We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

City Express Puebla

Show Prices
#29 of 95 Hotels in Puebla
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
City Express Puebla
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

111 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 15: English reviews
Nashville, Tennessee
Level Contributor
362 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed January 27, 2015

We recently stayed here with a large work group. Upon entering the hotel is nice, clean, welcoming. Only a few of the front desk staff actually speak some English but all were very friendly. The rooms are clean and comfortable but somewhat basic. Like what we would expect from a motel in the US. The shower was awful- limited water... More 

Helpful?
Thank bucks17
Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Huayacocotla
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 19, 2014

If you like american Motel style, this may be your choice. Clean an comfortable hotel. Fast check inn and out. Friendly staff and breakfast and parking lot included. That´s it. The hotel is in a good location to visit the town. The center (Zocalo) is a 10 minutes walk and restaurant and tourist attractions are plentiful all at walking distance.... More 

Helpful?
Thank HerbertHuayacocotla
marlen c, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the instalation and the breakfast as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you as you... More 

Perth Western Australia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 3, 2014

As others have posted this is a no frills hotel. Seems to be mainly used by business people. It's in a good location, though if you have a room facing the Cinco de Mayo it sounds at times as though the battle is still raging. I found the breakfast supplied more than adequate with cereal, omelet, beans,ham, fruit, yoghurt, toast,... More 

Helpful?
Thank Christostocksy
marlen c, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its pleased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable We commit ourselves to continue to improve our services to meet 100% with your needs. Thank you very much and hope to see... More 

Wil, Switzerland
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 12, 2014 via mobile

The room is quite, clean and absoutely sufficient if you don't like to stay in the room all day. Location is quite good and the city centre in walking distance. The most critical point I have to mention is the breakfast: Mexico is famous for excellent eggs & fresh orange juses and excellent services in gastronomia, but here it's very... More 

Helpful?
Thank Remo007
Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Nuremberg, Germany
Level Contributor
635 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed May 6, 2014

The place has a good location, people was nice, rooms clean, cable, OXXO near from the place, park in front, breakfast was good.. wait, breakfast menu also made a suggestion on how to mix the ingredients and calories on each thing to make it light if you want.. well, its above average then. Well, its a chain hotel, so its... More 

Helpful?
Thank DonCesar
Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Cesar, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable. Looking foward for your next visit soon More 

San Juan Cosala, Mexico
Level Contributor
284 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed February 21, 2014

We stayed here with a group tour. The room was basic, but clean and comfortable and everything functioned properly. The location is quiet and there are dining options nearby. It's walkable to the city center. My only small complaint was the Spartan breakfast. Warm your own pancakes, no fresh fruit, instant coffee. The worst breakfast on a two week tour.

Helpful?
Thank Dean H
Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Austin
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 15, 2013

We had an accident, and needed a hotel quickly. This hotel was very helpful. Staff helped us with our luggage and on-going arrangements. Super customer service. Management is very responsive. Hotel is clean and accessible.

Helpful?
Thank JimAustin
Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Puebla comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Merida, Mexico
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 3, 2013

The hotel itself is beautiful, the grounds are nice and quiet. The single rooms are small, the bathroom works well except for one day. The computer room is fine but the wifi connection usually has problems. All this is overshadowed by poor service attitude in general, but especially for receptionists: Delia, Mariana and one more I can not remember his... More 

Helpful?
Thank Joselo527
ControlCalidad, Guest Relations Manager at City Express Puebla, responded to this review

Good afternoon Joselo, Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity.... More 

Vancouver, Canada
Level Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 6, 2013

This is a basic chain style hotel. It is functional and seems to be well used by business travelers. We were not very impressed with breakfast which was included. Staff were fairly friendly. The location is very good. It is close to Centro and zocolo. We also enjoyed the artist area nearby, La Parisan. The rates were reasonable and the... More 

Helpful?
Thank John P
ControlCalidad, Director de Relaciones con Clientes at City Express Puebla, responded to this review

Dear Guest: We just want to send a short note to say that we are aware of the drawback of our hotel. We commit ourselves to continue to improve our services to meet 100% with your needs. Thank you very much and hope to see you there at other times We remain at your entire disposal, we parted. More 

Guadalajara, Mexico
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 6, 2013

Ideal place for business trips on a tight budget Hotel is clean, rooms are small but practical. It has a small gym, free internet, buffet breakfast with fruit, natural juices, and ham. Staff friendly and helpful There are City Express Hotels by Finsa and Angelopolis if you are going to those areas, It has a cafe out the door and... More 

Helpful?
Thank RLuthe
ControlCalidad, Guest Relations Manager at City Express Puebla, responded to this review

It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today we are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

52 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (37)
Viewed
Hotel & Grounds (14)
Viewed
View from Room (6)
Viewed
Room/Suite (13)
Viewed
Bathroom (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Room/Suite (4)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Puebla hotels
6.9 mi away
Hotel One Puebla FINSA
Hotel One Puebla FINSA
#28 of 95 in Puebla
180 reviews
6.1 mi away
City Express Puebla FINSA
2.5 mi away
City Express Puebla Angelopolis
Show Prices
Show Prices
Show Prices
1.0 mi away
El Hotelito
El Hotelito
#41 of 95 in Puebla
189 reviews
0.9 mi away
NH Puebla Centro Historico
0.3 mi away
Hotel Senorial
Hotel Senorial
#31 of 95 in Puebla
220 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms

Additional Information about City Express Puebla

Address: Calle 10 Norte No. 1406 | Centro Histórico, Puebla 72000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $52 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — City Express Puebla 2*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, HotelTravel.com, Priceline, Travelocity, Booking.com and Odigeo so you can book your City Express Puebla reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
City Express Hotel Puebla
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from City Express Puebla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“In ground floor rooms (at least in room 112), the curtains (mesh screen) allows outstanding people to look in your room and eliminates any privacy, though this only may happen, if maintenance personal has to go into the garden.”
 of 5 bubbles HerbertHuayacocotla, Dec 19, 2014 | Read review
“Most rooms are OK.”
 of 5 bubbles JimAustin, Oct 15, 2013 | Read review
“Do not take any room next to the gym, it's noisy all day.”
 of 5 bubbles Joselo527, May 3, 2013 | Read review
“Ask for a room with a view to Popocatépetl volcano, great view, you can also see the Cathedral towers”
  • Iztaccihuatl desde el cuarto
  • Catedral al atardecer
 of 5 bubbles RLuthe, Jan 6, 2013 | Read review
“my room on the 5th floor was quieter than the one on the 3rd (two different dates)”
 of 5 bubbles markb134, Jan 30, 2012 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay