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NH Puebla

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#5 of 94 Hotels in Puebla
Certificate of Excellence
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NH Puebla
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829 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Brooklyn, New York
1 review
4 of 5 stars Reviewed 4 weeks ago

Stay was awesome customer service could have been a bit more helpful overall the experience the stay was amazing. Cleanness on point, you'll find yourself right next to El zocalo if that what you are looking for.

Review collected in partnership with NH Hotels

Helpful?
Thank Freddy C
Mexico City, Mexico
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is nice. Very modern décor. The staff were helpful although a bit slow on check in. Rooms were clean. Location to centro is great and the hotel was not to noisy. I didn't get a chance to go to the roof top pool and bar but my friends did. Apparently the pool was not very clean but the... More 

Helpful?
Thank Sherry F
Austin, Texas
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 22, 2016

This hotel is a great place to stay while visiting Puebla. For me, the check in process was pretty quick, but some people were at the desk for a lot longer than I was. I hardly speak Spanish but that was not an issue. The front desk clerk that assisted me spoke English well enough and was very welcoming. The... More 

Helpful?
Thank Antoine L
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Antoine L , I would like to thank you for the time you took to review your recent experience at the NH Puebla hotel, we welcome your feedback and value the assessment of our hotel's installations and services. My team and I appreciate the opportunity we had of being of service to you and will be glad to welcome... More 

Des Moines
Level Contributor
114 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 12, 2016 via mobile

All in all the hotel was a very nice place to stay. The rooms were clean and modern, especially the cool nightlight behind the TV, and all amenities were nice except the pool. When we went the water was green and the pool was closed. Taxis could be taken from there to anywhere and one could walk to the zocalo... More 

Helpful?
Thank Casey Y
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Miss Casey , I would like to thank you for the time you took to review your recent experience at the NH Puebla hotel, we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest. My... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 1, 2016

The staff at NH hotel was great especially the sweet cleaning lady Sandra. She cleaned my room when I asked and provided extra towels, advice and even extra chocolates. The room service and restaurant staff are all young kids who were very professional and great. Ricardo and Ximena were the best! I did have a few issues with the reception... More 

Helpful?
1 Thank Ricardo T
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Mr. T I would like to thank you for the time you took to review your recent experience at our hotel, we welcome your feedback because it help us to improve our services. Your congratulations will by informed to our partners Sandra, Ricardo and Ximena. Our aim is to provide our guests with excellent service and a quality accommodation,... More 

Montreal
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 29, 2016

NH Puebla got me out of a real bind twice. I was supposed to go to Oaxaca and then later Chiapas from Queretaro instead but due to the blockades, no ADO buses were travelling to Oaxaca and travel in Chiapas was at the time quite challenging. Thankfully, NH Puebla was available at the last minute on two occasions, which allowed... More 

Helpful?
Thank mtlbaltdan
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Mr. Mtlbaltdan: We would like to take this opportunity to thank you for choosing us for your stay at NH Puebla as well as for taking the time to send us your comments. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and... More 

Milan, Italy
1 review
4 of 5 stars Reviewed July 22, 2016

Hotel very confortable and well located . all the people very kind. Clean and spacious room good quality of the food . The hotel is located few steps by main square and so easly to reach pub and restaurant

Review collected in partnership with NH Hotels

Helpful?
Thank marcoincardona
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Marcoincardona: First of all thank you very much for taking your time to share your comments with us through TripAdvisor. I really appreciate the excellent comments, that I have shared with our staff. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
5 of 5 stars Reviewed June 27, 2016

Same consistent outstanding hotel and service as we experienced last year. The staff and management went out of their way to accommodate our large party for a five night stay. A perfect setting, modern and quiet rooms, and rooftop views. We will always stay at the NH when we visit Puebla. Thanks again!

Helpful?
Thank andrew z
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Andrew Z, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Puebla. I really appreciate the excellent comments, that I have shared with our staff, i am really glad about your... More 

1 review
5 of 5 stars Reviewed June 22, 2016

Service in the hotel overall is excellent; however, I what really made my stay special was the courteous, efficient, friendly service that I received from one very professionally mannered server in the restaurant. His name is Alex Mejia. There is nothing more delightful than to meet people as warm & caring as the young man who attended me during the... More 

Helpful?
Thank Rosa R
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Ms. Rosa R: First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Puebla. I really appreciate the excellent comments, that I have shared with our staff, specially for our colleague Alex.... More 

2 reviews
4 of 5 stars Reviewed June 21, 2016

The hotel location is hard to beat. It's 2 or 3 blocks from the Zocalo and close to great restaurants and shopping. The hotel staff is friendly. The room service food was average but breakfast was good.

Helpful?
Thank Gabriela Z
Eduardo Sanchez M, Director General at NH Puebla, responded to this review

Dear Mr. Javier Z: First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor. I really appreciate the excellent comments, that I have shared with our staff. assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the historic distric of Puebla and considered World Heritage by UNESCO, just two blocks from the Cathedral, Zocalo, Congress and the Government Palace. Just a few blocks from the main traditional tourist attractions, such as El Barrio del Artista, El Callejon de los Sapos, La Calle de los Dulces where the famous Convento de Santa Clara is, museums and typical restaurants where you can find the traditional cusine of Puebla. With fast and easy access to the most important venues for Conferences and Conventions of the city and near the industrial areas where our guests can return to the hotel to rest and enjoy the warm of the most traditional area of Puebla. ... more   less 

Additional Information about NH Puebla

Address: Calle 5 sur Centro Historico 105 | Downtown, Puebla 72000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $55 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NH Puebla 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Nh Puebla Hotel Puebla
Nh Hotel Puebla
Hotel Style:
#4 Business Hotel in Puebla
#6 Romantic Hotel in Puebla
#6 Family Hotel in Puebla
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