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Azul Ixtapa Beach Resort & Convention Center

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Boulevar Paseo Punta Ixtapa s/n Lote 2 Zona Hotelera II, Ixtapa, Zihuatanejo de Azueta 40880 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1178)
360
Panoramas (10)
Pool & Beach (282)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 03/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Azul Ixtapa Beach Resort & Convention Center
Updated 03/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 24 hotels in Ixtapa
Location
Cleanliness
Service
Value
Azul Ixtapa Beach Resort & Convention Center is ideal for both leisure and business travelers, offering an all-inclusive plan with all meals, beverages and activities provided. Couples, families, groups and convention attendees will enjoy the Resort’s ocean front setting, our Mexican and International cuisines and a wide range of water sports and recreational activities. Azul Ixtapa Beach Resort & Convention Center is conveniently located just 30 minutes from the Zihuatanejo International Airport (Code: ZIH) and a short distance from the Ixtapa Marina, golf courses and shopping areas. The Resort has 400 rooms including: Deluxe, Deluxe with Balcony, Junior Suites and Presidential Suites, all with a splendid sea view. The Resort also offers rooms for non-smokers and for people with disabilities.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Children Activities (Kid / Family Friendly)
Parking
Pool / beach towels
Outdoor pool
Fitness classes
Coffee shop
Restaurant
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Swimup bar
Poolside bar
Game room
Mini golf
Snorkeling
Tennis court
Water park
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Kids club
Kids pool
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Infirmary
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Hair dryer
Private balcony
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, Spanish
1093Reviews209Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Danielle B wrote a review Apr 2021
2 contributions
Enrique and Javier at the Costa Azul fine dining restaurant within the Ixtapa Azul Hotel were exceptional host and servers. The Cesar salad and flaming coffee preparation was fascinating and delicious. Thank you!
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Date of stay: April 2021Trip type: Traveled with family
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Response from Control Calidad, Other at Azul Ixtapa Beach Resort & Convention Center
Responded Apr 10, 2021
Dear Danielle: It is our pleasure to express our appreciation for your kind preference, especially for the valuable time you took to let us know your comments about the service provided during your recent stay. We look forward to the opportunity to welcome you back in the near future. Cordially The General Directorate
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Bill wrote a review Feb 2021
Alberta Beach, Canada2 contributions2 helpful votes
Wishing we could of been goin back to the Grand for our 5th yr in a row... but covid stopped our streak ... as I write this it’s -40 without the breeze... really wish we were there!!! Saskatchewan winters really suck!
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Control Calidad, Other at Azul Ixtapa Beach Resort & Convention Center
Responded Mar 24, 2021
Dear Bill: Thank you very much for your assessment, we hope to have your valuable visit again in this your home, receive a cordial greeting. Atte: The General Directorate
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lawyer272 wrote a review Jan 2021
Mexico City, Mexico71 contributions13 helpful votes
The hotel was old. The worst All Inclusive ever. They didn´t find our reservation so we were a "problem" for some time. The dishwasher didn´t work and they did nothing to solve it. The hotel was TOO crowded, they said it was 50% of its capacity. What a lie..!! Not as few people as Covid would require.
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Review collected in partnership with RCI
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Control Calidad, Other at Azul Ixtapa Beach Resort & Convention Center
Responded Jan 13, 2021
Good morning Dear Guest; Thank you very much for your visit and comment, I inform you that if we are working with the percentage of occupation allowed by our federal and state government, we are also complying with all our safety and hygiene protocols to prevent COVID, we hope to be able to count on your visit again in the future, cordially. Quality Department
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Expats5 wrote a review Jan 2021
Duluth, Minnesota16 contributions10 helpful votes
We are currently staying at Azul Ixtapa Beach Resort. When we got off the plane, an Amstar rep was holding a sign with my name on it and directly led us to a private car for transport to the resort. Once at the resort, we ran into problems. The security guard did not have my name, and the front desk did not have our reservation! We had booked online with Apple Vacation the previous week. Since it was a Sunday and after 2 p.m., the resort’s reservations staff had left for the day. We had to open a voucher with a credit card until it was straightened out. This was after showing them all of my Apple Vacation documents! I always print everything out to bring with me. Not a good start to our vacation. This was also the first resort we have visited in Mexico where we were not offered a drink upon arrival. Not a big deal but surprising. We also weren’t given any information about the resort. A woman did talk to us briefly about the restaurants, but that was it. We still have no idea about any of the activities offered here, and it’s now day three. We have seen people kayaking but don’t know if they’re free for guests. On a positive note, the resort did upgrade us to a balcony room as an apology for the reservation snafu, which was much appreciated. I phoned Apple Vacations directly that night and fortunately by the next morning, everything was straightened out. Room Our room was fine except it was very warm and there were no towels whatsoever. We were able to get some delivered. That night the main room light burned out. We phoned and a maintenance man arrived quite quickly to fix both the AC and the light. We appreciated how quickly it was taken care of. The beds are extremely firm. We normally like very firm, but the beds would benefit from a memory foam cover. I can feel the bedspring in certain areas. New mattresses (and pillows) would be a good upgrade. Outside of the room in the hallway there is occasionally a strong sewage smell. Thankfully it doesn’t permeate the room. Dining/Bar So far the food at the buffets has been ok. The language barrier is challenging at times since we speak limited Spanish. I ordered coffee with almond milk the other day and the woman said ok. It didn’t taste right and that night I had terrible stomach pain (I am lactose intolerant). The next day I went for coffee again and asked for