Located in the heart of the historic distric of Puebla and considered World Heritage by UNESCO, just two blocks from the Cathedral, Zocalo, Congress and the Government Palace. Just a few blocks from the main traditional tourist attractions, such as El Barrio del Artista, El Callejon de los Sapos, La Calle de los Dulces where the famous Convento de Santa Clara is, museums and typical restaurants where you can find the traditional cusine of Puebla. With fast and easy access to the most important venues for Conferences and Conventions of the city and near the industrial areas where our guests can return to the hotel to rest and enjoy the warm of the most traditional area of Puebla.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This hotel is only a couple blocks from the main city square which is a good reason to stay there. Their included breakfast was also quite good with eggs made to order and a good selection of hot items, cereals, fruit and breads. The air conditioning worked very well, the room had plenty of space for all our luggage, and we liked the built-in nightlight that glowed in the bathroom. The only thing that we didn’t care for was the bathroom faucet which sprayed water out of the sink if it was turned on too much. There was a hangtag in our room that mentioned if you put it on the outside of your door, you could decline maid service and receive a voucher for two free drinks at the bar. We did that only to find out the drinks could only be “sparkling water, scented water, lemonade or coffee.” That was not exactly what most people might consider as a free drink for giving up having their room cleaned!
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JACQUELINE LUNA, Atención al huésped/Recepción at NH Puebla Centro Historico
Responded Feb 6, 2024
Dear Ksufan88, It is a pleasure to greet you and thank you for taking the time to write your comments about your most recent stay with us. I am very sorry that on this occasion we were not able to fully meet your expectations. For us it is very important to know the experience and comments of our guests, because thanks to them we take into account the areas of opportunity in which we can improve. I assure you that we will continue working to provide the quality service that you and each of our guests deserve. We hope you can give us the opportunity to serve you again and show you that we can continue to improve. Josué Esteva Gallegos Guest Relations - gr.nhpueblacentrohistérico@nh-hotels.com
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Hotel very well located, the facilities are good but they deserve good maintenance and better cleaning. The rooms are a good size and are equipped in a normal and appropriate way for the price, but it is not possible to have dirty bathrooms, with rusty and dusty pieces that would never have been cleaned. The breakfast buffet is basic, a simple and not very tasty offering, frozen products, scrambled eggs that have been reheated for hours, etc. And also cleaning details in the stations, tables and dishes. Usually there is only one person attending the room and this makes the service slower. They have parking and good Wi Fi. It has areas for improvement to make it an accessible and reliable hotel.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent two nights here along with our group of grand Circle travelers. Location is fabulous! Breakfast had a large array of items, margaritas in the evenings were delicious and well priced. Our room was a nice size, with two double beds, but the towels were thin, no bathmat, and two lightbulbs were burned out. The hallways are totally grim – – beige in color, stained carpeting, no paintings or decor at all. A housemaid knocked twice, then barged into our room without calling out to see if we were here! Would not recommend.
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Date of stay: September 2024Trip type: Traveled with friends
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Response from JOSUE ESTEVA GALLEGOS, Guest Services / Front Office at NH Puebla Centro Historico
Responded Sep 21, 2024
Dear Georgene, Thank you for the time you have taken to share your most recent experience at NH Puebla Centro Historico. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Josué Esteva Gallegos | Guest Relations
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there is no concern for guests only to follow the rules written to accommodate employees and costs. if you ask for an extra towel there are several levels of government at the end they make you promise you won’t be requesting any other towels during your stay. they advertise they have room service 24/7 but this is not true they have a different schedule for the weekend. It is dirty and not well maintained! The restaurant is ok also the service there but people at the front desk and the rest that take care of tue guest just care about not being inconvenienced. The water leaks out of the showers and there not even a mat to step onto the lake created by a shower
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Date of stay: July 2024Trip type: Traveled with family
Room Tip:Expect a long line to park your car
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JOSUE ESTEVA GALLEGOS, Guest Services / Front Office at NH Puebla Centro Historico
Responded Jul 4, 2024
Dear 425marthat, I regret to hear that this time we were not able to meet our high standards and that you had these inconveniences during your stay, so I kindly ask you to accept our sincere apologies. I assure you that your comments have been shared with our team to correct and improve in these opportunity areas you mention. We hope that in the future you can give us the opportunity to serve you again and make your stay a memorable experience. Thank you again for your preference, and for taking the time to share your comments with us.
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Bad experience. If you can choose another hotel, do it. The aroma in reception is so strong that you feel nauseous. Everything has additional cost, in services it says it includes parking but has a daily cost. The dirty room, smelly towels, when you ask to be supported with a clean room and no smell of drainage tell you it has an extra cost. The staff of terrible attitude to support you and tell you that this is how the rooms and towels are dirty and smelly. Hotel maintenance is nil, paint is falling off and ventilation grilles are filled with mold.
