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Pacifica Resort Ixtapa

#2 of 23 Hotels in Ixtapa
Certificate of Excellence
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Paseo de la Colina s/n - Colina Vista Hermosa | Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Pacifica Resort Ixtapa
Pacifica Resort Ixtapa
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733 Reviews from our TripAdvisor Community

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Showing 305: English reviews
Columbia, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Located near a great beach. Good restaurants and pools. We have enjoyed the resort so much we are returning for the 20th year. We have taken many friends and all have been impressed. Casa Pacifica supported by the resort is a wonderful charitable endeavor.

Helpful?
Thank dentjim
Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed 3 days ago NEW

The room had a great view and was well kept. Napoleon made sure we had everything we needed or wanted with our all inclusive: dinner reservations, spa times, our fish we caught cooked for us and a birthday surprise. He is fabulous!!! Manuel and Vincente were able to set up great tours and experiences for us. Fishing, dolphin swimming, and... More 

Helpful?
Thank ashleycannaday
Portland
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Our family loves to travel and we love meeting new people. We love good food, beautiful beaches and friendly people. Simply put, Pacifica Resort had all that and more. The food - we loved all the restaurant options. El Faro and Bougambilias (sp?) were excellent a la carte restaurants. The buffet was perfect for everything else. Beachside service was frequent... More 

Helpful?
Thank jossareli
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I booked this resort through RCI. Immediately upon arrival(no waiting) we were checked in by the concierge whose name was Napoleon. After the paper work was finished, he patiently answered all of our questions, told us about the area, etc., made dining reservations, and reserved us a palapa on the beach for the week. We loved that perk.. And everyday... More 

Helpful?
1 Thank Kofaca9w
2 reviews
2 of 5 stars Reviewed 1 week ago NEW via mobile

Got there..We had seven of us as a sort of family reunion/18 year anniversary for me and the wife as well..Took three hours to check in, was not offered any water...Manny Pacheco screwed up the rooms and never booked our rooms. He tried to make it up to us by trying to hey my parents to spend more money on... More 

Helpful?
Thank Raj S
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Members, It is very rare that someone comes to our resort without a reservation as you did. We tried to accommodate not only your room, but also worked as a team to make you feel at home and pampered. Our whole purpose is to make you feel welcome and very satisfied. We are quite sad that our efforts during... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I don't even know where to start with all the good things I want to say. The staff at Pacifica are the most hardworking, sincere, friendly, welcoming staff at any hotel or resort that I have ever stayed at. They go above and beyond to make sure that each person vacationing is relaxed and enjoying themselves. In particular, the concierge... More 

Helpful?
Thank Molli U
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Molli, Gives us great joy read your comments and know that your experience was unique at Pacifica, we work for this, for be sure that our guests are happy during their vacations and everything you described is the result of years of work. Thank you for taking the time to writes us every detail of your vacations. Definitely what... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel staff is the best I have encountered in many years of traveling to Mexico. Hard working, eager to please and always with a smile. Napoleon above all is THE BEST concierge I've ever encountered. Went for my 26th anniversary and he did everything possible to make our stay fantastic. The restaurants, El Faro and Susprio at the sister... More 

Helpful?
Thank bostoneric2016
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear guest, Thank you very much for choosing us for so great celebration, it makes us feel very special, congrats! You're absolutely right, our staff is unique in Ixtapa and even in Mexico and that's what makes us different, all the people who work in Pacifica always are looking that our guests have the best vacation experiences. We appreciate your... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I spent five days celebrating our 15th anniversary, and it could not been better. Outstanding weather, outstanding food, outstanding facilities, but much more importantly, outstanding service and attitude from the whole staff. At the different restaurants, the beach, rooms, etc. they make their best to ensure you enjoy your stay and do anything to resolve any problems... More 

Helpful?
Thank CanguroSanchez
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear guest, Congratulations for these 15 years, gives us a great pleasure to know that you chose us for something so special and at the same time we feel a lot of responsibility. We are glad that everything that you lived was up to what you expected and that the celebration was great. Undoubtedly what distinguishes us from others hotels... More 

Santa Margarita
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a terrific time at Pacifica Sands! We were one of very few American couples at the resort. Most vacationers were families from Mexico City. There was little English spoken but we enjoyed the challenge and everyone was helpful and patient. The staff, lead by the amazing Napoleon, bent over backwards to make our every desire become a reality.... More 

Helpful?
Thank Tina B
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Tina, Gives us great pleasure to read your comments and know the much that you enjoyed your stay at Pacifica definitely something that makes us different is our staff, Napoleon and all of our people are always are concerned to give to our guest the best vacations experiences, and that is why our service is distinguished from all the... More 

Ahmedabad, India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The staff, service and food was wonderful. Special mention to NEPOLEON. Very bad experience with TIME SHARE department. Manny and Tony were very rude and unprofessional. Our advice would be to NEVER deal with these two persons, they will promise you many things but after you purchase, they will never deliver. Their Travel department is also BAD.

Helpful?
Thank DamuHarshad
HectorMT18, Public Relations Manager at Pacifica Resort Ixtapa, responded to this review

Dear Guest, Thank you very much for your trust, we are pleased that the service, food, and staff were excellent, definitely our staff is what distinguishes us from others, and people like Napoleon put the name of Pacifica very high, we appreciate your comments which will be sent to the corresponding area, Thank you again and best regards from Ixtapa. More 

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Ceiba Pool (26)
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Pacifica Aqua Penthouse Beach (82)
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pacifica Resort Ixtapa our tourist development "All Inclusive", a unique and privileged area of ​​Ixtapa-Zihuatanejo, on the coast of Guerrero, and recognized for the quality of its facilities and warm service. Two bedroom suites located in Playa El Palmar Ixtapa just 17.3 Km. Airport and 2.8 Km from shopping area, 4 Km from Marina Ixtapa, 3.55 Km from Marina Ixtapa Golf Club with beach access via funicular center. Wi-Fi in public areas, parking, air conditioning, restaurants, SPA and Thalasso Pool. ... more   less 

Additional Information about Pacifica Resort Ixtapa

Address: Paseo de la Colina s/n - Colina Vista Hermosa | Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $156 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacifica Resort Ixtapa 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Pacifica Resort Ixtapa Hotel Ixtapa
Pacifica Hotel Ixtapa
Ixtapa Pacifica Hotel
Hotel Style:
#2 Spa Hotel in Ixtapa
#2 Luxury Hotel in Ixtapa
#2 Top resorts Hotel in Ixtapa
#5 Family Hotel in Ixtapa
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