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NH Puebla

#4 of 93 Hotels in Puebla
Certificate of Excellence
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NH Puebla
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774 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Milan, Italy
1 review
4 of 5 stars Reviewed 6 days ago NEW

Hotel very confortable and well located . all the people very kind. Clean and spacious room good quality of the food . The hotel is located few steps by main square and so easly to reach pub and restaurant

Review collected in partnership with NH Hotels

Helpful?
Thank marcoincardona
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Marcoincardona: First of all thank you very much for taking your time to share your comments with us through TripAdvisor. I really appreciate the excellent comments, that I have shared with our staff. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we... More 

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Same consistent outstanding hotel and service as we experienced last year. The staff and management went out of their way to accommodate our large party for a five night stay. A perfect setting, modern and quiet rooms, and rooftop views. We will always stay at the NH when we visit Puebla. Thanks again!

Helpful?
Thank andrew z
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Andrew Z, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Puebla. I really appreciate the excellent comments, that I have shared with our staff, i am really glad about your... More 

1 review
5 of 5 stars Reviewed June 22, 2016

Service in the hotel overall is excellent; however, I what really made my stay special was the courteous, efficient, friendly service that I received from one very professionally mannered server in the restaurant. His name is Alex Mejia. There is nothing more delightful than to meet people as warm & caring as the young man who attended me during the... More 

Helpful?
Thank Rosa R
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Ms. Rosa R: First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Puebla. I really appreciate the excellent comments, that I have shared with our staff, specially for our colleague Alex.... More 

2 reviews
4 of 5 stars Reviewed June 21, 2016

The hotel location is hard to beat. It's 2 or 3 blocks from the Zocalo and close to great restaurants and shopping. The hotel staff is friendly. The room service food was average but breakfast was good.

Helpful?
Thank Gabriela Z
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Mr. Javier Z: First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor. I really appreciate the excellent comments, that I have shared with our staff. assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that... More 

Rockville, Maryland, United States
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2016

Very good hotel to visit the historic center of Puebla. I went with my girlfriend cause she grew up n Puebla, and I do not have any complaints, the hotel staff is very friendly and accommodating. The restaurant is very good. I went to get breakfast and I was very impressed with the selection, the only hiccup that I had... More 

Helpful?
1 Thank Elliot M
Antonio Sanchez M, Director General at NH Puebla, responded to this review

Dear Mr. Elliot M: Thank you for the trust you have placed in our hotel, NH Puebla and for taking the time to write to us through Tripadvisor. I really appreciate your excellent comments, that i would share with our staff, i am very glad knowing that you enjoy your last stay with us, comments like yours encourage us to... More 

Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2016

We travelled to Puebla to attend a wedding. The groom's family, residents of Puebla, booked us into the NH Puebla Hotel, located in the historic district of the city. The setting was perfect and the accommodations were superb by every measure. The staff was courteous and attentive while respectful of privacy. Puebla itself is a sumptuous feast for the eyes... More 

Helpful?
1 Thank Andre1204
Antonio Sanchez M, Director General at NH Puebla, responded to this review

Dear Andre1204: First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Puebla. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values,... More 

New York City, New York
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed May 3, 2016 via mobile

Best feauture is the Location. We were about 2 blocks from the Zocalo, the Historical Center. The service here was average, the bell boys were so much nicer then the front desk. The breakfast was not bad I must say, because they did manage to add some mexican choices to your breakfast. They had chilaquiles and conchas which made me... More 

Helpful?
Thank PinkCherry_0812
Antonio Sanchez M, Director General at NH Puebla, responded to this review

Dear PinkCherry_0812, First of all, thank you for the trust given to our hotel while choosing us for your stay at Puebla. We regret we did not cover your expectations and would like to thank you for your comments regarding the many areas we should improve on and about our customer service , in which we will work hard in... More 

Vienna, Austria
Level Contributor
283 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 319 helpful votes
4 of 5 stars Reviewed April 23, 2016

If you are looking for an hotel of a big chain in walking distance to the city center, this is the place to be. As a matter of fact this hotel is not only in walking distance it is right in the center of Puebla! When driving your own car the hotel garage is a pro not many centrally located... More 

Helpful?
1 Thank globusat
Antonio Sanchez M, Director General at NH Puebla, responded to this review

Dear Mr. Globusat, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Puebla. I really appreciate the excellent comments. I assure you that comments like yours provides with the esteem to continue... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 20, 2016 via mobile

Walking distance to the Zócalo and all the tourism area The room was nice and clean and the room service was quick Breakfast included was complete (natural juices, omelette station, desserts, fruits, mexican breakfast, etc.) I definitely stay here again

Helpful?
Thank krys_kros
Antonio Sanchez M, Director General at NH Puebla, responded to this review

Dear Krys_kros: First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Puebla. I really appreciate your excellent comments about our hotel, i am very glad to know that you enjoy the facilities... More 

Goudhurst, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 22, 2016 via mobile

A functional modern hotel with little character and not especially friendly staff. In particular at normal check out time reception seems unprepared to cope with demand for guests to check out, the queue was too long. Similarly it took too long to check bags in and later out of left luggage. Staff did not seem to cover for each other,... More 

Helpful?
Thank MikeyJP17
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the historic distric of Puebla and considered World Heritage by UNESCO, just two blocks from the Cathedral, Zocalo, Congress and the Government Palace. Just a few blocks from the main traditional tourist attractions, such as El Barrio del Artista, El Callejon de los Sapos, La Calle de los Dulces where the famous Convento de Santa Clara is, museums and typical restaurants where you can find the traditional cusine of Puebla. With fast and easy access to the most important venues for Conferences and Conventions of the city and near the industrial areas where our guests can return to the hotel to rest and enjoy the warm of the most traditional area of Puebla. ... more   less 

Additional Information about NH Puebla

Address: Calle 5 Sur 105 Centro Historico | Downtown, Puebla 72000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $55 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NH Puebla 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Nh Puebla Hotel Puebla
Nh Hotel Puebla
Hotel Style:
#4 Business Hotel in Puebla
#6 Romantic Hotel in Puebla
#6 Family Hotel in Puebla
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