As someone who has traveled to 50+countries and have stayed at numerous amazing hotels, I had very high expectations going into this holiday. The Palms absolutely exceeded my expectations. From my first dealings with Solomon Dormeus on the phone, and the Manager Jeff Morgan, their exceptional customer service set a tone for the rest of the trip. The driver of the shuttle, was so kind and personable. The young man who greeted us with a delicious refreshing drink on our arrival to the palms and took us on an informative tour was kind, informative and ever so joyful. ( he is the young man heading to Uni in the UK in August). Each member of staff from the hardworking housekeeping team, gardening staff, restaurant, bar and beach greeted us such kindness without fail. The joyful mood at the resort was as a result of the efforts of each staff member. The lovely woman at the beach bar went way out of her way to ensure I got a drink that that ran out of. The women at the breakfast buffet knew we had one coffee with milk and one tea. The service was exceptional. The resort itself is beautiful. The rooms were spotless, the ceiling fans kept the room cooled down making the AC unnecessary. The bathrooms are huge, the bed was amazingly comfortable, the Nespresso coffee was a wonderful touch. The beach is perfection. The sand so soft, the water so turquoise and warm. Lots of sun chairs. The beach was uncrowded. We had dinner at the restaurant by the pool. The pumpkin risotto was beyond delicious. The pool is kept pristinely clean and it is wonderful. Evening swims under the stars in an empty pool was so joyful. I cannot say enough positive things about the staff and the resort itself. Our time at the Palms and swimming in that glorious water will be a memory held dear, and recalled each February when the snow flies. Thank you to everyone at The Palms for all your efforts. They made such a difference!

We spent 5 nights at the Palms in early February. We were in building 3, with our balcony overlooking the garden (breakfast space). Overall our stay was wonderful. We truly enjoyed the beach in front of the hotel, chair service was always wonderful and helpful, we never had to rush out to get seats on the beach which was appreciated. The complimentary water was a nice touch, and the pool is huge, the hot tub was pretty great too! We never ate/drank at the resort due to prices just being so high, and we were able to find tons of wonderful locations on the island with delicious food. We were very glad to have a car, we never had a problem parking anywhere and were able to explore many parts of the island. We utilized the tennis court which was in great condition (we had our own balls and rackets) but apparently there are some available at the front desk as well if you don't want to bring yours. Breakfast buffet was quite nice, a great way to start the morning. Every staff member we ever interacted with was so kind, friendly and helpful.

The Palms is perfect. The architecture and decor are exquisite. We came for my birthday, and without even asking for an upgrade, we were given a one-bedroom / 1.5 bathroom suite with a view of the pool and ocean. On our last night, I had a cold, and the hotel went out and got me cough drops because the gift shop was out. I am so impressed with this hotel. I have stayed at many fine hotels, and this one is top notch. No detail is overlooked. The closets are large and well lit. The kitchen has everything you could ever need, including a blender. There are books in the kitchen cupboard in case you forgot something to read. The living room and bedroom are huge and extremely comfortable. Wifi is strong. Washer and dryer in the half bath is great. Turndown service is really nice. Each night, chocolates and water bottles were placed on our nightstands, and slippers were placed by the bed. Having complimentary access to the spa on the day we left was fantastic. It made it possible for us to spend the whole day at the beach. Getting a front row seat at the beach can be challenging if you don't arrive before 9:30am (people start saving seats at 6:30am). Luckily, Floyd Forbes, a pool/beach attendant, was there to help us set up our chairs, adding cushions to make them more comfortable. Taxis to the supermarket and nearby restaurants are $5 per person each way. One night we went to Mango Reef and were shocked that it cost $36 to go 2.4 miles and back. Expect to spend $100+ for every meal, on or off the resort.