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Sunscape Dorado Pacifico Ixtapa

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Avenida Paseo de Ixtapa S/N Lote 3-A,, Ixtapa, Zihuatanejo de Azueta 40884 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
6 people are viewing this hotel
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Traveler (2567)
Pool & Beach (587)
Room & Suite (438)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 24 hotels in Ixtapa
Location
Cleanliness
Service
Value
Travelers' Choice
The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests.
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Full view
Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Kids stay free
Parking
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Game room
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Spanish

Location

Full view
88Good for walkers
Grade: 88 out of 100
43Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
4506Reviews410Q+A100Room tips
Traveler rating
  • 2,694
  • 1,061
  • 441
  • 174
  • 137
Time of year
Traveler type
Language
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Popular mentions
Noel wrote a review May 2021
Seattle, Washington1 contribution
I rate a 4.5/5 Good service came from Seattle WA Stayed over 3 night so qualified for more amenities like free COVID test and other goodies. Good service from waiters good drinks, cleanliness. Rooms are good pools were fun. Will come back again
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Date of stay: May 2021Trip type: Traveled with family
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Response from Sunscape Ixtapa E-Concierge, Director General at Sunscape Dorado Pacifico Ixtapa
Responded 2 weeks ago
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was pleasant. We will gladly share your comments with our team. We look forward to welcoming you again in this your home away from home! Sincerely, General Management.
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Lisag55 wrote a review May 2021
Seattle, Washington4 contributions5 helpful votes
We were here for 5 days Jorge Luis did an amazing job with assisting us with our covid test. He helped us with laundry as well as booking an additional Room for family. Dulce and Diana were very helpful and knowledgeable.
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Date of stay: May 2021Trip type: Traveled with family
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Response from Sunscape Ixtapa E-Concierge, Director General at Sunscape Dorado Pacifico Ixtapa
Responded 2 weeks ago
Dear Lisa, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was pleasant. We will gladly share your comments with our team in special with Jorge Luis. We look forward to welcoming you again in this your home away from home! Sincerely, General Management.
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Maggie B wrote a review Apr 2021
2 contributions
Was the BEST ever. Hotel staff was more than accommodating to our needs. Any questions or problems were taken care of immediately. Beautiful views from our room. Sunsets at dinner were magnificent. Special thanks to the consiege Sr Sanchez as he personally to care of our needs.
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Date of stay: April 2021Trip type: Traveled on business
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Response from Sunscape Ixtapa E-Concierge, Director General at Sunscape Dorado Pacifico Ixtapa
Responded Apr 20, 2021
Dear Maggie, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was pleasant. We will gladly share your comments with our team in special with Jorge L. Sánchez our Chief Concierge. We look forward to welcoming you again in this your home away from home! Sincerely, General Management.
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David V wrote a review Apr 2021
Ruston, Louisiana2 contributions1 helpful vote
Incredible as always. Best trip ever! Sunscape was incredible. Service 5 stars. Thank you Hector, Jorge, and staff...Paradise on earth! Staff was amazing, cleanliness was the best I’ve ever seen and with sports I’ve traveled the world. You can’t go wrong with Ixtapa or the Suscape...
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Date of stay: April 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Sunscape Ixtapa E-Concierge, Director General at Sunscape Dorado Pacifico Ixtapa
Responded Apr 12, 2021
Dear guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was pleasant. We will gladly share your comments with our team in special with Jorge and Hector. We look forward to welcoming you again in this your home away from home! Sincerely, General Management.
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joehH6710WL wrote a review Apr 2021
Saint Peter, Minnesota7 contributions6 helpful votes
