Room is not 5 stars, facilities well but the distance from the rooms on 3 and upper floors to the pools is very large, you may take two elevantors, please take this matter in consideration if you are visiting with children. Food ins restaurants is normal, do not expect a flavors party.
This is a fairly nice hotel with an all inclusive meal plan. With fair quality although don’t expect specialties. Pools are nice although crowded and they absolutely expect you to wear a mask even around the pool when you ask for a drink. The best place is at the shoreline at the sea. There you can rent jet skis or go on a boat ride. Be advised these vendors are not from the hotel and bargain is permissible.
Had a very good experience with the family we enjoyed the whole week we stayed. Our waiters did an excellent job they were very attentive. Thank you very much Alberto, Jesus, and Luis they are located at the pool bar! Also our velero guide Brandon was great! Once again thank you to all the staff!
Great service by all the waitress… Felipe was great All the kids facilities are awesome, mini club and pools are really nice. Food is ok but having special dinner is a plus. Rooms are good, clean and have good amenities. We all enjoy the hotel.
All the people in the hotel are very kind and customer oriented, the quality of the food is exceptional very tasty and with a nice variety. The accomodations are clean, and sufficient to be always enterntain. It was a very nice and great overall experience.
No good, ac didn’t work. Gave us a standing fan Could not change our room us because they refused to refund the upgrade. All the chairs are reserved by guest throughout the entire day regales of all the signs posted that it is not permitted, impossible to get seating at speciality restaurant. Unless you tío big tío the ladies at reservation desk. Same with the pool chairs. All inclusive sucks because you still have to pay big todo to get good service and use amenities.
Been to this hotel for a second time after few years. What a regret! Beach: 👎 It is super small, full of stones, water was really dirty with loads of dead fish. Rooms: 👍 They are of a good size and clean. Food: 👎There are three buffet restaurants, but all of them serving the same food, not overly tasty. Entertainment: 👎👍The DJ music in the night was not good, and since it was in the main building, it was very noisy despite the closed doors of the room and an AC being switched on. Shows were more less ok, even though they were in a cheep side. There were billiards, table football and table tennis, but all were super old. Activities:👍👎 The activities and people were really good. Even though for example, bicycles for the outside biking roots were so old that I needed to change mine twice. Service and stuff: 👎👎This is probably the worst of all. They were all very focused on their own stuff, not friendly, not trying to be helpful at all. At the check I , I was assigned a room that already had people in it. Then I was assigned another room that was a downgraded to what I have paid for. But the stuff, manager included, didn’t want to listen to me, we’re very offensive and with no willingness to help. After more than 3 hours spent at the reception, I finally got offered a late check out, but still they didn’t want / have the room that I paid for and were constantly repeating the robotic answer that they want to help and that the fault was of the agency I have booked with (even though I have paid directly at the hotel). Overall, for this amount of money, travelling very often o Ixtapa, as a fact I know that there are much better hotels, with better beaches, entertainment and service than this one.…
So usually I will be sure if this is a hotel where I want to visit again or not… this time is different! Azul Ixtapa is a very nice resort but it won’t be my first choice in the future Lets start by the POSITIVES: - Excellent Covid precautions by the staff and the hotel. You will be asked nicely to wear your mask if you go to the omelette station without one. Better than Canada… I felt very safe - All rooms got a very nice ocean-view - Although a bit tired the rooms are nice and sufficient - Excellent Wi-Fi coverage - Very hard workers who are over worked and overwhelmed. For example there is only one to two food servers in most buffets. This means very long line-ups at times. - The majority of guests are nice and friendly, similarly in the streets, people are super nice. Different culture though… at least twice, a different Mexican female guest completely ignored me in a lineup! Very rude - pools and beach are warm… the weather is very nice. The pools are big and nice. Jacuzzi is limited to adults - we enjoyed three dinners at the a la carte… book as early as you can. Schedule is out on Sundays. You are limited to three per week. The three meals were super delicious. If we go back, we will make sure to book the oyster bar dinner around sunset - The servers are excellent… a gold star goes to Elizabeth at the beach restaurant who was very helpful and professional and to Brenda (i guess this is the name) in the Italian restaurant omelette station. Several silver stars goes to other serves, and reservations team. - The kids club looked nice but it is for 5-11 only.. my young guy was not happy. - There is a daily show at 8:30 that with a 1 & 3 years old kids was not something we can make. No directions though to where the theatre is! - There is free sailing boat and kayaks… you need to reserve in advance. Minimum age applies - mini golf and climbing wall - if you want to go to mingle with average locals, take the bus ($14pesos to Ixtapa and 16 to Zihuatanejo). Don’t shop there if you can’t negotiate a good deal. Prices are very similar to the shops in the hotels. The bus runs 6 to 6 with no schedule or exact stops… just wave it. It is the bus with a “Playa Linda” sign - if you need an antigen test (not required for Canadians starting April 1, 2022), the hotel doctor will charge you $1000pesos in your room. You can get it for $700pesos in the hotel lobby through Ixtapa Azumed you can find the contact in the IXTAPA Trip Advisor forum) - may be closed on Sundays. Excellent service… was few minutes late but it took 5 minutes and we received an accepted certificate in English in less than 1 hour by WhatsApp - on the beach, next to the hotel, don’t miss Mary massage… you will miss a lot. 1hour for $450pesos - we planned to go the the island but cancelled in the last minute … 80 pesos round trip by boat… free under 3. Last boat at 5pm for the NEGATIVE things: - The beach is very dirty… despite the amount of daily cleaning accomplished early in the day by the hotel team. This is completely different from the white nice sand and blue clear water in the Caribbean sea area. The sand is dark and hard and the ocean is very dirty. This is mother nature not the hotel mistake - The hotel caters for local citizens… so except for a la carte restaurants and the beach restaurant lunch, most of the available dishes have a Mexican theme… thus for a week our breakfast was limited to omelette, coffee, a small cinnamon roll and a ball of fruits… every day - Vegetarians, Vegans and avoiding pork? This will not be easy. Two separate incidents: first in the Italian restaurant Where the sign said potato and vegetables but the food I received was potatoes and ham! In the beach restaurant, using google translate I requested plain cheese or veggie pizza… I was told 15mins…. After 15 mins I received my plain cheese pizza with few pieces of HAM … really frustrated me - As explained, this place caters for locals, bingo in Spanish! the weekend will be very busy. The culture may be different! Guests during the weekend book three sun-beds with one towel by the pool and another three beds by the beach with another towel! So nearly impossible to find a place if you are there after 9:30! No action from the hotel despite complaining! I was told it will get better by Sunday afternoon! - The vast majority of employees don’t speak english. - I never visited an All Inclusive resort where the fridge is not stocked! My minimum expectation includes soft drinks and water…. In the Azul Ixtapa this is not the case… you get bottles of water from housekeeping daily when they clean the room. Need more… visit a bar… nearest bar before 16:00 is by the pool! No cans of coke… if you need probably you need to buy from a convenience store! I guess - Lack of communication! I took a bus to Ixtapa to find an ATM… only to find out later that there is an ATM in the sister hotel… oh… did I mention that there is a sister hotel? Because we discovered it… no communication or very limited to be fair and you need to extract it…
We are having an amazing time at azulejo ixtapa. Edgar has been are main waiter and has been phenomenal, the whole staff has been as well. This is our 6th time here and will definitely be coming back again.
From check-in to check out, the staff was very helpful and thoughtful. Pool is a comfortable temperature. Food at the buffets was average. The reservation restaurants were very good. It is definitely a family oriented resort. The ocean is warm here and a quick taxi ride to Zihuatanejo is a great day trip.