My family had an amazing time at this resort. Special thanks to Jonathan & Jesus who provide services at the pool. These two individuals provide amazing service. They have amazing attitudes are all around great people. Please take care of them when you see them. Special thanks to Chef Julio…. An amazing chef who goes above & beyond for guest. My daughters and I brought back some tuna after our fishing trip. Chef Julio welcomed our catch and cooked it up for us in three different variations. Thank you to all the kind staff at this resort and will see you again soon Gracias! S. Sepulveda
This was the absolutely the best Honeymoon ever!!! The people are very pleasant and will do any and everything to make you happy. We had the best view from our room with 2 separate balconies. Thank you Juan,Rosalinda,Marayn(helping hubby get his Cuban cigars)Carlos,Tomas,Bryan,and all the employees at Sunscape for the excellent services!!! The food and top shelf Tequila was delicious!!! The couple massage give by Leticia and Maria took all the tension away!!! We couldn't have asked for a better Baecay!!! The Thompsons will be back.....soon!!!! Once again thank you all for all that you did for us!! - Donnie and Shannon Thompson 1515
The room, service and ALL the staff were wonderful and friendly. The excursions were nice. Special thanks to Tanna Comez for assisting us with special services. When we asked about local banking Tanna was exceptionally helpful.
The staff here are the best in any resort we’ve ever been too. This was our second time here and we will be coming back again in January Everyone at the resort were so friendly and couldn’t do enough to help!!
My family (husband and children ages 21 & 22) are frequent visitors to Mexico. We have been very loyal to a particular resort in Riviera Maya (17 visits), but took the opportunity to visit "the Pacific" when our resort closed for remodeling over the summer. We are members of the Unlimited Vacation Club, so we looked at qualifying resorts in various locations to determine where we wanted to go. We chose Sunscape Dorado Pacifico when we saw a video about the hotel...and we were not disappointed. As a family, we prefer small, family friendly resorts that allow us to walk out the doors directly onto the beach. The Dorado provided us with this exact experience. After battling seaweed for the past several summers at our Caribbean resort, it was amazing to walk onto a clean, debris free beach every day. The sand was soft, the water was clear and the 2 1/2 mile beach was perfect for a daily walk. One afternoon, a large sea turtle washed up onto the shore - probably to lay her eggs - and allowed herself to be taken right back out with the waves when she became aware of humans hovering around. We also loved the design of the hotel and the ability to safely walk across the street for shopping. There are also many restaurants and bars for individuals who want to have a meal or night time activities away from the hotel. For travelers used to the Caribbean side of Mexico, the Pacific side is very different. It is slower, more laid back, provides a better value for the dollar and has the most beautiful sunsets. The landscape away from the shore is mountainous, which provides wonderful views from the hotel: there is an ocean view from every room and a mountain view while waiting for the elevator. For our family, the selling points of this resort are first and foremost, the people who work there, followed by the great location. Many individuals we met have been loyal employees of this resort for a long time and they provided us with great service. Every morning, when we entered the buffet for breakfast, ANTONIO already had our table prepared with juice and coffee. Several days we took mangos to breakfast, and Antonio had them peeled and cut so we could eat them. It was a pleasure to begin each day with a greeting and service from Antonio. Then there was JESUS (Papi Chulo) the pool and beach concierge. Jesus arrived at work each day with a great attitude and was available to help us with any request. Our favorite quality about Jesus: he made us laugh! SIMON at the Bluewater Grill (swim up) bar is amazing. He knew our drink preferences and had them prepared when he saw us approaching. It was great just standing and having conversations with Simon as he is a wealth of knowledge about the Zihuatanejo area. ROBERT, the morning/afternoon captain at Bluewater Grill was available for special menu requests; always remembering our names and favorite foods. TOMAS, an evening waiter at Bluewater Grill, was our frequent server. and again, he learned our names, preferences and accommodated special requests. Several other noteworthy employees who helped to make our stay at Sunscape extra special were AARON who prepared our chairs on the beach every morning before our arrival; CHRISTOPHER at Cocoa Cafe in the afternoons who engaged in easy conversations and promised to make (and delivered) the best coffee and cappuccinos; and BRYAN, the bell boy with the great personality, who assisted in any way necessary including making reservations for dinner when our original restaurant cancelled due to weather. PAOLO is the room division manager and a very good photographer who took some great pictures of our family and shared them with us through social media. Finally, JORGE, the chief concierge was fantastic at offering his services and making suggestions for special dinners and activities. Unfortunately, Jorge was scheduled off of work during a large part of our stay and we were unable to get to know him as well as we would have liked, but he definitely made a positive impression during the few days we were at the hotel together. For those of you who are Unlimited Vacation Club members, this hotel has a fantastic team! EVERYONE was amazing, friendly and accommodating, but a few UVC members who stood out to us were: HECTOR who greeted us upon arrival and assured that our rooms were located close together and had magnificent views; LUCY who took on the "challenge" of ensuring we would love Sunscape Dorado Pacifico as much as we love our Riviera Mayan resort; and a very special recognition to MARIANA who made herself available always to take care of requests, issues, helping to call the resort doctor to assist with a minor situation (Dr. Cornelio Radilla Barrientos is fantastic!), providing electrolyte drinks to ensure hydration was maintained and sitting and talking with us while we were waiting for the Covid test results. This is an excellent UVC team! In regard to the Covid tests necessary to return to the United States, the process at the hotel was easy. We scheduled with the concierge, the doctor arrived to perform the testing and within 20 minutes we had our results. Easy and convenient. We will definitely be returning to the Sunscape Dorado Pacifico. It is apparent that the employees at this resort have worked hard to develop and maintain a culture that embodies "welcome home", "it's a pleasure" and "please come back soon". Our trip was amazing and worth the three flights it took to get there!…