Hmmmm, where to start, how about the pros: Praise to Josue, sunclub lounge bartender, made the best strawberry daiquiri's we've ever had, very friendly, professional, gave us good advice of the area. Jesus, pool area concierge, always there for anything we needed, Jorge, our concierge, he has to be the hardest working guy on the property, worked very hard on our MANY issues, and to all the other employees, everyone was very kind, helpful. Now the cons: Between the Amstar representative that worked with us in the lobby and the actual hotel, they are not on the same page, plus he changed a day we had a excursion booked from one day to the next after we had payed. We had the sunclub room and he noticed we were in line for the buffet, he came up to us and asked "why we were in line there, you pd for sunclub so you can eat in the exclusive sunclub lounge" We didn't know that so we went over there and were told that they don't serve food in there. Some sunclub amenities we never seen were the complimentary daily newspaper in room(English or spanish) upgraded mini bar service, just to inform you there is no small alcohol bottles in the rooms, we found this out after checkin, if we had known we wouldn't of even went here. Another positive perk is that you can bring your own bigger mug up to any of the bars, I've read from other reviews that the drinks were weak, that wasn't our case, they were good, better brands of liquor in the sunclub lounge though. Now the food, the buffet, besides the fruit, HORRIBLE! The cheapest quality of food I've ever had, and the hot food is Luke warm at best, if you go for breakfast they do have a omelet station, pick your own ingredients, those were really good. Blue water grille, quality of food is bad, hamburger didn't taste right, not sure it was even hamburger, 4 of us had burgers and had one bite and that was it, the few French fries you get were good, desserts were good. Da Mario Italian restaurant very inconsistent, had pasta with sauce one evening that was awesome, went again our last night to get the same thing and the noodles were hard, forgot the sauce. Best food I had for 8 days there was the hotdogs at the food truck with the 4 or 5 french fries that came with it. Other than that, hotel and grounds are very clean, beach is the best, hotel room we had was huge, perfect view. Family friendly hotel, lots and lots of kids, entertainment seemed to be revolved around kids, had karaoke 2 nights and there were no adults, just kids, move night a couple nights, it was Tom and Jerry and the other was another kid show. Shopping was great across the street, also in zihuatanejo, never had any safety concerns. Convert your U.S. dollars, much easier when shopping, there's a bank across the street. We would go back to the area, but definitely not here again.
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Date of stay: March 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Sunscape Ixtapa E-Concierge, Director General at Sunscape Dorado Pacifico Ixtapa
Responded Apr 6, 2021
Dear guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are very sorry that your stay was not so pleasant for you. We will take your observations and work on them. We hope you give us the opportunity to assist you once again at this your home away from home! Sincerely, General Management.
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PRICE RANGE
$133 - $339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunscape dorado pacifico ixtapa hotel ixtapa, hotel dorado pacifico, dorado pacifico ixtapa
LOCATION
MexicoPacific CoastGuerreroZihuatanejo de AzuetaIxtapa
NUMBER OF ROOMS
285
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Frequently Asked Questions about Sunscape Dorado Pacifico Ixtapa
Which popular attractions are close to Sunscape Dorado Pacifico Ixtapa?
Nearby attractions include Zorros Bar Ixtapa (0.1 miles), kopados bar (0.2 miles), and Puros Valle De La Iguana (0.2 miles).
What are some of the property amenities at Sunscape Dorado Pacifico Ixtapa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunscape Dorado Pacifico Ixtapa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunscape Dorado Pacifico Ixtapa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunscape Dorado Pacifico Ixtapa?
Yes, free parking is available to guests.
What are some restaurants close to Sunscape Dorado Pacifico Ixtapa?
Conveniently located restaurants include El Tiburon de la Costa, The General's Sports Bar & Restaurant, and Bistro Soleiado.
Are there opportunities to exercise at Sunscape Dorado Pacifico Ixtapa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sunscape Dorado Pacifico Ixtapa have an airport shuttle?
Yes, Sunscape Dorado Pacifico Ixtapa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sunscape Dorado Pacifico Ixtapa located near the city center?
Yes, it is 0.2 miles away from the center of Ixtapa.
Does Sunscape Dorado Pacifico Ixtapa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sunscape Dorado Pacifico Ixtapa?
The staff speaks multiple languages, including English and Spanish.