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Holiday Inn Express Puebla

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#21 of 95 Hotels in Puebla
Certificate of Excellence
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Holiday Inn Express Puebla
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154 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Florida
Reviewed 3 weeks ago

Hotel has free parking. The breakfast was good. The front desk staff were helpful. There is a pool but I did not use it. The rooms were quiet and nice. The beds are comfortable. A nice hotel located not to far from downtown. Only downside is that I did laundry and the hotel did a good job except I could...

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Helpful?
Thank abc12345678993
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Hi abc12345678993, Thank you so much for your review about our hotel, we are pleased to hear you enjoyed your stay with us. We appreciate your comments and will share these with our team so that we can continue to improve our services. We hope you will visit us again.

Scottsdale, Arizona
Reviewed April 4, 2016 via mobile

Having stayed at other IHG locations I expected so much more from a Holiday Inn Express - I'm sitting here at this hotel wishing I had selected a different place... especially since I'm here for a full 6 nights. The staff was really friendly and the price was reasonable but that's about it. -I made the reservation with the IHG...

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Helpful?
Thank HotelGuy2000
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Dear Brad A, Thank you for your honest review about your stay with us. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that...

Reviewed January 9, 2016 via mobile

Very satisfied with my stay here! Booked two rooms connected with two beds each room. Beds comfortable, clean rooms overall nice room. Free breakfast was great: more choices than a continental breakfast. You see the pool from my table and look nice. The parking lot was crossing the street with security gate and personal. My next time here will come...

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Helpful?
Thank Vacationdreamergirl
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Dear Vacationdreamergirl, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. I invite you to join our loyalty program IHG Rewards Club where you will find great benefits when you stay at...

Taipei, Taiwan
Reviewed November 1, 2015 via mobile

I was on the 7th floor volcano view. The king size bed was comfy and clean. Breakfast was ok amd the small indoor pool was perfect for kids. The parking lot was free and annexed to the intercontinental.

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Helpful?
Thank antonyang
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Dear antonyang, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Regards!!!

Cabo San Lucas, Baja California Sur, Mexico
Reviewed September 30, 2015

My wife and i stayed at this hotel on the 19 th of sept to the 22nd.loction was not close to the historic but made up for it by being close the shopping and restaurants,the historic section was only 70pesos taxi ride.first off the staff was good the room was more than adequate breakfast(free) was very good and gym very...

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Helpful?
Thank Daniel B
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Hi Daniel B, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Reviewed July 20, 2015

First, I would like to say that the staff at the front desk, lobby and breakfast area are wonderful. The breakfast bar is good but could use a change of offerings from time to time. Also, in my stay, I was in need of a doctor and they phoned one who came to my hotel room. The doctor was professional...

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Helpful?
Thank Jackie H
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Jackie H Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

Canton, Michigan
Reviewed July 17, 2015

Good location. Friendly and knowledgeable staff. Husband was working part of the time so I was just on my own. Walked around, even to the Central square which is a good hike...approximately 1.5 miles. Hotel is very clean. Breakfast is included and has a lot to choose from. We were there a week and items rotated. The pastries are very...

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Helpful?
Thank DebLucky2014
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Hi DebLucky2014 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Reviewed July 2, 2015 via mobile

Stayed at this property several times and every time they improve their facility. Nice rooms and pool area. Only downside could be breakfast. Very few natural options ended up me visiting the neighboring hotel for breakfast. I've visited other express hotels with better options. Price is fair and near main roads and city exits.

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Helpful?
Thank Julian M
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Hi Julian M, Thank you for your candid review. We apologize that your recent stay did not meet expectations. The breakfast is provided in this way because it is part of a brand standard assure you that we improve to your satisfaction. We appreciate your comments and will share these with our team so that we can continue to improve...

Df
Reviewed April 6, 2015

This is a great option to be in a very well located, very comforted, new and clean hotel. Even when I just spent one night, I really enjoyed it. I had a room with a beautiful view to the volcanoes. Rooms are not so big, but offer some details to be really comfortable, like a good selection of pillows.

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Helpful?
Thank Angel H
HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

Hi Angel H Thank you very much for staying with us, are proud of the Service we provide and to receive your positive feedback. Come back soon, we will gladly give you home once again. Best regards!

McKinleyville, California, United States
Reviewed March 14, 2015

Puebla, Puebla, Mexico has many hotels. Many are located in the historical zone, most have smaller rooms and lots of noise.We enjoyed the tranquility and spaciousness of a mini suite at the Holiday Inn Express on Blvd Hermanos Serdan. A 5 minute ($4.10) taxi ride to the Zocalo and all the Mexican history you can handle. The desayuno was libre...

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Helpful?
1Thank HarryNJohnon
HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

How about Harry It was a pleasure to have received at home. We thank you for staying with us but especially for sharing your experience, as coming from an advanced critic as you are, makes us proud to those who work here. Come back soon, will always be a pleasure to serve you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Holiday Inn Express Puebla Hotel is located on the first entrance of the Mexico-Puebla highway, with close access to the colonia La Paz and adjoining residential and financial area. Just 2 miles to downtown and 15 miles to Hermanos Serdan Airport. The hotel offers 189 rooms equipped with A/C, cable TV, hair dryer, desk, alarm clock, iron-ironboard, wireless and high speed Internet access for demanding executives. In addition there is a Business Center, 3 meeting rooms, an heliport, indoor pool and a gym. ... more   less 

Additional Information about Holiday Inn Express Puebla

Address: Boulevard Hermanos Serdan 45 | Col Amor, Puebla 72140, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $59 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Puebla 2.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Holiday Inn Express Puebla Hotel Puebla
Holiday Inn Puebla
Puebla Holiday Inn
Hotel Style:
#8 Business Hotel in Puebla
#13 Family Hotel in Puebla
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Puebla staff and other travelers.
1 question
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Questions? Get answers from Holiday Inn Express Puebla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Highly suggest a King Suite for the size, refrigerator and microwave.”
 of 5 bubbles jackieh843, Jul 20, 2015 | Read review
“Recommend the suite with microwave and frig. Very good size room.”
 of 5 bubbles DebLucky2014, Jul 17, 2015 | Read review
“Ask for a room with a view to the volcanoes.”
 of 5 bubbles 607angelh, Apr 6, 2015 | Read review
“We stayed in room 705 this gave us a panoramic view of much of the city”
  • View from room 705, very pretty at night.
 of 5 bubbles HarryNJohnon, Mar 14, 2015 | Read review
“Go for the upper rooms if you want to avoid the street noise or lights. Front rooms have a decent view of the city in the morning.”
 of 5 bubbles luisr986, Oct 15, 2014 | Read review
5 of 5
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