almond milk. The man working made it clear that he didn’t understand, so I showed him the translation for almond milk on my phone. He said that they didn’t have any there! Clearly the woman the other day had not understood me but went ahead anyway. If my allergy were serious, that could have been very bad. For anyone with serious food allergies who doesn’t speak Spanish, I would not recommend this resort. Guests are given three dinners at the specialty restaurants on site and they must be reserved. We have eaten at one so far—Costa Azul, the Mediterranean restaurant. Food and service were excellent. My husband remarked that it was some of the best food we have had at a specialty restaurant at an all-inclusive. Drinks have been good, but my favourite is unavailable until 4 p.m. when the lobby bar opens. I like to drink a BBC, which is a Bailey’s Banana Colada. The lobby bar guys had heard of it and went out of their way to get a banana and make it for me. It was perfect! Neither of the pool bars, however, stock Bailey’s. I’ve asked a few times. No effort has been made to grab a bottle to have there, which is really disappointing. Service I saw some reviews that complained about unfriendly staff. That has not been our experience at all! We have found all the staff to be very friendly, and service has been very good overall. Ordering at the buffet can be a bit frustrating (the masks don’t help either), but it hasn’t been a major issue and we’ve used it as a chance to practice speaking Spanish. Pool announcements and games are made only in Spanish, which makes it difficult to participate. After I asked, the young woman announced the Bingo in English also. It seems like most of the guests are likely Spanish speaking, but this is the first resort we’ve stayed at in Mexico where this has been an issue. Beach/Pools The ocean temperature is wonderful. The water has a lot of debris floating in it so visibility is limited. The sand is very hard packed and easy to walk on. The pools are very clean and quite large. The water temperature is quite chilly in the morning, but feels very refreshing in the afternoon. Overall, it is a nice resort, and the weather has been fabulous. Covid protocols are followed and mask usage has been excellent. We have felt very safe. Unfortunately, due to knowing limited Spanish, we don’t feel like we can participate in many things at the resort. Maybe it’s the time of year and there aren’t as many English speakers here now, BUT the resort is marketed to English speaking clientele also. Unfortunately, I don’t think we would return to this resort in future for that reason.
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Date of stay: January 2021Trip type: Traveled with family
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Response from Control Calidad, Other at Azul Ixtapa Beach Resort & Convention Center
Responded Jan 13, 2021
Good morning Dear Guest, Thank you very much for your visit and for the time it took to share your feedback, I inform you that they were immediately shared with all the departments responsible for your attention and follow-up, we hope to visit us again in the not too distant future, cordially. Quality Department
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Tracie G wrote a review Oct 2020
Baker, Florida1 contribution
We love Hotel Azul Ixtapa! From the moment you arrive you are greeted with such warmth and friendly service! I was a little hestitant about this part of our trip because of it being 2020- and all but we went ahead and came ! You are stopped at the front gates every one is temperature checked and you have to santitze, Checking in was a little different because it’s all centrally located at the adults only part of the resort, which is so fancy ! Everything is spotless and they clean and sanitize your luggage upon arrival ! Check in went pretty good , we were all tired and hungry from such a long drive but it was well worth it because they let us get checked in a little early to wash the dust off and wait until our actual resort package began! The staff is absolutely amazing! It’s kinda weird not being able to see faces all the time but everyone from the front desk , to engineering (because there was a small problem with our ac when we first arrive but they came straight up and switched out the thermostats! ) is so friendly and curtious and professional ! Carisa from room service was a patient saint as she read the menu off to me like 5 times ! Hassam at the Lobby bar took such great care of us our first night ! There is a hugh bar with sofas and chairs, an outside patio and cool little smoking area which continues on to a little mini put put! We are excited for our second day ! Oh before I forget the food ! Wow so great and so many options ! Tons of fresh wholesome foods great for wellness! We look forward to our second day! We are going to check out the protected coral reefs across the way ! Stay tuned.
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Date of stay: October 2020Trip type: Traveled with family
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Response from Control Calidad, Other at Azul Ixtapa Beach Resort & Convention Center
Responded Jan 19, 2021
Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success. We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future. Cordially, The General Directorate
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PRICE RANGE
$131 - $246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia azul ixtapa hotel ixtapa, sol melia azul ixtapa, sol melia ixtapa
LOCATION
MexicoPacific CoastGuerreroZihuatanejo de AzuetaIxtapa
NUMBER OF ROOMS
400
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Frequently Asked Questions about Azul Ixtapa Beach Resort & Convention Center
Which popular attractions are close to Azul Ixtapa Beach Resort & Convention Center?
Nearby attractions include Ciclopista de Ixtapa (1.8 miles), Isla Ixtapa (0.9 miles), and Playa Quieta (0.5 miles).
What are some of the property amenities at Azul Ixtapa Beach Resort & Convention Center?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Azul Ixtapa Beach Resort & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Azul Ixtapa Beach Resort & Convention Center?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Azul Ixtapa Beach Resort & Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to Azul Ixtapa Beach Resort & Convention Center?
Conveniently located restaurants include El Faro, El Tiburon de la Costa, and The General's Sports Bar & Restaurant.
Are there opportunities to exercise at Azul Ixtapa Beach Resort & Convention Center?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Azul Ixtapa Beach Resort & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Azul Ixtapa Beach Resort & Convention Center?
The staff speaks multiple languages, including English and Spanish.
Does Azul Ixtapa Beach Resort & Convention Center have any great views?
Yes, guests often enjoy the harbor view available here.
Is Azul Ixtapa Beach Resort & Convention Center accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.