unit was in great shape and had no plumbing or A/C concerns. The staff gently reinforced mask wearing in all indoor spaces, and there was readily available hand sanitizer in all of the restaurants, as well as crowd control when accessing the Tulipanes buffet. We stayed on resort for the week, but did take advantage of the walk along the beach most mornings. Tulipanes remains the main restaurant, and we were very pleased with how consistent and delicious the food was. The Moon Bar was very good for a different breakfast, and we had dinner at one of the Taco Nights there as well. Other dining options we took advantage of were at Bugambilias (Italian), the Grill Night along the beach, and we also ate at El Faro for our last evening of the vacation. All were good. We also made heavy use of the snack services poolside, with a readily available selection of burgers, hot dogs, nachos, guacamole, quesadillas and chicken fingers. The staff at the resort remain excellent. Perfecto was amazing at getting us into our suite at the beginning of the week, and made my in-laws move to their smaller suite for their second week as well as our transfer to the airport seamless and stress-free. There were still lots of familiar faces from our last trip here three years ago, the new staff were just as friendly and polite to us as on previous trips.…
great sevices. best location for their restaurant . their view is amazing. great people coming always to that resort. we loved it . that was our second time comng back . our only regret is would like to have request an oceanview like we had before!!!
e had a wonderful week with our daughter and son-in-law. The best part of the week was the wonderful people . From the manger to the bus people in the resturant. Everthing is clean and well maintained.The maids make the building and rooms sparkle. Thanks
We had a most wonderful 10 day vacation. Seven family members, including three grandchildren. We all can't wait to come back next year. Food was great. Service and staff are exceptional. Breakfast at the Moon Bar is the best.
excellent food, service, and accommodations--outstanding beach. the employees are like family and go out of their way for you. The gondola is super nice for transportation and all shuttles arrived within 5 min. The grounds are kept immacculate and all rooms are very clean
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