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Date of stay: August 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:No hospedarse en este hotel, está en pésimas condiciones y demasiado sucio con mal olor en la...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel NH located very close to the center of Puebla. Apart from the location, the rest is mediocre and the attention of the staff dire: there were no towels in the room for 4 people, 2 towels are ordered and sent, and when claiming the other 2 towels, you have to discuss to the point that the manager has to go upstairs to check it in the room to realize that her housekeeper has lied to her.... Incredible surreal situation in a hotel of a renowned chain such as NH. On the other hand, the hotel itself is far from 4 stars: dark corridors with the aged paint, unkempt and dirty carpeting of corridors, doors to the rooms in sorry condition, the room simple and with just the right services, the very old bathroom with basic furniture in bad condition and worse, dirty for lack of cleaning. I never thought to post a review like that of an NH!! In short, hotel that is far from the 4 stars it says it has, which is crying out for a comprehensive reform to reach NH standards and, above all, a renewal in customer service.
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Date of stay: December 2024Trip type: Traveled with family
Room Tip:Busquen un hotel de la zona que con menos estrellas ofrecen una experiencia agradable
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is very good and the attention given to guests is excellent; In addition to the usual good treatment that one expects from hotels, they take the time to personalize the stay based on the specific needs of each guest. I traveled as a surprise with my partner and the NH team took care of making that experience unforgettable with details when arriving at the room. It is definitely the place I will return to every time I visit Puebla, 5 stars to Josué Esteva's team.
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Date of stay: May 2024Trip type: Traveled as a couple
Room Tip:Ponerse en contacto con el personal antes de llegar, para tener un trato inigualable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel has a very central and safe location that allows you to walk to nearby places. It has a restaurant with buffet and a la carte service. The rooms are spacious and comfortable. Internet service is unstable and the business lounge is austere.
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Date of stay: November 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked via Hotels,com for around 81$CAN tax inc. per night for 3 nights, breakfast included.
Arrived from bus station via uber around noonish and room was ready. Check in was cordial and efficient.
Room on second floor was modern and a bit spartiate, had a double bed , LCD TV with decent channels (did plug my Roku stick so i used that instead), good modern bathroom , 1 bottled water per day, fridge, and a good sofa. View was hald obstructed by hotel signage.
The pool on top was smallish but did the job; gym had decent equipments ( afew treadmills, one elliptical, some weigth machines).
Breakfast here was buffet and was varied, with made to order eggs, hotcakes, mexican dishes, fruits, pastries, juices, and good coffee. Plenty of dining options in walking distance as well as museums, shops, parks, etc..
Recommended.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MARCO ANTONIO CABRERA VELASCO, Atención al huésped/Recepción at NH Puebla Centro Historico
Responded Feb 8, 2023
Appreciable Luc B It is a pleasure to greet you, I would like to thank you for taking the time to let us know your comments as they motivate us to improve day by day, it is nice to know that your most recent stay with us was pleasant and we made you feel at home, we hope soon be able to serve you again.
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The buffet is very complete, in addition to being at an excellent price. The service is excellent. The location of the hotel is incredible because being in the historic center you can see many attractions nearby such as museums or more places to try the city's gastronomy.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Sigan la cuenta de @descubre_puebla que tiene recomendaciones súper cool para que hagan en la...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Estimado Marco T
Es un placer saludarle, le comento que si contamos con servicio de estacionamiento el cual tiene un costo de $60 por noche por vehiculo. En este caso nuestros lugares son amplios para autos regulares. Para camiones o mini van lamentablemente no contamos con espacios disponibles por la altura del estacionamiento.
Quedamos a sus ordenes...
Buenas tardes,
En este caso nuestro hotel no cuenta con ese servicio, sin embargo tenemos contacto con una agencia privada de transporte y le podemos ayudar a reservar su translado, para mayor informacion o para hacer su reserva favor de contactar el telefono 01 800 400 00 64
Le solicitamos por favor realize su solicitud con anticipacion ya que a veces la agencia no cuenta con disponibilidad inmediata.
Quedamos a sus ordenes...
es aproximadamente 200 pesos por pesona, mi ultimo viaje invite a varias personas a desayunar en el hotel y ese fue el precio que me cobraron por persona. La verdad no esta mal por un desayuno buffet
There are more places to choose from in the Puebla area.
PRICE RANGE
$50 - $63 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh puebla hotel puebla, nh hotel puebla
LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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